Amazing! This shop is customer oriented and willing to go the extra mile to figure out the problem. Have only charged me for the actual work performed and have always made the call if it was outside of what we thought was the problem. Alex, David and Paul are always the Go-To guys and they definitely Git-R-Dun! Love this shop.
This shop is the best! Every time I go there Im greeted in a friendly manner and I receive excellent customer service. I have been coming to this shop for years and have never been disappointed. I have owned an R6 and a WR250 and have always trusted my bikes with their amazing service department. I also purchase all my parts and maintenance items there. All at reasonable prices for quality products. If you are looking for a great bike, this is the place!
I have been shopping with Yamaha Motorsports of Olympia for over 6 years. From the first time in till the last time I was in they have been amazing! They have treated me very well and I have continued to shop here. I ride a Kawasaki and I choose to shop here for all my needs. I would recommend stopping by and saying hi to the shop! Everyone is very friendly and worth the shop!
Gylys family is great, always willing to help! If they dont have it they can get it for you. Great service.
Fantastic people here with great customer service. I had an issue with a bike out of warranty but they went out of their way to contact Yamaha and get it covered. I was under a time crunch so they also worked me into their very busy schedule.I could not have asked for more.
These guys were excellent to work with. They serviced my bike on short notice, including unanticipated repairs, and had it ready for my trip. Really appreciated their level of service.
So every time that I have dealt with these people or this company is been nothing but a great experience and even though I didn’t even buy anything off them the last time that I reached out to ask them a couple questions they were more than helpful and willing to not only go above and beyond and send me all the links so I can get clarification on part of the engine bay but you can tell if they really care to make sure that I have complete understanding on what my question was. I give them a 10/5 cause the stars stop at five but they deserve more!!!
Bought a brand new ktm 250exc had very low miles and then started having motor issues. Turns out it was a bad gear that that year of bike had, Was told I needed to call KTM for warranty because it was out of regular time due to dates.This is the reason for the 1star. First I was told they were 2 months out for service which is out of the dealership control but when I had my opening to bring it in they didnt even look at it for over a month because I was told Yamaha had a recall of bikes that they needed to fix before they were going to look at the bike that I had already paid for. So they put unsold bikes before one that a customer had paid for already. Then it took over 4 months to get my bike back which was due to parts issues and was never told that the $20 part I needed could have been bought elsewhere and I couldve been riding for the season.Then was told that they did me a favor for letting me know about the defective part and charged me over $400 dollars for labor on a brand new bike that was bought at this dealership.Be aware they will go above before the sale but will put their own profits before issues that come up after they have your money.Needless to say I will never go back and will be sure to let it be known how the experience with the dealership was.Oh and one of the owners made sure that I knew he used to work for the Sheriffs office, How that has anything to do with the bike issues I didnt understand.
I would give more stars if I could. This has to be the best dealership in North America, PERIOD. The parts department and service center have always been staffed with the friendliest, most helpful people in the industry. In fact, over the years Ive made real friendships here, both with the staff and other customers that Ive met while visiting.Prices are VERY fair on both OEM/non-OEM parts and I always feel welcome, even if I need help or advice when Im turning my own wrenches. Shipping on OEM/non-OEM parts is always fast as heck, and more affordable than buying online at other big retailers. The service department has always been happy to answer my questions or give advice when Ive needed. I know that I can always call to get the parts I need or help figuring out whats wrong with my bike(s). They have even had my back on several warranty issues and saved me big $$$ in the past.One time the starter solenoid on my bike went out while I was in town and they came to pick me up with a trailer (for free) and helped me fix my (older, out of warranty) bike in the parking lot with parts they had in stock! Where else are you going to find a place that would go out of their way to help customers like that??Customer appreciation days are also great! The pizza parties and movie nights are fun and I try to make an appearance every year. Demo days are always fun and a real treat every year!I feel like this review doesnt do Motorsports of Olympia justice. They are just the best and Ill always come here first before going anywhere else.
Outstanding customer service! An amazing service team! Especially Alex! Hes polite, respectful, patient, and professional. Rest assured all my bike service needs will be at Yamaha Motorsports, Ill be sure share my experience with every motorcycle enthusiast I know and come across. I would also like thank Paul for stepping up and helping out Alex. Hes just as awesome as Alex, very professional! THE BEAST is up and running once again...thank you so much Yamaha Motorsports of Olympia! (2017 KTM 1290 SUPER DUKE R)
The staff is always professional, polite and welcoming. This place is a gem for the riding community, a cut above the rest.
Yamaha motor sports of Olympia staff was exceptional in their customer service and friendliness. Their pricing was fair across-the-board, Then any other dealer around. I would highly recommend going to Yamaha motor sports of Olympia first before going anywhere else when looking for a Yamaha.
Great customer service! Always serviced with a smile and respect. Thank you for being my forever dealer.
The people are kind and the service is exceptional. I would refer them to anyone
If you’re looking for OEM parts they are very helpful. If you’re doing anything remotely aftermarket look elsewhere. The parts department seem to have better things to do than to help you find what you need. As a consumer I appreciate sales reps to take the time to help you find the parts you need even if they can’t supply them. I prefer to buy local, but I’m left to the internet yet again to finish out my projects.
I rode in from out of town and popped in in hopes of getting a question answered regarding my navigation screen. The moment I rode up, I was greeted by friendly staff and event riders. I had a very positive interaction with the service department and I met the owner (John) as I was leaving. My experience was fantastic. Everyone was beyond helpful. I fully endorse doing business there because they know how to treat a customer. My issue was resolved and I gained a bit more knowledge about my bike too. A+++ for Yamaha Motorsports of Olympia, WA.
Couldnt get my part, but helpful all the way, with suggestions to help me out in my quest, thanks guys
Incredible dealer! I double checked the bike was in stock. Applied for financing. Took delivery. All within a few hours. Very responsive through text messaging and offered a variety of financing options. I love my KTM Adventure 390!
EXCELLENT customer service!! John and Paul went above and beyond. Will definitely come back to do business and refer everyone over to them!
These guys are awesome. Even honed a cylinder for free as I’ve bought a few parts there here and there.
I had to drive about an hour to pick up my husband’s motorcycle that had been repaired. Due to traffic I wouldn’t have arrive until 6pm which is when the store closed. I called around 5:00pm to see if they wouldn’t mind waiting a few minutes after closing for me to arrive and they without hesitation said they would. When I arrived Paul was waiting for me and he processed my payment and loaded the bike on the trailer for me. He was SO NICE! I would highly recommend this business to anyone.
Best place for a tire change
I take it all back. I made trip to dealer, bike was a year old, 1500mi, dirty, half worn out rear tire. 1500 mi of thrashing. Then, clueless terrible sales gal wasnt willing to negotiate on price at all....at least didnt even attempt to. I do put motorcycle shops at the very bottom of the pile of dung in terms of professionalism.I was going to send an email to management but I doubt they care much more. Jeez, what a feeble attempt at engaging a customer and making a sale when a customer walks in the front door.
Great CS, friendly, and knowledgeable
Great sales staff. Answered all my questions. Without a doubt ill be back!
I live closer to other dealers, but decided to make the drive after I called to ask if they had any YZ250F. Im very glad I did! Kari, in finance was great! She was very knowledgeable, friendly and had a great smile 😃! Service mechanic (Dave?) Went over the bike with me and treated me with respect like we were old friends. The guys in parts department got me all set up for early maintenance on the bike. Overall, Im super stoked on the bike. I would go to Yamaha Motorsports of Olympia for my next bike hands down. Thanks yall! 🤙
Picked up new 2020 Raptor 700r SE. These folks rock. Made it simple and easy... will buy from here again
Kari was amazing!! she is a great example on how someone should do their job. I will for sure be buying here again. Passionate People Are Priceless.Thank you for all you do Yamaha Motorsports Of Olympia.
They had a black colored sportbike in stock but it wasnt the color I wanted. They didnt try to sell me what they had in stock but ordered the bike I wanted. The buying process was straightforward, not stressful, and seemed fair. The other employees I interacted with were friendly. It was a good buying experience.
Due to covid everything is hard to get ahold of. Found what I wanted somewhere else but they sold it even though “I was first in line”. Made another phone call and talked with Kari and she had a 2020 Yfz450r like I wanted! Came down the following day and picked it up. Everybody I talked to was super friendly! Went above an beyond to help answer any questions I had! 10/10 going to go here first next time!
Always a great experience. Great customer service.
Kari is amazing! 😍
Dont go for anything Tao Tao
Awesome people
Fantastic customer service 👍👏💪. Great experience for me and anyone else who goes there. The staff are friendly and incredibly helpful. Make you feel that your the most important person in the business
Great deals and the people here are great!!Thanks for all the help Chasze!
Purchased a 2018 MT-07 last week. Initially had shopped all over the Puget Sound and this store had excellent customer service from sales to parts and the service department. On top of that the pricing was also the lowest for that 2018! They are family owned and you can feel it. Would highly recommend you shop them last on you journey for a new bike!
Great customer service. We shopped all around the Puget Sound Area dealers. They had the best prices around. Very good inventory of bikes too. Service center charged less than half of what it would be elsewhere. I purchased my first dirt bike here years ago and it is still the friendly honest place it has always been. I will continue to come here when it is time for another bike and for services.
The guys here are awesome, extremely helpful and friendly about it. Do great work on the bikes too! The parts guys as well as the service guys are very personable and quick to help!
Good place to come for any fun bike or ATV you could want!
The people there are great! I love spending time here, if they dont know about it, theyll look it up!
Yamaha of Laceys customer service blew me away right from the start. As someone who had never been a motorcycle enthusiast, I was hesitant to enter the place, but they always made me feel at home. I got a five-year warranty through them, I enjoyed getting my bicycle serviced there, and I enjoyed my bike!! : ) Keep up the good work!
Great shop! Everyone is very helpful and friendly. Ive had them install new tires and a new chain on my bike and they got it done quicker than they quoted me, by days which got me out riding during the dry weekend. Super happy with this place!
Very friendly staff.They know their bikes. Check out their Yamaha rides for a chance to check out and ride new bikes. They have new and used motorcycles Military gets 20% off gear.
Bought a new bike there and I was professionally taking care of. Alex and John took personal time to help out as well, which was really helpful, and un-usual of most people in the business. I take all my business there and have been really pleased at not just how well I am taking care of but how speedy the shop is. The parts department is a huge help as well, ensuring anytime I need or want new parts I get exactly what I need which is a time saver.
I buy all my parts and supplys there, real friendly people, I also have them installed at the same time!
Always great treatment, always professional service...
I bought new tires for my virago and had them installed and the team was amazing, everything was on time and done perfectly. Thanks guys!
Have purchased 2 bikes from them so far and each experience was something unforgettable. They always have gone above and beyond on meeting my desires, give very fair offers for trade ins and great deals on my bikes. Family run business with an extraordinary level of customer service. Accessory prices are very competitive.
Had my bike serviced for the season and everyone was knowledgeable and helpful. Taking all my bike purchases and needs to Motorsports of Olympia!
Very nice place looked at some quads very friendly staff made sure we were helped out
These guys are great, all the staff are friendly, very knowledgeable. I come here for any services or I need and Ive also bought a bike from them in the past. Best motorcycle dealership experience Ive ever had
Stop here to see what they had for quads dirt bikes
Went into Yamaha with an unusual issue I was having. They were stumped but were willing to research and go above and beyond to try and solve the problem for me. They were super patient and nice. I would recommend this place to any of my friends
Friendly and extremely knowledgeable professionals like Alex make this the best bike shop in town! The shop staff are the best in the business and take pride in doing the job right! And the owner, John, is an absolutely great and fair man!
Great group of experience in moto sport3
Have bought 2 bikes from them. Always awesome. Always friendly. Great family run shop.
Great Shop. The people that work there are nice, and helpful. Their prices are fair if not better than most.Highly recommend.
Great price on the bike I wanted. The sales experience was just ok but I got such a great deal on my bike I didn’t care. I would definitely recommend this place to anyone looking to purchase a motorcycle.
Friendly and very helpful. Great service department
The only place I will ever go to purchase motorcycles, or motorcycle parts. The entire crew is knowledgeable, friendly, and go out of their way to be helpful. Very difficult to find the full package like that from sales, parts, and service departments
Get away from Seattle, Tacoma and Puyallup and find a real bargain for yourself without a ton of striving. These guys price some of their rides pretty decent.
Competent and helpful sales, parts, service departments. Got a used FJR there at a reasonable price; it was beautifully detailed and they threw in oil changes for engine and final drive.
Didnt buy anything but pretty decent store, nice selection of bikes and equipment
Bought a KTM 690 SMC R from them, customer service was remarkable they did not pressure you into anything I had a really good experience and would recommend this company to anyone who is looking for a bike
Nice staff, well organized.
Always super-helpful and courteous. One of the best and cleanest showrooms anywhere
When I first came to this shop I was trying to find a place to get my R6Ss oil changed and I could not have been happier with the experiences since then. Alex in the service department is quite knowledgeable, welcoming, and always has a good attitude.I have had the chance to speak to Dale in sales on multiple occasions and every time he has been polite, relaxed, and just an all around great guy to talk to.The guys in parts are wonderful to interact with and will show you all of your options when trying to get what you need.Overall the store experience is wonderful, Prices are competitive, and you are never left with that awkward feeling you get at other bike shops.I will definitely continue to purchase from them in the future.- Jacob Edmonson
Excellent! The two men at parts dept. were very helpful, going well beyond what I expected.Thanks
What great customer service. They go the extra mile. Thanks
Very helpful staff! Explained everything in full detail to my son while we looked for a new racing bike!
Anyways helpful and knowledgeable. I feel confident I will new taken care of when I come here.
Bike was acting up after I had just got it back from the shop. Instead of having to come back in I believe Alex and Courtney (I apologize if I got the names wrong) helped me out by coming out and checking on the bike. I would never have expected that type of service from a dealership. Thank you so much! Amazing service.
Friendly welcoming staff- always a good day when you see a bunch of ktms lined up!
Great people and great prices
Profesional and nice people.
Spent $4,000 on a bike and was told it wasn’t what we ordered because they assumed on the info they gave us and there’s no other option when we went to pick it up! Very upset, was handled wrong ! I’ve never been so upset shopping with them. Will go somewhere else next time! Will cost me $500 more to get what I was told I was already getting!
Fantastic Service! Always willing to help and get you squared away.
Quite a few different models to cater for most tastes, they had a small selection of clothing and some accessories. No pressure from sales people.
Realy cool people and nice bikes
Alex and the owners keep this place very professional. They have gone out of their way to help me more than once !
Been a customer for years great service, friendly knowledgeable staff, excellent financing!
Went in for a masterlink issue that I made on my bike, guys were super helpful and even checked on my throttle, something I never asked. Awesome place, looking to buy a bike in the future from here.
What a great place to do business! Sales, service, or parts, Ive experienced them all and you cant go wrong.
Stopped by to get my 2017 R6 ECU flashed with update... Service was super nice and super quick!
Excellent. Informative. Helpful. Customer friendly.
I brought in my beadlock wheels to swap tires and I gave them the wrong torque specs and as a result a few bolts were broken. They stuck with it and got me out all fixed up. I really appreciate them getting me out in time for a vacation.
Pauls awesome...😊😊👍
Have had my bikes serviced here for years, they do a great job.Havent bought a bike here. I usually try to buy a used bike with low miles. They never carried any used FJRs. The time I bought a new Styker they didnt want my trade.
Ive bought parts from them and had them work on my bike. The rates are good, and the customer service is EXCELLENT. I only come in there once or twice a year and they almost always remember my name and bike! :-)
Took care of a recall repair on my motorcycle quickly and professionally. I recommend making the drive to Olympia to have them perform repairs or maintenance on your bike.
I needed a battery checked and confirmed that it was defective and they did that for me and put it in writing AutoZone failed me and ORiley failed to do the paperwork like Warrenton needed
Always a good experience! Love this place!
Great service department. They fixed the tire on my zuma in minutes.
Great experience from start to finish. Walking into the door I was welcomed by Dale Bartley. We probably talked more about riding than the bike I was interested in.Took a couple of days to get my loan processed through Obee but despite some difficulties with them (no fault of the dealership) but Dale worked hard for me.Even though it was a used model I was really happy to learn I was getting 20% off my gear when I returned to pick up my bike!Cant recommend them enough. And Ill soon return so I can get the selfie with Dale I forgot to get due to excitement. Great local shop.
If you want to deal with friendly, helpful, courteous, knowledgeable people get in contact with Yamaha Motorsports of Olympia!