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Publix Super Market at Silver Crossing
1720 E Silver Star Rd, Ocoee, FL 34761, United States
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Publix Super Market at Silver Crossing
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Vi
Review №1

They have everything that you need for a great birthday party. The pull apart cup cakes were absolutely delicious. The already prepared sandwich trays were very reasonable priced and fed over 20 adults and children. Very friendly service as well.

Da
Review №2

This is a great place to shop! They have a variety of merchandise. The produce looks wonderful and the prices are good.The shelves are well stocked and clean.The employees are eager to help you in any way.I will give them a big thumbs up!

Ci
Review №3

I would devastated when I arrived they said that my order wasnt put in that made me very upset because I was sure that I had put the order in at least 3 days ahead of time. At the same store that I always order my cakes and party supplies but the person took my order over the phone did not do it correctly I did not get no email verification that I made the order and I wasnt aware of it at the time. But being persistent going back and forth they finally found some of my order which where the cake that I ordered but it wasnt prepared the way I indicated it to the person on the phone. Just to solve it all up I had a bad experience that particular day but that has been other times that I had an excellent experience.

D
Review №4

I went to their Deli to order a Boars Head Ultimate sandwich. They were out of Boars Head roast beef so I said the publix meat was ok to use even. So he cut the bread put mayo on put the meat and cheese on and asked what veggies. I said onions, tomato and lettuce. He said we have no onions. I pointed to the produce dept 15 feet away and said there are several hundred onions over there can you get one. He looked at the manager and asked and the manager shook his head no!!!!!!!So instead of getting a 25cent onion for my sandwich they have a dissatisfied customer and threw away the meat, cheese and bread for my sandwich. Great business practice Publix!!!!

Pu
Review №5

🌹 Miss Marie and Erika were so excellent over at the Publix Deli. Their service was speedy and effecient. They are GREAT conversationalist as they work. Everything was fresh and fully stocked. This is going to be a great location for us to come to since its just 5 minutes from our home. Thank you so much ladies for making our spur of the moment lunch break into a whole experience. KEEP THE SPIRIT 🙏

Mi
Review №6

Whatever happened to Publixs policy of greeting their customers? Ill be short and sweet. If your Customer Service associate cannot give a smile or a Good Morning, she shouldnt be working behind that CUSTOMER SERVICE counter. When customers have a question about why no chicken today, CS should have an answer. When you are out of a product for weeks and months, CS should have an answer as to why and when. When your scanner shows you have 2 boxes of a chocolate that cannot be found in the back, give me an option, or better yet... MAKE IT HAPPEN. If you are thinking now: make it happen, HOW? You shouldnt be reading this as a problem-solver. Its all about training your employees. Lack of training, low store morale. Youre welcome.

Sc
Review №7

I ABSOLUTELY love Publix. The reason you pay more is because they pay their employees better and have a great benefits package. Employees are always helpful and knowledgeable about the store.

Le
Review №8

My go-to shopping place. Great selection, great bakery and produce. The employees are always attentive, and they have taken COVID seriously.

He
Review №9

Just got a sub from the deli. First off, they were out of chicken tender subs, and then they were out of meatballs for a meatball sub which is understandable. But I had the pleasure of claudette making my sandwich. I ask for a turkey sub and she says they are out of turkey which cannot be right, there is a whole deli section with turkey. She then gets the turkey after I explain that to her. So after waiting 30 minutes I finally get my sub (traditional turkey sub) which costs $7.49, she rings it for a roast beef sub??? For $8.49. My friend also got the sub of the week and was rung up for a $8.49 sub too. She was just terrible.

Qu
Review №10

A very good grocery store to go to very nice clean atmosphere good food fresh delicious honest prices at the canary Hood all the time

Ja
Review №11

Jerell and Rod....two outstanding Publix employees. How very kind and helpful they were this morning. Made this old ladys day. They went above and beyond to help me connect my music in my car. Thanks to these two guys.

vi
Review №12

Online ordering at this store is the worst, they usually won’t have it ready at the time you need it or it will be incorrect. Super upset because this always happens to me

Ba
Review №13

I love this Publix. I had an issue with something I purchased and they took it back even though it was open. They offered to give me my money back or replace it no question. Great customer service!

St
Review №14

I honestly cant say enough about this Publix! I really do LOVE shopping here! Diane in Event Planning is the best in the business! I have her take care of all of my work events. Just look at some of the work we have gotten! So far above the rest!! Thanks Publix!! They also have amazing Aprons recipes!!

An
Review №15

I love this store the fruit is always good the service is always friendly. Great and welcoming

Sh
Review №16

They are nice and helpful this location is sooo much better than the good homes one.

Dr
Review №17

Do You enjoy & like a place that treats You like a King or Queen?Awesome place to shop & awesome customer service for you, friends & family.Plus, love coming here to get my bottled water.

Ki
Review №18

I use this publix for the majority of my catering needs and they give 100% quality of service every time.

Ju
Review №19

Pub subs arent as cooked as Id hoped and they have no self checkout which is really rough.

do
Review №20

Lovely supermarket to shop, has all the items you’ll need for your household even a deli and a western union

Mi
Review №21

This place is disappointing. It has been going downhill for the past 3 to 4 years.The staff is pleasant and but the store is just disappointing and the quality is lacking. Im guessing this is largely due to the location and the clientele.Ive recently started visiting a different Publix store in the area and it is night and day difference!

Ce
Review №22

Hot Deli is good..veggies, salad and spinach packages not fresh go bad fast.

Ra
Review №23

Its always a pleasure to shop in Publix. I cherish great customer service and that BOGO.

Ma
Review №24

Great supermarket where I can get my plant base cheese.

Co
Review №25

I love this Publix! Dia, Maria, and Christina are fantastic. The produce department is great there is one employee that goes above and beyond. One time I asked a produce employee to see if they had an item in the back and he didn’t want to go check and he went to check and says the item isn’t available. So one employee named L asked me if I needed any help and I told him what happened and he goes in the back and finds the item I was amazed he apologized to me about the other employee for lying. I appreciate it made me realize that some employees don’t want to do their job and some like L go above and beyond.

La
Review №26

Friendly employees and a clean store and great deals!

M
Review №27

This Publx is one of my favorites place to shop always a pleasure 🙏🏽

Me
Review №28

This is one of my neighborhood Publix. We happen to be very lucky to sit smack dab in the center of 2. This Publix is always clean, the staff is always helpful, however the sales are Out Of Stock by the weekend and you have to be strategic in planning your trip to try and grab the deals. But, that us bc they always have great deals. I love Publix, they are a FL staple. Check out the comic @Omgitswicks on TikTok, his Publix raves are on point every time.

Ma
Review №29

Their meat is very good and the ready made mojo chicken was delicious!

Sh
Review №30

This is always a great store, from the products to the employees all thumbs up!!!

Ve
Review №31

Close to get every thing you needed is there make my life easy

Ja
Review №32

The service is shotty these days. And alot of customers standing to check out.This used to be a better managed place, but new people works there now who dont care about customer service, like carrying your bag out for you or asking to help you to your car.

Pe
Review №33

My favorite place to do grocery deli meat cookies bakery best place to go for groceries clean friendly safe I dont know what else to say

Ra
Review №34

Generally a great place, the parking lot can be tight and fills up frequently, but the customer service is great.

Lo
Review №35

I live in the neighborhood. The staff is always friendly, but this store needs some major help. Without fail, if I’m there between 5 and 7pm there are three or four open lanes with lines of people halfway down the aisles. I don’t see hiring signs, so I’m not sure why the checkouts can’t be properly staffed. Also, the parking lot maybe has one cart corral? Everyone has to leave carts in the parking lot, which is a huge liability and just plain unsafe for guests and staff.Lastly, lots of Ocoee folks have wells, so we use the water machine regularly. It’s broken or out of order more often than it works.PLEASE help make this store better. These aren’t difficult changes.

Jo
Review №36

I like the quality of the product the variety is near to my home

M
Review №37

Over the top customer service, this place looks immaculate every time.

Wi
Review №38

Friendly staff and very knowledgeable I love coming here

Ma
Review №39

Very professional atmosphere. Especially the pharmacy.

Te
Review №40

Staff is always nice and helpful whenever we shop here which is weekly.

Ad
Review №41

Pleasant experience, easy shopping, friendly employees.

De
Review №42

The store employees are very professional and customer service is great.

Re
Review №43

Great Service friendly and clean. Very helpful.

fe
Review №44

Pyblic...nice clean and very friendly team members...especially Jarod!!

Lu
Review №45

Well managed business. Clean and orderly with excellent products and service 👌🏼

Da
Review №46

This is another Publix that does not allow Apple Wallet. They allow Android pay but not Apple. This is really inconvenient, Publix. I wish you would get with the program because you are so progressive otherwise.Handicap parking is a bit limited here too but there is a ramp and wide doors.As in most Publix the staff are wonderful!

Ch
Review №47

Always clean, the staff are always super friendly, and there is a large variety of product.

Li
Review №48

Quick stop off on the way home, always a pleasure shopping here 😊

Om
Review №49

Always feel very pleases.thank you.💯

Da
Review №50

The associates are friendly The line seems to get long but I can always find what I come to purchase

Vi
Review №51

The store was nicely stocked with everything I needed.

Jo
Review №52

Friendly courteous and also very clean

Br
Review №53

I asked for fried tenders and was given wings. I am very upset. The. After waiting over an hour for a sub I found out they had no tenders that we had ordered

Er
Review №54

I love their service and chicken tenders

Sa
Review №55

Just LOVE shopn there! Get my favorite chicken tenders..nice n hot also my calypso crunchy cookies at bakery..DELICIOUSO!!!

Sc
Review №56

My father-in-law is having leg problems and I so appreciate the drop off drive way with the scooter carts right there!

Bo
Review №57

Love. To. Shop. There. Has. A. Better. Selection. Of. Diff. Meats

Ki
Review №58

Went in to pick up a birthday cake and found a few things on sale. The store was clean and not too crowded.

B
Review №59

Clean. Nice staff.

ju
Review №60

Kind staff, very attentive

Is
Review №61

This is my favorite supermarket, great, clean and Organized, especially there super friendly staff. 👌

Jo
Review №62

Always fast and have what I need in stock. Dennis and the team of managers are extremely helpful, polite, resourceful, knowledgeable and focused. I give them nothing but praise! This goes for the employees as well, all very, very helpful, polite and charismatic. Always smiling or focused on the task at hand.

Ta
Review №63

Where shopping is truly a pleasure! 🦋💜🌈

Ch
Review №64

They advertise free flu shots with no mention of insurance anywhere. I drive there just to get this done. The lady gives me forms to fill out for me and my kids. Only then does the lady ask for my insurance. She takes a few minutes and then says they dont take that insurance (FL Blue), which is a pretty common insurance. They should say with accepted insurance so as to not waste peoples time. I dont care for Publix anyway. Now I have more reason.

Br
Review №65

This store is always a pleasure to visit. The staff is always pleasant. They know my son by name, and are always excited to see him when we visit. The deli is always willing to make fresh popcorn chicken. Jasmine in the deli is an amazingly kind human. Diane in the catering department is always willing to help. Mary, too is equally kind and helpful. The cashiers, Shirley and Maria are very efficient and kind. Crystal up front is very helpful. But the one holding this fabric of awesomeness together is Mr. Pritchard who is professional, understanding, and caring.

As
Review №66

Good quality food just a bit costly. But still love them!!

Fe
Review №67

Vary nice wine selection at this location, the staff are courteous and very helpful.

Su
Review №68

Love publix but it is more expensive. The service there is extremely good

Ea
Review №69

My favorite store. Clean and polite people

El
Review №70

The staff is extremely nice especially the guy that works at the seafood section

4
Review №71

Nice clean great team members. Every thing well stocked. Enjoyed shopping here and Id suggest it to a friend

Ca
Review №72

I love shopping at Publix on Clarke Road.

St
Review №73

Great store but prices are high..

Ti
Review №74

Publix as you would expect it. Needs self checkout lines.

Br
Review №75

This Publix is the best! Ever since the news spread about the COVID-19 pandemic this location has stepped up for their community with wiping down the grocery carts manually, placing distance stickers and one way markers for clear direction and even handing out FREE 3 layer face masks for individuals who were silly enough to leave their home without one. Thanks Teresa, Amy and Ericka for listening to me, you deserve to hear the good feedback.

Gw
Review №76

I love shopping at Publix supermarket. The prices may be a little higher than other supermarkets but the customer service is awesome. Great friendly workers also!🥰 I dont mind paying more.💕

Va
Review №77

Beautiful the people are so helpful ☺

Li
Review №78

Nice store and nice associates.

Ja
Review №79

Sweet tea is so good

Al
Review №80

Great customer service. Second to none!

Ja
Review №81

Always clean, and no matter age of staff always pleasant and helpful ..👍🏼👍🏼

Ur
Review №82

Very clean and organized. I went to take my.mother to get her medicine and the people at pharmacy were very nice and patient with her. I would definately go back.

Pa
Review №83

Not the cheapest place to go but its very clean and easy shop very friendly guys

Ke
Review №84

Coin counter is usually out but always a shopping pleasure otherwise

Ch
Review №85

If I was 20 years younger Id actually apply for a job with this company

Ta
Review №86

Ingrid makes my shopping so much easier it such a pleasure going shopping. As stressful as this pandemic is Ingrid is always professional, courteous,,Empathetic and extremely cooperative. Thank you Ingrid for all your help.

Vi
Review №87

I went to the Deli to order two Veggie Subs. The Associate was Nadine, first off, there was a lady within close proximity of me. I said to her we need to maintain a 6Ft distance between us. Nadine interjected and said she is at safe distance. Nadine continued to prepare my food, I worked hospitality for many years Ritz Carlton Ny, and Hyatt Regency Grand Cypress she should NOT be in counter service, just saying. Nadine seemed like it was a bother to prepare my food after that comment.

Ca
Review №88

Nice and clean place to shop

Jo
Review №89

No prepared sandwiches 12:15 on a week day. Good job. Why sell them if you arent going to have them available at lunch as they are intended for?

Da
Review №90

Very helpful staff.

Du
Review №91

Respectful and clean

Mi
Review №92

Pharmacy is the best

Fr
Review №93

Always a pleasure!

G
Review №94

Employees always seem polite here, and the store is pretty clean. Ive never personally had problems with the store itself, just some of the customers who shop there. I dont frequent this store often though, usually just when I dont feel like dealing with Walmart on Holidays.

Eb
Review №95

I must say they have wonderful customer service and the pharmacy is helpful and wonderful as well ...

Ju
Review №96

Working an Instacart order.

wi
Review №97

Love this super market

Mi
Review №98

Very good customer service

Ma
Review №99

I understand that the virus and they have a policy of how they’re doing everything with the lines and stuff but I think it’s very rude of the manager to make a person who is elderly walk all way around for that long line like that. I understand they have hours in the morning for the elderly but not everybody has a transportation to get there at that time and when I asked Manager about it he was very rude his name is Michael the store manager

Wi
Review №100

Be there after 2:00 p.m. for chicken and bacon sandwiches

Information
100 Photos
100 Comments
4.4 Rating
  • Address:1720 E Silver Star Rd, Ocoee, FL 34761, United States
  • Site:https://publix.com/?utm_medium=organic&utm_source=google&utm_term=google_my_business
  • Phone:+1 407-522-1808
Categories
  • Butcher shop
  • Bakery
  • Beer store
  • Grocery store
  • Deli
  • Wine store
Working hours
  • Monday:7AM–10PM
  • Tuesday:7AM–10PM
  • Wednesday:7AM–10PM
  • Thursday:7AM–10PM
  • Friday:7AM–10PM
  • Saturday:7AM–10PM
  • Sunday:7AM–10PM
Service options
  • Curbside pickup:Yes
  • No-contact delivery:Yes
  • Delivery:Yes
  • In-store pickup:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Highlights
  • Great produce:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Organic products:Yes
  • Prepared foods:Yes
  • Salad bar:Yes
Amenities
  • Public restroom:Yes
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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