Be warned! This Best Buy is an OUTLET, not a regular store. They only carry cosmetically damaged appliances at lower prices. The employees here are awesome and would love to help you find what you need!

Mostly appliances... A few TVs. Definitely worth checking out before you pay full price. They had some really expensive refrigerators, even one of those ones with the wifi touchscreen in the door.

Paid for an out of box but totally perfect dryer online discounted. Upon arrival I noticed that it had a dent and some scratches. I told the manager and he agreed and discounted it further. I saved almost $400.00! Very well treated and helped. The dryer works flawlessly.

Less than 40 laptops in the entire place. Prices are more than Amazon for open boxes of same product.Mostly appliances - washer dryer deals seem maybe better than department stores at first glance.

We met an awesome young man today. He helped us with a major purchase and he had the best attitude! We spoke a bit and quickly realized this is a focused happy person. Johnny...thank you for being you and showing so much kindness. You are a gem.

I was greeted at the door and the staff was very nice. I had a few questions to ask and the staff member was very helpful and informative. The prices are really good, especially for their TVs. I did not make a purchase this visit but I will be in the near future

This has been one giant nightmare. We picked out a washer that is broken and insanely heavy because it cant drain. They claim to test them before putting them on the floor but this one was either not tested or returned and placed back on the floor.Do yourself a favor and spend an extra $300 and buy a real new one OR dont do business here.Youd think there is some clout because its Best Buy but its just the red-headed step child of the company and no one cares about you or your problems.

The majority are big appliances.

Amazing deals. Saved almost 600 on full retail and cashier took another 50 off at register.

This place is a great place to save on home appliances. If you visit once, you will find deals. If you go daily, youll find some surprisingly low prices on the exact item you need.

Went there looking for a refrigerator. Lots of inventory. Price between satisfactory model and brand new one was only $250 dollar difference. Also new fridge delivery is free, outlet $70. Warranty new was less than outlet by $200. New fridge delivery in less than 3 days, outlet was a week or more. All in all new refrigerator is same price compared to outlet models after all prices included. Why choose a floor model at that point. Also staff is not very knowledgeable about the products there. I asked what year of refrigerator it was at outlet and was not able to tell me because label didnt say it.

Really great prices on open door items. Theres appliances and other clearance items. Cheapest place Ive seen good fridges. Just have to handle a few bumps or scratches and its a steal. Definitely going back to upgrade fridge soon.

Great prices on scratch and dent save 50%!

I was looking for computer. Very limited selection. Mostly bigger appliances. Reasonable prices I think. Smelled like mildew. Not acknowledged by staff.

Great prices. Service was excellent too. Just check for damage before you buy.

Its a great place to buy good quality appliances. But you have to look really carefully and be lucky to find a complete set. If youre in the need of just 1 piece then this is place.

We know where we will go anytime we need any appliance!!!!

Staff was very helpful with my purchase and loading. Cant beat the prices! Im coming back when I need a new appliance for sure!

Terrible customer service from Johnny. Rude and incredibly impatient. Mentioned that they do not get paid commission. It was evident. Note, all appliances are appliances that have been returned. Purchased a range and the stovetop didnt work. Thankful for their 15 day return policy.

Got a fridge with a few dents. Took it home myself. Works beautiful. And it was actually half off retail because it was open box. Genius idea for ahyome looking for a discount. They deliver but for a small fee. All associates were great and the price are amazing. They had tvs. Appliances. And a few things here or there.

Nice selection of washers, dryers, dishwashers, ovens, refrigerators, some ice makers and TVs Joseph was a great help!

Found a great deal here for an LG fridge with the knock knock view window for about $1000.

Honestly, not sure I can buy a new appliance anywhere else. The deals are incredible. It is going to be hit-or-miss for some people depending whats in stock, but they get new items all the time. Some items are in near perfect condition, some are in bad condition.

Went here to see what they had to offer. Staff was friendly and left me to explore without hovering over me. Most of what I saw were major appliances of the scratch and dent variety. If you want a new fridge and dont mind a scratch on one side or similar imperfection, you might be able to get a deal here. They did not have small electronics. They had accessories like range power cords.

I have never seen a Best Buy outlet before. It basically just has lots of out of the box washers, dryers, fridges and ovens. They do have a few TVs.

If youre looking for appliances its the place to go. Refrigerator, TVs, washer, dryer, dishwasher, microwave, stove, oven theyve got it.

We love best buy. The Verizon guys there all know us by name as well as the electronics and appliances. We buy everything from them, especially when they are having sales or open box items. Our TV was the best deal ever and we will always come back

Johnny was very helpful, knowledgeable and patient. We got a ⁰polo on a Samsung washer and dryer. Called Samsung and they will honorA 1 year warranty 🙌.

It’s more of an Appliance Direct or a ‘scratch and dent’ store. Not many electronics. So many refrigerators and washer/dryers. You really need to know what you’re looking for when you go there. Employees aren’t very engaging either.

Had a Samsung Chef Collection dishwasher that I loved...Best dishwasher I have ever owned until I had an issue....because Samsung and LG as my repairman told me discontinue parts after 4 to 5 years I could not get it repaired...so went to best buy in Ocoee because they are an outlet store and had alot of scratch and dent...bought this Kitchen Aid....was in excellent shape no cosmetic damage...one of the legs were bent a bit...just straightened it before I installed ..saved 350 over msrp...and still has full warrenty....will definitely shop there again.

DO NOT PURCHASE FROM THIS STORE!!!!! The employees are not forthcoming about policies and the manager of the store DOES NOT have customer service in mind. He simply cares about making his sales quota. We purchased a TV with the understanding that we had 14 days to return if we changed our minds. THAT WAS A LIE!!!!! You can only make returns if the item is defective. Otherwise they will not take it. None of this information was provided at the store prior to the purchase. They do not operate under the same Best Buy corporate policies. We tried to explain our situation, that we purchased the TV in good faith but that it didn’t work/fit in our space. However, the manager John was extremely rude and would not work with us even though he has the power to do so. THEY ARE NOT HONEST AT THIS STORE AND WILL NOT HELP YOU IF THERE IS A PROBLEM! If you purchase from here and have a problem, good luck. THEY DO NOT CARE ABOUT THEIR CUSTOMERS!

Its a no frills returns center for CST returns. Pricing is ok but relative to the condition and self service buying experience

Not what we expected. This location only has kitchen appliances that were on the showroom floor or have damages.

This is an oulet. All appliances there are cheaper than in a regular Best Buy. Really good opportunities there.

Lots of appliances. Good deals on refrigerators.

This place is a hidden gem and worth checking out. We got an amazing deal. The savings really helped during this economic downturn.Our fridge was in the scratch and dent, but we couldn’t find a single thing on it!Our customer service rep was very personable. He made it easy to find the right thing for our needs.

Great customer service and great deals!

Best buy employees are usually very helpful but this location is full of incompetent workers. An approach to manager or the supervisor was not helpful either.

Got an amazing deal on a convection microwave. It was in perfect condition, just lacked a box.

Would give it a zero if I could. WORST CUSTOMER SERVICE EVER. Wont come near that store ever again. There are only 7 of these Best Buy Outlets left in the country. This one will fold soon... and then there will only be 6. They do not adhere to Best Buy return and exchange policies, but only tell you that AFTER your purchase. HORRIBLE. Dont bother calling Corporate because most Customer Service Representatives dont even know about these outlet stores, and they cant force management to do anything. They operate on their own island and do whatever they want.

We drove from Tampa to this outlet thinking we would bypass the traditional Best Buy store prices. To our dismay...well, lets just say this is a household appliance center with refrigerators, stoves, washer and dryer sets, but not one full computer system set up. They had a few televisions and a couple of overpriced monitors but not a Dell, Mac Note, or a generic household brand. A complete waste of time and gas. Online is so deceptive. Do not believe the hype. Now if you are a landlord with properties to complete with household appliances this is DEFINITELY your spot! #FOSHO! The website is all sooooooo very deceptive. #donotbelievethehype😒

If youre looking for appliances YESSSS Anything else, not really. 5 TVs maybe.

Very helpful and the prices are much lower than anywhere else and we saved an additional is $100 for taking our appliances with us. Thumbs up!

Good deals on appliances! Staff is helpful but not overbearing.

Never received the refrigerator I purchased through delivery 1200$ and had to much trouble trying to get a refund back .

It wasnt what I expected. If I needed a major appliance, maybe, but I associate Best Buy with electronics. All they had were flat screen televisions. Nothing else. I also was not aware they were open only three days a week. Had I come the day before it would have been worse than it was. On a positive note, I was greeted by a friendly employee and asked if I needed any assistance. Not to embarrass myself for not knowing the true nature of the outlet, I pretended to walk around a bit hoping perhaps what Id come for was somewhere out of view, but no. No computers here. Oh well, back home to my local Best Buy. Just goes to show not everything is as it appears to be and assumptions are exactly what they are.

Excellent customer service they get you in and out, I saved 50% on a new washer.

Its a a open box scratch and tent place with great prices. Ask for a better price then on the sticker. Got $300 off more of the open box price.

Just shopping for Smash Bros. Ultimate. The customer service and assistance was great. The salesperson found what we were looking for, and made some great recommendations. 👍

Just picking up for a friend but they have a lift to load heavy stuff

Purchased a couple of appliances and I was charged a delivery fee to later be informed over a certain dollar amount delivery is free. Trying to get help getting a refund is another joke! Buyer beware!

Staff there are outstanding and very helpful. They go out their way to see youre satisfied. Special thanks to Chase and John.

If you need an appliance go here first. Excellent prices if you dont mind a scratch or a dent

Amazing selection of appliances at outlet prices. They didnt have what I was looking for this time but told me they get new inventory every week, so I will be back to look again.

Hundreds of scratch and dent appliances. Heavy on refrigerators and washers and dryers. Not much stock of stoves and ranges when I was there.

I went there to look for a computer but I only saw kitchen appliances.They need to be more specific so people don’t waste their time.

Great customer service an prices

Very nice appliances an prices first come first served. Cant find all the same name brand appliances if needed. You must wait to see what comes in each day. And open only on weekends.

There are 2 people I would like to Recognize they went above and beyond to help me purchase my items Their names are Brian Beren and Alvaro Suenfuegos. You have to understand that I had not updated my appliances or my TV in 15 years so I was totally new to know what was out there their help was outstanding I totally recommend you search these 2 out if you are going to get anything for your home at Best Buy

1 minute to closing and no hassle about getting in the store, was told I could go and look around, ended up buying what I was looking for, great price for the range I wanted and service getting into my vehicle was great also. Everyone very excited about helping.

Great Prices Lots of issues ! Items are delivered using a 3rd party company. They deliver on Wednesday and Thursday. I did pay for professional hookup. First washer and dryer set delivered and dryer did not work (Samsung). The drum on the dryer made an awful grinding sound. Drove back out and selected a new dryer and washer (wanted a matching set) they were delivered the following week and the washer did not work(Maytag). Flooded my utility room and banged around and made an awful noise. Drove back to the store and picked out a new washer. I was told it would be delivered between 7:00am and 11:00AM this past Wednesday . NO WASHER delivered! No phone call! No one to get in touch with until FRIDAY. I am now on WEEK 3 with no washer and dryer! Replacing my floor today on my own dime. This is VERY VERY FRUSTRATING. They must not check their items as well as they should.

Savings that were HUUUUUUUUGE! Scratch and dent savings but I struggled to find the damage. Brand new with warranty!

Amazing prices! The associates don’t seem as driven to sell like they are in normal Best Buy stores. Perhaps they are not given any sales goals? Either way, it is definitely worth checking out, as their prices are discounted very deeply for defects that are often very minor.

Excellent values for TVs and appliances. Was hoping for electronics but there are none.

Rip off! Make sure if the tag says everything is included you view each component with your eyes and check before completing the sale. They will not take returns for missing components even if they are vital to function.

Its great if u are looking for a washer, dryer, or fridge. But thats about all I found worth while up in here.. this 2 stars for lil to no selection.

They just sell big things like stoves or fridge ...

Thanks Joseph for helping us out! We purchased a open box fridge from this outlet store on Sunday afternoon. We chose to have fridge delivered and haul away of the old one.They gave us a slot for Wednesday 7am-1pm they called us set up a time and the driver reached out 1 hour before he arrived. They were supper professional they took measurements of all the door’s made a solid plan on how to remove the old fridge and being in the new one.We are very happy with the servicePlease note this is a outlet store they are only open select days and the inventory changes often. If you are looking for something that is new with a nice discount and can lookPast a few imperfections this is your place.

Not one single employee spoke to me.

To as much inventory as you might think but it’s nice for options. I didn’t find anything fur myself but at least I know now what it’s like when I am in the market. They had a few computer monitors. Few laptops. Many appliances and lots of big tvs.Nice staff. Very large location. Easy to find. Limited hours.

If you are looking for appliances..this is the place to go. 50% off store prices. There was some phenomenal prices to be found for sure .

Not as big of a selection as I assumed they would have, but the prices were good. Did not have any computers

Good selection of large appliances and good discounts for cosmetic damage. Will come back when I need another appliance.

Not much to choose from, with rebelling scratch and dent. If youre looking for an appliance like that, this is the place for you. Prices are a little high too.

Go here if youre looking for a deal on a appliance. Look for a hidden gem. Blemish free fronts do exist in here. Who cares if the side is scratched when you slide your whatever in the counter. Save hundreds.

Price is good a little scratch you can buy cheap . But deliver only inside Orlando city.

Is great if you are going to buy appliances..

They have good deals.

The place is a dumping ground for every appliance the fell off a truck. Incredible deals, but buyer beware!

Purchased a refrigerator on July 19, 2020. Within two weeks the refrigerator stop getting cold and water leaking all over the floor. Call best buy no one answers the phone. Very upset.

Got some great deals here, lots of items at good prices. You have to be careful what you buy and really check the items for scratches and dents. You can find very clean products here at a good price, if you don’t mind a dent you get an even better price.

I have a great experiencia

Great selection of items here.

The manager’s name there is Dave. Multiple times I’ve seen him go against best practice while in that store. While my father was in town, we stopped to buy him some new headphones because his old ones had expired on him. When we got into the store he was picking out headphones that he might like. We came across a pair of headphones that were marked as 34.99 (or around that). My dad says “That’s not too bad. I’ll take two pairs of those since they’re not that expensive.” The Best Buy employee comes over and realizes that they were marked wrong & says “Unfortunately these are marked wrong, but best practice is for us to give you this item for the price it’s displayed under. Let me just clear it with my manager first.” He comes back with the manager, Dave. Dave then begins to try his absolute best to tell us why it’s wrong and he’s not giving it to us for that price. He then proceeds to tell us that the price right next it under another pair of headphones definitely represents the pair above it, but not the price right underneath the pair we wanted. Once he sees us ask the security desk for the number to corporate, we watch him quietly instruct the nice young man who helped us, to remove the label that displayed the wrong price. The sad part is that I had seen Dave do that to a couple about two months prior while I was in there buying a movie! Dave should manage his team better & be sure to have his items checked, instead of trying to talk down to customers. Someone needs to educate Dave on how to efficiently run a retail store.

Just not what I was looking to buy. They mostly just have appliances

My new fridge is great, and the price tag was awesome! 60% off clearance prices today. I bought a brand new, not scratch and dent, French door LG fridge for 646 dollars. Regular price was 1849.99. Anytime I need a new appliance, I know where to go. Service was very quick, and efficient. Plenty of staff to help you. Ki was wonderful. Mostly stainless appliances, but that was what I wanted.

Pretty good best buy.. Hit a little snag buying a phone here the other day but everyone was pretty nice explaining what was going on. Mobile dept head or whatever really helped me out with transferring my stuff over after Android backups were acting weird. Store seemed kinda empty otherwise mid day on a Wednesday but that might be pretty normal.

Open box specials

Over all good experience. Make sure you thoroughly inspect everything before purchasing. I bought a full kitchen suite and washer dryer. Everything was good when delivered except the dishwasher. I didnt notice in the store that it must have been dropped on a corner and the tub broke. Luckily I spotted it before installing.Inspect every inch!

Not much to speak of. An appliance outlet with fair prices, lots of scratch and dents.

Average BB. Employees are always professional here. I recently had a couple returns and it went smooth and fast, no push back. Im not too fond of their Geek Squad preventive maintenance program. They charge too much and do too little but I get that they have to make a profit, Geeks arent cheap.

Great selection, great prices. Ended up with a Samsung front load washer and dryer for 1k. Definitely will be back for my next appliance!

Prices seemed to be the same as sale prices but with dents, scratches and missing parts.

One of the salesman in the television section was extraordinary very helpful very knowledgeable a pleasure to deal with. One of these salesmen in the computer section was the same except his knowledge failed a little bit. What he told me I needed and I purchased was not correct. However everything that I took back the store readily dealt with exchanged or refunded my money in general it was a very good experience. Will keep going back.

I went to purchase a phone. I knew which phone I wanted and I knew they had them in stock with open box or I could get it for cheaper. The guy rang it up so fast and was eager to push me out, but I wanted to see the phone first. So I did and luckily I looked because this open box phone had a scratch right on the camera lenses of the phone! So I asked for a new one and he took his time getting it but eventually we got it. It seemed like they just wanted this sale over with...

Wide selection BUT, strictly a NO RETURN POLICY!

Excellent score on appliances! Who wouldve thought to look here and glad I did. Im not sure why the prices are so lowered. Everything is in great condition and the items are the best. Ive been looking for scratches and dents. i love BEST BUY and now this too! Yay!

Great deals. Even on movies. Great service. OUTSTANDING WARRANTY POLICY! Worth the extra $ for electronics. Just in case. I didnt have the box or receipt. No questions asked other than the phone # of the warranty holder. Walked in and out in 5 minutes tops to replace speaker! ⭐⭐⭐⭐⭐

The Winter Garden location is changing its merchandise. We purchased a Dyson air pure, cool, heat product w/shelf tag of $449 but it rang up as $599! Took Mgr to display: nothing was marked $599. He scanned item @ back register & it rang up the $449! Watch, not all items ring up the same price @ all registers!

A bit disappointing because they only sell appliances..no electronics