Getting the pond/fall built was the best decision. They did an awesome job. Listened to what I wanted and that is what they did. Beautiful job. Highly recommend them for your pond needs.
What a beautiful place and super friendly. We just purchased a house with a pond included and I needed a lot of education on how to maintain a pod. Colleen was very helpful and gave some tips on taking care of it when the water is low. We will be happy to continue doing a lot more business with them
I had A Touch of Paradise install the water feature behind my home in 2014. Access to the construction area was limited and they had to manually get materials needed back there. They did their work promptly and professionally and to this day it looks as if it was just recently installed! One of their staff members, Bubba, has been back on routine maintenance visits and I enjoy having him at my home. In addition I feel Sharon does an excellent job with the office. These are the people to get for a professional job!
Got some plants for my pond and a couple of fish. Top notch customer service!
I always enjoy Touch of Paradise because I always have a wonderful time checking out all the koa and other items they have for sale. I have purchased a variety of beautiful butterfly Koa and Sharon has always been very helpful and kind. If you havent had a chance to go do yourself a favor and go experience what all they have to offer. By the way they will also build you a custom pond with waterfalls. Great place!!
Sharon was awesome. So friendly and helpful. We are new to the area and will be back for all of our pond needs. Thanks Sharon.
I had Touch of Paradise create my Koi pond last year. I have never received such amazing service from any company the way I do with Touch of Paradise. They are so professional. Always willing to help me with my endless questions. Sharon is so sweet. Returns calls almost immediately. She knows her products, ponds and Koi. I really appreciate John and Bubba who are the ones who typically come to do my maintenance. Such wonderful men. The whole crew is amazing. If you are researching companies to build your pond. Dont look any further. Touch of Paradise is the company you will want to have.
My wife and I purchased a home that already had a Koi pond. The previous owners had Touch of Paradise Designs build the pond a few years earlier. I continued using them to keep my pond clean and maintained. They have not disappointed. The men that come to my home and keep it maintained monthly do a great job, are very friendly and knowledgeable, and really seem take pride in their job. I had to have part of my waterfall rebuilt after Hurricane Irma decided to lay a few oaks over it. They did a great job rebuilding it and it was done for a very fair price. The ladies in the office are friendly and helpful when I call in. I highly recommend this company if you are considering building a water feature or it you are in need of general pond maintenance. -Lee Brown, sorry to post as a business but I only have a business google account!
Love this place, will be my go to for all things pond related. They have everything from lights to liners and Sharon was the most helpful and answered all my questions.
When I moved in years ago, there was a ‘frog habitat’ that was once a koi pond in my backyard. John and JT transformed it into an awesome Vanishing Waterfall. Over time, the surrounding bamboo conquered the liner. The team came out recently, and in 2 1/2 days, completely transformed the area with efficiency, honesty, integrity, and kindness. Highly recommend this company for new builds, updates, and monthly maintenance. I can’t forget Sharon in the office who is a joy to have answer the phone! Great group of people!
Very helpful in what we need for our project. Well be sure to continue to come back
Touch of Paradise has provided service for my koi pond & waterfall for several years. They are always pleasant & knowledgeable, & do their best to make sure that Im completely satisfied . They are also great about explaining the pros & cons of different options... that willingness to share their knowledge & experience has helped me avoid more than a few problems!Bubba just finished an annual clean out... he checked with me several times during the process to make sure that I was happy with the direction pond lights were pointing, how the plants were trimmed, the placement of rocks, etc. He did a great job & the pond looks like new!Sharon is the person I usually talk with over the phone & she is always very helpful. If I have a problem she will ask questions to make sure she understands the situation & does her best to send someone out to help me as soon as possible. Ive learned a lot of valuable information about koi pond care & maintenance from Sharon.
Beautiful store. Owner was amazing and very helpful
Bubba and Nathan came to do a yearly maintenance on our Koi pond. Both were very professional and informative, made sure everything was cleaned up and working properly before leaving. The previous owner of the home used Touch of Paradise and recommended that we keep using them-he was not wrong.
I really cannot recommend them. We purchased a home with a koi pond. It was not in good shape, and we needed someone to go over it and bring it back to glory. Their reviews seemed good.They charged us several thousand dollars. They moved the fish to a tank to drain the pond and change the water. They did replace both pumps and one filter. They also removed the aerator, which they did not replace. The second pump went to some old barrel filters, which they did not replace. Although they drained the pond, they did not seal up cracks, so the pond continued to leak, and they did not remove all of the old pipes and wires at the bottom of the pond that were no longer in use and looked bad.Almost every day after that, we had to have them come back to fix something. The auto filler fell off and was floating in the pond. The pipe they connected to the one filter they replaced exploded and sprayed water all over the yard.More importantly, fish started dying. These fish had been in the pond for 15-20 years according to the previous homeowner. Their expert came to the house multiple times. He told us we were feeding too much, so we didnt feed for the next three days, as he instructed us. When two more fish died, he told us that we had starved them to death. The fish were swimming with their nose down and their tails up out of the water. He said, why do you think they are doing that? He was supposed to be the expert.In the meanwhile, the pond water turned black, probably because they never installed a new aerator. Lack of oxygen may be why so many fish died. But he told us that the pond was getting dark because of algae, and that algae puts oxygen in the water, so he didnt think that was the problem.All I know is, we hired them to make our pond perfect, and paid them nearly $10K. We subscribed to the monthly maintenance, but within just a couple of weeks, the pond was so black we couldnt see the fish, and 2/3 of the fish were dead. The fish quickly became diseased and died. All we were to do is feed the fish on the schedule they provided with the food they provided. With them in charge of everything, our pond became black, and our fish dead.So very disappointing.
We had Touch of Paradise install our Koi Pond back in 2007 and they have been servicing it and doing the monthly maintenance ever since. Bubba was out last week to do the annual clean out, and once again, did a fantastic job. The pond looks like new. In addition, they cut back the plants to make it look even nicer. Highly recommend their services.
Whether you are new to ponds or an experienced pond owner, you will only benefit by using the skills and capabilities from Touch of Paradise. From start to final completion, I am 100% happy with the result and will always recommend them for ponds and landscaping. Great jobs folks!
Ive dealt with these people several times, and in every instance theyve been friendly, eager to satisfy, knowledgeable, and willing to do the right thing for me. They inform me of options and make suggestions; they then take care of the situation to my satisfaction. Highly recommend.
These folks are amazing. Theyve built and now maintain our Koi pond. Bubba and Nathan quickly and expertly did our annual maintenance today. The pond is now even better than new! Thanks
Today we had our Koi pond cleaned by Bane of Touch of Paradise Designs, Inc. He did an excellent job. Because we had procrastinated about setting up the cleaning, this service was overdue and the pond looked it. Now the water is sparkling clean and the pond looks as if it were a new installation. Bane was also very congenial and informative about the care of our Koi and upkeep of the pond.
I was looking for bog plants limited selection
We have enjoyed working with Touch of Paradise Designs, Inc. for the past year and a half. When one walks into their office/showroom it is obvious that this is a Christian business. The employees have always been polite and answered our questions, even if they had to look up the answer. We had JT, Clark, and Bane construct a pond as part of our lanai almost a year ago, and last week, we had Bubba and Tyler come out and clean the pond, because of algae growth. They arrived on time and immediately set up their equipment, did not take a break, and completed the job before noon. They were very respectful, courteous, and were a pleasure to be around. We have been very satisfied with Touch of Paradise Designs, Inc., and will no doubt continue to do business with them in the future; and we highly recommend them to anyone thinking about putting in a pond on their property.~Dick Hill
The most helpful people they know exactly what they are doing .Colleen is very helpful and has a great vision for ponds .the whole crew are very hard working Im very happy with what they created in my yard . people keep stopping by asking to see the pond and falls and at night its a wonderland I love what my yard has become! Thank You All! Richard Hammond
So help, awesome place that has everything you need!
Very nice knowledgeable people, unique and beautiful items for gardens, patios, lanais. They have everything you need for a Koi pond, or for water features, including water plants. A favorite store for me. Beautiful designs for ponds and expert maintenance personnel.
Great job cleaned pond and added plants thanks Bubba
Dont have alot in store, only online. The pond fountains are immaculate.
Our tech, Bubba, performed his tasks quickly and efficiently. Moreover, he was extremely polite to me and my wife. Hopefully, at our next water feature service, Bubba will be my assigned tech. Strongly recommend Touch of Paradise for all pond/water feature projects.
Claims to be a man of God, yet has no forgiveness in his heart. He also treats his customers and employees horribly. It was better when his dad ran the place. He will never keep employees with the disrespect he gives out. To be honest a 1 star is to high.
Great store, friendly people, and very knowledgeable! Nice to have someone care about the customers
Great people to work with they do an excellent job and are very professional. Thank you Bubba and George you did a great job cleaning my pond.
I really appreciate the attention to detail, the friendly staff, the response to questions and reaction to service requests.
They came to fix and clean our koi pondThey did a terrible job and killed 30 thousand dollars worth of huge koi.My partner is so upset he wont even eat.Lazy workers.
Knowledgeable and friendly staff. Always happy to help.
Great people to work with they give you what you want very happy with the jjob
I felt I was discriminated,older (55)white,english speakiing people need not apply for employment
Wonderful place. Always so helpful with our Koi pond👍
Amazing people, great place---- check out the ponds and waterfall.
A beautiful shop with very helpful staff
Excellent service. Very professional work!
Amazing store with great staff,
5 stars
Experienced and knowledgeable.