Very disappointing! No vanilla ice cream on a Sunday!??! No hot fudge? No chocolate sauce?? The employee was annoyed that we interrupted her phone time and when I ordered a chocolate sundae with chocolate topping she scooped the ice cream and set it in front of me with no toppings or no spoon. I asked for the chocolate sauce and she said she cannot give me a topping unless I order a sundae. I told her that I want a sundae then which she then went over to get a topping just to come back and tell me they don’t have any chocolate toppings. This is late afternoon, wouldn’t she have known this by now? Maybe not, I suppose playing on her phone was more interesting then doing her job. Heck, she could have run to Big Lots and got some toppings to get through the day! I would have been okay with that! Pretty pricey, $7 for a caramel apple? Look, I understand there’s a shortage of service people and I have worked in the service industry for years so I know how it can be tough, but this place is not that busy. She could have put the phone down and spent an hour doing her job of prep work, but with I’m guessing from her mannerisms that she pretty much hates her job or maybe she hates people, who knows??

Nice place. Higher end chocolates. Be prepared to spend some money if you go here. Great selection.

Looking for boxed or individual chocolates? Special occasion or not this may be the place you are looking for. The have a large selection of unboxed chocolates, all clearly labeled and priced. They have seasonal products year round. Lots of sugar free sweets. Lots of discounted bloopers. This location also has ice cream. The staff is mostly helpful and friendly. The place is clean and mostly in order. Check out the caramel apples.

The worker told me the store is going to close forever in January. Heartbroken.

I always test a new ice cream parlor by ordering a hot fudge sundae. First, the store has a large selection of chocolates for sale and the prices looked reasonable. The staff was friendly and prompt. A good variety of ice creams to choose from. The sundae, however, was a flop. It comes layered in a cup. The bottom layer was so-so. The fudge had an off-taste to it. The vanilla was OK, but equivalent to what I might find in a grocery store. the middle layer of fudge was plastic in texture -- definitely overcooked and like the last was scrapped from the pan. Another layer of vanilla and then covered in chocolate syrup. It was just not enjoyable. It is a good thing they sell other things.

Great deals and fresh chocolate

Recently visited this store the selection of chocolate and candy is amazing and very good but the 2 employees that were there were terrible! When I first came in I got stared at by both of them and they made me extrmemely uncomfortable and then they refused to help a couple with items from there fudge section hopefully those 2 women get fired an absolute disappointment

Store was well kept and of course there were tons of chocolate selections. Found exactly what I needed. The experience could have been better though. The employee at the counter (Tracee I think) was rude and very short with us. Maybe try to not argue with customers who are spending money at the store. I’d rather just buy what they have at the store than go back and deal with her again.

The boxed chocolate is that boxed. The display case chocolate is great. Really i go here for the diabetic inducing hot fudge sundays. They are fantastic.

I had been coming here for awhile to get my dad his sugar free fudge he loves so much but now when I went in I asked the lady if there was any and she told me she had never had it and point to a wall that had baged sugar free candy she had poor customer service and was not helpful she came off rude when she said like I was an inconvenience to her wont be returning

Friendly staff and great selection. We were offered a sample while there, it was delicious.The pricing of some of the items was hard to find.

Terrible service, they did not have the huge heart shaped box they normally sell at Valentines. Associate said to make up for it, they had a $70 dollar 5 lb sampler box on sale for $39. 99. So I picked that box up for purchase, was told by associate it was still $ 70 some dollars because that particular box I picked up wasnt the expired box, as only expired ones were discounted. I walked out, never again to walk in that store, or buy any of Russells brands again.

Everyone wss very helpful and there is so much to choose from! Also, loved the free candy when I walked in the door.

Nice selection of sweets

They anyways have some sale going... So definitely a place to go and find some delicious treats - either for gifts or just to treat you

The absolute best chocolate covered strawberries I have ever had and made fresh every day! Apples are amazing!! Love the manager..❤

All employees were setting up Valentines displays and not engaging us. Missing prices, deceiving signage for 50% off Christmas on Christmas wrapped boxes. Not recommended unless last resort

Very nice fast service

Wow!! We got some great deals, found out the chocolates that are in the cases are made fresh daily, and we scored lots of free chocolates....... We will definitely be back

Very good chocolates also diabetic candy sugar free. Caramels with sea salt for diabetics awesome

Staff was nice! Many 50% of deals! If you like chocolate this is the place for you!

Very high quality products. Very high prices. You do get what you pay for.

Disappointed they dont have the buy 2 get one free for the sugar free

Very friendly employees and mom loved it very much

Very nice store. Lots of good stuff to choose from

Love russell stover store!! we will be back for chocolate purchases during all holidays

Love this place. Great deals at times.

Love, love, love!!!! Always buy gifts for my team and family here and we all love the chocolates!!

I love all the great selections of their candies, the good prices, but best of Alli love the quality, and taste. 😋

One of the few places where I can find licorice jelly beans

Veronica signed me up for Rewards n I hot Free Chocolates! U Rock!!!

Love the sale we came across. Excellent Christmas gifts

I love the selection, especially the caramel apples.

Some sales are good. Otherwise not an inexpensive store.

Good chocolate,Russel Stovers is the best!

Me n my hubby favorite guilty pleasure spot !😍😍😍🙌🏾🙌🏾🙌🏾🙌🏾🤗🤗🤗🤗

If you dont open on time. If there are people waiting. Seriously, you really should apologize for opening late. Oh, your open sign isnt on. Just, not a good look this morning.

Such a friendly welcome. Expresso chip sundae, perfect if youre having a terrible day!

Great ice cream flavors at a great price!

Good service, easy to find location

Excellent candy. Love it.

Nice and friendly staff.

Although some of the chocolate was expensive, the quality was commendable. The bathrooms could be cleaner though.

Great customer service

Pearl was very rude and acted like she didnt want to help anyone.... poor customer service honestly. 🙄

Like I died and when to heaven

Nice place😇

Great variety

The bomb

Great value

I love chocolate!!!!

Great

Chocolates are amazing my fave

Love

Snow is delicious