Just bought a TV. The person helping us was very knowledgeable and articulate about the products, and was easily able to meet our needs related to mounting and delivery.

Helpful staff, had to get a new laptop, and while they didnt gave what we needed on hand they helped us so it could be delivered to our house.

Terrible service. Waited for assistance for over 15 min. Decided not to wait any longer. Buying printer somewhere other than Best Buy. Change the name to Zero Service!!!

Great service again from a different best buy. They treat the customers great with no pressure and able to answer any questions.

Great personal service. Good features of all models of laptops. No pressure just facts.

Lots of great products. Good customer service.

Purchase experience was stellar. Tho, the associate who helped me wasnt very familiar with that particular department, he was VERY helpful. Im glad I went in and bought a ROOMBA!

It was okay, bought a out of box tv that didnt come with a remote, they offered a remote that was supposed to work for the TV... but it only works with the TV remote that comes with the TV plugged into it. Overall service was good, but I keep getting similar results.

Nice gadget and electronics. but the customer service is poor, maybe because am black 🤔 everyone I approached claimed to be busy, I stood there almost an hour to be attached 🙁

Good place to get stuff if stuff is the stuff you want. Clean, friendly, good variety/selection. Good location with easy parking.

Awesome, gave me my new credit card, the worker that helped us was very helpful and intelligent. Very good service.

Purchased a new computer 3 days agoThe Geek squad member was so patient with me and the door salesperson was exceptional.

Bought a baby bottle dispenser online because we were coming into town to grandmas which is withOUT wifi. When we got to Best But they said oh sorry we ordered the wrong one, but if you want it, its $90 more with wifi. What a racket right? We bought it, then we said ok whats your return policy ( used/open box), they said 14 days, we said see ya in a week!!!!!👍😁

Needed one item tried to push credit card and more expensive equipment than i needed on me. Customer service needs tons of work. For just a. Y adapter NEEDED not going to buy things i dont like an amplifier or home stereo system to connect my 2 speakers. Will not recommended to anyone

I am happy with my new microwave. I ran into a problem with the installation and I was promptly helped.

Don’t pre order anything from them as if someone cancels or bring that item back they won’t look at the pre order list. They will put it on the self for anyone to buy. Plus the customer service is not that wonderful either. They tell you what you want to hear and when you come back to complain they tell you something totally different.

Ive spent a total of 10 min on hold. Are you kidding me? I just want to know if you have a Microsoft Surface 8 charging cord. Thats all. But nooooooooo, calling to confirm you have it, clearly to much. Well when someone has time can you check into this?

Their phones are awesome! Recommended!

It didnt seem like any of the associates who were just standing around talking wanted to help me at all

When our family goes to Lacrosse we never fail to go to BestBuy and look at the latest and greatest and technological gifts

Geek squad was very helpful, I cracked my phone screen this morning and it was unusable but they were able to fix it in an hour. They’re very nice, while I was waiting I looked at laptops and Hamid let me know about all the best deals I could get. Hamid is very nice so if you ever need a laptop ask for him

Good for electronics & entertainment furniture!

Getting hard to find good electronic stores that are local. You make my husband happy when he shops so i love it!

Horrible customer service!!! Purchased an oven and it was missing parts. Then after trying to call and talk to customer service was on the phone for HOURS with no answer. Then had to go to the store to talk with someone. Just to say they had to order the parts. Go home and find out the parts won’t arrive for 2 WEEKS! I specifically ordered the oven to get it right away just to be told now that I have to wait weeks. I have a strict diet due to medical issues and now I have no way to cook proper meals. Only other option is to physically take back the oven and get a new one after hiring someone to pick up and install it. Yet it falls on my shoulders to pay, haul, and assemble a new one.

Very helpful in laptop department.Answered all our questions.

This place is way over priced. But they do have selections that no other store carries.

Great customer service. Was waited on right away. They are very knowledgeable about their products.

IPhone 11 (Face ID) fail after update.I updated my phone on Saturday as requested by the manufacturer. Then my camera in portrait mode fails, my Face ID is not working. I talk to Apple and the refuse to replace my phone - even after them confirm full well that it’s their product that fails.I go to the GEEK SQUAD- they see my notes to give me a replacement but the guy says since they are not an authorized Apple they can’t complete the replacement. What a waste of my time and money to drive up there stand in line and have Mr. Geek Squad not honor a replacement by Apple.

If I need anything electronic this is my first choice. They accept used old cell phones, laptops & flat screen tvs for recycle her handy.

Drove half an hour to this location. It was a wasted trip. Looking for a case and other accessories for a new phone. If you have anything other than a iPhone or Samsung Galaxy, dont waste your time - they wont have it. Walked around the part of the store where the stock cell phone related items several times, and was completely ignored by their sales staff. One was actually helping another customer, the rest were stocking shelves or standing around.

To be called Best Buy the prices were pretty high for appliances and they had no air conditioners no excuse me they had two 5000 BTU air conditioners in the whole store sad

When will Best Buy go out of business? they sell defective, cheap products that don’t last. 👎🏽

Employees in electronics ignored me.Had to find my own products and use internet to get details.

I have called this store and multiple Best Buy stores and not one human person ever answers I have sat there and called every department of that store 3 different days and no answer. It is 30 miles away from me so I am not going to drive there in the middle of winter. Plz get it together cause it is old. Thank you.

Unfortunately, the great people who work there are overshadowed by the mask illusion. Apparently they prefer people to shop elsewhere.

Dont purchase a dryer with the steam feature. They dont hook it up.

Great store, just wish they didnt run out of stock on items I wanted, but I would guess Covid is to blame for the changes.

They dont do what they tell you they will dont get the geek squad extra protection I bought a phone and got the extra protection for broken screen and they wanted to charge me more than it would cost to have someone fix it almost anywhere... No good

Hector was so patient with us two old computer know nothings. He was so patient and informative

I needed to change my data plan and I had the most patient, kind customer service person ever. Im sorry i didnt get his name. Seems like everything he tried wouldnt work on the other end but he continued different things till mission accomplished. I really appreciate all his help. Great employee.

We went with the anticipation of getting our kids a couple Chromebooks to help with schooling. Unfortunately there were absolutely none in the store. Asked about ordering, but they cant even put orders in for the store, let alone customers. They recommended trying again in a couple of weeks. We chose to purchas elsewhere, since school doesnt wait weeks for us to be prepared. On a positive note, at least they were honest about time frames and didnt try selling something they couldnt follow through with.

Good customer service. Had to wait a while to get some help.

They were knowledgeable and friendly

Helpful staff. Had just what we were looking for

Sales associate DJ came to me and asked if he could help me. He was very knowledgeable regarding the Samsung tablet. Great service. I would recommend him & I love the tablet!!!

Great Customer service in an out.🏃🏾‍♂️

Stock limited, many open shelves. 09-19-2021

4 laptop purchases within 2 years ( Madison and LAX ) because I was impressed with the staff and store ... fast forward to needing customer service (LAX). Was on hold indefinitely (twice) and emails were left unanswered. In-person visit to the store revealed the cost to repair a laptop screen $300-350 with a 4-7 week timeframe. Really could have gotten that info via email or phone. Buh bye, LAX Best Buy.

Very helpful and friendly.

Great customer service to the client I was with.

We were looking to buy a new TV and worked with the sales representative, Adam Buisman. He was so very helpful!! He was incredibly knowledgeable, very personable, and patient with all our questions. Highly recommend him and Best Buy!!

Knowledgeable staff, lots of interactive displays for ideas.Fun stuff. 🤗

I used to think Best Buy was more expensive than shopping online. Now Im finding excellent deals in the store and their website!!

Found the iwatch charged I needed.

Staff was helpful, but didnt really seem to go over the top in helping me to find a great laptop.

Best buy in onalaska WI, has a great salesperson named Lawrence. Very knowledgeable in computer hard drives and capa ilities

Always a great place to get electronics. Curb side pickup was a bit slow today - thats why its only 4 stars.

Long delays. Need more help there

Got a gaming pc here. A staff member helped us pick one out. Asking what we were looking for and didnt force any expensive one on us but what we were looking for and any questions he answered and made it so easy. Loved the computer we got here 10/10

Horrible experience and customer service! I purchased new kitchen appliances & two in-wall a/c units (install & delivery). if you plan on doing the same, heed my advice and take your business elsewhere. The installation guy Best Buy hired made a mess and didnt clean any of his work up... I wish that was the only issue though. He arrived at my place 2 hours later then scheduled, it was now late in the day and he clearly wanted to get done with the job as fast as possible. He tore my floorboard/trim off to install the new dishwasher, however, he was lost when it came time to put it back on. He couldnt figure out how to do it, and told me Id need to figure it out myself. Sadly, this is after he took the new a/c units out of the box, scattered the parts everywhere around my living room, and then said he didnt know how to install them (if you thought Best Buy would send a capable installer, youd have been wrong). Instead of cleaning up, he just left the parts scattered. He told me Id need to contact Best Buy, so I did. This is were things get even worse! The individual I spoke with said I shouldnt have let the installer remove my floorboard/trim, it was my responsibility....lesson learned, I guess next time Ill hover over the guy endlessly while he installs my appliances...As for the a/c units, there is nothing to report. I was told someone would reach out to me (my Best Buy Consultant was made aware of the issue, as well as another Consultant in the Appliance Department), instead of receiving answers, its been crickets. I havent heard back from anyone and still have parts laying everywhere. Ill update once this gets resolved. Also, pictures on the way.

Always a nice selection.

I bought a Fitbit today. Sam is the young man that helped me. He was so nice and very helpful.

Very helpful and nice young man named Sam that helped us buy our phone,case and eccessories today and then he even put them on. Great job!

Bought a washer with the extended warranty... Dont waste your money on the warranty they dont/wont fix anything. Washer has been down since June its now Christmas and we are still waiting for it to be fixed.

Best Buy has been very accomodating during my temporary period of disability after major surgery.

Nice clean store,with nice knowledgeable people always willing to help

They dont have anything anymore. Store is empty. Went for ps4 games and accessories and their was not much to see or look at

Staff were very helpful and gave me the opportunity to ask questions.

Customer sevice was great, but pc and video game hardware availability is lacking. Although, some of that can be attributed to covid and lack availability more broadly.

Staff were very rude and threatened to call the cops on me when I was just quietly shopping with my son. I have never experienced this level of discrimination and harassment at any retail location. Will not be shopping here.

Good price

Met a really nice salesperson in computers. Very interesting man. And knew exactly where what I was looking for was.

My experiences at Best buy are either great help or they totally ignore you when you get the help its a nice store when you get ignored well you know

We needed a fridge and a stove, and I actually like what they have in place right now due to COVID-19. We basically had a personal shopper, and she was super friendly and knowledgeable about the products. We basically already knew what we wanted, but she really helped us nail down the specific models.

IDK. On one hand, sketchy and full of clueless employees.On the other hand, no Microcenter anywhere in the area.Give and take.

Clean organized store, helpful staff, update technology, COVID-19 controlled.

Did not have what I needed

Had to look for someone to help us but then fine.

Has all the essential.

Great place to look see it before you buy it. Phones, tv, refrigerator, washing machines, electronics

Theyre always helpful with respect, and its very important

Was there yesterday, someone was eager to help you with something. Some things are a little overpriced but at the same time your paying for quality merchandise.

They dont sell cds anymore

Never buy their trading cards online or at all.I bought 50 packs of Pokémon cards, Sword and Shields Darkness Ablaze booster packs.Opened them and some had 9 cards, some had 11 cards, some didnt have a code card, some were missing the Rare card, some were already opened. Out of those 50 packs I opened, I only got two holographic cards. Bestbuy allows returns on trading cards, most likely mine were all re-sealled booster packs.NEVER BOUGHT CARDS FROM THEM AGAIN.

Staff were very helpful but the overall appearance was very unkept (parking lot) it was full of garbage and litter was very run down in appearance

Good customer service wham your there!!Dont bother to call they dont answer there phones.

Very easy to deal with. Nice employees.

Staff was super helpful and yet didnt press on features we didnt need. We were in and out in 20 minutes with a new desktop and a new tablet.

Gabe helped me order my laundry set with pedestals. His customer service was great and he was very efficient! Best Buy employees are all awesome and always do their best work.

Really knew their stuff!

Clean store masks required products are limited, but I was looking for gaming stuff. So I understand.

Very talented Geek squad team fixed my remote start I recommend Zach and tem

So my stove went out on me 4 days before I went into Best Buy. Best Buy was my last stop out of 3 other visits to different stores. Just so happens that the person who was at the appliance department was the same person I bought all my other appliances from back when Sears was in the Mall.. I told him what I was looking for and then he did the research within 5mins I said sold.. Thanks again Gabe. You know me as J.C.

Very good

It was time to upgrade my technology so that I could continue working while traveling. I knew what I wanted but could not decide on the product. Erik and Lawrence were amazing!!!! They did not rush me; they answered every...and I mean every question and even price matched when we were done. It was an amazing experience. Thank you!

Its Best Buy, so it has a decent selection on hand of what youd expect. But the service at this one is atrocious. Employees simply dont seem interested in interacting with customers unless they absolutely have to. When I spent a good while perusing kitchen appliances, no employee came even close to greeting me. And just last week I walked up to the checkout lanes with $1300 worth of product and employees were more interested in standing around doing nothing than making sure I had everything I needed. Dont get me wrong, its nice to shop without being bombarded by employees every 2 minutes, but being asked at least once during a half hour visit would have been nice. In fact, this problem is so pervasive at this location that I cant remember the last time someone seemed interested in helping me.

Great service

We purchased a freezer, good price.

This store is nice, clean, good customer service. Much better to deal with than the corporate side of Best Buy.Great place for your electronics!

We had gone to office depot first and they didnt have what we wanted in stock but said they would ship it to us. Went to Best Buy & not only did they have it in stock....it was cheaper. Thanks for the great help & service.