Pricey for what it was.The quality was not what we were expecting. We order 13 mini chocolate chip cookies. The taste was disappointing, waxy/oily. Kinda reminded me of a Chips Ahoy, the soft ones.Nothing like homemade!

Very nice place with the best customer service. Definitely going back and the cookies were awesome

Very clean place, always smells good, and the workers are great

Terrible service, I stood in front of the worker with money in hand, and he wouldnt look up to serve me or the other custumer.

I ordered a 12 heart-shaped cookie cake 1 week before I needed it for my daughters birthday. When I arrived they didnt have my order at all, but seeing as I already paid for it when I ordered it they told me to come back in 15 minutes and they would have it ready. The cake I received was nothing like it was supposed to be and the writing was horrible. Will not be going back.

Visited NTH on Wednesday 7/15 around 1:45pm. I went to the mall to do some shopping. After shopping, I decided to hit the food court. On 7/13 there was a mandatory face mask covering put in place throughout the state of MI. As I walked throughout the mall, everyone had on masks. People serving food in the food court also had on a face cover.After eating I decided I wanted a cookie from NTH. Walked over to the counter to look at the selection and I noticed a young girl behind the counter serving people without a mask, so I left without ordering.Not sure why she thought she did not have to wear a mask. Especially being behind the counter serving food. This Place needs better customer service and its been that way for a while.

The worker there give me the wrong cookie and tried to give us 3 when I asked for 1 and charge me for 3.

I came here today and the workers, named Tania and Sarah. We’re really kind and they treated me with 100% respect. They were fast, hilarious, and super welcoming. Keep up the good work Nestlé. Great representation of Michigan as I live in Montana.

I wanted a cookie cake with a design but the worker said all they can do is write on the cookie - even though the website shows 87 cookie cake design! Worker couldnt do it or didnt want to do it. I took my business elsewhere!

Amazing customer service and i came up here on. 8/4/18. The worker was fast and she treated me with 100% respect and cookies was great i give this place an A +

Me & my sister came to get cookies last Monday night the cashier was on her phone she didn’t greet us she was very nasty to us. On her phone with her ear pods, i will never go back there again. Wish I could give them a 0 starts smh

All I had was an icee. A small was $2.50 and I feel like they are overpriced. I am from the city but now I live in Florida and Ive never heard of a small icee being that much. I also bought my cousins a smoothie. I didnt ask them how it tasted but I am sure it was good. I just feel like the prices could be better.

Pricey, cold, and disappointing.

Yummy cookies and an awesome brownie, dont get coffee not their thing

Stopped here today to grab some cookies. Individual working leaning against the counter, obviously mad at the world not a great start. As we were getting ready to order, a man walks up and asks for a glass of water. She barks order at co worker to get the guy a glass of water, which she did, free of charge. We finish our purchase, my 14 year old kid requests a small glass of water and the same employee decides we should pay .50 for it🙄🙄 A little sketchy

If I could rate this store a zero I would. Treated horribly because my child has a food allergy. The worker was rude. From the outset she behaved as if I were bothering her.She had AirPod headphones in her ears the whole time, was unprofessional and argumentative. She is a very poor example of what customer service should be and this was one of the worst experiences I have ever had (today was my first visit to this mall by the way).I simply asked her to use a separate tong to pick up chocolate chip cookies after using tongs to pick up one peanut butter and one snickerdoodle cookie I was purchasing.She refused and proceeded to over talk me to tell me about how she told me this would happen. I said no I know the boundaries my child’s allergies thank you. That is why I am asking you to use a separate tong- I understand the possibility of cross contamination in the kitchen. All I am asking is that you use a different tong.I blatantly asked her if she was telling me that her company would not permit her using a separate tong and she became more than beyond ignorant. AsI left (without my intended purchase) I told her she was unprofessional and rude as she slammed down papers after throwing cookies behind the counter.A poor example for the younger worker who was there on the shift with her.I did not catch her name but I will tell you if you go to the counter and the female in a hoodie with Airpods and heavy eyeliner steps forward to wait on you- don’t bother.

Ordered a cookie cake for daughters B-day with pink flowers and red hearts. It was ready ahead of time, looked great and was yummy as expected!

No customer service representative were rude no eye contact no welcome speech. Nothing.

The lady special made this cookie to what I wanted and in thirty minutes!! They are amazing here at Twelve Oaks

Everytime I go they cant make a frape for some reason

Great cookies

Very good cookies !!! 😉