Just bought a Kia forte! I was thrilled at the customer service from everyone! Great experience! Thanks to all! Love my new car!

They did a great job at my 135k mile inspection. They dont try to cheat you thats why I like it there. They found something hidden deep in my car from the previous owner so that was a plus!

What amazing service. We have been shopping all the Toyota dealerships in Marin and Sonoma and ended up getting a beautiful Highlander from Jim R. He was so friendly, helpful and could get us the best deal! We love them! Highly recommend this dealership!

I took my truck to San Rafael Toyota service when my 2021 Tacoma had a strange grinding noise at 30,000 miles. San Rafael Toyota didn’t even wanna deal with it, and lied that they couldn’t hear the super obvious grinding noise. I told him I didn’t wanna drive the truck until it got looked at, and they couldn’t get me in for an appointment until three days later. So then I took it straight to Novato ToyotaJason at Novato Toyota Took it in on the same day, and within a few hours properly diagnosed that it was simply a thin heat shield knocking the driveshaft And the problem was completely resolved and at no charge under warranty.The next time I need to get my Toyota worked on I’m just going to take it to Novato and not to any other dealer. I will also consider using Novato Toyota instead of San Rafael for my future purchasing needs due to their strong after sales service.

I could not be more happy with Novato Toyota for their excellence, professionalism, and helpfulness in our recent purchase of our 2020 Toyota Avalon Hybrid Limited. If you get the chance to purchase a vehicle, be sure Michael and Sheila are on your team and youll have the best car-purchasing experience ever!

This is THE worst place to buy a car,

Drove half an hour to Novato Toyota after texting a salesman about a Tacoma. I arrived, but the salesman I was there to meet was not available. Ok, not such a big deal, but sort of disappointing.I explained to the salesman that was there I knew exactly what I wanted and didnt want on the truck, and it was just a matter of finding the best deal and the friendliest dealership. I had already visited four other dealerships in the area.There was a truck on their lot I was interested in, but they had a $5000 dealer mark-up on it and all other new vehicles. I told the salesman give me zero mark-up and you have a deal, and he seemed to get irritated by that. Why? They of all people should know dealer mark-ups are a scam, no matter the circumstances. Do grocery stores mark up water bottles when theres a drought or wildfire because of shortages? No. Its unethical.The salesman then had the arrogance to ask me if youve visited all those other dealers then why havent you bought a truck? I said Im simply weighing all options. He didnt seem to get it.Never going to set foot on this dealers property again. I drove back to Freeman Toyota in Santa Rosa and bought the exact truck I wanted with no mark-up and no BS fees. They even gave me a discount below MSRP.Edit after owner response:Well, both the salesman and the sticker on the window stated a $4999 (or close to that) mark-up. I understand difficulties of this shortage, and I understand marking up to maintain inventory. However, what boggles my mind is that your salesman was absolutely not willing to negotiate the mark-up away to make a sale. I was prepared to drive the truck home that day if I was offered a deal without mark-up. Shafting customers is not a good solution to inventory management.

My car was serviced while I took a walk and then sat on an outdoor bench, feeling grateful for the view and the nice weather. The service was first rate, as usual. The waiting room is available and the place was uncrowded, but I appreciated the availability of outdoor seating. They recommend making an appointment on line or by phone.

Im not usually one to write reviews, but Novato Toyota definitely deserves one. I purchased a 2021 Rav4 Hybrid recently and absolutely love it! We like to support local dealerships, and recently moved to Novato so we figured we would give Novato Toyota a try.We were greeted by Hugh, and at first he seemed nice. Then as we talked about finances(prior to even going for a test drive) he treated us as if we didnt know what we were talking about. Using cliche statements like, Trust me, Ive been in the business for 25 years and That color will always cost more. It was clear we wouldnt be buying form him. So we took our business to Petaluma, and were treated much better and made comfortable. We have been taking our car to the service department and have been pleasantly surprised till our most recent visit. Took it in to have work done on the mirrors and now the doors are a bit off and there is more road noise than before. They also failed to wash the car, and there is epoxy on the door. Unfortunate to say the least. We will continue to support other dealerships for our next car purchase.

I just purchased a new 2021 Tundra and the sales man Jim Reilly was fantastic. Straight forward no nonsense. It was easy and he did what he said. I highly recommend them to anyone looking for a new Toyota.

Called 5 minutes before closing, and scheduled to drive the car at 9:00 am the next day. The vehicle was ready when we arrived. Michael Murphy the sales associate was no pressure and very professional. April Rodriguez, in finance had us in and out it 15 minutes. Great experience.

No inventoryTold me to look onlineWhile standing in front of himNo prices listed in windowI guess you have to be online at the lotBought Honda instead

I am seriously in the market for a SUV. Met with what I thought was a nice gent in sales upon first meeting. The result was a complete waste of time. Upon the third strike of wasting my time, I asked for the sales manager. Yet another complete waste of time. My communications were taken completely out of context and reinforced by said Sales Manager (Tony I believe his name was). I am taking my business elsewhere. It was by far the worst experience I have ever encountered by a sales organization. If you are looking to waste your time, feel free to do anything with these guys, for surely, they will waste it. Which is unfortunate because basically time is the only commodity on planet earth. If your interested in the details, send me a note, Ill provide the details. Net net, DONT waste your time. These guys have no clue about sales or customer service. Punt!

Service reps were friendly, courteous and knowledgable. My car was inspected and taken in for repairs quickly and will be ready to for pickup with in a day.

Came to make a serious offer on a certified highlander with Jim Reilly. Was greatly disappointed to find the car had a leftover cigarette wrapper in the glove box and coinciding smoking stains all across the upper interior.We made an offer at what we felt was fair given the condition and that the car has been on the lot for 277 days and has DLR plates ... We were immediately shot down and disregarded by the sales person (Jim). Ive never been more disappointed in a dealership experience in my adult life.We were ready to purchase on the spot.DO NOT RECOMMEND.

Amazing experience - Staff is super friendly and honest - Pablo did a great job of inspecting my car and providing an estimate upfront along with the timeline for the repair . Liam and Richard were excellent shuttle drivers. Very courteous. Car was given a car wash before the keys were handed back to me .

Oh me oh my they were the bombest thanks to Jason in service got my baby in & resolved my issues right now lickity split & saved the day mahalo a nui loa quick in & out RIGHT arm shouts to yall over there @ Toyota Nivato

This review is only for the service department.If I could give these guys 10 stars, I would in a heartbeat. I finally found my forever service center. I will never need to go elsewhere.According to my service advisor, Ken, they are locally owned and run. Everyone seems to have worked there for years and knows their clientele well.Even during the uncertainty caused by COVID-19, Ken and the team of technicians were able to diagnose and fix my car. Master Technician Jimmy looked through the entire car and fixed it. Ken advised me of prices upfront, including work to be done, how to maintain myself. Their knowledge and skill show. Incredible communication, customer service and awesome work.Liam picked us up from our house as the car had to be towed in. I was able to get a loaner car to get to work. And they even washed my car afterwards.Hands down, best experience in a service center. Far exceed expectations, especially for a stressful situation. Highly recommended; especially vs Marin and SF Toyota.

Two big thumbs up for Ricardo. I couldnt have asked for better service, he went above and beyond helping me with the interior of my car. After fixing my issues he sanitized all areas in the car he had contact with. Thanks again for your help.

Toyota Novato is always a great place for service ....

We were very happy with the wonderful Kia we bought

I dropped my truck off at Novato Toyota Saturday morning at 7:00AM for 20,000 mile service.The sevice Representative Bob Carpenter was couldnt be any friendlier offering me a coffee and a ride home.I highly recommend Novato Toyota service

Fantastic service, great deals. Everyone there made the car buying process easy, smooth and fun!

The service coordinators are always very helpful and knowledgeable.

Excellent experience here...I had a big job done and the cost was so reasonable and the work was done well. Bob is a gem---in fact everyone was friendly and helpful. I will definitely be back.

Daughter took Corolla in for power train service after being diagnosed by former Toyota serviceman to need work. Dealership failed to heed daughters explanation of problem and half heartedly went about investigating problem. End result, car still has problems. Im upset with dealership as is daughter (car owner). Time to look for a better dealership and maybe a better car.

Good professional service there!

Parts and service open on Saturdays. Parts was pleasant experience.

Purchased my vehicle from Hugh about 8 months ago and have taken this vehicle and my previous Tacoma to them for service. I’ve been exceedingly happy with both the sales and service staff!

Novato Toyota/Toyota Extra Care get 5 stars from me! Toyota Extended Care honored my warranty with just a phone call/claim on the last day of my warranty. Ken Brog of Novato Toyota was friendly and followed through on the warranty claim. I was given a courtesy car while my car was being fixed and the cost was minimal. I am so pleased with the treatment I have received over the 7 years I have owned my car. Thank you Thank you for being a courteous company and having employees that are so pleasant to work with!

The only place I take my ToyotaI didnt buy my car here, but I should have.I started coming here when the other dealer was spending 3 or 4 hours changing my oil on a factory paid service, WITH an appointmenr.I work during the week, so Saturday is service day. Normally with an appointment, I am in and out in a out 90 minutes, their time estimates are good, and prices are reasonable.

Great place to buy your car and have it serviced there too. Nice waiting lounge with good coffee. Most important qualified mechanics and technical advisors.

Over the last 12 years, I have purchased 3 land Cruisers, 1 Sequoia and 1 Highlander from Novato Toyota. Every buying experience was smooth and easy. Every car performed and lasted to Toyotas high quality standards.The Lakritz Family and their employees have always treated my family with kindness, respect and compassion. We only see their Service Dept when routine maintenance is required, but we always receive equal red-carpet treatment from everyone there as well.I highly recommend Novato Toyota for your next car buying experience.

Fast and clean service!

Great service with recent recall matter

Whenever something goes wrong with my car I bring it in under warranty. They keep claiming another machanic did not repair my car properly and that is why something went wrong. The thing is they are the only ones that have worked on it and I bought it from them. They then proceed to charge me for the repair.

Beware and make sure they dont run your credit especially if you already have a pre-approved loan. They will call up your sink upsell the car 4 more than its worth.Very shady place they never told me they were running my credit only to come to find out they ran it three times with three different banks. Im very disappointed in this place. Im a new car buyer and I had no idea what was going on until after the fact. Good thing I didnt buy a car with them I later learn I was not getting a good deal they were charging me $4,000 over the listed window price.

Yesterday Sunday the 8th of December, I came to your dealer ship. Linda Wiess took care of me. I just wanted to thank her personally for being so kind and awesome and helpful. I would recommend her to anyone. Shes definately makes your buying a car experience fun and amazing!!!! Also a thankyou to your finance manager Sheila Penrose they made it so easy and fun !!! So I am sending my best reguards to them!!! I am. Now the proud owner of a 2016 Toyota Corolla. I love it

5 starts for consistent excellent service from all the folks in Parts. ZERO starts for horrible service when trying to return a lease in their used car dept. WARNING: You will be scolded then hung up on if you do not know that what Toyota Financial Services tells you about returning a lease may differ at the dealership level procedurally. Shame on me for not auditing lease return instructions given to me by Toyota Financial Services which turned out to be totally NOT applicable at my local Toyota dealer. Bad bad me for not realizing these are separately managed entities even though both are Toyota...bad bad customer!!!

These people cant find the keys to the cars on their own lot! This happened to me TWICE in the last couple of days! And they were two different cars. Unbelievable! Plus, their inventory seems to be very small and equipped with only high end packages at least for the models I was interested in. Salesman was quite vague when I asked questions and more interested in moving out the cars they had on the lot rather than in helping me find the right car for me. Beware! Know your stuff. Quite disappointing. 😞

My first time here, waiting area was clean with snacks and I did not have to wait in line for my appointment! My service was complete in 45 minutes! A much better experience here then my previous ones in Petaluma and Santa Rosa Toyota dealerships. And thanks for washing my truck!

Ken in the service center is fantastic. Great customer service all the way around.

I experienced this in my friend car.

Always helpful! Always pleasant! 😁

Just a great place! friendly helpful kind staff. mechanics included. wouldnt think of going anywhere else!thanks!

Awful experience. Linda did not want to sell a car to us. She saw that we were young and in the military, and thought that we didn’t have the funds to purchase a vehicle. She only let us test drive a used vehicle, and every time we showed interest in the brand new Tundra or Tacoma, she stated it was not in our price range. How does she know how much money we have? She said she would call us when something came in that was in our price range, like I said, she assumed our price range. She never called or followed through, and I’m glad she didn’t. So we bought a brand new vehicle elsewhere.

Customer for 18 years. Bought 3 cars here. Good buying experience, excellent service department.

Good but I constant service. My wife hasnt had good experiences but I have been fairly satisfied.

Longer wait than usual (1.5 hrs) for regular check up. No service required.

Novato Toyota is my go to place to buy vehicles!! Geoff Lakritz and his family are honorable people who care about the community.

Went to get my oil and filter changed and first of all, the coupon I had for synthetic oil, $54.95 would not work cause apparently, my car is special and it would cost $80.00 for synthetic so I decided on just regular ole oil. 45 mins into my wait, someone comes and tells me my water pump is leaking badly and that will cost $417.00 to replace, but the weird thing is, I park my car inside a garage and the floor is bone dry, no drops or leaks of anything and when driving my temperature light has never come on indicating a problem and the air conditioner which would also be affected works great, gets cold in seconds. What Im saying here if you cant figure it out already, dont get your car serviced here, try to find an actual real honest mechanic far far away from this place! They are worthless rat fink scamming bastards to be nice!!!!!

Instructions on the features and benefits were woefully inadequate. I returned twice - manual unreadable - to get some help. The mapping function a very difficult system to set up.Am returning to get tire pressure checked.Bob

I really like their service, always super quick and attentive.

Great and honest service. Highly recommended. Awesome People.

Fantastic service! Pablo took good care of me! Thank you!

Where the vehicles are well stocked and the staff treats you like family

Bob was awesome great customer service not what i expected from the dealer

On the surface these guys seem great, but I would suggest not buying a USED car from them. New cars maybe fine. Within the first week we had to take our car in for a skwealing sound coming from under the hood that was not covered under warranty($300). They paid for ($150), we paid for the rental car. Now, six months later, we have to take the car in for a new stearing column! Its covered under warranty, but we may have to pay for the rental car, yet to find out.

Drove over an hour to purchase a used vehicle, once there and seeing the vehicle in person I was very disappointed. The vehicle was in very poor condition, knowing the vehicle was used I wasnt expecting a new car but for the very high price tag they had on the vehicle I wasnt expecting fading paint, cracked and broken weather stripping, damaged interior and mismatch tires. Although they said they were willing to fix some of the issues the poor attitude of the sales person, their low ball trade in pricing and unwillingness to budge on their pricing they just handed us back our keys and said no deal. We went to Hansel in Petaluma and got great service, purchased the same make vehicle with less miles in emaculate condition, more options for thousands less and a great trade in price on our car.

Very quick and professional

Good customer service

Just went today, 3rd may 2016. Had a horrible experience with one of the sales manager, Linda. She was rude and unprofessional, always trying to crack up jokes without any reason.But anyway, this place has some good cars which is more important than having some unfriendly, rude staffs.

Great store and staff.

Service folks were fast. Theres coffee, bottled water, and snacks.

Bad customer service. Im not comming back again.

Helped me, a traveler, with a rental car tire problem. Very grateful.

Too expensive. Cant get just an oil change. Ridiculous!

I thought it would be intimidating. It was not. Bought new Camry .

Always great service

They were friendly enough when we poked our heads in to the dealership close to closing time.

Took care of my broken seat belt quickly, thanks to my extended warranty.

Good service.

Bob in service is tops!

Careless service

Service was Amazing

Compressive and professional services

Too slow and confusing for tension

Thanks