My wife called looking to see if a new phone was in stock, was told it was and to come in. after waiting a half an hour in line, its was never in stock! but they will only tell you that after you provide your account info and a scan of your drivers license.I went in a few days later to ask if this phone was in stock. half hour in line i insisted just check stock. nope. I had to provide my account info and another scan of a drivers license. after another wait nothing in stock.I just went to best buy. they were nice to me

The store did not have the phone I paid for, and the store clerks were not able to give me an actual guarantee for a delivery date, just an approximate. If I had known they didnt have phones in the store, I wouldnt have wasted my time driving over there, I would have ordered it online. I didnt want the phone delivered to my house because people steal packages so much, and I wanted the phone the day I was in there. Sometimes you like to get what you are paying for the day you pay for it, The clerks were very nice and helpful.

Everything was absolutely wonderful. I rated everything exceptional because I was in and out no wait and my cellphone was repaired by a wonderful customer service employee at that location. Id definitely return there and refer others.

Excellent and exceptional care and service: I was desperate to upgrade my iPhone so I can do some work related assignments: I came near closing time and the young lady not only helped me get a new phone but assisted in installing the screen protector and hard case in addition to transfer of data and resets.I was able to conclude the work assignments that evening.Thanks AT&T!

Sergio shows excellent customer service & a unique employee! 150% better than the Darien store. Thank you!

Every time I go to this store for assistance on anything it’s quick and simple. I really appreciate that. Always fantastic customer service. Kind patient associates.

Sergio assisted me, very knowledgeable and professional....loved this location....definitely would go again.

Corporate AT&T store. They get it all done! Clean and helpful, always a go to when I need to go to a AT&T store.

They did not help me get my problem solved as they told me that I need to change the number if i want to join in my friends line. I am really disappointed by the service as they told me that the rules for AT&T changes by the state. Is it so?

Really nice customer service and awesome staff

The store is incredible and Jose Cubas was extremely helpful and professional. I definitely will be returning

The best AT&T store. The whole staff here is amazing. I would only go to this one. Everyone is so nice and friendly and helpful.

I left their very confused why are you offering sales that you cant honor

Every time Ive been here it was super short staffed. I ended up waiting 45 minutes or more. Also both payment machines were broken.

Oak Lawn Store had a great experience. I was looking to upgrade from Galaxy 9 to SE 20 and I wanted the mint green and I purchased the last one. I was elated. The representative was very nice and helpful. She explained the promotion to me, which I appreciated!! I think her name was Arcaelia!! Thank you!! Love my new phone.

Answered all questions I had. Great alternatives offered. Truly helped

Brendan was great -he went above and beyond BrendN is an asset to the team

I’ve been with AT&T since the days of Cingular. Awesome company, people get retail, customer service and corporate mixed up but if you know how to reach the right department you’ll always be taken care of

If I could give my experience at this store 0 stars I WOULD!Two days ago I had gone into another AT&T store in the Northside to port over three lines onto a new business account, I also signed up for business internet and home phone. No complaints there, the rep was very helpful and informative and I walked out feeling good about my purchase. However, I purchased the Samsung Z Flip which in a matter of 2 days I decided the phone wasn’t to my liking so that’s why I came here to the AT&T store on 95th and oak lawn (closer to home).They told me I had 30 days to return it. When I came in I mentioned to the sales rep that I wanted to exchange my Samsung phone for an iPhone. He stated that they only had the 12 mini in stock, I said “perfect that’s what I’m looking for.” He asked me what memory size I was looking for and I said the 128 GB in the Blue.He then went to the back and came out saying they only have the 12 mini in 64GB in the RED AND GREEN. So then I stated RED was alright with me. He proceeded to tell me that the 64GB would not be enough for me and that if I really wanted to upgrade my phone I should stick to the 128 GB. I told him “no that’s alright I hardly use any gigs on my phone (I only use 28) so the 64GB should be fine.He then goes to the back again where I guess they keep the phones.And now this time tells me that in fact they DONT have the Red in stock! That they actually only have the regular 12 in 64GB!!!Are you kidding me?! Honestly that whole experience was so ridiculous and comical!It was very evident that he did NOT WANT TO HELP ME and help me do the exchange. He gave me the run around 3 times and all those times I said I would take whatever iPhone mini they had. You could also tell he was getting frustrated at that!So to PURPOSEFULLY not do the transaction he came back and said “sorry I actually confused the phone, we only have the 12 in RED”Bull****! He just didn’t want to take the time to exchange my phone because he probably wasn’t going to get any incentive out of it.This location was closest to my home and that’s why I chose to come in. I will not be adding the rest of my business lines onto AT&T because this was not acceptable. I knew coming in that I wasn’t going to be the ideal customer but I was friendly and just wanted to do an exchange, I shouldnt be getting the run around just because some rep decided it was a waste of time.

Alex the ASM is the most professional worker and helped me out with all my phone problems. I went to buy 53 phones and he helped me out with all of them, he an og.

On 3/23 met with Jorge Botero because I couldnt get into the apps on my Samsung. He immediately said it was a virus, from the Zedge app, and I could 1) factory reset and lose all data or 2) buy a new phone and still lose all data because you cant transfer info from a phone with a virus.Thank God I didnt listen to him.After researching myself, I found articles from 3/21 that said android users are reporting frequent app crashes, particularly owners of Samsung Galaxy smartphones. The problem has been traced back to the Android System WebView and nationwide a outage on 3/22. Simply uninstalling updates from the Android System WebView app should fix the problem.I did so, all my issues were fixed.I dont expect them to be immediately knowledgeable of all issues, but millions of people were having this exact issue 2 days before I came in, and Jorges resolution would have really messed me up.

Im a dinosaur when it comes to technical things, Kerry made the experience so much less stressful. I changed my plan and she was able to retrieve more than 5,000 unread e-mails for me after my phone crapped out in the beginning of June. Two other employees (at a different location) were NOT helpful and told me to keep trying to get into Yahoo. I would recommend Kerry.

Sales Rep Shavonda was very pleasant to work with... she was very patient with me and explained everything with great detail! She’s very knowledgeable and very personable!

Customer service was outstanding

Stay away from this store! I called in advance to see about getting an account set up; they told me 1-2 hours at most. I was there for over 4 hours, and my phone wasnt set up correctly. I had to spend the entire next day on the line with AT&T because they didnt transfer over my phone number correctly. I also checked my bill, and it magically went from an agreed $80 to $164. They added extra features without my permission, and tried to not pay me for my trade in phone.

Tanavia runs her business like a pro! every time I walk into the store her staff is on top of it. I really appreciate everything they do for me and my family, they take good care of us!

Luis was amazing, helped my daughter choose case and pop socket!

Kayla was super amazing 🤩 thank you for your kind service you were wonderful

Terrible, terrible non-service! I

Luis was extremely helpful & very patient. He was great in addressing my concerns. I highly recommend him if you come into the store for a new phone or need help or have questions. Very knowledgeable!

I was referred to a Tech who called me Via Tx. He was very knowledgeable and gave me instructions on how to transfer data from my android to my newly purchased IPhone. I followed the tech’s instructions and was finished in a very short time. Thank You For Your Professional Service. The follow up tech was not needed. Thank You.

Great customer service

Jose was outstanding helping us add a line to our plan. Took the time and saw that everything was completely finished before we left the store. He showed a great attention to detail and helped get a new phone set up and even installed the screen protectors. Thanks for your help!

Great Management and support team at this store, very helpful and knowledgeable in matching the products to the customers needs. I’d recommend this AT&T store to anyone who’s looking for top notch customer service and products.

Kayla was very informative, patient, professional and helpful. Unfortunately it’s rare to get good customer service in this day and age. But, I must say that I’m truly grateful for the great service received and all with a smile. Thanks again Kayla for a wonderful experience. I am a very satisfied customer.

This at&t is good, the people that work here really do help you, but when it comes to unlocking your phone to be used to another carrier at&t really makes it difficult. They where so easy to take my money when I decided to pay off my iPhone max. They didn’t hesitate to take the money right away but man when I try to unlock my iPhone it took almost 5 days before I could use it with another carrier. I shouldn’t have to wait that long to use my paid off phone with another carrier. Other wise at&t is a really great service. No problems other than that.

Great Service. Just when my husband and I were ready to drop all our services with AT&T because of a bad experience at another location (they made something so simple, extremely complicated), Gina was great and was able to help us out. She was very helpful and professional and made our long weekend of hell with the other location come to an end. She was awesome! The kind of customer service she provided is what the company over all should strive to give.

Branden was great! He knows what he is doing!

Kayla is the very BEST! For the second time in 2 different weeks this employee went above and beyond and helped us convert an old phone and did NOT push us to buy a new phone. After further use it didn’t work out and she helped us again. She is so nice, courteous and very professional and knowledgeable about your ATT products. Kayla is a true asset to your company and us as customers l!! Thanks Again Kayla, job well done AGAIN!! John & Janet Konopko

The rep I had made a, lackluster effort. Really not paying attention much.

Bruno is fantastic! He is very knowledgeable and really helped me find the right plan! I would wait for him to help me again!!

Arc Elia was wonderful Very patient help me out a lot with my transfer

Gina is awesome. She went out of her way to make a great experience. She is super friendly & if I could give her 10 stars, I would. Thanks Gina!

The people were friendly and I was able to get my phone fast.

Jose C. was amazing! This was truly the best trip to an AT&T store that I have ever had. I highly recommend him. He was extremely knowledgeable and helpful, going above and beyond to help me get what I needed.

I had a great experience here. Gina was terrific at setting up my new phone and making sure everything was perfect with it. The wait was only about 5 minutes and it took even less time to get it done. Thank you, Gina, and thank you, AT&T!

Had an awesome experience with Keiry at the Oak Lawn location. Took her time and answered all my questions. Made sure I was happy before I left and did what she could for pricing to help even further. Would recommend her anytime.

Rosie did a great job. She was very patient and knowledgeable with two senior citizens. She sold us two new phones and set-up the phones. Again, she trained us on how to use both phones. I give her an excellent rating and will come to her again. Bob Hennigan

Everyone here is very knowledgeable and extremely helpful. This is the only location I go to for assistance. Kayla is an extraordinary girl and took care of the things I needed her to do to my new phone, Thank You.

Keiry was an absolute blessing yesterday! After losing a phone the day prior she was extremely helpful. We took a ton of her time and she was so patient with us. She went through everything with us and before making a decision she went over multiple products to make sure it was a good fit for us. She took the time to review our account and add necessary things to help us in the future. Her personality was perfect too as she spent time with us she was just easy to discuss everything with her and nothing was awkward! she explained everything so well. We have been long time customers and she is the exact reason we are with this company!Please give her this positive feedback seeing and people always share the negative and don’t necessarily go out of their way for a positive!Great job, Keiry!

They cancelled my internet without my knowledge. They scheduled an appointment for tech support but no one showed up and they rescheduled it without telling me. Do not trust this ATT store. So shady. They were rude to me and didn’t assist me with any of my tech issues.

WHAT AN EXPERIENCE! If you come here make sure to ask for REGINA! She has an amazing personality, is knowledgeable and makes you feel right at home. Everytime we need anything with At&t we come straight to Regina.

Jose went above and beyond to help me out. Very kind and hardworking individual. Will definitely come back to him for whatever I need and will recommend him to friends and family...he was awesome

Ayman assisted me today rectifying a situation I was unaware of saving me time and money. He went the extra distance observing my account noticing overpayment for insurances. He is the best AT&T retail sales consultant Ive had the pleasure of meeting. I have had both wonderful and horrible experiences in the past. Ayman today has reinstalled both me and my wifes trust in AT&T. Please commend him he is one of your most valuable employees. Truly,Eric Landon

My Representative (Kayla) was extremely accommodating... I love the choice I made in switching over from sprint.... keep up the great work

Good staff, but way overpriced. Go someplace else. And their satelite tv is also way overpriced. Not to mention it theres clouds, you better find something else to do then watch your favorite show.

The customer service at the store was outstanding.

Jose was great! Very kind and patient we navigated various ways to save on my bill. Definitely rwvommene!

I came in to make a payment and the staff was very helpful even though I wasn’t buying anything. Very friendly and helpful people I would definitely recommend this location.

The staff was very helpful. Managers were also quick to assist and help give me information on my bill.

Love this store. Always professional and always getting me what I need instead of pushing something down my throat

Gina has excellent service! The absolute best! Many thanks from the bottom of my heart! Thank you

Kayla and her manager were very helpful going over all of our options!! Great customer service! Recommended!!

Excellent service by luis. He explained everything and answer all my questions. I will tell all my friends to visit him

Manager Nick L. was completely unsympathetic to customer needs and even went as far as calling a neighboring ATT branch a reseller to avoid addressing a problem. Could not even be bothered to look up details on the account. This man deserves to be nowhere near the customer service industry let alone a manager of anything. Will be gladly switching phone carriers.

I visited this location and was assisted by Ayesha. She advised me on what to do pertaining to a situation that occurred with an in-home expert that assisted me. She’s very knowledgeable and has a skill set that AT&T should utilize beyond her current position.

Gina was wonderful. Professional and courteous. Well done!!! I will do my business here from now on!

Just got the new iPhone was taken care of from Gina. Super awesome real personable and was willing to help anyway would definitely recommend her to anyone

Friendly, speedy service. Jose was efficient and helpful with both purchase and phone transfers. Thank you!

Gina was so accommodating. Thank you very much .. we will definitely come back.

As soon as we walked in Arcelia greeted us with a smile me and my wife are very happy we definitely go back with her thank you.

My husband and I went to get a new phone today and Kristen helped us. She was lovely, friendly and just a great help. I highly recommend her services if you’re looking to upgrade or need assistance.

We had very friendly sales people but the change of address wasnt fully done. So we had to fix it. It was late evening so we had to wait to get what we came for. They are always busy here and very friendly.

I had my phone stolen couldn’t get it to activate I went to the store it took a over a hour to get my problem resolved my issue wasn’t with the store because Keiry Carlin is the best thru all my frustration and keiry being transferred to several agents we finally got the correct one who knew what to do she was patient when I say she is the bomb.com I mean it

Arcelia was very helpful she answered all my questions I definitely recommend her very friendly always smiling

The sales rep did a excellent job. I had a minor maintenance issue that he handled with speed and care. He made the trip to the store painless. Kudos to him and to the entire team.

The absolute best support experience I have ever had. Luis was patient, professional and resolved my issue my perfection!!!!

Arcelia was wonderful. Very Helpful and hooked me up with some extras!! Ask for her at the oak lawn store

Gina was amazing! Was very easy to work with and was very professional. Management potential.

Gina was awesome she made my experiences at at&t the best! I will definitely be back! The only store I will come too!!!

Very happy with service. Arcelia was great with all my questions and very patient.

This store is much more helpful than the one in Bridgeview. I came to this CORPORATE store because the one in Bridgeview refused to add my discount. The Hispanic man that helped me was great and helpful. He was able to get me a free phone for adding a line that basically came to $20 a month, Will certainly keep coming back.

Gina is fabulous to work with and saved me money and made me smile!! Five stars for her! Thanks for your thorough care!

Nick assistant manager is super helpful and friendly! Great and quick customer service.!

Rosie was extremely patient and explained everything and made sure I was comfortable using my iPhone.Thanks

Waited almost 2 hours, store was under staffed. Just wanted to trade my daughters phone in for an iPhone 11 including a rebate, however, I was told due to a tiny crack they could not accommodate. Called At & t prior to going into the retail store and they quoted me an amount but the store gave me another amount. Sad you cannot give your customers the best deal possible. I left and went to Sprint and they saved ne $35 per month for the same phone and service. Amazing staff at Sprint...really wanted to help me. I have all my services bundled with At & t but not for long. Sprint will buy out my contract for my phone so I too will switch to their service. As far as my At & t internet and tv...my contracts up in April and I will be cancelling all of it. Oh and while we were there 2 potential customers left and complained due to poor customer service and long wait time.

Great customer service, Luis was very helpful when activating my iPad, knowledgeable and very courteous. This is the only AT&T location that I like to visit for all my wireless needs.

Arceila was very helpful and made my shopping experience was easy. I would definitely recommend this sales person and store.

If I could give her 10 stars I would. Came into this att store location and Arcelia assisted me very quickly. She was very friendly and helpful. I got everything that I needed and every question answered. I will definitely recommend her for any assistance. Thank you Arcelia!

Rosie was excellent, knowledgeable and extremely helpful. I upgraded my mom’s phone and Rosie assisted us with setup and answered all our questions and concerns.

Jose is the employee this store has if i need help next time definitely I will ask for jose he is the best

She was very helpful she answered all questions very very well takin are I definitely revoked Arcelia

VERY crowded on the weekend, but the friendly staff was accomodating and sold me on a brand new phone by being so nice and helpful.

I cant say enough about the at&t store in oak lawn. Specifically Gina. I visited the store to buy a new phone, and she caught a billing major billing error. Essentially saving me hundreds of dollars. She spent over an hour fixing the problem, which was beyond her responsibility. I will always be an at&t customer due to her service. She really cares about her customers. Thanks Gina. Your are the best.

Gina was very informative, knowledgeable, friendly, real asset to the AT&T Family.Legendary Customer Service provided byGina.

Kayla was amazing and very friendly. All of the Oak lawn staff is very kind and knowledgeable

Very help full very personal with us like family good job Arcelia

AMAZING! I was so frustrated with the non corporate at&t store that I decided to go to the corporate store at 5251 w 95th apon entering the store I was greeted and made to feel very welcom..Kayla was the the sales rep that helped me and she made my time there worthwhile! Thank at&t in oaklawn il...Amazing customer service experience!

Arcelia was so patient and explained everything. It was a ling necessary process and she made it better. Thanks Arcelia!!

Our host, Arcelia answered all questions and helped to the fullest. Really good service.