Jerise (Jay) is AMAZING! She helped me get my mother setup with a new phone after a long overdue upgrade. Jay was patient, explained all of the functional changes of having a new phone, and even managed to modify my mothers account so that she got more bang for her buck. It was truly a breath of fresh air to receive TOP TIER QUALITY customer service. The world needs more of this! Props and many kudos to Jay! If Corp sees this, GIVE JAY A RAISE ASAP!! Thanks again.

I was very pleased with the service I received. I was helped by the manager Jay with my transaction. He was very nice and explained my new phone functions and answered all my questions. Very pleasant to work with and I would certainly recommend to others. This was the easiest phone purchase I have ever had and contribute that to Jay himself! Thanks for a pain free purchase.

I hope the store is better than the phone system, it says to talk to a store representative, press 1, when you press 1, it repeats the whole message over again, without ever getting you to a store Rep, Get it together people,I need to know if you have a certain phone in stock, and I need 2, Im not going to waste my time coming there if I cant talk to somebody first!!!

Alexis provided exceptional service. Too often people just go through the motions. But, Alexis took her time with me. She reviewed my account and clearly explained promotions and options available to me. She was very professional, friendly and knowledgeable. We will definitely work with Alexis again in the future.

Just bought my new phone an Jay was just so helpful thank you for all you do

My daughter recommended me this location for help with my device. As soon as I walked in both Will and jay helped me out perfectly! All the questions I had for my phone was answered and they even help me out with how to use my new phone. I will definitely recommend this location to all my friends and family !

Will and Jay did a fabulous job updating all 3 of our phones. Will was very meticulous and diligent in helping taking care of all our needs. Jay runs a great ship and will is a valuable employee. Two thumbs up!

This store is great, came into the store and will helped me out so much!! He answered all the question I had about the phones and plans! I am definitely coming back for my next upgrade.

Will was absolutely wonderful and Jay was great at helping him out when ever he had questions!! Very thorough and great work ethic. Best service by far.

Jay was so great and amazing. Im glad I had her as my rep ! Will in training but he did what he could do. Jay helped him out and everything was a success.

I always come to this store every time I need a new phone and jay has been soo helpful each time i go in the store!! This store is the best!

I have read dozens of reviews saying how wonderful and helpful the workers at this Verizon wireless are, in particular Jay. I understand why so many people think so - Jay comes off as very knowledgeable, helpful, and kind. However I was completely scammed by them, and after nearly a year I realized that there will be no compensation, so I am writing this review to warn other customers.In January of 2020, I went in to upgrade my phone. I had an iPhone SE in perfect condition that was at least 3 years old (no cracks or dings at all). I wanted to upgrade to the XS, and Jay told me there was a deal/promotion going on for that phone, where $400 would be applied toward my monthly bill as long as I turned in my old phone to their Verizon store. So I turned in my SE and bought the XS. I put down $490.10 that day because I wanted my phone bill to stay the same as with my SE, and I calculated out with Jays help that if I put $490.10 down, with the promotion of $400 it would come out to the same monthly bill. I have included a picture of my invoice for reference.A month later I received my monthly bill, only to discover that not only was there no credit applied, but I was also signed up for Total Mobile Protection which I never asked for. I went into the store and spoke with the manager Gary, and told him everything that happened in detail. He told me that the promotion I was promised never existed, that he could cancel the Mobile Protection (although I had already payed for 2 months and was not refunded), and that he would try and resolve the problem, although he didnt think there was anything he could do.Of course then the pandemic happened and nothing was ever resolved.So in conclusion I was told about a fake promotion that never existed in order to get me to buy a phone and to give Jay my old phone for free that I easily could have sold for at least $100 at the time. I am beyond upset that I was scammed. The fact that Jay still works at this location, even after speaking with a manager, goes to show that this location condones Jays behavior. Perhaps I am at fault for not looking over the invoice more carefully, but when you are assured/promised a promotion by a friendly sales person you tend to not look over the fine print.Please everyone be careful of Jay. They seem kind and helpful but it is clear from my experience that if you are not careful you will be scammed. And if that happens, no one will help or refund you, you will be out of luck.

Yesterday, I had the most wonderful experience upgrading my phone with Jay! I never thought I would say these words, but Jay made the whole process seamless. All my questions were answered without judgement, and with a lot of patience. I look forward to coming back in 24-months when I qualify for another upgrade!

Came into the store looking at new phones and Jay helped us out! She is amazing! Helped me out with my account and understanding all the promos! Definitely will recommend to other to this location!

Jay was amazing with helping me select my brand new phone! She is very professional, charismatic and knows exactly what a customer needs based on your phone usage and history. I love how welcoming she was and went straight to business to help me get what I wanted. Clean store and great people!

The customer service at this Verizon is unmatched! I had to replace a broken iPhone and Rubin was extremely helpful, knowledgeable, and quick to service me. Jay, the store manager, was also extremely knowledgeable and helpful when going through the process. They both made me feel comfortable coming into the store and all COVID-19 precautions were taken seriously. I highly recommend you go to this store for any of your Verizon needs!

The Store Manger Jay went above and beyond exceptions. Not only does he have skills that are unbelievable but he has excellent customer service. Today he performed magic to get my phone working. I see him as a future president of Verizon. You are so lucky have his skills with Verizon.Sincerely, Nancy McIntyre

I had to call Verizon on Monday to switch phones but could not come to the store until today, we’d the 4th. The store manager Jay Britten came in especially to meet me, even though it was her day off.She stayed with me for 2.5 hrs to make sure I knew everything I needed to know, and was completely comfortable with my new purchase, and I’m an old gal, so that wasn’t easy for her.Verizon is lucky to have such a knowledgeable young person with great manners and customer service.Thanks to Jay for the great experience.Vicki Johnson

Jay was amazing. My old phone was acting up so badly and Jay helped me find a solution that was within my budget. Jay was helpful, knowledgeable and courteous.

I was dreading buying a new phone but that feeling disappeared immediately when I was greeted by Jay. She was above and beyond helpful and the icing on the cake was her great personality. She listened to my needs and paid attention to details. I highly recommend seeing Jay at the Olney location!

I recently moved my telephone service to Verizon and found a very positive, professional, customer focused person to help with that transition: Jersie Britten. He outlined every step of the process, worked hard to get the best pricing available, and was always available.I will highly recommend the Olney store and JERSIE to all potential customers.

Jay has been excellent keep this young man hereThank you for services

Rubin was super helpful to both me and my mom! He was knowledgeable and very friendly. If you go to this store ask to work with Rubin :-)

Ive had four separate interactions with the staff this week and each was exceptional.Called up two days ago to ask how I can go about purchasing a phone at the store with the new COVID restrictions and spoke with Rubin. Rubin graciously explained the safety measures and answered some questions. After chatting with him briefly, I ran down to the store to select my new phone.During the interaction in the store, Rubin continued to be as helpful, knowledgeable and courteous as I could possibly expect. Ordered my phone and happily went on my way.Received a follow up call the next day to let me know that my phone was on the way. Just another display of excellent customer service.Today we picked up the phone and Jade assisted us with transferring our data, and wrapping up the purchase. Again, professional, helpful, and friendly.I have fairly high standards for customer service. Its important to feel positive about your shopping experience, especially when youre purchase is an investment. Rubin and Jade both struck me as exceptional representatives of this store and brand, providing the kind of service that creates a loyal customer for their brand and store location. At this point, I would go out of my way to shop at this location knowing that the environment is a great one to be in.

Jay and Ruben went so above and beyond to fix an error with an iphone order I had. They both displayed what I’d consider the gold standard of customer service! Thank you both for resolving the issue and for your hard work!

My wife and I took her elderly Mother to upgrade her phone. Jay was so wonderful with her (she is 91)! She didnt steer us to the most expensive phone because she doesnt need all the bells and whistles. Jay took the time to go through and make the fonts as large as possible and set the contrast because my mother in laws vision is not good. I was so impressed with Jay that both my wife and I will go back to her when we are ready to upgrade our phones!

I called and Ruben answered the phone and gave me step-by-step instructions on how to re enter into my Gmail account it was easy.Thank you Ruben#I really appreciated the.Kimberly

Brought my friend to Verizon to upgrade her iPhone 5! Thankfully, Jay was waiting for us! How lucky we were!! She was so personable and so very helpful. She presented all options to my friend and once we picked a phone, Jay transferred all the data from her old phone to the new one. She wouldn’t let us leave until she checked every app to make sure all was well. I highly recommend this young lady to anyone needing a new phone. You will be more than pleased you came to Jay - trust me!! 👍

I went in and upgraded my phone, Alexis walked me through the promotion. She was nice, understanding and answered all of my questions

Alexis and Willwere amazing and so very helpfulI am blessed so much

I came to the store to upgrade my flip phone to an iPhone and jay and will were fantastic! they help me transfer all my contacts and understand how to work my new phone.

Great experience. Rubin was fast and helpful. Got new iPhone 12 onboard company acct and fully restored from backup in like 30 minutes. Will be using this Verizon branch as my main store from now on. Thx.

Jay is simply amazing!Her knowledge, competence, personality, and understanding nature are beyond compare!! I will definitely keep coming back to this store!

This store is the best of any verizon store i have been to, the manager Jay, is an expert on the phones and a consumate professional. Customer service is great

I was impressed with Rubin on June 30 as he did a good job taking care of 3 customers at once. Me being one. Paid Attention to us all as the momentum changed solving issues.He has a nice manner too.Professional.

Gary was very helpful and professional setting me up with my new iPhone. He was also knowledgeable about the Apple products and made some great recommendations. He helped me save money as well as adding value add products. I would use wireless Only in the future and recommend to others. Thanks Gary!

Jerise was awesome. She has great customer service skills and provided all the information that I needed for my purchases. I felt like I was the most important person in the world. Thanks J for the experience.

Me and my husband care in to purchase phones. And we worked with Jay! She is awesome. Very knowledgeable. And assisted us with our new IPhones. I can say it was the best experience I’ve ever had. She helped us with no problem. I most definitely recommend Jay.

Jay was so helpful, and very professional and was very knowledgeable about my phone. Shes the best. Very friendly and outgoing. Thank you so much Jay

I will recommend this location to anyone thats looking for fast an great service Jay was working on my upgrade and syd was working on my fios I got everything done here thanks you guys I really appreciate it

Great & speedy customer service with Jay! *Love how respectful Jay was with my 70year old father! Highly recommend!

Just purchased a new Apple IPhone from Jay. He was fabulous. There should be more salesmen like Jay. Explained everything and I understood everything. He let me know all my options. He was also most helpful in transferring my old phone and giving it to my husband. He should get 5plus stars.

Came to upgrade my S6, was met with a smile at the door by Store Manager Gary. He gave me few different Samsung options and explained the difference of each phone. I ended up going with the S10e. He also saved me money on my bill by switching me over to a new plan. What a great experience at this location. Gary was friendly knowledgeable and efficient. Will be back to upgrade some more phones.Thank you so much Gary !!!!

I was with AT&T for many years. Wasn’t sure that I would change my cell service. However, after my visit to Verizon in Olney. MD, there was not question about making a change. Received excellent service. Appreciate Gary’’s knowledge and patience. Other staff were very polite and helpful.

Jay was very helpful when we visited the store! She was very nice, polite and fun to be around. She was also very professional and had a great set of skills. We definitely recommend Jay!

Customer service is the name of the game. And Jay was there to help. Working with me I got an upgrade and had all my information transferred. Thank you, Jay, for your attention to detail and being there for me! I am now the happy owner of an iPhone 10s.

Polite, knowledgeable staff offers helpful advice and assistance for Verizon products and plans with out any hard-sell. Local business, has a good assortment of phones, tablets and all the accessories whether iPhone or Android. Great hours too. Mohammad went the extra mile to ensure that I was satisfied with my latest purchase/devices.

Visiting family for holidays and my LG completely shut off. My sister told me this was a great location and she wasn’t wrong. Gary set up a new A-50 for me and updated my account. Can’t thank him and this location enough.

When I entered the store I was greeted enthusiastically and the service was out of this world!! The best part about was she was very knowledgable and honest. I would recommend her to all of my family and friends from now on. I hope that she is in line for a promotion because it will be well deserved.

Came into this location an Jay omg she was amazing help me with my phone and also customer service skills was great I will shop here from now on Thanks Jay

Jay was super helpful from beginning to end of the sale! I walked out with an upgrade from an 8 to an 11 without having to be hundreds of dollars more. Super happy with the customer service and the products they had available.

Such a great personality and extremely competent. Great customer service. So good, we went back the very next day to add to our existing service plan. Thank you, Jay!

I really appreciated the team as Gary and J both made this phone switching process effortless. They were both extremely nice and attentive to my needs and got me the phone I needed and got me set up. Thank you!!

Gary was great! I actually had such a great experience that I am sending my wife to see him tomorrow. Verizon did a great hiring job. Thanks

Gary took care of my son and me when we came in to purchase new iPhones. He has excellent costumer service and is quite knowledgeable about Verizon’s products and services. I would definitely recommend Gary and Verizon to my family, friends, and colleagues. Five star service!

I had a great experience at this location. The staff is very helpful and courteous. I come to this location regularly and am never disappointed with my experience. I would highly recommend them to anyone with Verizon

Every time I come in to this VeriZon store I get the most professional care and instructions how to continue on..Jay and Gary have always been able to solve my issues I may have. Please keep them T this store if possible.

My daughter and I were at the Olney Verizon Spartan Road store. We just had some questions. J who works there is the best. Not only was she able to answer our questions, she explained how we could payoff my daughters older iPhone and get a brand new iPhone 11 that just came out. J is a super sales person. She is very upbeat and professional. Verizon should be lucky to have her as an employee. Judy Milstein

Great service. Gary was a pleasure to work with. He was informative, patient with me and answered all of my questions. I would recommend him to others without hesitation.

Jay handle everything I needed I do recommend everyone to stop,at thjs location

Gary was very helpful. He kept his cool when there were multiple people to help. He was kind and talked in a calm voice.

Jay was excellent manager an she help me out

Gary was extremely helpful throughout my entire visit. I came into the store frustrated with my broken iPhone and he he assured me we will take care of it and provided me with all of my options. He was very friendly and professional throughout the whole experience. I am leaving happy with my new phone!

Yesterday, I called the store to see if I could get a cover for my new cellphone. The person who answered the phone, hung up on me with out answering my question. I took a drive by the store and it looked dark inside. Could not see any one. There was also a key box on the front door. Was surprised to see the key box. Was wondering if Verizon is moving out of that location?

Gary and rueben were awesome. Answered all questions. Got me a great new phone. First rate experience

The associates at the olney wireless zone are always so helpful to me. I’m older and not the most tech savvy, but they always have time for my questions. I really appreciate there help.

Had a great experience at this Verizon Store with Mohammads assistance. He was very detailed in explaining my options in an understandable fashion and getting me set-up with a new device. Id definitely return to this location as the service was much better than most other Verizon stores Ive visited in the area.

The information and experience that Gary Shared with me is really great! I am really excited to have my phone fully fixed with all the apps in place. The customer service i recieved was excellent. Again, than you verizon for putting the right ppl when we need them most.

Gary helped me understand how I could save money with an updated plan. I came in for a sim card for a phone that would not work on my plan. He found this out for me

I have Verizon for my business. My employee went inside the store to upgrade his phone. Mohammad reached out to me after the sale to let me know that he can save my business money with a few new promotions going on. I ended up with a new Samsung Tablet and a Hum, all while saving money on my bill in addition to the impact it had on my bottom line. I would highly recommend this location, Mohammad was very transparent and communicative the entire process and made it seamless.

My galaxy s6 was starting to give me a lot of issues so I stopped by the olney wireless zone to see what options were available. I ended up upgrading to the S10. I Want to thank the professional friendly staff here, especially the store manager Gary who was incredibly patient and knowledgeable.

Been coming here for years and never disappointed. Gary saved me money and went over my bill throughly. Will be back to add phones.

Gary. Did exceptional job our service was absolute out standing everything he done for us we will be appreciate thank you very muchJohn & Senait

Jay gave me better than super service! An overall great experience.

This is a gem in Olney. If you live in the area and need cell phone needs this is your place to go! The staff is knowledgeable and patient. They take great care of you and ensure youre happy when you leave. I couldnt ask for anything else. Also this location is locally owned, who doesnt like supporting good local business?

Great customer service!! They really helped me with my new apple 6s Plus and any questions I had they helped me greatly! They were very knowledgeable when it came to Apple products as well! Lastly they really made me feel like choosing Apple was a great choice!

I had a great experience. Salesperson were very friendly and knowledgeable. Definitely would recomend this store to a friend.

Gary Woodlin was great helping to solve the problem. He was very patience with me and took the time to explain everything. You are lucky to have him as an employee. Thank you Gary.

Picked up a new phone today after suffering with the same old LG V20 for a few years. Jay really hooked it up! She was helpful, kind, and extremely efficient. Mad props to her for running things as well as she was for being alone in the shop.

I broke my phone tonight, just what everyone wants to do after working 12 hours in the freezing cold. I went to the Olney Verizon store and was taken care of immediately. I had lots of help from the store manager Gary Woodlin who was able to take care of everything. I even forgot all of my passwords and was very unprepared, but that didnt faze Gary, he smiled politely and said I got you. I am very satisfied with my experience and look forward to doing more business with Verizon. Thank you!

This location is the worst. They promise things and don’t deliver. Went to get the promotion of the note10 plus. Buy one get one. There is no such promotion. This is a 3rd party Verizon dealer. Not legit all a scam in some way. They work on commission. Please everyone do not go here. Always check online first. It’s taking a full week to straighten this out so far and maybe longer.

This is the best Verizon store i’ve been too. It’s very spotless and neat! The store manager is very helpful, extremely professional, honest and also able to multitask! I don’t have to wait when I come here. Great Service.Thank you.

Much appreciation for the professionalism and personality of the store manager Mr. Gary Woodlin. He helped recover very important photos of my precious deceased father after the Verizon on Rockville pike and Georgia ave wouldnt try.

I was so impressed by the way Gery took care of me and got me through the experience at the store. I had a great experience thanks to him.

Came to upgrade to iPhone 11 was helped by Gary. He made the process very easy and saved money on my bill.

Great experience at Verizon in Olney. Gary was awesome and patient with answering all my questions! 👍

What an incredible store manager and Verizon representative Gary is. This is my prime location the last 10 years never been disappointed.

I had a FANTASTIC experience here. Syed and his team are the best! Im so grateful for their time and patience and help to get me the best deal for me and my family. I will drive here even when I move!

Jay was awesome and provided a pain free process. Very quick, informative and efficient. Definitely recommend!!

J took care of us and saved my family quite a bit of money helping me switch providers and our other members consolidate all of our lines onto one plan. The whole process was as painless as could be, thank you!

I came in the store for a question an i left out with a new iPad an hotspot jay was so great her skills an all i truly love this lady please if you ever in the area stop at this location .I highly suggest you utilize her as a customer trainer for other Verizon employees.

We had an amazing experience with the best Verizon salesman Jay Britten in Olney MD. He was professional, efficient, informative and sold my husband his first iPhone. He transferred from a Samsung. Jay took his time and answered all our questions and assisted with a smooth transfer of the phone. He also provided information about other savings we could have on our Verizon account! He deserve a promotion, excellent A++ experience.

Gary was very knowledgeable and helpful. I didnt have to wait at all, and my new phone was set up with no problems.

Staff person Mehmood, at the Olney Verizon store did an exceptional job with resolving the issues I had been having with Verizon wireless, for some time. He is not only knowledgeable about the intricacies of his job, he is professional with top notch customer service skills. Than you!

Was looking for a new phone cover for my S9. Gary was quick to assist me and help me find one that worked best.

Best Verizon store I’ve been to. The customer service knowledge and professionalism is 1st class.

Gary was a great represented to you he explained everything to me and I enjoyed doing Business with him .

J was great again. Always solving any issues we could encounter.

Thank you Gary and staff for helping me get all set up with my new 7 plus !!!Will be back to upgrade more phones.

Incredible Incredible experience from the Store Manager Gary helped getting me all set up stayed until 7pm.Thank you Gary God Bless !!!