I purchased a pontoon boat from Retzlaff Marine and It needed a new cover. They had a cover made which was completed in a few days. I also needed my shore station converted to handle the pontoon boat and they had Superior Lakefront take care of that within a few days The next day my pontoon boat was delivered to my pier and my old bowrider taken back to Retzlaff for sale. At Retzlaff Rob was great to deal with and his staff was very helpful. The team of Dave and Justin at Superior Lakefront were also great to work with in having my shore station moved and converted. Well done by everyone. I recommend Retzlaff and Superior Lakefront.

Brian and team are great and have helped keeping my older boat going. They were up front about pricing, expectations and called when they were doing work. Id highly recommend them to anyone.

I do not like leaving negative reviews - but I also believe in giving others a heads up. In early August 2021 we called Retzlaff Marine because our 1998 35hp Evinrude motor was not running right and we were going on vacation with it in the next couple weeks. It would get up to speed and then it would suddenly go right back down to an idle - it did not die but it would not maintain a higher speed. I called spoke with Brian the service manager and he said they could most likely diagnose it within an hour and that they charge $125 per hour. My husband brought them the boat and they called a few days later and said our carbs were bad and needed to be rebuilt - said top 2 carbs were over fueling. Price quoted was $760 to rebuild the carbs.We thought that was a lot and called another repair place just outside Oconomowoc and they quoted $250-300 to rebuild the carbs so we picked up our boat from Retzlaff and took it to the other place outside of Oconomowoc to get the carbs rebuilt. (Or so we thought)We got a call from the other place a couple days later saying our boat was ready to be picked up - that it was all fixed but they said it was NOT the carbs at all - it was a different problem. Last year my husband was told to start pre-mixing the oil with the gas and stop using the oil injection system because they eventually fail. That said... my husband was never told to disconnect the oil injection system, so the problem was that the oil injection system was still trying to get oil -- and bogging down the motor trying to pull in oil from it.Final conclusion - Retzlaff really did not know what was wrong with our Evinrude motor - they were just guessing at a pretty price tag of $760 PLUS the $150 diagnostic fee. So what if they would have done all that work to rebuild the carbs for that price? You guessed it... our motor still would not be running right - and we would have sat on vacation with a boat that was not running good after paying all that money. Thankfully we took it to another place to get repaired and it ran excellent our entire vacation. I highly recommend you seek another boat repair shop or at the very least get a 2nd opinion. We will not be going back to Retzlaff Marine.

Rob and crew are always helpful and accomodating!

Very good service and professional staff.Brian the service manager is awesome to work with,took time to answer all my questions .The price on my repairs were very fair.I will definitely be back if I need anymore work done.

Purchased an Xpress through them this spring. Any one can sell a boat but it takes a good marina to service the sale. In what is probably considered one of the busiest years for boat sales they have done a great job checking in and performing the necessary service. Best post sale experience Ive had yet.

Get you fixed and back on the water great people

If you havent been to Retzlaff Marine in a couple of years you owe it to yourself to check them out. The enterprise is under new ownership and management. Rob Hamer is a conscientious gentleman who has brought on new, friendly, knowledgeable and professional staff (such as Bo) who get the job done right at a reasonable price. Of all the marine shops Ive dealt with in the western lakes over the years, Retzlaff Marine is clearly a standout.

WHAT A RIPOFF! Dont put anything on consignment with these shady con-artists. They sold a boat I had on consignment with them. Instead of being an intelligent business and get paid with a certified check so they know the payment is good, they took a personal check, and then had the audacity to make ME WAIT until THEIR CHECK CLEARED. What would happen if it didnt?? I DONT GET MY MONEY!!??? I had to wait over 10 days for my money and then along with $300 in other BS charges they actually TAXED ME ON THEIR COMMISSION!!??? The $1000 I paid them on consignment was taxed!!! So I had to give them an additional $55. What a bunch of BS. There was no communication. I had to constantly call them to find out what was happening. (when and if they answered the phone) I will NEVER do business with this company again and will tell all my friends to stay clear. Complete joke.

Bad experience dont take the time to go here for your boating purchase. Owner does not get back to you.Owner lied multiple times to us about the new karavan trailer we purchased from them. Plus the po toon was advertised as a 2006 and upon completion of paperwork it was a 2003. We were told on pick up trailer was checked out and ready to go. Upon hook up trailer lights did not work. Told us karavan said this was a known problem and would get a new trailer or wiring harness for us. After multiple tries to reach him he finally answered my text message. Bad experience

Great service....

Thank you Bo, and other staff who were very helpful, knowledgeable, and super friendly. Bo you were especially easy to work with in buying a pontoon boat from you. I highly recommend anyone buying a boat, new or used to check you guys out.Im very happy I did, and love my boat!Thanks again, Carey Schumacher

Great company ! Excellent customer service. Had a part no-one else had for me, so happy I went here. Plan on going tommorow!

I have had my pontoon boat serviced and stored for the last two years and I am very pleased. Great dealer who I trust and have taken a few of my calls when I was in some sticky situations.

After much research I opted to purchase a Veranda tri-toon pontoon boat. This boat replaced my 12 year old tri-toon. I am on Pewaukee lake and wanted something that I could feel comfortable with on big inland lake water. Quality of build was more important to me than frills. OMG!!! what a great experience this boat has been! I cant tell you how solid it is on the water whether putting around or flat out over 40 mph. Not a rattle! Of course after having the boat just a few months the muskrat made a home in the rear transom and ate the wiring harness. Retzlaff was great about fixing any issues whether under warranty or not. The only change I will make next time is getting a power bimini top!!!

Retzlaff was recommended to me by a co-worker. Not only did they repair my boat, they came to my house to do the work. The work was performed in a timely and professional manner. The amount I was quoted was the price I paid. Very satisified.

Worst service ever, I would highly recommend going somewhere else. They are the slowest marine shop in the area. They quoted some minor motor repair for 2 weeks, it took them over 6 weeks and $600 more than the original quote with no communication. They also took over a month longer to deliver a boat lift.Their customer service is also terrible and highly untrained/ uneducated in the boating world. I would take your business else where to Tinus Marine or Boat House.

Horrible customer service skills. My lower unit has been there for 4 months and I have not yet received a phone call updating the status of my repair. Not to mention all the excuses I get when I go there because they do not call. I wouldnt recommend anyone having any work done to their boat there ever. I guess Im not a prefferred customer like someone else who wrote a review said. Horrible!!!

They moved across the railroad tracks to Wisconsin Ave. Excellent service at a very fair price. I recommend them.

Terrible! Promised we would get our boat in 2 weeks. Since we were not a preferred customer that stores our boat there, we had to wait for service and got our boat 4+ weeks later. Others were a priority we were told. (Never mind the $500+ we spent last year there on service!). We had to swap out motors this year. About a 3 hour job. Went to pick it up and they did not complete the job. I cant remember everything he said (even though he had a pen and was writing down what needed to be done when we brought it in!). So they kept the boat 3 days longer (over a 90 degree weekend 6/23/13)for a 5 minute repair they didnt even finish properly.Had the boat back 1 day and we have 2 hours in it fixing all the wiring they screwed up! And have more to go. Cut lines to our bilge pump, fuel gauge disconnected,controls not secured and new throttle cables binding up! They charge a dollar per zip tie and then cut most of them off and left them laying there for the 5 minute repair they did! Very poor workmanship. Very unprofessional! and they dont even seem to care. Time to find another shop! My advice: dont chance it!

Great service. Fixed my boat right the first time....I wont let anyone else touch my boat

One of the worst service experiences. Complete lack of organization and customer focus. Took several calls to check on things and ask for updates for a carb replacement on a small kicker. One month later I got my engine back.

Awesomesauce

Great service