I went to Monro Auto Service with a rental car with a flat tire. The manager, Seth Engelhardt, took over & was awesome! He took care of the problem immediately. He was professional, knowledgeable & friendly. Had the car fixed, took care of charging the rental company & had me on my way. Thank you so much Seth!!

Seth and his team are professional and most importantly honest. They didn’t beat around the bush when giving me an alignment and explaining certain issues with the car since it is lowered. They made sure that I was able to drive away the same day even on Labor Day weekend.I had an issue with the billing that I noticed several days later. Seth was able to make sure that I had a peace of mind and made sure to resolve it.

A+ on service, speed of repair and quality.I took my 2016 Lexus RX350 in for a sqweaky brake noise on newly installed brakes and both Seth and Chris did a great job quickly diagnosing the issue and explaining it to me. It is rare to find an honest mechanic these days. I recommend them to anyone looking for a reasonably priced repair done at a high quality.

My tire was leaking air so I went to Monro without an appointment. The manager, Seth E. Told me they were working on a couple vehicles but would get to me next. I went to waiting area which was clean, comfortable and well stocked with children’s activities.A few minutes later Seth said he found a screw in my tire and could patch it. When he was done I asked how much it cost and he said it was free.I have never been there before but I am definitely going back. The dealership wanted 32.00 to fix it and I bought my car there. I appreciate this place with a manager with integrity and great service! Highly recommend.

Seth was great, very polite over the phone. Was able to squeeze me in for quick tire repair. His mechanic was very knowledgable and I appreciated what they shared with me. I will not hesitate to head back there for my future repairs!

Seth and his team are GREAT people. I went to the shop today to have a tire repaired on a car that I purchased two weeks ago. It turned out that the hole was in a place where it could not be fixed. Unlike other shops that Ive been to, Seth recommended that I work with the dealer to get costs covered by them, and then gave me timelines that it would take to get new tires at his shop.Finding anyone whom you can trust in auto repair/tire repair is difficult. My experience could not have been better, and you can be sure that I will only buy tires from them going forward (including snow tires and rims prior to the winter).If you are looking for a place to get tires or an oil change, look no further- you will not regret it!

Awesome service Chris helped me with a trailer tire the other stores wouldnt mess which shows me confidence that the other stores dont really have

These guys are the best. Seth went out of his way to help me out. You wont be disappointed.

The service was fast, friendly and professional. Would definitely go back.

First time customer here. Got my car inspected today and the team there did an awesome job! Very friendly and will return for oil change etc. for sure! Highly recommended for anyone and any car. Thanks Monro team

From the mechanics to the manager, the experience was over the top, we live a hour away and they took care of my wife and friend immediately to make the travel back home.Thank you all,Albert S

Booked a brake service online and called the next day to see if I could move it up. The guy was upset with me saying I shouldn’t have been able to book that service online in the first place because they don’t even have a mechanic there. No apology, just kept saying I shouldn’t have booked it. Poor customer service to make someone feel like your mistake was their fault.

New manager ordered and installed a brake sensor damaged during servicing some months ago. Would have been easy for him to ignore my complaint, but he took his obligations seriously. HIGHLY RECOMMEND this service center for integrity and honesty.

Please don’t just look at their good reviews and go to this store! That was my mistake! I changed front and rear brake pads, rotors and all tires there for my Mercedes. After changing everything I had to go back 3 times to fix the issues in the first week. And brakes was terrible! After 2 month I got brake pads wear warning!! Also I noticed they didn’t changed the sensors at all for cutting their cost. I normally don’t write review at all, but for this situation I had to give heads up to people before heading to this store.

I took my car there to get a tire patched. I was in and put within 25 minutes. Fast. Friendly. Affordable. I highly reccomend Monroe

Monro auto is the best place to get any repairs done for your car, Ive brought both of my vehicles here and with no issue everything got fixed in a jiff. The people who work here are great and get the job done right! I wont go anywhere else but here when I have issues with my vehicles. Their prices are amazingly cheaper then anywhere Ive been, 100% amazed and happy with the service I get here. Thank you everyone at monro!

This place is a complete joke lately. We used to receive wonderful service from Antoine but I do not know where he went. We took our car in Friday for a flat tire and a dead battery, which was under warranty. We called Saturday for an update and they said it was ready to go. We get there to pick it up and they never addressed the tire and told us we owed $290. Dave apologized for the miscommunication and said he would . Monday we go to pick it up again and find a huge dent on it and the door is making a popping noise. It was absolutely not like this when we dropped it off. It looks like they left the door open and it caught on the lift and bent backwards. This car has other damage where it was hit 2 years ago....if we were going to try to lie, why would we not try to blame them for all of the damage?? They are absolutely refusing to assume responsibility for it and Dave was extremely rude to my husband telling him to leave the shop and he needed to take his car (he was there by himself so how would he drive 2 vehicles). This is our daughters car who was diagnosed with cancer and lupus within the last year. How they can sleep at night knowing they caused this damage and now we have to deal with it is beyond me. Also, we saw none of the same workers that were there last time we went a month ago so that is a red flag to me. Where did everyone go?? Daves attitude was horrible and I would never recommend anyone to go to this place. If they make this right, I will absolutely update my review. If it is not updated, they did not help in any way.Updated 06.06.19- Monro left their comment on my review and I have tried to contact that person numerous times with no return call. An adjuster came to look at the vehicle the day after I posted this review. They said someone would contact us the Tuesday after memorial day to give us an update. I have also left numerous messages for that person with no return call. They just drag the whole process out hoping you will give up. I will not. They damaged our vehicle and I expect them to make it right.

Very friendly, got in and out quickly. I will go back for more service! 🙂

You guys are awesome! :D

Went there cause I had an appointment for a wheel alignment. Well it was more than a wheel alignment; ctrl arm with ball joints, two new tires and tire balancing.7.5 yrs on original parts, so I had them replace them.A bit pricey but better than having it towed after something broke due to old age.Sad that they didnt keep the parts for me to look at but was told lifetime warranty on the parts so we shall see.

I had a flat tire today and no spare. I was able to get my car to Monro Tire who stayed open for me to repair my tire. A bad day went to a good day and good experience. Alena was so nice. She took my car and had the tire fixed immediately. She kept me informed and assured me the tire was good to go. I would highly recommend Monro tire and would go back there in a minute. Thanks again.

Wonderful experience, Alena is the best manager they have had since the change over. Very pleased. She had a urgency to get my flat tire fixed and was honest about the other repairs i needed to have done. She will continue to have my business! She made me feel like family which never happens in a auto shop.

John helped me out big time. I woke up to one of my tires being flat and was able to have it repaired quickly and still made it to work on time. Will be back !

I made a reservation on the web and asked for scheduled inspections every 5000 miles. The work was completed in about an hour, and when I looked inside the car, there were black shoe marks on the floor mat in the drivers seat. Next time, I will ask another store for inspection.

This place was great. I got good advice and was left feeling treated well. Great customer service

Man oh man what a experience I have had here. The fellas that are running this location are awesome. Go above and beyond had me in and out alittle over an hour to do a oil change tire rotation and to change my headlight on my 2012 Ford Fusion. I have been coming here for 2 years now and they have gone through a few crews but the guys they have there now is by far the best care A++ thanks guys !

Very helpful getting my car back on the road. Very efficient and can’t complain about the prices either! Keep up the good work!

I called the day before and was able to make an appointment for the next day. The manager Alena was extremely helpful with the process. The staff here was able to diagnose my issue very quickly and was able to suggest a solution in the same visit! Great service and good employees!

Went in for a oil change and Jon was very professional and Turns out I needed tires replaced and jon gave me many options to choose from and wasn’t pushy about selling me the tires. He even showed me how worn they were. Was not my first time here but it is now going to be my “go to”. Also every employee was following cdc complaints and that’s important nowadays come and talk to jon you will not be disappointed

Bill is amazing. Took my car in for a flat repair and luckily noticed that my brakes were about to start grinding. He was able to replace them that day and at a very good price ! Thank you bill !

Great service and reasonable pricing. Almost no wait at the time I was there. They didnt try to sell me things I dont need and were very patient explaining their diagnostic.

1st oil change on a new model SUV, they quickly figured out all the details and had a filter delivered right away so I didnt need to come back. Staff was very friendly and helpful. Will be back!

I visited 2 Monroe stores this week and both were great experiences. Alena helped my wife to get her car serviced. Great prices and great staff. Also the coffee is delicious. Thanks for the help.

I was referred to try this shop out. I usually use belle but decided it was worth the try. Had good reviews and tried it out, great expierence. I went in knowing I needed more work then just a rotation and oil change but I was certain of the amount I wanted to spend and was not interested in being sold for other repairs that I just don’t have. Antwan got me in and out in a good frame. (Must say quicker than belle by a good bit) and he told me what else I needed worked out without pressuring me to buy or purchase more services. Told me what I needed and gave me a time frame to keep in mind before it’s problematic. I came in for what I wanted and left with what I wanted. Pressure free. Great work guys.

Mike was so nice and patient with me. They took great care of me and my car after I neglected my brakes for soooooo long. They got me fixed up and back on the road in about 2hrs. Would absolutely recommend!!

Quick, and well priced repair shop, I had a oil change air filter and brakes done for 470. Peter was knowledgeable and very good at talking to his customers

Hadnt been to this location in a while and had to take my car in to have a tire repaired. Alena was especially helpful and kept me up to date on the status of my car, even though they were slammed with customers. Its become my go-to for any repairs I need as work close to this location. Great management for sure.

Keith and bill went above and beyond to help me. My car battery died down the street at the mall. I called and talked to bill and he had sent Keith to me and jump started my car for me. How amazing is that, where can you get that service from anymore. Monro on grand river is where. Bill again, thank you so much for going above and beyond to help me I will forever come here for any auto needs

I took my car in for an oil change on Sunday. They had a little crowd with only two people working. The guy was nice but he was rushing. He said the wait would be 30 minutes but it was more like over a hour. When he took my car back he had to order a filter, after calling the auto part place he told me my car would be ready soon. The filter came right away because it came from the auto store next door. So after he brought my car around and I left. As soon as I got on the freeway a service light came on telling me to check my oil level. I called up to the shop and told the guy I never seen that service light before but he told me that he just needed to reset the light and to bring it back. So that’s what I did and he reset the light and I left again. Within 5 minutes it was back on so I called back up to the shop and told the guy I had to pick up my child up and I’ll bring my car back sometime this week. Well on today Tuesday the light is still on and my car started knocking. When I got home and popped the hood I noticed the engine cover wasn’t connected and my car had no oil. So I had to go to the store and buy oil and I’ll have to take off in the morning to take my car in! I’m frustrated at this point and hoping my engine isn’t damaged 😡 Also on the receipt I noticed they said that they rotated my tires and I know for a fact that didn’t happen. Poor customer service

Outstanding service! These guys saved me! I called Belle Tire before trying this location around 2:30p on a Saturday. Belle Tire said they couldn’t take me until Monday because they are closed on Sundays 🤦🏻‍♀️ I called this location and they were nothing but helpful and supportive! He let me know he could have it done by the end of the day. This was a God send because I was driving to Kentucky the next morning.Thank you so much for the quick, friendly and understanding service. I will recommend you guys all day!!

Its always difficult to find a place where you can trust, getting reasonable prices and honesty. I found it at Monro; when the issue is something simple they will tell you and the cost will be consistent with it. Ive been there mostly for oil change and has been quick and efficient. Not issues at all, Roger and all the crew are always willing to help and find a time in the schedule for me. As a tip I always try to go early in the morning on weekends to be the 1st in line and worked most of the time.

Excellent Service and even better prices. Not only in my experience but also in the experiences of family, friends, and colleagues that I have sent to Alena. I can always count on getting the best price and an honest quote which is hard to come by these days. I will continue to bring all of my vehicles to Alena and her team in the future and continue to send everyone I can to this location.

I have had nothing but great experiences at this shop! Every time that I come in, the employees are very friendly and efficient. My car receives quality work, and they have competitive prices!

Excellent place and reasonable prices, very helpful and informative too!

I went in on Saturday needing tires low cost and same day. I was helped by Rico and he was AMAZING!!! We received great customer service and quick and diligent work. Rico is our family Vacation HERO!! This is now our families go to service center. Thank You Rico!

This place is GREAT!!! I stopped in for a tire patch and assuming I needed brakes. I was ready to shell out money, but really didn’t want to. But after speaking with Roger he assured me my brakes were still good. I left with my tire all patched up and money in my pocket. I’m so impressed with this establishment. Everyone working here kind, patient and honest. I’ve finally found my new service shop!

Fast & Very friendly. Great customer service. Knowledgeable.. Alex was a great help. Definitely recommend & will go back to them in the future !

This is the best place to go for any auto or tire needs. I had a tire emergency and they took me in right away and helped me in a timely manner. Ryan and the crew were awesome. Thank you very much for your great service and help with my emergency.

I was referred to Monro by the franchise garage I usually go to. I was looking at potential engine replacement but was advised to seek their advice before making a decision. I saved thousands of dollars (no exaggeration) by doing so. Ryan and Josh were really good about explaining that the issue was fixable and what would be involved to get there. They patiently answered all of my questions and I will definitely be back.

Excellent customer service. Alena was super helpful and honest. Did not try to sell me on any repairs I didnt need

The people were amazing will definitely go again!!!

Honest group of guys, took my 11 vw Jetta here for what I thought was going to be a large and expensive repair but was quick easy and cheap. They have earned my repeat business forsure

Was a wonderful experience. They explained what was wrong So a woman with no mechanical experience could understand. They are very honest in their pricing.

Rico and his team are true lifesavers; my tire suddenly became flat on a Saturday at 4:45. The closest tire shop was closed at 4, so I gave Rico a call at around 4:55. He assured me that even though they were about to close shop, they would take care of everything. I managed to get my vehicle to their shop, where he and his team stayed well after closing time to fix not just the one tire, but all 4. Cannot thank them enough for his help; this shop will be my go-to location from here on out.

Great place had my car in today and absolutely amazing work great prices mike was amazing kept me informed the whole time this is my second time coming to monro (first was troy Great experience there aswell) will be back forsure thanks again guys keep up the good work

Amazing service and price. Alena was amazing. In and out without any problems at all!!

Had a flat tire. Came here on short notice. Fast service, comfortable setting, and all around good vibes. Highly recommended!

Had a flat on a Sunday morning, two days before new years day. Called all the big name places and nothing was open. Was on my way to drop it off at Belle Tire and saw Monro and the open sign was on. Ryan and his team had me and my family back on the road in less than half an hour. Such a relief when we thought we were going to be down a car for three days. Ill be back for sure! Thank you again!

Nick was awesome in a pinch! I was extremely short on time. I had an unexpected tire change and I was late to pick up my children in two difference places because of my tire. Nick said no worries we will get you in and out quickly, and he did. Also the technician who changed the tire did a great job. I was in the shop less than 20 minutes and back on the road safely. And The cost was reasonable. The service was pleasant. Thank you for understanding my urgency and taking care of my car. I would return again when needed.

John helped me with my brakes and did a great job. Will return in the future

Amazing service with a beautiful smile. In and out quick at a great price. Alena is the best.

Whenever I take my car here it is diagnosed quickly and fixed in a timely fashion. They have always communicated well, letting me know when a job will take a little longer (a part had to be ordered, for example) and calling as soon as the car is ready. They have reasonable prices and have never been anything but honest with me. I highly recommend this business!

After reading all of the phenomenal reviews, I decided I would try Monro in Novi and they did not disappoint. I went in for a simple oil change but had a few other minor things that I wanted to discuss/have them check on. The whole crew listened to everything I had to say and were very helpful and I walked out with answers to all of my questions. Great customer service! I cant speak on pricing as I have no comparison in the area but I will be taking my car here again to be serviced.

Great service with honesty, great staff, never get disappointed here. I got replacement of fuel injector and brake pads / rotors with very competitive price. Free rides back and forth. Thanks, Chris. If you like to save big bucks with no quality compromise, this is the place to come. Seriously :)

This is the place to take your car! Robert and Alena know customer service and cars. They are absolutely phenomenal!! Took my car here and got amazing and quick service and got me back on the road!

Service was awesome, had no choice but to leave a 5 star review. Alena is very professional and knowledgeable, will come back. Hopefully not too soon though! :)

I had to get my tire fixed today during lunch. I stopped at another tire shop and they were too busy to help me. Monro was able to help me out. Thanks Alena!

I came in to Monroe auto service looking to get a new tire and the wonderful ladies upfront came and told me that I needed for so they help me out with prices and everyone there was so sweet I had a great experience.

I came in to have my brake pads replaced. Everyone was helpful, friendly, and honest. They did everything they could to keep the cost down and did their best to make sure I was comfortable. Service was quick and they had much better hours/availability than other local shops.

Got my car in for an oil change. Was well received by the manager, Roger. The service was quick. Excellent experience. Will definitely return for future services. Two thumbs up!!

Chris and Ryan are absolutely the best! I took my car in today with fear of a huge bill and a shop taking advantage of me. They both managed to put a smile on my face and also give me great news of a easy repair! You guys rock!!! Thank you so much.

My first time servicing my vehicle here and I wasnt disappointed one bit. The professionalism, courtesy and willingness to go above and beyond to please the customer is refreshing. Kudos to Herb, Rico and Jalen for their stellar service and attitude.

Recently my window fell off the track. I put off trying to get it fixed because I figured it was going to cost me a lot of money and just wanted to avoid it. Decided to take it in and Ryan helped me. He was super friendly, really knowledgeable and reassuring. Him and Chris helped me get my window back on track and they didn’t charge me half as much as I thought it was going to be! Great prices, great help! I’ll definitely be going there again!

Took in my civic for an oil change and inspection, Mike and Peter were amazing, they were so attentive and took great care of me and my car. I will most definitely be returning to Monro for all my auto needs.

These guys are the best of the best! Great service and by no means put to get your money!! 100% honest and up front with me about my repairs and previous work! Ryan was super knowledgeable and Roger was very friendly and understanding. DONOT GO ANYWHERE ELSE! New customer and will always come back thank you!

Great prices and fast service! Hands down the place you need to go! I am huge into leaving reviews and this place is the real deal. They can do it all, anything you need and great prices with amazing work! Hands down the best.

Yesterday I took my wife’s truck to this Monro location because She got a nail/bolt in one of the rear tires. I am surprised of how honest this people is, after 5 minutes of waiting the technician came back to me and said the nail/bolt didn’t go all the way through the tire and that I was good to go, yes they didn’t even charge me anything.Next time I will get our car’s new tires here, first time I go there and I am pretty convinced they earned a customer for life.Thanks so much.

I’ve had to use this Monro location a few times now and I gotta say I leave more impressed every time. You’ve got a good group of guys over there. No one ever wants to have to go to a car repair place, that’s always bad news. They make you leave less aggravated about the whole process. Thanks for your solid service guys.

We got a flat tire on the way to a show at Suburban Showplace Collection on a Sunday and googled a tire place that might be open. And thankfully Monro Tire was. They were very professional and took care of us pretty quick. They plugged our tire and we were on our way. Great local place to support!!!

Dishonest company. Ive been given the run around on pricing for tires more than once at this place. Bottom line, they dont stock cheaper tires for popular vehicles, and end up forcing you into higher priced items. I see that they have overall positive reviews online, but I always leave this place feeling like I got screwed.

Needed brakes done on a Sunday, set up appointment online, unaware they usually dont have brake guy there on Sunday, so they dont so brakes on Sunday.My lucky day, the guy was certified in brakes and he just was finishing up a vehicle. They got me in. Was told about 1 hour... it was almost EXACTLY 1 hour later when I was done.Great customer service and both guys I interacted with were friendly. Got car back, and brakes work, and car no mess was left behind by workers. They even came in UNDER quoted price. Price was more than I wanted to spend, but it was very competitive with others, so cant complain if Im being cheap.I would highly recommend them to anyone.

Thank you Jimmy for explaining what is wrong with our car and making us feel comfortable, we really appreciate it. We will be back for the repairs we talked about today. Thank you so much once again!

I just went to Monro Auto Service on Grand River in Novi. I needed to have brakes in the front. John made my appointment and gave me a good price and have the car ready in a short time. John is very professional, nice and always willing to help. It’s the only place I go to have service done on my car. I can trust them. Thank you

Awesome Guys and did a.great job on my car never been here before but i will be back for my car needs. As a woman it nice not to be ripped off at a car repair shop. Thanks Nick

Best place in novi! These guys always take great care of me

Ryan is by far one of the best mechanics I have ever had work on my car! Hes extremely upfront and honest. He makes sure the job is done right and will gladly walk you through everything that needed or needs to be worked on and the order of importance. Definately a place I would recommend!

Recently had work done to a vehicle. Nick and the team took care of all my needs in a very reasonable amount of time + GREAT price. Excellecent service at great prices. Definitely recommend

Great service and fast, compared to other shops. Everywhere else wanted to pull that “you’ll get your car looked at in 2 weeks” and monro tire looked at it and got the job done the same day.

In and out service with great pricing. Chris went out of his way to drop me and my husband off at the mall. Great service! 100% recommended!

Monro Muffler is the best kept secret for your vehicle. So glad I discovered them. Oil change, new tires & more by a great staff at a great price!

Dave Dave Dave. This man was so helpful and genuine. I was quoted over the phone for some tire work. The quote never changed until he inspected all my tires and then it was reduced. Dave told me that I needed less work done. Jailin completed the work in less than an hour. I would refer any of my friends to Monro.

Great professional customer service 👍! Nice spacious waiting room and free coffee...good prices!

Service done in a shorter time than quoted!! Good price on good tires and install.

Made an appointment and it took over 2hrs to put on new tires. Currently still waiting as I’m writing this. This is a routine job that should be completed in around 45mins. Absolutely ridiculous. I had high hopes for this shop bc of the good reviews, but the experience did not live up to the reviews. I will not be back.

While at Monro I had a Great Expierence. It was stress free and surprisingly I didn’t have to wait so long for my tire services to be completed. Antwan was extremely helpful and straight forward with pricing which I really appreciated. He reassured me about my services as this was my first time visiting your service center. He was a great conversationalist but not too personal either. I never felt sketchy sales vibes or that he was trying to upsell products either. I left with four new tires instead of the initial two I came for! Thanks Antwan!!!! You were great!

Amazing service with a smile, Alena made the experience fast and easy. Would give more stars if I could. She has my business for life.

Fantastic service. They were being genuine. Became their customer for life now. Alena makes a difference too. Costumer service 👍

Great service and they fixed our tire very fast.The manager is a friendly and kind person. I will be back there and I would suggest it to anyone who has tire problems.

Quick and fast service, Jon and Keith are very honest. Thank you for the great service

Great service and staff, very knowledgeable, and customer oriented. Definitely recommend