I’ve been trying to make an appointment since 8 am when they opened and it’s now 5 pm. I was told I needed a referral from the primary care doctor. I called the Primary doctor and they told me my insurance does not require referrals so there is no such form that Basset is asking me for. However, I called Basset and they said I need a letter from the doctor that they would use as a referral in order to make an appointment. So I Called the primary doctor and got a Letter faxed over. The girl named Ariel that was scheduling appointments told me she’d check to see if referral came. At first she said they didn’t get it and as soon as they got it I could make an appointment. Then I called again and she said she had to ask the admin team if they got it and they would call me back. They never did. The last time I called she said it takes them 3-5 days to process a referral. My health insurance does not require referrals! This is just their process. They said they don’t want me to get stuck with a bill my insurance company won’t pay. I told them they are listed under my insurance! We have insurance cards for that reason! Run as fast as you can from this place. They do not care about treating people.

Dr. Travis is such a Caring Kind Young Man. I can call Him whenever I need to ask about my Wound Care He Responds Right Away. The Staff is also very helpful They try to make their Patients Comfortable I always Leave there feeling good &hopeful Thanks to Supervisor Barbara Team Leader Paula Ana Maria Pammy and All of the Other Office Staff for making Me Feel important I Thank You Very Much. Stay Positive Safe&Well God Bless🙏❤...Love Debi&Hank

You sit on hold forever and no one ever picks up the phone! EXTREMELY UNPROFESSIONAL!

When you need to call to make an appointment your call can take up to an hour until someone answers the call

My friend had an 11:20 appointment with the doctor. After waiting for 1 hour we were told that we had another 45 minutes more to wait. I complained that this was unacceptable and this was not the first time that an interminable amount of time to wait was told. The last time my friend was here she ended up having to reschedule due to longer than usual waiting time. The excuse given for this was there were people ahead of her and there were sick patients who needed to be seen first. I was unaware of any sick patients in the office. The Doctors were walking around and one even went out for something to eat. I attribute the lateness of the appointments due to overbooking to make the most of the time during the day. This is unacceptable!! It needs to be addressed ASAP. Especially when transportation was 3 hours away, which was told to the receptionist which didnt seem to matter to her!!!

This is the place to go to when something ails you

They got me right in and were friendly

Couldnt care less about my pain, decided what the problem was without listening to me. Drove more than 80 miles round trip for my useless visit. Still in pain, PA needs to learn to listen!

Always leave there with my questions answered. Dr I saw was wonderful, helpful and took time to listen.. was just there 3 days ago for a biopsy and the PA was outstanding as well as the nurse I had Melissa (Moe). My wait times have always been within 5-15 minutes.

I have had 2 major surgeries with Oneonta Specialty Services. They have done great work and everyone from the office managers to the surgeons went far above and beyond what they were required to do to help me feel comfortable and work out logistics pre and post op. I highly recommend Oneonta Specialty Services.

My husband was in need of care on a Saturday afternoon and he could not have been treated in a more professional manner.We were very grateful for the care he received.

Convenient care was terrible. I was not given basic diagnostic testing based on my complaints, I was told my symptoms were aknowleged and to see my primary if I dont feel better soon. Complete waste of time.I went to another local urgent care down the road for a second opinion, I was flu and strep tested, my condition monitored, and I was prescribed nausea and flu medications accordingly. They also instructed me on how to ease my symptoms and what to look out for.If youre sick, dont waste your time hoping to be treated at Bassett Convenient Care.

Convienant Care was awful. I got mansplained based on how educated the doctors were. I could hear the PA yelling in the hall at another oatioent about how smart he is and how he was doing SOMETHING G right all the years to still be there.My questions on treatment never answered. I could have been treated as a human with out of ordinary health concerns but instead they chose to NOT be safe and put my health at risk. Their reason is simply because they know better.I went to another doctor who was incredulous at the lack of treatment I was given.This is my second experience here where doctors have chosen a less safe treatment just because they say they know better (they admitted to a “grey area” where they have wiggle room. All other doctors have chosen to keep me safe and healthy. These doctors said eh you won’t have symptoms because I don’t THINK you will)Also, because I’ve been educated on my Illness (one that there are a lot of mis understandingsand the field admits to not fully knowing) and I was able to question them based on medical research I was told I was crazy. “I’ll treat you!!! For mental break down!!!” Is what I was told.Girls!!! Be careful you don’t let your brains show! Every male I encountered in this trip had a big misogynistic attitude. I wasn’t even allowed to talk without being talked over. “We went over this” I was told...NOOO you said how much you knew and I start to try to understand your point of view (the grey area) and you talk over me. YOU did all the talking. I am still not clear as to why they made decisions that put my health at risk.Thank goodness I went to my regular doctor who did the opposite and I’m taken care of