I am remodeling an estate home with new appliances for future sale. The current countertop next to the range was over the base cabinet by 1/4 inch or so and the new range would not fit. So I called to see if they would trim it if I brought the base cabinet into their shop with the overlapping countertop would they trim it?. The boy receptionist was not helpful with asking if the boss could help me out with this issue. All he wanted was a big job to write up, I figured. He just wanted all my contact info, address, phone number which he repeated back to me and would not answer my earlier question would your shop trim it?, then he hung up and never returned my call. So, he did it on purpose. It makes you think if you have a large job with them, then a later fix or touch up, youll not get them back!