On my way to buy ribbons for spring arrangements, I stopped by a store. We have a lovely selection to choose from. It was also a great sale. I appreciate everything you have done.π
This store was a lot of fun for me. It was a very calm and well-organized environment. It was really well stocked. Anyone who appreciates arts and crafts of any age should go shopping here.
It was my first buying experience with this seller. I ordered satin ribbons and got them at a very fair price. I didnt expect that the quality was this fine! I am highly impressed with the ribbon quality. You guys should buy ribbons from them, they have got a very nice collection of ribbons.
A very quiet and calm place. The shelves are organized and stocked. My search was rewarded with exactly what I needed. Anyone who is into arts and crafts, regardless of age, will enjoy it.β
This is a nice and famous ribbon store! I like it for my tastes, but my wife enjoys going there on occasion and splurging. It is a pleasure to work with them!
I love this location! Great staff to assist you and I can usually get what I want there. Itβs becoming a bad habit how often I visit this location. At least once a week or every two weeks.
This place is very quiet and calm. Everything is organized and fully stocked. I found exactly what I was looking for. 10/10 for anyone into arts and crafts in any form.π€
Calm and quiet. Fully supplied and organized. I was able to locate just what I needed. 10/10 for anyone interested in arts and crafts of any kind, regardless of age.βββββ
Fabric and crafting supplies are available in this very clean store. The staff is very helpful and there is plenty of space to shop. Highly recommended !!!π
Brought a Tulle fabric from this amazing website, it was available at a very attractive discount and they delivered it in time. I am so glad that I choose this platform to buy it, I am gonna shop for more stuff in future. I love their product quality and their prices!
Placed an order and got confirmation that they received it. No word on the order for a week. Contacted customer service to ask about it via the chat box on the website and no one responded after an HOUR. Finally just entered my email in the section that would place my question in a queue. No sooner did I do that I received an email with a tracking number but no response from anyone, not even a sorry it took so long to process your order. Then they decided to ship it using FedEx Smart Post, which I swear a FedEx employee must have walked it from the warehouse to my town because it took almost 2 weeks to get to me and tracking showed it literally moving by a state a day (Thats on FedEx not BB). I can understand if my order was accidentally skipped or there was an issue in the warehouse but to not even offer an explanation or a simple sorry is unacceptable. They could have at least upgraded my shipping to the next level so I could get the items a little sooner. The 6 spools of ribbon I ordered did arrive but too late for what I needed them for. I have no complaints about the products, they are exactly as expected.
I go here for all my crafting needs. The staff is helpful and friendly. I specially love the people at the cutting table since theyre always so friendly and helpful and always ask me what Im making with the cloth!
I found exactly what I was trying to find. Quiet, stocked with all kinds of arts and crafts. 10/10 for anyone interested in arts and crafts.
Love this store! The employees are great, they let you know they will help without being pushy. Highly recommend their services.π€
Iconic and famous art store! Handy for my likes, but my wife likes to go there on occasion and splurge. I appreciate their services!
I would like to compliment the framing department. It is a friendly, courteous, and professional company with a great sense of humor.
Wide variety of art materials. It is a great place to get the stuff. Thank you so much!
This location was very nice. The selection was great. I found the prices to be slightly higher than comparable stores. I highly recommend them!π€
Id want to express my appreciation for the framing department. They are friendly, courteous, and professional, plus they have a terrific sense of humor.
The tablecloth that I had brought from here is still as beautiful as it was on the first day. I must say that the quality of fabric is rich. I am gonna buy another tablecloth soon.
The store has lots of fabric as well as crafting supplies, its set up very nicely, and the staff is friendly and helpful.π
Customer service is excellent. Excellent location and well-kept park!!
Management is nice & considerate, as are the staff members. Happy to see such good customer service from the store.
A dream of art supplies!!! Only thing was they were low on the type of ribbons I wanted. But I picked up some other stuff as well and Im excited to try them!
I went in without a plan. That said I found inspiring materials and colors. A great and friendly place.
They have a nice customer experience. Theyll help you to get the best products for yourself. Highly recommendπ
The store is very clean and has plenty of fabric along with craft supplies, and the employees are very helpful.
The deco mesh looks stunning! I loved the quality and the price.βΊ
The very clean place has tons of fabric along with crafting supplies, the store is set up very nicely and employees are very helpful.
Ordered a tablecloth for the side table, the material of the fabric is very rich and the color is very vibrant, I am gonna order one more for my sister.
The service is amazing overall a good place to shop for fabric. The fabric is very affordable.π€©
Really nice company. They have everything you need. Thank you so much guys!π
Shipping was fast and smooth, most importantly I liked the products. Thank you so much, guys!π
I have been buying products from this site and I am very happy with the services they offer to their customers. I highly recommend this company.
This is a really great place to buy stuff for handicrafts and handmade. I love it.ππ
I love this location! Great staff to assist you and I can usually get what I want there. Itβs becoming a bad habit how often I visit this location. At least once a week or every two weeks
Nice and amazing products of this company. I am really happy with the services of this companyπ
There are so many different types of fabric to choose from. I love this place.
The best and fine quality products of this company. Highly recommend this company.
I have just received my parcel and the quality of ribbons that I had ordered looks stunning! They delivered the product in given time.
This Company is TERRIBLE!!!! Please stay away from buying. They will come up short and give you a hard time to refund back your money. Customer Service is VERY UNPROFESSIONAL!!!! They act as if youre trying to get away with getting a refund but in reality they are coming up short and playing games when it comes to refunding back your money. Whoβs running this terrible company. They need to be reported to BB.
This is the same company as Tulle Shop and Fuzzy Fabric. They have terrible reviews, they probably just change names to avoid the bad reviews that pile up. Heres an idea, why dont you just fix your terrible service and you wont have to change names.... just an idea.This company shorted me 8 rolls of my order. Once they asked me a few questions and had me send them a picture of the box that showed they couldnt possible have fit one more roll in the box and it was 8 rolls short, they stopped responding.Avoid whatever fabric company is listed at 1951 S Lynx Ave, Ontario CA
WARNING!!! Return policy is sub-par. You have 15 days to return AND you have to pay a 20% restocking fee. I ordered $75 dollars worth of product 25 days ago. Some of the colors are not the same as pictured and I didnt need the remaining deco mesh items. Also, shipping was very slow.
I purchased for our wedding. It exceeded my expectations. Everything is wonderful and exactly what I was looking for. Cant wait to order more for my baby shower. I highly recommend. Thank You, BB Crafts.
This tablecloth is excellent quality for the price and beautiful color as picture. So many items that took me some time to find what I want. First time order. Would buy again.
Phenomenal experience! I needed about 160 yards of tulle and BB Crafts had exactly what I needed. Amazing prices and everything shipped the next day!
DONT DO IT!!! I am not one to leave negative feedback ever, however this company is terrible! Not only did they wait 10 days before shipping the eta for the item ordered was past the day of venue needed. When notified that I would be sending it back she was of no help refused to issue a credit back to my card wants me to pay a restocking fee and return shipping! Oh I think not I will be notifying my bank and filing a formal complaint with the BBB about this poor excuse of a company
Very disappointed with BBCrafts. I have been a customer since 2011, I am not sure if ownership has changed over this time or if their service and quality has just tanked, but it is just terrible. I used to love this company, they had a great selection, orders shipped fast, great prices and it used to be that they took care of issues that came up. As of the past 3 years or so, it has all changed. Items have been discontinued, so selection is nowhere where it used to be. Ribbons that I ordered for years were replaced with alternates that were totally off in color. BBCrafts will not send swatches to ensure you order the correct ribbons and to make that worse, if you are unhappy with your ribbon, they will charge you the return shipping fee AND a restocking fee. I ultimately found a new ribbon company because I was fed up, but due to the higher prices, I decided I would give BBCrafts another try. Bad decision. My order was delivered yesterday to my previous address. I had updated my info on the website after I moved, prior to placing my order. Apparently there was a glitch of some sort and it was sent to the previous address. BBCrafts just does not put customers first. I have to fill out forms, pay to get the package rerouted to me ***IF*** FedEX is able to retrieve it. They have zero compassion for customers and put their bottom line first. Terrible way to run a business. I dont see them lasting long if they dont make some changes.
Reasonable price and great customer service. This company has been there for more than 10 years and very reliable. .
I was charged 18.70 for standard shipping (4 to 8 business days) and my packaged arrived ten days after I placed my order.Upon inspection of the package, one entire spool of tulle was missing and the coral color I ordered is almost a neon pink fuchsia color.When u called about the missing item I was told they cannot help me over the phone and I have to send an email.as fat as the missing spool goes they wrote back that they would ship the item shortly.as far as the wrong color (tthe item number did not match the invoice ), o was told that the fuchsia pink Id in fact their coral and if I so choose I have 15 days to make an exchange.Bottom line... I will not shop here again. I used this site as it was recommended by a friend but the quality is mediocre and the service is terrible. You get what you pay for. Never again!
I LOST MONEY USING THIS COMPANY! I ordered 40 rolls of ribbon which was of horrible quality and I could not use it. I paid an outrageous amount for shipping also. I returned 38 rolls, which I had to pay shipping AGAIN to return the horrible ribbon AND they wanted to charge me another 20% to restock the ribbon. DONT USE THIS COMPANY!
As we speak. Im am trying to receive my refund for an error that was not done on my part. Initally when I made my purchase, I put my P.O. Box as a form of address (which screwed all this up).FedEx in Otay, Ca (which will get their review next for lying) took my information wrong, address was missing a number. They then returned to sender. (Once again not my fault).I order 175.00 worth of ribbon. And so far have been refunded a total amount of...drum rollllllll, 33.00. Does this sound remotely fair? Also you never deal with someone personally which is horrible.Be prepared to do live chat when dealing with company. Also never received email confirmation of the packaged being return or what kind refund was being processed. Had to find out when I logged on to my online banking.Horrible!!
Service is good. Free Shipping at a lower order total would be great.
Fastest turnaround on xmas wreath mesh. pretty colors and easy to work with.
I ordered a large ribbon quantity from BB Crafts, only to find my order took over a week to process and then another 8-10 days to ship. When calling to check the status of my order, it was delayed due to an item being out of stock that was NEVER communicated. I was on a deadline to receive the product. No refunds or discounts were given on shipping. Basically -- except longer processing times and expensive shipping with a strict cancellation policy.
I loved this sight not no more shipping went up too high. Couldnt get checked in to my account, lm done with it very disappointed, I had trouble ordering, but when I seen how much shipping went up, too much.
If I could leave them no stars I would. They delivered a $300 order of tulle fabric to the wrong address and told me it was their problem. I am still fighting them to help me get it back or refund me my money. I will not be using them again and im a wedding designer and I order hundreds of dollars in tulle a month. Thats what I get for trying to save more by switching suppliers.
Best affordable gift wrapping ribbons available.
Great products and great value. Would buy it again.
THIS IS A CHINA FRONT COMPANY, IF YOU WANT GOOD SERVICE AND PRODUCT YOU WILL NOT FIND IT HERE !I am a wedding decorator based out of the midwest and I recently needed to order a large amount of white tulle. I made the mistake of thinking this was a company based out of California, everything is setup to appear like they are a US based company, THEY ARE NOT A US COMPANY. That in itself is not an issue, the issue comes from the fact that they set me the wrong color tulle, when I contacted them to solve the issue there were two major problems, 1. Their chat function employee gave me a scripted, you can return the materials, pay for the shipping again and a 20% restocking fee. And then 2.When asked to talk to someone either higher up or over the phone he disconnected the chat. I proceeded to search for an actual phone number, found one and called it, i did get a woman on the phone and my experience went so far downhill from there. She proceeded to insist that the color issues were my fault ( I put the correct color in my order), that no matter what if I need the correct color that I would have to pay the fee and shipping and that in no way shape or form do they stand by the product that they are selling.Do not order from this site if you want a quality product that the business stands behind.
Great quality and Price
Customer service sucks and the shipping charge is way too highalways out of stock on certain colors
Owesome Service Customer!!!!
Cheap prices