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Superior Products
251 W Thames St, Norwich, CT 06360, United States
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Superior Products
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Be
Review №1

Rented concrete grinder for garage floor.1. I called and asked about their equipment. Was told that they had a 30 amp electric grinder. I asked if I could run it off of a home outlet and was told yes.This is on me for not knowing the typical capabilities of home electric. But from looking into it after the fact it seems unlikely that a home would have a 30 amp socket ready to go.I rented the electric grinder, got to the home I was doing, and it ended up the max amperage the house had was 20. Returned that grinder and rented a propane powered one. I think the salespeople should have known and rented me a 30amp generator.2. Rented the propane grinder at 5pm on Thursday and returned it at 10 on Saturday. They charged me for Thursday night. I do not think I should have been charged for Thursday night as whats the difference if I pick it up Thursday night or Friday first thing in the morning.Will be trying other rental places in the area, do not expect to return.

Je
Review №2

Can not say enough about the professionalism and quality service from their lawnmower repair department. Not sure of his name, but squared away is an understatement.My mower looked detailed and ran flawlessly.I know where Im taking my machines.

Jo
Review №3

Great selection of products. Helpful and friendly.

Br
Review №4

Went into reserve a Front loader. The sales team seem to be eager to help out with my needs!Id recommend them to anyone needing similar interests.

Ti
Review №5

Nice selection of produts. For rent and sale. Will be my go to.

Jo
Review №6

The worst customer service you could possibly deal with. Rented equipment from them that got to our site broke down and they left it there for 2 weeks. I did business with these people for 12 years when I complained about their inferior equipment broke down they took money out of my account for rental of of broke down equipment. The credit manger actually They knew I was unhappy so they Figured it would be appropriate just to take money out of my account without checking with me Absolute worst customer service Ive ever dealt with I cannot believe anyone would treat their customers this poorly.

r
Review №7

Knowledgable and helpful staff. In and out quickly, back to the job site in no time. Thanks Superior!

Ja
Review №8

I am in the Stamped Concrete Buisness, and the guys are always there to get me what I need to complete my latest projects. From stamps, stains, sealers, specialty tools, to magic screeds.. they have almost everything. If they don’t have it in stock, they will get it for you. Wide variety of tools and equipment. Best around.

Ma
Review №9

They always seem to have what you need and their rental equipment is well maintained

Ju
Review №10

We have spent lots of money here and I will never be back. Deliveries are never on time. Ive waited weeks for parts and service on my chain saw after I was told I could get it the next day. Ive driven down there to pick up parts they said were in stock and when I arrive theyre no where to be found. Theyve only managed to stay in business because theres no one else in the area.

Ry
Review №11

Great place!! They can really save the day with their selection. Save this place as a resource and you wont be let down!

J
Review №12

Tim and the crew there are great people I do a lot of business with them and they respond quickly to and issues, and if they can not get out to fix s piece of equipment right away they make up for it with extending the rental agreement. Although some of the larger pieces of equipment are getting old and very tired.

Gr
Review №13

Everyone was very helpful. The prices on the rental was affordable and I will continue to use them when need arises.

er
Review №14

Great staff, stand behind their products.

Ro
Review №15

Was a nice shop, looks well kept and up to date.

mi
Review №16

Very friendly and helpful. Highly recommend.

Co
Review №17

Equipment is not well maintained. Gave me a piece of equipment that was ceased. Lack of effort to inspect equipment before loading into my truck. Wasted my whole day of work that I had planned because of a lack of effort to try equipment. They gave me no other alternative but to go to a better company.

Ru
Review №18

Knowledgable and helpful staff. In and out quickly, back to the job site in no time. Thanks Superior!

Fr
Review №19

Only sell top quality tools and equipment and the manager Brian is always very helpful

Ja
Review №20

Needed a new Stihl chainsaw, called to see if they had the one I wanted in stock, they did and when I picked it up it was ready to go. I’d have to say excellent service!

Je
Review №21

Professional as usual.

Cl
Review №22

Excellent! Great inventory on Stihl products, very helpful and knowledgeable staff!

Mi
Review №23

Rented a drop trailer from them recently and low and behold, lights didnt work on about half the trailer and the battery was dead, so I had to use my truck to jump start it to use it.

Ma
Review №24

Good customer service.

Ju
Review №25

This place has everything you need to get your job done.

wi
Review №26

I rented a 3.5 ton excavator and upon arrival,they tried to give me a 1.5 ton machine for the price of the 3.5 when I got upset and asked how we could fix the problem I was told, you called the wrong store will not return

Wi
Review №27

Huge inventory, friendly staff

Ja
Review №28

Concrete Cowboy

Pe
Review №29

NICE

Information
8 Photos
29 Comments
4.1 Rating
  • Address:251 W Thames St, Norwich, CT 06360, United States
  • Site:http://superioreast.com/
  • Phone:+1 860-886-9997
Categories
  • Hardware store
  • Equipment rental agency
  • Tool store
Working hours
  • Monday:7AM–5PM
  • Tuesday:7AM–5PM
  • Wednesday:7AM–5PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7AM–5PM
  • Sunday:7AM–5PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
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