Buying a car at this dealership was a breeze. Colby made it very easy! After purchasing a new car he kept me updated on delivery dates and any delays. He also was willing to stay late if the car wasn’t ready by a certain time just to get me in it as soon as possible. Would definitely recommend buying through this dealerships and working with Colby.

Chang LiMy wife and I had a great experience at Charles Toyota Brian was excellent and helpful helping us purchase our 2021 Highlander Platinum, a perfect vehicle for our family. He was thorough and pleasant explaining all of the many options on the vehicle.I would recommend all of my family and friends to him when looking to buy a vehicle.Thank you Charles Toyota team and Brian

I had a great experience at Charles Toyota! Brian Church was extremely helpful in helping me decide on which car was my perfect fit. It was my first time buying my very own car and he truly made the entire transition for me very smooth! He was very thorough and extremely pleasant. Which was very reassuring. Thanks Brian!

We have bought four cars from Charles Toyota since 2012. Every time its as pleasant an experience as possible when it comes to buying cars. Lou and Chris are especially great. Both older men with many years of experience in the car industry, make the process stress free. They both are quick to offer a smile and a story from their lives. Weve also been very happy with their service department over the years. When its time for our next Toyota, well be heading back to Charles.

I would like to thank Mr Colby Kay for his professionalism and knowledge with assisting my sister with her trade in. She was in need of a reliable SUV and he gave her comfort in knowing that the vehicle that she purchased was what she needed and not something he just wanted to move off the lot. He made her feel like family and not a number. He showed respect which goes a long ways these days. Glad to hear that there’s still professionals employed at Charles Toyota. I would definitely recommend family and friends to Mr Colby Kay for their next vehicle purchase. Very knowledgeable and treats you like family.

I had a great experience at Charles Toyota. Brian Church was both personable and professional. The finance manager was also very friendly and professional. The buying process was easy with no high pressure sales tactics which I like. They even gave me a great deal on my trade in. Would recommend them to anyone looking for a vehicle. Thanks guys I love my new truck.

An amazing dealership! Probably the best weve ever been to! They helped my mom pick out the car shes been having her eye on for months now, and she hasnt stopped talking about it. They were extremely patient and took their time to get to know us and what we needed and wanted. Lou is an excellent salesman. Not only did he interact with just the sole buyers, but also the individuals who tagged along as well during this journey. We have been here a couple times before and Im sure well be back!

This our first Toyota purchase and I believe it won’t be our last at Charles Toyota!The entire staff at Charles is really accommodating and my sales consultant, Brian Church is a great ambassador to the business. Brian has been helpful in so many ways and I really appreciate him walking me through the facility to meet the other departments. I’ve made several requests regarding the vehicle I recently purchased including ‘upgrading’ to a higher end model and Brian has been both responsive and effective in getting me in to the vehicle I really want.Looking forward to the new RAV4 Brian, thanks so much!Tim

I showed up early for my appointment (40 minutes!), they immediately took the car. I was on my way home 30 minutes later! I know this cant happen all the time or even often, but it was a very pleasant surprise. Love the service, workmanship and honesty I always receive at Charles Toyota. Thank you.

I would like to thank Mr. Colby Kay from Charles Toyota for his excellent support he gave us when we needed to purchase a car for our family. He was very informative, knowledgeable and extremely friendly. Colby took the time to lay out the options in what would work for my family and made purchasing the car very easy. Need a car and want no stress buying contact Colby Kay at Charles Toyota! 🙌

I just wanted to thank everyone for such a great and stressless experience. Lou you are such an asset to the business and an amazing person!!! Thank you Tommy for being so…. professional and helpful very smooth transition. John thank you for making the process so…. easy…. Great job guys keep up the great customer service. I am highly recommending you to other customers.

I had a great experience buying my car from Charles Toyota. I worked directly with Jason Cooper who made everything seamless and communicated the entire way. He found me my dream car and I couldn’t be happier with my new car. Jason and the team at Charles are highly recommended.

Great experience!!! I truly don’t look forward to buying a new car, especially with a trade in. BUT dealing with Colby Kay and Charles Toyota was a breeze. We agreed upon all the numbers (which is rare) and I actually feel like I got a great deal. Highly recommend!!!

My family has been buying vehicles from Charles Toyota for over 20 years and Colby Kays service was outstandingly amazing! He got me into the vehicle I wanted in a matter of minutes. Always personable, polite, and NEVER pushy or made me feel forced in any way. I will absolutely be returning and telling everyone I know.

Great experience start to finish! In and out in less than a day on a Saturday, and got my truck the following Monday no problems! Highly recommend great work Charles team and Brian!

Everybody is really nice there. The gentleman that helped me out is named Colby. He was very patient and understanding of what I was looking for. Was sad to give up my old car but it was time for a change. Love my new car! Thank you guys for everything you do.

Brian Church 🙌🏻🙌🏻🙌🏻 What a great service and his responsiveness was outstanding . As it was my first car and it stood my all expectations and this dealership provided me with that in a mere wait of 2 days while other dealership gave me the waiting period of 6-8 weeks. So nothing to complain, as they delivered more than my expectations (as got low balled by other dealership). Again thanks a lot to Brian Church 🙏🏻

Great sales team, from the internet replies, to the salespeople, finance, credit, GM. No pressure. Pleasant. Fair.

Brian was excellent!! From the moment we stepped on the lot Brian Church had the answer to every question we had! I am so happy! He was so knowledgeable about Toyota that I had all the confidence to buy from him!

I have been buying my vehicles from Jay Cooper for the last 15 yrs and continue to, due to the great customer service that he has provided to me and my family! Also everyone who is a part of that team at Charles Toyota are amazing! Keep up the fantastic work!!! 🙌🏽🙌🏽🙌🏽

I worked with a salesman named Colby recently on a purchase of a new vehicle. I must say hes one of the most well-informed, knowledgeable car experts Ive ever met. He went above and beyond to make every aspect of the transaction as simple and painless as possible. If youre walking in the door of Charles Toyota, ask for Colby.

I went to the dealership (Charles Toyota) for a complimentary (free) 20,000 miles service which was included in my purchase of my 2021 Toyota 4Runner. And I also had a second set of rims and tires and TPMS sensors that needed to be calibrated to the vehicle ahhh hooking up diagnostic computer to 4Runner. The service department charged me for shop supplies..... lol. In my opinion unethical and deceitful, they say they charge every work order with that again lol. GETS BETTER, I called Corporate Toyota up to complain about this problem and this dealer (Charles Toyota) has the audacity not to call the customer back and discuss it with me. In my opinion heres why they didnt get back to me.... they dont CARE! Im 58 years old owned a plethora of vehicles and never have I been treated in this way. Well, buyer beware be careful of this dealership!

Thanks to Chris Lillibridge and Charles Toyota for making my car buying experience enjoyable.

This dealership took advantage of my 80 year old mother and 85 year old step dad. They sold them a Subaru last year that has a rusted under carriage and isn’t safe to be driven. They are now looking to replace the car they purchased just one year ago. If you decide to buy a vehicle through them definitely take it to a reputable auto shop and make sure it is up to your standards before purchasing.

Colby Kay at Charles Toyota has helped me with the purchase of two RAV4 over the past few years. The attention to customer service and satisfaction is exceptional and tough to come by in this day and age. If you ever need any automotive assistance, do yourself a favor and call Colby Kay @ Charles Toyota. You will be pleased that you did!

Tommy is amazing & after working with a lot of dealerships throughout Eastern CT & RI, I knew that this dealership has INTEGRITY and I feel like I got the best deal on my new Venza! He was honest and walked me through the whole process, he made it quick, easy and stress free. Brian Church was great as well, showed me how to use all the options in the car and was friendly and easy to talk to. Definitely NOT the pushy, car salesman mentality at all!I highly recommend Charles Toyota!

I would give the dealership 5 stars for sales but zero stars for service. My new car is less than a year old has been in for service 4 times with the same issue without the problem being resolved. Service advisors don’t acknowledge you are there leaving you waiting. On at least one occasion they did not supply documentation of the service visit. Other issues have taken two trips to resolve.

Rick was my salesperson. He was very helpful with options and the set up of the vehicle. He made me feel comfortable and not pressured. This is the best experience I have ever had at a dealership!!!

My experience was absolutely 5 star!! I had a very challenging situation and not only did they get it done, but it was as smooth and beyond my expectations. From the approval to delivery it was flawless Tom & Chris made everything easy and was in an out in under an hour. I made the hour drive and would do it again with out hesitation.

I would like to thank Mr Brian Church I needed a car to get to work and stuff From the minute a sat down with him I knew I was going home with a car very nice and polite.My experience with him was amazing 🤩 🤩🤩

I had a phenomenal experience with Charles Toyota of Montville. My father and I were greeted as soon as we walk in by Mr. Colby Kay. He offered us waters and then got to work on putting my father in a new vehicle. By far one of the most painless and efficient experiences Ive had buying a vehicle. I recommend visiting Mr. Colby Kay at Charles Toyota Montville for your car needs.

Just purchased my 3rd vehicle from Charles Toyota. I return for the people. When I go in there, I feel like Im a part of the family, if you know what I mean...Just go there. You will see.

I have never had a bad experience with Charles I am always updated on what needs to be taken care before hand and always given suggestions as to what needs to be addressed immediately. Everyone is always very helpful

Brian Chirch was so professional he was so helpful selling me my 2021 Camry, I would highly recommend him to my family and friends

I wanted to take time and shout out the number 1 salesmen at Toyota coby he is an amazing salesmen and goes above and beyond to find the vehicle that fits his customers needs and defiantly helped blessed my father this is where you should go to get a vehicle because coby makes sure that you leave happy and that you feel like family while your doing business

I recently bought a car at Charles Toyota, with sales rep Brian Church. It was a great experience and I love my new Camry. Brian put me at ease on my test drive and helping me set up the technology in the car that I was not familiar with.When I checked this review it looks like 4.5 stars, but I definately give them a 5 star rating.

When we went there we met with salesman Brian Church very nice and very knowledgeable guy.He helped us out alot. And after we got the car always answered our questions when we contacted him.I will definitely go back.

Great team work and knowledgeable support. i have purchased my last two vehicles from this dealership, and they were just as helpful and efficient in 2008 with my first vehicle as they were in 2021 with my second. Thanks

My wife purchased a Rav4 2020 from Charles Toyota. This was only our 2nd time purchasing from a dealership, and the first time (elsewhere) the experience was horrible. We were recommended to go to Charles Toyota, which we did. From entering Charles Toyota in Norwich we were very happy with the level of service Colby, our salesman provided. He was not pushy and answered every which question my wife threw his way. We ended up purchasing the 2020 Rav4 from Charles Toyota, she receives all her service from them, and since then we have recommended Colby to many of our friends who are seeking a new or used car to purchase. He is very smart in all things tech and knows the ins-and-outs of the different models. It was great having someone who wasnt pushy to help. It made all the difference from when we purchased our first car years ago to this experience. We will be life long customers with how they helped us originally and to this day with all the service for her vehicle. Thank you Charles Toyota, and thank you Colby for making my wife very happy with her Rav4.

Tommy was amazing, he worked to get me the best deal. He was honest and walked me through the whole process, he made it quick, easy and stress free. Brian was great as well, showed me how to use all the options in the car and was friendly and easy to talk to. Didnt feel like I was talking to car salesman at all. I will always go back to Charles Toyota and recommend them every chance I get!

Better trade in value than Honda and more deals going on. Easy process and casual.

I DO NOT recommend Charles Toyota, Norwich, CT. Extremely Grady, unprofessional, honestly cant trust them. Think 10 times before you visit them. From my side is always a big NO for them.PS: Their employee BOB was extremely rude during my visit.

Very pleasant surroundings with great treatment. I was quite anxious over getting a car but found to my surprise people gave the confidence to buy a new car. Now I can drive whenever I want and not worry about breaking down. Many thanks!

I bought my first car, a 2021 RAV4 XLE AWD, from Charles Toyota a few days ago and the experience was seamless. I looked at a few cars and wasn’t 100% sure about any of them but I was encouraged to take my time. The next day, the dealership called to let me know they just received a new car that matched what I wanted. I bought it the next morning. Was in and out of the dealership in less than 2 hours. Brian was amazing and explained all of the features and buttons on the dashboard before I left. I wasn’t rushed into buying anything until I was completely confident. The finance department broke things down for me very easily and even found a rebate last minute that lowered my monthly payments. Thank you!

First experience with this dealership but I had a recall for a fuel pump than they had me in and out within an hour so pretty nice job all together

JUST (6-26-21) PURCHASED A NEW HIGHLANDER FROM BRIAN CHURCH AT CHARLES. BRIAN WAS OUTSTRANDING, I HAD A FEW FEARS PURCHASING A DEMO SUV, BUT BRIAN AND GENERAL MANAGER TOMMY WERE ABLE TO RESOLVE ALL OF MY CONCERNS.BRIAN WAS ABLE TO EXPLAIN ALL OF THE SAFETY FEATURES, OPERATION AND SETTING UP MY NEW SUV. FANTASTIC JOB. THE PAPERWORK WAS A BREEZE. THEY EVEN FOUND ME A LOWER RATE, THEN I HAD FOUND.CHARLES TOYOTA IS OUTSTANDING, THEY CARE ABOUT YOU AS A CUSTOMER. I HAVE HAD ALL OF MY SERVICE DONE WITH THEM FOR THE LAST 6 YEARS, OUTSTANDING SERVICE DEPARTMENT AND SALES TEAM. DURING COVID THEY PICKED UP MY CARS FOR SERVICE AT MY HOME.IF YOUR IN THE MARKET FOR A NEW TOYOTA ASK FOR BRIAN, HE WILL MAKE IT HAPPEN. BRIAN ROCKS.BUY FROM CHARLES TOYOTA *****JOHN RADLEY

Great service and and a great price!!

Bought my brand new 2021 Toyota Camry here. Jay Cooper got me into the car I really wanted!!!

I bought a previously leased carolla. It wasnt apparent early on about issues with the vehicle. Lou the sales associate took responsibility and resolved the issues in a timely manner. I will do business again here and encourage others to do so.

Safe to say I would award Charles Toyota zero stars if possible. I had a very unpleasant & downright bizarre experience at Charles Toyota today. This morning I cleaned out my 2018 Honda Accord and arrived at the dealership with title in hand ready to purchase an all wheel drive vehicle, as my sedan no longer suits my needs. My plan was to drive both a Toyota Highlander and a Honda Passport today, make a decision & make the purchase. Having previously purchased a Highlander from Charles Toyota I was happy to return. Colby was our sales person, and he was perfectly pleasant, knowledgeable and easy to deal with, this review has more to do with the sales manager! The test drive went great, as anticipated, seeing as I loved my previous Highlander. So we went inside to talk numbers and this is where things got strange.I was NEVER presented with a purchase price or a trade-in value. Colby spoke to the sales manager and came back to us stating that we should go drive the Passport and then call him to talk numbers. He asked where I wanted my payment to be, I told him it didn’t matter what I wanted my payment to be it mattered what I was going to be paying for the vehicle. I own my Accord outright, I have outstanding income & credit, so ummm, what’s the problem here? We explained this was unacceptable and that we wanted to talk numbers. Colby again went to talk to the sales manager. He then sheepishly returned and said that he was sure he could “get me where I wanted to be” payment wise. Wait? Excuse me?! Are you saying you still won’t give me a purchase price or an estimated trade in value??? I think at that point he just nodded and started talking about mark up margins and trade in values. Still no purchase price or trade in value? Really? Nope!Now, we all know I can obtain both of these figures online in minutes from a multitude of vendors, but now I’ve wasted over an hour in your establishment and I still can’t even estimate my bottom line if I were to buy it from you!? Both my mother and I were quite frankly indigent. As a 40 year old female I angrily left the establishment wondering had I gone to the dealership with my father or husband would we have been treated the same? I think not.End result: I happily drove over the Thames and purchased a new 2021 Honda Passport Elite, I drove it home this evening, I had a lovely car buying experience and I couldn’t be happier. Had I driven the Passport and decided I liked the Highlander better you can be sure I would have driven clear across the state to avoid EVER dealing with Charles Toyota again, an absolutely disgraceful experience. Shame on you Charles Toyota!

I would do another review after he takes care of my truck!

Service related issues. 2017 Prius brand new. Routine maintenance regularly. Doing more than needed it seemed. Had to have a replacement part which I set up to happen eith a routine maintenance appointment, and 2 hrs later am told the wrong part was ordered! Very frustrating! Rescheduled work around this appointment and now have to lose another day!

Always a great experience taking my Prius in for service !

I love this dealership! we buy all our vehicles there.I recommend this dealership to everyone.they give the best service.

My experience was great!!! Brian Church is the best. He provided great service and was very knowledgeable. Everyone should ask for him.

After visiting many dealers in MA, RI and CT searching for a particular 4Runner we were fortunate to end up at Charles Toyota. Dan Bilicki went above and beyond to find us the vehicle we were searching for. Chris Lillibridge, the sales representative, walked us through the process quickly and efficiently. Chris was so personable and a pleasure to deal with. If we could give more than 5 Stars we would. Highly recommended! Thank you for turning weeks of unpleasant and disappointing car searches into such a positive car buying experience.

I had a great experience, Brian was very nice and helpful. I’m loving my car so far, I definitely recommend going to Charles Toyota!

Very good people are so nice and willing to help me

Chris Lillibridge gave me the best first buying experience I could have ever asked for. My dad has been to many dealerships over the years and he agreed as well! Such a sweet man. We also had great customer service from the whole team. Thank you so much!

I do all my vehicle business with Charles Toyota. The Sales Dept is courteous and explains everything to you before your purchase. The Service Dept is the best I’ve ever been to. Being honest and fair with the price and the estimate of the work that needs to be done. The same goes for the Vehicle Refurbishment after an accident. I never had a Dealership to work with that was so fair and complete. Thank you to the employee’s at Charles Toyota.

We recently purchased a new vehicle. Brian Church was absolutely the best person we have ever had the pleasure of doing business with. He is an asset to your team!

Brian Church helped me with my purchase. He was awesome to deal with and very accommodating. When i wasnt happy about something, he made sure that the situation was made right, making me happy. I was comfortable with him and he listened to what i wanted, rather than trying to convince/ push something i didnt want on me. I definitely recommend going to him!

The guys at Charles not only diagnosed and fixed what was causing my Priuss warning light to constantly turn on and off, they also fixed some shoddy DIY repairs that someone had previously attempted on the engine. They were always transparent about what they were doing and why, and what the costs would be. Dont bother going anywhere else if you have a Toyota!

My wife and I had such a great experience, I wanted to share it... We just recently purchased a Lexus from Charles. We received top notch customer service throughout the entire process. Not just from our sales representative Brian Church, but from the entire staff. Brian was friendly, knowledgeable, and efficient. He was what you’d hope for when buying a vehicle... I can’t say enough wonderful things about the GM Tommy Couture. He had a real confident, calming, and comfortable presence about him. He was involved in all aspects of our purchase and made sure that everything was done to our complete satisfaction. His dealership is first class, with a ‘treat you like family’ vibe... I highly recommend Charles Toyota if you’re in the market for a new or used vehicle. We decided to shop local and it truly worked out for the best.

Brian Church helped us through the process and was very kind and helpful, I was able to pick up the car in 2 days :-) Highly recommend working with him!

We purchased a vehicle, sight unseen, completely over the phone due to current circumstances. From the beginning, Dan was quick at reaching out and starting the entire process. I then worked with Colby and that guy is the kindest human and working with him was great. He is so invested in his customers. He took the time to answer questions I didnt even know I had. The fact that he was able to build rapport with a complete stranger and earn my trust when Im not in front of him and completely over the phone, says a lot about him. He is quick to respond even though he is busy and he offers to still be the point of contact should we have any questions. World class customer service, Colby. Thanks again.

Jay Cooper made it happen for my daughter! Great experience, no hassles, no worries

Very pleasant experience. Simple oil change and inspection. Friendly staff and quick service. I ordered some parts for the car while waiting for the service to be completed which was a pleasant experience as well.

Very quick and professional service. Would be nice if a coffee machine like a Kerrig was in the waiting room

Very professional, helpful sales person Richard . Generally great experience . Thank you very much!

The Service Department at Charles Toyota is an absolute pleasure to deal with when the times come to take care of my cars. Bernie, Rory, and the rest of the crew are friendly, reliable, and efficient, as I have never had to bring a car back to them after they worked on it, and I have been bringing my cars there for many years. The cars are returned when promised, and whenever an estimate is involved it is spot on. The valet service they also offer is a huge perk when I cant wait around for the repairs to be finished. Overall, the service department is a terrific asset for Charles Toyota, and as long as they perform the way they have since I have been a customer I will continue to bring my cars there, and will continue to recommend them to my friends.

Seamless, Straight-forward and wonderful to work and deal with.

Colby helped us find the most amazing used 4 Runner!!! We will be sending all of our friends to him. The car buying experience was the best I have ever had. Absolutely zero pressure! Tom Couture helped us secure a loan, and Colby called us a couple of days later to see if we were happy and if we needed any assistance. Well done Charles Toyota!!!

Best car buying experience ever. Customer service is always above and beyond and they really care about their customers.

Lou, Dan and the whole team were great! These guys helped make the entire process easy for us.

Nice no pressure staff

I just recently purchased a 2020 Toyota Tundra from Charles Toyota. I was very impressed with their customer service. They made me feel welcomed and treated me like family. Sheldon was great with communicating with the progress of the purchase along the way, and John was great with finding the best deal by getting my interest rate lowered. Overall, they were honest and up front with the options, even if you dont have perfect credit score. I highly recommend them!

Sales person Bryan Church and the whole crew there were amazing. They made the whole process go smoothly and they were very helpful and got me on a new vehicle super quick . Very professional. Recommend to anyone

Good Service, and worked with my situation.

Got into a new 4Runner 2020 at Charles Toyota. Brian and Keith were a pleasure to work with. Straight forward transaction! Recommended for anyone looking into getting a new vehicle.

They Changed my Oil and Checked my car out. Great Job

I just purchased a 2020 Tacoma from Charles Toyota in Norwich. The staff was welcoming and friendly. Tom, Jason and John were so helpful. They really cared that I walked away happy with my purchase. They went above and beyond and I strongly recommend you check them out before making a decision to purchase your next vehicle. You wont be sorry. Thanks again .

A Tail of Two Dealerships. Please see my review of Girard Toyota. The same person owns both dealerships. So, John A. if you read this; send your top management to Charles to learn how to sell automobiles.Charles people were courteous, knowledgeable and know how to negotiate & follow through on their promises and handshakes.While there I interacted with many different departments. All of them were first rate & honest.This is the place the purchase your next auto with confidence and no regrets.The Tacoma is great. I was thanked for my purchase & welcomed to come back anytime. Fantastic job.

I had a wonderful experience buying my first car. I was treated so well and they helped me get the perfect vehicle. Colby Kay was my salesman and he is the best. It was because of him that I bought the car. Everyone else there, Tammy, John and Tommy were great to me too. If your looking for a great, reliable car, this is your place and definitely ask for Colby, he will take good care of you.

Easy to schedule appt. Courteous and quick service. Confidence in repairs and parts.

I had my 2019 Tacoma in for 15k service. Thank you, Danielle McLeod! They did tire rotation and the recall on the front radar sensor.

I brought my vehicle in on Saturday shortly before the service dept would close. I was having trouble starting vehicle and wanted to know if it was the battery or something else, not expecting to have it fixed then. Rory tried to start and heard the issue and had vehicle brought in to check. Sure enough it was the battery, so he relayed the info and pricing, also they found tail light out. All replaced, on a Saturday, right before closing, with no appointment. SO appreciative. Excellent service. Thank you.

Charles Toyota in Norwich CT is the best place to get a car. Ray McLean was absolutely the best sales representative to work with. From the moment I walked into the dealership Ray McLean has meet every expectation I requested and exceeded them. From the monthly payments I wanted, miles, year and model. And extras such as a warranty and car service. Not to mention I was able to get a loan with no car loan history. I will definitely be going back again for my next car. And so should you. You will not regret it! Thanks again Ray McLean!!

Great place to get your first car with insurance. I went there to get my aunt a car and they made it happened. And they help her get the insurance that will suit the best for her. Also the cars they have to offer are really well clean and the performance is great. Thank Lou Caldrello for help us out today.

I had my oil changed they were fast efficient there service is great I definitely would go back again. Very courtesy

Quick service on my oil change and excellent customer service.

Thank you Brian Church for my beautiful Camry!Was looking for a new vehicle & Brian was there to help.Let me take a couple of test drives & I fell in love with the Camry!Explained all the gadgets to me & had all paperwork done, easy peasy!!I will definitely tell everyone to go to Charles Toyota!!Thank you all again for everything! See you at my first service!!

I had a great experience buying a used car from this dealership. Ray McLean was my salesperson and he did a great job matching me with a car to fit all my needs and my price range. Great people and a great business.

This is first time Ive bought a brand new vehicle, and the process at Charles Toyota couldnt have gone smoother. The staff was accommodating, and I would highly recommend Colby Kay for any of your sales needs. Even provided me with a brand new tire a week after purchase.

Top notch customer service here! From the salesman all the way to the General Manager! Very fair deal and I feel like I got the most for my trade in here. I would recommend to anyone!

Straight to the point, didn’t inundate me with emails, calls, and texts like other dealerships have done while searching for a car. Adam was patient and efficient with my sales/financing needs. Colby was extremely helpful explaining some extra features of my new car and totally down to earth. He even went the extra mile assisting me with some loose ends with my old car! Overall a seamless, hassle free car buying experience.

Excellent service and good people, specially Mr. Chris how give me the excellence service

Sales manager Keith was very personable and fair when negotiating a price. Not pushy at all.

Just bought a Highlander from here. They took great care of me and my wife with a great price to boot. Colby Kay was the consummate professional. I wouldnt hesitate to buy a car from them again.

Three months ago, rated giving 4 star with these comments...Still providing excellent customer interaction and promptness. Service desk staff are knowledgeable and provide good advise. Mechanical staff were courteous and inquired to ensure proper actions could be taken.As of July 2021 rating is based on lack of communication from the Service Desk; had to take time to locate my vehicle since paperwork was not completed. Computer indicated it was still being diagnosed. I will give proper credit to the Service Advisor who had been there for three days and a maint tech taking the time at quitting time to locate my vehicle. I have been expecting a call to give a update to the original status and get my vehicle back in to finish the requested work.