I recently had tremendous service from the pros at Napa Auto on Oceanside Blvd - Lauren, Corey, and another gent whose name I didnt get assisted me w/ exchanging two marine batteries under warranty (two separate events). Both times the batteries were brought in from another area store fairly quickly and ready when I arrived. The replacements work fine and I appreciate the seamless attention the staff provided. Ive not been particular when hitting area auto parts stores over the years, but I intend to frequent this shop more often after this experience. thanks all-- Pat

Always a perfect visit. Everything you want and then you find something to good to pass up. Very friendly, knowledgeable, and willing to go the extra mile. Wouldnt go anywhere else.

Cory helped me out today, going ABOVE AND BEYOND to make sure I was able to drive away feeling confident that I wont break down again. I will definitely be going back here with any auto part needs.

Even though they arent able to restock bolts because of covid, I was able to find what I needed and saved myself time and money avoiding thr mercedes dealership

Great napa store, largest one in the area. They have lots of stuff in stock that most others dont carry. Friendly knowledgeable staff. Its the only parts store Ill use when Im in the area so yes I absolutely recommend these folks.

The best place to buy anything for longer timeQuality and high performance.

This particular Napa went from being the best place to being the worst. They have literally not honored their battery warranties, wont accept batteries for core charges even though they say they will, and just straight up are unethical, and unhelpful now. Its sad.

Always a great experience coming here its like my candy store

Has anyone else realized that this Napa has turned into a complete joke? They used to be the best, but now they refuse to warranty batteries, and they just have literally zero idea what theyre talking about. Im done

Went to pick up a part that napaonline showed in stock at this store. When I arrived, the salesman said they had 2 in stock. He went back to get the part and came back and said they didnt have any in the back when he looked. Wasted my time driving all the way out here today. Frustrating!

Everybody was so helpful and I found what I came for.

Quickly and cheaply accomplished a transaction here. No complaints.

Customer service was great.

Great place great prices..

Went in there for some brake pads, the older gentlemen with round round glasses was very helpful and extremely well customer service.However, there was a cashier in a red MAGA hat who refused to wear his mask! He was smirking too, almost proud that he wasnt wearing a mask to his workplace.

Never been a fan of these guys or oReilly... carbon paper receipts still? What year are we in?

Had two small cracks in the windshield, they call them star fractures. I knew NAPA Auto Parts would have the one brand of windshield repair kit I liked. The Permatex brand, it might cost a few cents more, but it works and lasts. Bought 2 kits and fixed my damaged windshield. That saved me a $500 deductible charge, to replace a windshield. The parts counter employee was very nice. She rang me up and was a pleasure to talk with. That personal touch is what will keep me returning to that store as a faithful customer. Very pleased with the service I received and for the quality of the product, I purchased from the NAPA Auto Parts store.EDIT TO RREVIEW MARCH 10, 2021It use to be a nice store to shop at. They had some sale items on the counter along with the close out prices. I saw 6 quart bottles of Nissan CVT oil that I was in need of. It was at a good price so I gathered all the bottles and went up to pay. The price rang up wrong, It told the employee the price I saw and the price that rang up was not right. Rather than change the price, they decide to go investigate the price. I showed the employee the price I was seeing and they tell me I am wrong and that is not the price. The oil is sitting in front of the had made price tag and it had the same numbers a thes oil I wanted, so why wasnt it that price?What a bunch of rude employees and no sense of retail diplomacy. I was getting into an argument with a group of half wits, rather that lower myself to that, I turned away and left. That will be my last time in any of the NAPA auto parts stores. Such rude employees and terrible high prices to boot. With customer service like that I bet they close their doors soon. They lost a good customer ill go to Pep Boys where at least they respect their customers.

Biggest Napa I ever seen!

Very helpful, great service.

Sadly a really good customer service turned horribleLarry did a great job finding something for me and had it shuttled over same day.He did not know the policy that I was supposed to pay for it first.After several calls the item was not in when it was supposed to arriveCody answered each time and could not locate it. He explained that it was supposed to be paid for and it would not be arriving.I was not pleaded since I wanted 3 hours to pick it up and could have gotten it by that time somewhere else. I asked for a manger so I could get it shuttled over asap.The biggest jerk ever Manager Wes located the item and blamed me for being upset and wanted me to explain why I was being rude. I explained that Cody told me it was not possible to get my item without paying and I needed it that night. Wes was so condescending and self righteous. He has no understanding that a customer who is told an item is arriving and then is told it is not going to be delivered might be a little stressed and upset.Wes needs training as a manager. Customers will be upset and a good manager defuses rather than argue with a customer about the internal policies. How was I supposed to know I was supposed to pay first? If I was told I would have gladly done so.All Wes had to do is state that Cody was correct that the policy was to pay first but it was still shuttled over. He could have been better and understood the error was on their side.I was able to scramble and find my item at another store.Never giving my money or business to this store.To Larrys defence he asked the procedure to another co-worker when he was getting my item set up for transfer. I could hear him asking. Possibly Wes.Thank you Larry for efforts.

Have received the wrong parts from them several times. Plus their promised delivery times for part drop off are usually later than promised.

Im never disappointed good prices and service they will go out of their way to help you

Bought online and picked up in store.

Bought a part that didnt fit..return was easy and painless

Had our part and lots of knowledge

They usually have what others dont and even if they dont have it they will try and find it for me thats why I like Napa

I only come to NAPA so I dont have to do the job twice. Quality parts and the selection is HUGE! I highly recommend coming by to see for yourself, and leave a comment too if you agree.

Got what I needed. Clerk did what she could to help find needed parts.

The customer service here was exceptional. I dont live near a Napa Auto Parts, but I always think of it as a *real* parts shop. Anyway, I just needed a battery and Declan was very helpful and provided solid advice of things to consider when replacing it. I purposely went there to get an Optima Red Top for my Outback that loves to consume batteries like french fries. Once again, great service by mechanically-experienced staff.Big, clean store with lots of car parts.

Good Knowledgeable crew! Always have the parts I need.

Easy to find parts at a decent price. Very helpful staff. Will definitely use this location for future purchases.

Larry was very helpful

Save yourself the frustration and buy from Amazon!

Make sure you know what youre looking for down to the part number. The parts are quality!

Good

Staff is not concerned about customer needs, almost like you being there is an inconvenience. Waited more then 15 minutes, while on my way to walking my daughter to school, to get new brake pads while a employee would rather get caught up with an old friend. Walked out not getting what I needed, if I could, this place deserves 0 stars.

Awesome service, I was able to get my parts fast and easy.

I was looking for a headlight. After standing and looking for over 5 minutes I had 2 employees walk right past me and not say a word or ask if I needed help. I then approached the front desk where 3 employees were helping one customer and 3 others were doing who knows what on their computers. Once they were done with customer they all admired some amazing picture on another employees Instagram account on their phone.Im going to order off of Amazon, and wont be back at this store.

The folks in here are fantastic. They called anoter store to transfer a $4 part for me.Thanks Guys!Always my first stop for anything I need.

Great the young napa employee, was very friendly and knowledgeable 😊👍

The guys were so helpful and knowledgeable. Special thank you to Joey for his extra effort!

Staff is untrained on their own delivery system in which the sales clerk promised the part to be in the following day if the product was purchased prior to 5pm. Instead of recieving the part the next day, I was informed it will not be in until for another two days. Unreliable....

Excellent customer sevice ethics. The response is Satisfactory when associates at this particular NAPA are asked questions.

Best price best quality parts good service always nice people

Knowledgeable staff; they had exactly what we needed

Well worth a few extra dollars due to their superior products, impressive stock, and most of all they are not under-staffed like all the other chains!

Never had problems until today. I walked in to receive some pricing on a battery. Lady was blunt and to the point, made no apologies for being so absolute. It was bordeline rude and disrespectful. I walked out and walked back in to purchase some additional products. I noticed she was helping another gentlemen, the service he received was 100% better than what I received. Dont know what the issue was. Just disapointed.

I asked store manager don if he had any steel wheel he said prolly but look around the store for it..nice lady behind the counter looked thru the entire store and in the back for well over ten mins and guess what found it Thank you so much amber amazing service. Terrible service dont ever come to this location.

They have everything you need to DIY at reasonable prices. Other parts stores are closer, but I find myself back here to find what Im looking for. 👍👍

I liked the respect and attention that Bob put in, when he was taking care of us.

So far so good....havent had any issues with napa. Always good parts and service.

I give 3 stars because there is never a line and they have a huge inventory. Usually I exhaust all my other options before purchasing a part here. Everything they sell here is double the price. The staff is not bad but not as helpful as autozone. If autozone doesnt have the part and you cant wait for it to come in online, go here.

Its service is so good i love thas the only place i go to get stuff for my car

Maybe I picked the wrong day to make it my first visit. Walked into a lady screaming at other employees. Most of them with shock and disbelief on their faces. I am glad she disapeared and some one else helped me. I wont return soon

Great staff, wonderful service but horrible prices! Again horrible prices check with autozone or pep boys they will have better prices.

Helpful staff higher prices but better quality

Only place in town that either has or can get parts needed on our 1978 RV with a Dodge M400 chassis. Love NAPA

Best place to get any auto parts.

They are over priced and serve is subpar at best.

They had the socket I needed in stock

Very good service especially Mary in commercial account.

Takes a lot of time

Terrible customer service. Never fails with this place

Great counter personal

Centrally located, plenty of parking, large auto parts n accessories, need a little improvement in customer service, long wait when ordering parts.

Much better tha orighlys

Service.was fast had my parts I needed

These guys work their butts off to find you the stuff you need.

Fast service reasonable prices

They have what you need but majority extremely higher in price than the competition. Napa is always my last resort.

Got all the parts ordered with no hassle.

If you go early morning its not so crazy

I called and also went into this location the female named Mary that works there is very rude and does not know her parts very well. She didnt even tell me the brand of the part I was looking for, for my vehicle.

I love the convenience of its location

Great place, weird location sort of . Off the beaten path

Trevor helped me he was Great!

Always can get the part you need in a pinch but sometimes you have to wait while its ordered

They always have what I need.

Great customer service and everything was easy to find

Large selection and helpful staff!

People were friendly,but parts are little high side. But you get what you pay for.

Had what I needed for my 2007 camry and very friendly

Good location with lots of selections..

C/S always top notch

Went in to get a 1/2 inch hex head allen socket. The person behind showed no interest in helping me fined one. Left and went some where else to get one.

Very friendly and very helpful!

These guys are great

Pretty good inventory of parts.

It is way to expensive for low quality work done to my car.

I have always favored this company over others

Helped me get the right parts for my daughters car

Frendly service.

Best parts and the best people

Good prices

Just ran in for windshield washer fluid.

Staff was friendly and helpful

Nice people

Always have parts in stock

Nice people working there

Pretty good customer service