Came previously, was a decent experience, was told I could upgrade my phone but was not interested at the time. Came later interested in upgrading and was told I would need to pay off my phone completely now, so I declined. Then when requesting info on getting phone repaired from cracked screen, was advised I would have to pay almost $200 though I have insurance and have gotten screen replaced before for similar reasons and only paid $30. The employee did not seem familiar with any of the information and was less than welcoming upon arriving at the location. Decided to look up online how to repair phone and was able to set up a repair appointment before the rep ever decided to care.

Mike Reeves was amazing. His customer service was the best I have received. He was patient and kind. We left our previous provider after five years of service. I would give him a 12 out of 10! Danise Patterson

Caleb Kirkpatrick was amazing. He got us into our new phone within an hour. He explained everything to us & was very patient. We will definitely be back to visit him.

I had to go in to get some stuff done on my phone. I normally get a sales pitch and not the problem diagnosed. Jake sat me down and got to the root immediately and even did a lot of the stuff I normally have to do. Best customer service Ive had in this industry. I will come back and bring my family. Thank you guys!!!!

Kirk was able to get me all set up with my new iPhone. He provided great customer service and got me all set up. I really appreciate it all the help. New phone is great

My fiancé and I walked in today just to see what Verizon could offer us, since we have been Sprint users for 18 years. Jack Hicks helped us and we were immediately sold on Verizon just because of his customer service! Thank you Jack for making our transition easy and enjoyable!

Devin was amazing in replacement of my sons broken phone! Gave him great options for a replacement and explained very well the options. We love Verizon and will return!

Visited due to my phone having issues and needed some help. The sales tech was very professional and knowledgeable in helping me. Unfortunately we had to file a claim for my phone as there was no other means of fixing my specific issue, but the tech helped me through the whole process and was informative on what other phones are available that are comparable with mine. I appreciated his help so much.

Clarissa Parker was fabulous! Best customer service we have ever seen. Did not make us feel inadequate during the phone transfer and set up. Great employee! Five stars to her.

So I had a horrible experience at the first store (63rd and May) Called the store in Yukon and Kevin was amazing he was very confident that he knew exactly how to get the phone I wanted and he did. By the time I drove from NW 63rd and May to Yukon my phone was ready and I I did was sign 2 things pay and go.Kevin went above and beyond to resolve my issues but also repair the horrible damage the sales person at the other store did

Very nice guys here. Truely professional and quick service

I went in pay my bill like normal pay for everything that they offer top notch to get told because I pay cash I cannot do a insurance claim on my phone I figure thats why you pay insurance so if your stuff breaks itll be covered but obviously not so if anybodys reading this when you go into Verizon to set up a payment plan or get phones or whatever just make sure youre not paying cash like I am with my hard-earned working dollar

I came into the store wanting to change my phone plan and also upgrade my phone. John G was very helpful, he explained everything to me. He told what to expect with me changing my plan on my next bill. He showed me the difference between the phones I was looking at. I didnt feel rushed. We found a phone that works for me. He was so helpful, patience and kind.

Best place in town for new phone cases!!!!

James Lee is the rudest sales technician i have ever dealt with . I am a nurse he treated me poorly. i took my phone back as i had a hard time trying to work it, he was unhelpful and charged me 100 for scratches on a phone i only had 4 days. He embarrassed me in front of other customers as though he was only interested in proving his point

The rep was kinda rude. It seemed like he just wanted hurry. My issue is still no resolved.

Grant Dawson was our sales person. He was extremely professional and knowledgeable in Verizons promotions and products. He walked us through the new telephones setup and transfer of data. It was a positive experience switching from AT&T to Verizon.

Ryne helped us out today with the best options for screen protection of our new phone... great conversation... Quick service... Advise any one with needs to drop on in.

We came here today to try and get my bill reduced a little bit. Ryan was extremely knowledgeable and helpful! I had no idea about the perks I had with my current plan, and he helped me get set up with Disney+, Hulu, and espn+ Which were all included in my plan for no extra charge! And he helped us with our military discount. Definitely ask for Ryan!

Had to pay$1.00 fee to pay my bill.....

My experience with Alex was the BEST! He was so patient, helpful, and kind. He set everything up for me, including successfully transferring all my important information/pics from my broken phone to my new one. I highly recommend asking for him at this location. Thanks, Alex! 👏🏼

Went to this store this morning and a young lady helped me. Dont know her name but she was great! It was 1030 am or so. Just wanted to tell her thank you!

They take forever to set things up. Then when you get your bill, they have signed up for something that costs twice what they said in the store. Theives.

Ryne was very patient and he had lots of knowledge. He was cooperative and very nice to work with.

At around 5:30 p.m. on 10/21/20, Ryne Gosnell and his coworker were super helpful with solving a software issue on my iphone.They patiently helped guide me through a verizon tech call that was extremely frustrating and lasted well over an hour. Great customer service!

Blake was incredibly professional and knowledgeable. He made sure everything was set up correctly and helped me choose the right phone and accessories for my needs. I highly recommend this store there was zero wait time and Blake really went out of his way to insure everything was perfect!. I will definitely be using this store for all in store related needs in the future.

Me and three of my friends came here to get service on our ipads for our sales job. The representatives working here completed lied to us. They made us get individual accounts. After signing up we wanted to go on to a plan together to save 60$ each. However, they said that was impossible because we already signed the contract.Turns out in the contract fine print, we could have canceled within three days for a full refund and moved our accounts onto one. These reps just wanted to get higher commission from our service and lied to do so. DO NOT SHOP HERE! Go to a corporate verizon store!

I came in to upgrade my phone. I was very pleased with the help that I received. Joe and Harry are two extremely professional associates and they helped me not only upgrade but I got some really nice accessories for a very nice price. I would definitely recommend visiting this store. It wasnt like Mathis Brothers, no hassling salesmen. Very calm environment. Will definitely be coming back. They also have a great sense of humour:-)

I have never had such a great customer experience than when I recently got my new phone. Jake, from my store here in Oklahoma City, was absolutely fantastic. He was very friendly, attentive, genuine and focused on making my phone situation better. He and Verizon deserve great praise. He helped me through a desperate situation with another service I was with and I am most appreciative. Thank you Jake and Verizon.

The young men who work the evening shift are so kind and helpful. I really appreciate the help in understanding my phone. They are great at fixing problems also!

This store was great. The salespeople were very helpful and really listened to our needs. Ryan helped us upgrade and was excellent. He was extremely knowledgeable about all the products and the pros and cons with each. Ryan was extremely patient as we were deciding. He also helped us do all of the paperwork involving rebates, etc. before we left the store. I would absolutely recommend this store and Ryan specifically!

Ryne helped me and was very knowledgeable of what I needed so I was in and out

Tanner did a great and very thorough job finding me the specific phone I was looking for. No other store in the metro was willing to help me like that.He was meticulous in setting everything up just the way I liked it. Highly recommend going to this Verizon location over the others in town.

We always go to the Verizon store located on the corner of May Ave and NW 63rd. The representatives at this location are excellent. We needed new phones - between Thai and Sterling everything went smoothly. This is not an easy task - we are older and dont catch on quickly - LOL. Both of the guys were beyond patient with us - took time to explain the whole transaction and helped us get everything set up on our phones.

Very good selection of products. Employees run hot and cold though as some know the products well and others dont have a clue. Just do your research in advance and you will be fine if employee is not well versed.

This was our second visit to this Verizon store - both times our experience has been wonderful. The staff is professional and very helpful. On our first visit, Isaiah helped us get my husbands veterans discount. Todays visit, Brianna and Brandon helped us with some issues we were having with our phones. Excellent staff!!!

Well the fact that they charge you for paying cash is absurd they charge $1 because they dont have cash drawers for security reasons but they can take your cash and your extra dollar do I do in fact have cash drawers and theyre making a dollar off each transaction!!

I felt bad about showing up right at closing time. But the friendly and VERY helpful staff made no fuss with my 1.5hr session of questions and help me. Not to mention the extra effort that was put into saving me about $450. Ive been to Verizon stores all over the OKC metro area, and I will go (and would recommend going) to this one above all. Even if it is a bit out of the way.

My experience at this store was very insightful and helpful. Very nice and well informed employees that want to help you out instead of make a buck. 10/10 would recommend.

This place was awesome! We worked with Mike and he was great! In fact, all the employees in there were kind, helpful, and professional. They made sure we were getting what we wanted. I recommend going here.

Came in with a galaxy s5 swelling battery issue and the rep I had was patient and understanding. He gave me all my options and helped me to find a phone that fit my needs. Excellent experience today! 12/10 rating for sure. Will definitely come back

Do not require masks, long waits and awful service. Couldnt even get in our account, took five minutes at the other store.

Nicole is amazing and Chris was super patient and helped with all needs. This was by far my best experience in any Verizon store, Nicole went above and beyond showing me 6 different phones side by side explaining the differences in a way I could understand starting with what I use my phone for most. She even stayed an hour after store hours getting my phone set up and dealing with several problems that came up and above all she made sure I was completely satified with my purchase and experience.

The people here are amazing and very professional. They get the job done, especially in Nicole. She was very helpful and I recommend this Verizon store to anybody that wants to be treated right and save some money at the same time. Excellent customer service!!

I came in to get a new phone and cancel a line. Brandon helped me and did a fantastic job! He got me everything I needed at a reasonable price and got it done quickly. Great store and wonderful experience overall!

Patrick Douglas has saved me today. My phone was fried and did not work after reheating time and time again. He knew what to do, with professional excellent customer service. He fixed my tablet too and for this, I will keep coming back!!! Give this wonderful man a raise!!!

I had a quick question and I got the detailed answer I needed. They were very polite and helped me even though I was not going to buy anything.I’ll be back here with all of my questions and needs.Ralph

James was a 5 star experience! Very friendly, helpful and fun. Zach and James made getting a new phone painless! Love my new apple.

Great store & good people! Talked to Lindey today about a commercial /small business account. She was very helpful and answered all of my questions. I would definitely suggest this store for anything Verizon related. Thanks Lindsey!

The young guy and gal helped me get my new phone screen on my pixel 3a since I didnt trust myself. They were super nice and friendly!

Went here to get my husbands new pixel 2 and James went above and beyond for us. He talked with my husband over several days and helped find the best deal for us. He was super patient with us. Go see James! Best sales rep!

Very good knowledge and support. Highly recommend them.

Sean was awesome! We ended up switching our entire family plan from AT&T to Verizon. He was super friendly and very knowledgeable. We would recommend him to all of our friends and family!

Im usually a pretty positive person, but my experience with this company has been bad. My account was hacked, I paid money and never received my phones. Instead of them fixing the problem they billed me an extra balance, didnt return the money they owed me. Im not a fan of this company.

Went to upgrade my phone. Nicole was very delightful and informative. Did everything she could to get it all squared away! Will definitely go back!

Tanner and Brandon were both very knowledgeable about the liquid glass product. Both my boyfriend and I purchased it. We had a wonderful experience today with them! Thank you.

I had a problem with all 5 of the iPhones on my business account being able to talk to each other. My wife called Verizon but nothing helped. I happened to be driving by the French Market Verizon store and decided to stop. After 3 minutes with Brandon I tried what he suggested and everything cleared up. My wife is happy again and so am I. Thanks Brandon, you’re our new Verizon guy!

My visit today was made so quick and pleasant thank to Brandon, he was so professional and knowledgable. He explained everything so clearly and answered all my question. I am definitely coming back to this store for any future upgrades.

Tanner and Brandon went above and beyond in helping me get insurance for my phone! They went through prices and coverages with me and were very knowledgeable, friendly and very patient while I was deciding. I totally recommend this location for all of your device needs!

Devin Latray was nice at first until it seemed like everything we asked him to do, didnt get done! We wanted to pay our phones off and he still financed them we found out when we decided to switch to a cheaper company now Im out of the same thousands I paid and Devin wont answer calls and noone wants to get back to me! Verizon is okay but dont go to Devin!

I went into the store 5 minutes before closing, not knowing the store was closing. Sean was incredibly helpful and stayed way past closing to make sure all my phones were transferred and my questions were answered. Great store! Great experience!

The person that waited on us needs to go to customer service school. He had none. Weve only been with Verizon for 2 months and I wish we had never changed!! As soon as I get my phone paid off Im leaving. They didnt quote anything correctly. We were to get a hundred dollar rebate. You ever heard of getting it in 4. a month. I would never recommend Verizon. The person was extremely disrespectful.

New Verizon store at 63rd and May was great. Easy in and out. Employee was awesome and very helpful with my new phone. Great experience AND they were having a sale!!!! Go....

Switching my service from AT&T to Verizon was made super easy at this store. The Verizon sales reps were extremely friendly and helpful in selecting a phone and a plan. I would highly recommend this Verizon store to both new and old customers.

I needed help switching phone plans to better suit my data needs, and was in & out of the store in less than 10 minutes, with a new plan that saves me more than $40 a month. Super quick & easy, and very friendly service!

My experience was absolutely great with Devin. He helped me and my wife will some great deals.

I would give this store 0 stars. Purchased a phone at the state fair and was told our number could be ported over. After a week and it still not being done, we stopped at a corporate store and were told that the number couldnt be ported over. We returned the phone to this authorized dealer but they didnt cancel the line so Im currently having to work with Verizon to be credited for several months worth of charges.

Go to Sam, did things I was told couldnt be done to help me get all my data back. Really valued our time. This is why we have verizon! Will visit again! And again!

Salesman, Sean was very helpful and willing to help us set up new phones. He offered several options on phones and various discounts. He set everything up and gave us a tutorial. Once our other carrier releases us, we can get started. Great experience. Thanks, Sean.

It was best phone purchase I ever had. Loved my guy Harry. I would have gone for him had I been 25 years younger.

Excellent customer service provided by Dakota. Will definitely be coming back and see him to upgrade in the future!

Kudos to all the staff at the French Market location. Theyve been most helpful and solved all of my issues. Theyve been very helpful in all cases.

Nicole and James made the experience of buying a new phone and setting up an account a lot of fun. The store is super comfortable with lots of chairs to make any waiting comfortable tell your friends and family to go here if great service and friendliness is what they want

Harry was very helpful. Im excited to have a new phone. Thank you Verizon for making it so easy to be your customer.

Sean C. Was very helpful and patient with me. He gave me advice without being pushy and helped me move from my old phone to my new one.

I am an Aquatic director and dropped my phone in pool. Becca was amazing to work with! Helped me save all my data and was very patient with me! She deserves a raise!!!

I had the best experience with Verizon. We had James as a sales representative and it was a great. Thank you James. 🤗

I had a really amazing experience and the best sales rep. He helped me every step of the way, and I was never in the dark on anything.I would definitely recommend a Verizon store

Wonderful experience working with Devin today to get my wifes new iphone!!! Definitely the best place to go for your needs!

James was great, helped us with all our needs. He was quick and very detailed, so that we truly understood. Thanks

I had been an AT&T customer for almost 28 years. Two years ago I met Neil with Verizon Cellular Sales. After talking with him I thought I might get better reception with Verizon and was able to cut my wireless bill in half. Then Christmas last years I wanted to get my wife an iPad Mini for Christmas. I went into their 63rd street store and talked with Marco. It was the first time in 30 years I could say I had a really great experience when going into a cell store. Marco was awesome and took such good care of me I left with two tablets inside of one. Then last week I had a conversation with yet a third member of the cellular sales force, Ross. Im an iPhone guy and have been forever, but I wanted info on the new phones in the market because of the predicted price of the new iPhone X. Ross took the time to tell me about all the major players in todays market and what their best features were. I was really thinking of going down a more economical path, when he asked what I think was the big question. How many Apple devices do you have? He had noticed my iWatch. I told him everything I have is Apple. He told me I should more than likely just bit the bullet, because the new iPhone X would connect to all my other devices seamlessly. I thought that spoke a lot for the ethics of the Cellular Sales Team. I know that each salesman makes less of an iPhone than any other brand. To think of the needs of the client before they think of their own wallet speaks volumes to me. Thanks you to everyone Ive dealt with so far. Neil, Marco, Brandon, Stephen, Ross and James. Rest assured Ill keep coming back! And sending everyone I know.

Both Tej and Tanner were extremely patient, friendly, and helpful. They were knowledgeable on the devices, and they offered plenty of help when I asked for it. Im certainly coming back to this store again!! 😁

Friendly and helpful staff. They are professional yet fun. My entire family was treated well.

I switched from sprint and my wife switched from Att. My sales Rep was Devin. He was the utmost professional about switching over. He sat us down and it’ll only took about an hour for the ordeal to go through

Traded in a Samsung and a very helpful staff helped me transfer all my data to a new phone. I would highly recommend this store! Thanks Harry and Marshall!

I came in needing assistance with getting an LG G7 after my Pixel no longer worked. Brandon was extremely helpfu, friendly and made sure I left with everything I needed to enjoy my new phone immediately. Ill be back for all my cellular needs!

Jake did a wonderful job helping me today. His customer service was unbeatable. He saved me alot of money!

Nicole Foster is the best! She helped me get my new phone all set and good to go! A+ all around!

I love Verizon Wireless. They are a good cell phone company to go with. However, I would not recommend this authorized dealer. Because of a upgrade mess up.

Got a new phone and it was a great process. Ask for James. He will take good care of you and put in extra work to make sure everything is taken care of. This is the place to go!!!

My first experience at this store was exceptional. I switched from AT&T to Verizon, and bought a new iPhone and accesories. James was very helpful on the transfer process, very knowledable about the products, and very personable. I am glad I made the switch and live so close to this store!

Came in the store to switch from AT&T. Ryan made the process very easy and was in and out less than 20 minutes. Very fast service and super customer friendly!

I called before I left the house to ask about rates plans and service. I spoke to Sterling I ask for a rate on just a WiFi unlimited plan for my son he is a gamer. Sterlings quoted me a fee of $20 for the Sim card and $10 for unlimited plan on wifi data 4g LTE unlimited so my husband and I said we would be right there to make the deal final. When we arrived there was great front door parking, parking lot was clean and clear the door was locked it wasnt past the hours of operation it was for safety I assume. We was greeted by both reps. I told them that I had called earlier and that I was there for a new sim card and wifi plan. Sterling was very attentive to my needs and seemed to be sincerely working on getting me the plan he had quoted. However like most things that sound to good to be true . So was the quote Sterling and his coworker proceed to tell me that that was for existing account holders and that the unlimited for just WiFi only was $80 well I was trying very hard to get there before they closed so I counted the rainy day fund (change) to get the original price quote of $30 to them before they closed and the coworker informs me that they dont take change and my bag of change sit on the counter in front of both reps the entire time we discussed everything up to this point so not only did he quote me the wrong price I brought the wrong amount had to drive completely across town late in the evening in the rain pretty cold outside just kinda dangerous trip for everything to be completely wrong mainly because of Verizon . So I didnt get a sim card .I didnt get my account set up I didnt get limited or unlimited wifi I didnt get anything accomplished it was a complete waste of gas and time if the rep had informed me correctly in the first place about the price plans and service of Verizon it may have gone differently very unsatisfied with this experience

Very friendly and helpful staff. easy to find off the interstate 😉. Thanks for your help.

I had a great experience at the Verizon Store. Mr. Dao helped me with my trade in from switching from sprint. Got me completely taken care of

I am impressed with the expertise and helpfulness of these guys. I needed to understand my iPad and now I do. Thanks.

I was having trouble getting my music to transfer from my old phone to my new one, and Jake got everything taken care of seamlessly! Will definitely go back!

Very friendly people. Great experience. Thanks so much!

Oh, so helpful! Cant say enough about the great customer service, the careful explanations, and the time they took with me. A thousand thank yous, Verizon.

Brandon and Tanner made shopping for a new cell phone an enjoyable experience, which was a rarity when I was an ATT customer. Highly suggest this store location.