I personally wasnt upset but the day I was there was the first day of your system change-over, and some of the customers were very ticked off. The wait for some people for a lube, oil, and filter change was over 2 1/2 hours. I think mine might have been that long but, I watched the tv in the waiting area and played games on my phone, so it didnt seem that long. The cashier when I went to cash out was terribly upset by all the glitches in the new system, started crying and had to leave her work area. I felt bad for her. Some customers were _itching and complaining. It was not a good day for either workers or customers. But me personally I was ok, after all Gods timing is the only way things go. Who knows if I had gotten out of there sooner I might have been in an accident. So, all is fine!

Professional team. Clean facility. Never had a bad experience.

Very friendly atmosphere, very knowledgeable, great selection and reasonable prices. My salesman-Ryan was awesome, he walked me through the whole process of buying my first brand new car and made it very easy and exciting! I loved my car buying experience because of him!

Jason was great to work with. He listened to our needs and offered several options to fit our budget and wish list. He made it easy, understandable, and timely process. This is our second vehicle weve purchased from him and intend to follow up with him again when we are ready for our next one.

If it wasnt for Byron Edwards I wouldve went to another dealership. Hes the epitome of a great salesman. Hes courteous, thoughtful, honest and trustworthy. He makes me feel like Im a valued customer not just another customer!!

Was very impressed with Tim Whitaker the service advisor. Went out of his way to insure that my vehicle would get to be serviced that morning. I would expect nothing less from the staff at Dunn. Also, I went into see my salesman Jim Vallequtte and he also went out of his way to insure my vehicle would be taken care of.

I had a terrible experience dealing with Dave White Chevrolet on Alexis & Monroe. I took my car to Dunn Chevrolet and they were very courteous and respectful. They did a great job repairing my car and I appreciated their professionalism. Stay away from Dave White. They are very rude to their customers and they didnt fix my car after keeping it for two weeks with no loaner.

Jim V is great!!! He is always friendly, honest and easy to work with. We have purchased 4 vehicles through him…would have been 5 but he was on vacation and wasn’t gonna be back for a bit. We tell everyone to go to Dunn and ask for Jim!

I called ahead to make an appointment for an oil change but even with an appointment it took two hours to be completed and back out the door. My truck sat out in the parking lot for almost an hour before they even started working on it. There has to be a better way.

I contacted Mr. Phil Roach about an issue I had almost a year ago from a previous repair. He got me right in and made sure the problem was corrected. He also has great communication. He is the reason I dont want to go to another dealership. I thank him for his time and commitment to his customers and his position.

We have been with Dunn, Chevy, Buick for 6-8 years. We have had two sales representativesin that time. Both representatives have been especially gracious. They have made sure we are getting the best information so we can make good decisions. Throughout the time, both sales representatives have kept in touch with us. Mr. Lawson has since left Dunn, Chevy. Buick. Mr. Velliquette took his place. Mr. Velliquette has been extremely helpful with the leasing of our present 2021 Equinox.

The service crew was friendly but the problem was not found while they had the vehicle and we were surprised to be charged $108 to have them drive it 13 miles to supposedly find nothing wrong. Took it home and the vehicle still has the issue though not as bad.

I took my car in for an oil change and tire rotation. They not only did that but, they also washed my car and fixed the squeak on my brake pedal. Thank you to the mechanic.

Took over 6 hrs to get an oil change and a diagnostic check bc the service person marked me no appt even though I had booked one. When I called 3 hrs after drop off to check on the status, the service woman gave me so much attitude and told me that they had JUST taken it back to even start, and offered no apology or any other info. She was rude and made no attempt to help make it right. Thankfully the lady where you pay was nice and helpful and at least offered an apology. Will NOT be going back there...after using them for service for a few years. Really went downhill...

They were well aware of my schedule and time limitations, helping me to get in and out in a very timely manner. I wanted a new Buick because I just love them for there style, price and amenities. Ford almost reeled me in by a cheaper price but my empathetic dealer helped me to see that Ford had nothing special and it would be ‘cheaper’ if I would put a boatload of money down

Everyone was pleasant. Work was completed quickly. Very satisfied

My 2018 Colorado started to get the transmission flutter that the 8 speed transmissions get while we were on vacation. After research I found out that there was a TSB for the fix from GM. I was like great I have to take it to the dealer. No headache at all! Everyone from the guy at the service desk to the girl that set my appointment to the guys in the shop that worked on it. Great job! 18 years ago I probably wouldnt be writing a good feedback lol. If this is the new Dunns your doing it right. Thanks!

Its wonderful and very clean. Alot of great people work there. Mike Hitch is differenly a great salesman. He has turned a nightmare into a wonderful experience for me.

It would have been nice to be told that my car was completed. My back was to the service bay. My husband saw the car come in, but I waited another 10-15 minutes, but no one came to tell me it was ready.

Had discounts we were eligible for and they refused to honor them. I understand that vehicles are scarce right now but that is no excuse to not honor rebates especially when they are listed on the website. The salesman was warm and friendly and made it a pleasant experience overall just wish the dealership held up their end

The service was done in a timely fashion, and the representatives were very polite.

I had a wonderful experience. Super friendly and knowledgeable staff. Everything was perfect!

The process was seamless from appointment making to conclusion. Nice waiting facilities

Had vehicle in for LOF change. Done timely. But again failed to wash vehicle. I ask for it to be washed and they say yes, but does not get done. Disappointed.

My husband and I went to Dunns to look at the 2021 Equinox models they had on site. The selection was great and we found the best fit for us. Everyone was very friendly and helpful in our buying experience. Our salesman, Justin Carlton, was so knowledgeable and wonderful to us. He helped us find our new Equinox!

Excellent customer service! Jim V. was a great person to work with and made the new lease of my car easy and enjoyable. Thanks!!!

We love Dunn. We have never had a bad experience with their service or body department

The time I came in for an oil change. Before this most recent time. I had put a huge red tag on the rear view mirror that says do NOT wash. Because I have a ceramic coat on my vehicle. That costed me $1600. They still washed it. That was my only issue. But this most recent time I notified the gentleman and he wrote a note not to wash it. I also put the tag back on the mirror. Other than that I am happy with the service at this establishment. People are friendly and respectful. Look forward to coming back again.

Reese was great. He listened to my concern, answered my questions, explained what I could expect, and delivered in his promises. This was my first time working with him (Ive been a customer since the 1980s) and I was very satisfied.

Love the coupons mailed makes price more competitive and service person stepped up to address and ask how can help.

Did not fill windshield washer fluid, still signaling empty after servicing. Car wash left half of my doors and all lower body conturing filthy.

Rep. Was very helpful in the service that I needed.

Tim and Tammy were grate, outstanding servics

Made appointment for oil, lube and tire rotation. I arrived about 1/2 hr. early for appointment and they checked me in and took the vehicle immediately. Vehicle was returned to me with service complete in about 45 mins. (and they even washed the exterior of the vehicle). Good customer service

Megan was very nice. A good salesperson without being pushy or in your face. I appreciate her setting up the on star as well as my phone

I made an appointment for 8 AM on Thursday for a thermostat to be replaced, and was told that I should have my car back by early afternoon. By 2 PM I had not heard back so I called the service department only to be told they hadn’t even looked at my vehicle yet. I was told they would call me back by the end of the day to pick it up. At 5:00 PM I had not heard from them and called back only to be told that yet again they had not even started looking at my van let alone repairing it.The next day I waited until 9:30, a full hour and half after they opened, to call and see if they had begun to work on my van. The man on the phone was exceptionally rude and said that they were busy and hadn’t gotten a chance to look at it. At this point I pointed out that not only did I come in with the error code and issue already known, but they had had my van for 25.5 hours and hadn’t even read the code themselves yet, a process that takes less than 30 seconds. The man said he’d get to it asap and about 30 minutes later called to confirm that the issue was in fact EXACTLY what they were told it was when I dropped it off 26 hours prior. Again I was told they would take care of it immediately and I should have my van back in no time.... well by 2:30 PM I still hadn’t heard anything, but by this point I had looked up on YouTube the process to fix this myself only to find out the total repair time was less than 12 minutes! So when I called and was told “yeah I didn’t call you cuz I wasn’t done yet you need to wait” I was less than friendly in pointing out that it was a 12 minute repair that had now taken 30.5 hours and that I needed my car back immediately.Well amazingly less than 30 minutes later my car, which hadn’t been touched prior to me calling, was fixed and ready to go.... with a $299 bill.Having called around this is almost 3 times what every other repair place stated they would charge for the same exact repair!Do not use the guys they are a total rip off and a joke!

The salesmen were helpful, friendly and the paperwork was a breeze. Thank you

Our salesperson, Ryan Mouch, deserves much praise! He was very patient and thorough. He walked us through the process of signing up for Onstar and the Chevrolet app. We appreciate his professionalism and lack of high pressure tactics.

The sales experience was awesome. Rather than feeling like I bought a vehicle, the salesman made me feel like I won a vehicle.

Megan was an awesome person to work with. I really appreciated her patience and

All the service advisors are friendly and professional. They helped me out with what I needed fixed. They were very informative and the two girls at service information are amazing! Sam and Kayla are the nicest people that work there. I will defiantly be recommending family and friends to get service work done at Dunns.

Very satisfied. Took care of it quickly and efficiently.

Phil is the best, he actually cares for people

Professional sales person, easy transition from Buick to New Chevy Blazer, trusted dealer experience, thank you.

Salesman was very pleasant and knew what he was talking about. He got us written up and the loan department got us happy and out the door.

Jim Velliquette was extremely helpful and friendly and made the buying experience easy! The whole experience was excellent.

I liked how Chad actually helped me through the process letting me experience other vehicles I was interested in before I purchased my lease vehicle!

Ryan was an excellent salesman! The Tahoe was right from the manufacture and still needed step ups to be installed. Since the dealership wasnt open on Sunday he met us at the dealership that night to get the keys from us to make sure it could get done on Monday. I will definitely deal with him for years to come!

Megan Meyer was so friendly and helpful she got me financed and found me the great car that fit me

Excellent treatment. The repair that I took the car in for was done quickly and efficiently. Your Service Department always goes over and beyond our expectations. Thank you.

It was really ALL about the saleman, he was spectacular

I would give you a 10 rating, but anytime I am in for service and you check or fill the tires you put in the wrong pressure. Volt tires are specified at 38 psi ... Dunn service always seems to fill them to 32 psi. Even if they were at the correct pressure it gets changed. Stop it, please fill the the specified tire pressure for my volt. Thank you.

Justin answered all my questions. Overall I would recommend.

Phil Roach did a excellent job explaining to me what my tire replacement options were and how I could go about applying for the GM mail-in rebate. Having a shuttle service available made it very convenient for me and the car was ready much sooner than I expected. Great job to the Dunn Team!

They found the problem but gave me no solution

They tried to tell me my two year old tiers that i purchaser from them were dry rotted and unsafe to rotate. I have since had my vehicle serviced elsewhere and they say Im good for 1 to 2 more years and no issues with rotating my tires. I dont suggest going to a place like this.

Very timely and polite even were short staffed

Amazing place to buy a car. Great people

I have always been happy with Dunns and Im happy to be back.

Treated me like I was dumb. And did not fix the mechanical issue I came in with on my brand new Blazer.

Very personal service! Makes me feel valued and appreciated.

Great service.

Got right in, they dropped me off at The Y, called me when it was ready to be picked up.

Didnt have the original color that I wanted in the Blazer so had to settle for another color that I do like but was not the color I really wanted. You need to have more variations of the Blazer and colors.

Ryan was wonderful! He answered every question. He did everything he could to save us money!

Very curious and couldnt believe how fast they were.

Changed my oil and washed my car made me very happy.

We came in because our brakes were making a noise. The service man told us the brake pads were recalled. They are out of stock and they would call when they come in. We can set up an appointment then.

Oil change and expection was done everything good

Very friendly and willing to let us test drive any vehicle we were interested in.Highly knowledgeable on the cars.

Everyone at Dunn Chevrolet Buick is extremely professional and friendly. Ive never had any issues with any of the work theyve ever done on any of my vehicles.

Its always easy coming into Dunns. Employees are friendly. I miss the coffee machine though as COVID tends to get in the way of everyday life.

I called the shop because I was experiencing complications with my SUVs front screen and vents. The lady that answered the phone was friendly and helpful! She told me to come in right away, had a rental car ready to go - so I didnt have any delays with getting back to work, and the GM staff called me as soon as they were complete. What could have been an extremely stressful situation was an easy one! Thank you!

My car went in for a snickers in tank and they never even f

I spoke with the service department manager, Phil Tipton about the issues I had with people in his department and Phil was very apologetic and gave new a full refund for the service and lack of professionalism from his team. Thanks again Mr. Tipton

Coming in I was not even sure I wanted to buy a car, but the salesman gave me a deal I couldnt pass up and I left with a great new car that I love. It was a great experience from start to finish as everyone on the team at Dunn made me feel like I was a part of their family.

Everyone courteous helpful.

Very satisfy with the work that was done to my car.

The only place I take my car to. The ppl. Are very friendly, great service.

Jim Velliquett was excellent. Answered all my questions and was very helpful.

Had oil change and rotation of tires. Vehicle was idling rough replaced all the spark plugs and vehicle is running smoothly again. Excellent job!

Excellent service hands down the only place I have taken my vehicles for service in many years always professional and courteous very great team of people here!!!!

I left with a smile drive real nice thank you

Always do a good job

Easy loaner car and repairs well done... Kept me in the loop

Leasing my suv, dealt with Byron Edwards, who was patient, informative, honest, and efficient. I was pleased.

They always do a great job on my car very happy

Their response to my flat tire was above and beyond my expectations . They were courteous helpfull and I was very very satisfied.

They were very nice and did the oil change in a timely manner.

I love going to Dunn’s Chevy Buick in Oregon Ohio. Every time I go I get great service and the advisers are awesome. We’ve always get great service and everyone is very friendly.

I had a problem with my brakes-squeling/grinding with medium pressure.The problem was glazing on the disc surface, they roughed up the discsand put it back together and it took care of the problem. I was out in two tothree hours. The car was washed and I left the dealership with a smile. Thanks

Service was excellent. People were very caring. All work was completed quickly.

We took our car into the body shop. The work was prfored in a timely manner and each person we spoke with was kind and courteous.

Ever good

I like that I was quickly checked in and out.

EVERYTHING WAS FINE SERVICE, GREAT

Asked to replace back wiper blade and didnt change it out

Reece Miller was very knowledgeable & helpgul

Everyone in the service department are pleasant and helpful all the time!!!! Great service. Thank you

Always goes above and beyond- very satisfied.