I had an overnight oxygen test and returned the device to Rotech in Orem. I had them check that the test had recorded properly, which it had. My doctor had not received results so I called 10 days after the device was returned and was told that they had no record of me returning the device. I then called 3 days later and somehow they had located the test and had sent the test results to my doctor. 2 weeks from drop off to Rotech to test results sent to my doctor. This is crazy! I seldom leave a review of any company, but if I could leave zero stars, that is what Rotech would earn. Be sure to check your options and use a different company if at all possible.

Had great service by Cody at the beginning- He got me all set up and made sure things were working on the O2 machine. Doctor took my wife off the machine in 3 weeks and I called for a pickup. Said I needed a note from the doc so we provided that. (That was around May 13th). I have talked to the office 3 times and they said they were short drivers so I can wait or bring them in myself. I decided to wait, no big deal right? Now it is Aug 23rd and I am being billed each month. I checked my insurance and it shows they have paid - told them to get their money back. Them billing me and the Ins does not feel right. So now, I have caved and am taking the items back but I am not paying a dime! Shady business....

If I could I wouldn’t give any stars. The first initial set up of oxygen at home the guy who came out was nice, but gave a bunch of misinformation so I had to figure everything out myself. The wait time on when you call in isn’t too bud but they are still not very helpful. I went to exchange oxygen tanks at their office doesn’t matter if you are fully vaccinated you still have to wear a mask. The staff does not communicate with one another. The lady said she can only have so many patients in the office at one time that’s why I had to wait in my car but there was NO ONE in the office. Straight up lied to me. Anyways I hope people do their research before getting set up with them through the hospital I highly recommend going through a different oxygen service.

Poor customer service! Every time Ive called their office, it takes 15 + minutes for someone to answer. Also, they only deliver supplies once every 6 weeks. If you go through your portable tanks like we did, youll have to exchange them yourself at their office 💪.

My Dr. cancelled my oxygen as I no longer needed it. its been 3 weeks, theyve not picked it up and according to my online bill, they are going to be charging me for the last 3 weeks.

Extremely unprofessional experience. I was prescribed some oxygen in November following a Covid diagnosis and was forced to pay up front as a COBRA insurance plan was still being processed from my previous employer. They arrived with the equipment and handled the payment fine, but everything after that was embarrassingly bad. Long story for those interested:The first hiccup came just from trying to return the equipment. I was new to the area from a different state and didnt have a primary care physician yet. When the hospital prescribes take-home oxygen from an emergency room visit, the hospital physician that prescribes the oxygen is unable to put a stop to the prescription (something about liability), which will auto-renew until a primary care physician signs off. However, trying to set up a visit with a new primary care physician can sometimes be cumbersome. I called the hospital and Rotech multiple times to see if it could be resolved, worried that I would be charged for another month, but the answer was always the same. It wasnt until my third or fourth call to Rotech that they explained that they could cancel the prescription if I signed a liability waiver -- easy, simple. Probably wasted five hours of my time calling around when they should have told me that upfront.The insurance was a completely different story. The COBRA insurance information was provided to Rotech within a couple of weeks after the service, so that they could rebill the charges to BCBS and we could get some type of refund for the upfront payment. We were busy with other bills and insurance things, so I didnt follow up until early December. The CS rep stated that they hadnt done anything yet; needed to figure something out because our insurance was established in AZ. Shouldnt be a big deal. The other five or so Utah-based providers we gave insurance information to never had an issue. I was told it could take a week. I called back 3 weeks later at the beginning of January, still no movement, but they said they would follow up with me personally in a week (never did). I called again a couple of weeks later -- they said it was with the billing center; nothing could be done. I said that I needed to speak with the billing center, and they gave me the number.The operator at the billing center gave me a name of the person handling the claim and forwarded me to her VM. Simple message: need to check on the status. Give me a call asap. I called two more times over the next two weeks. Left more VMs; never got a call back. On the fourth try, I called again and asked to speak to the supervisor since I wasnt getting a callback. Got forwarded over to a gal who stated that the rep I was trying to reach hadnt worked there in a few weeks. (!) She gave me her personal number and stated that she would get the claim pushed through to BCBS as soon as she could. Like three days later, I saw that the claim was processed by BCBS and gave her a call back. She checked on her end and stated that she would push it back to the account team and get the refund going. I asked for a callback if it was going to take more than a couple of days and she agreed that she would follow up (never did).I waited two weeks and called the normal CS line again assuming that the billing center had already handled their part. The gal said that she saw the credit status and that I would receive an email by the end of the day showing receipt of the refund (never got it). That was yesterday. I called back today and asked why I didnt get the email. Answer: the refund has been escalated, if it gets approved, youll get an email. Might take a couple more days. I rebutted with some strong, but not crude, language and stated that I needed it now. Asked to be forwarded to the supervisor. Got placed on hold again and finally got confirmation that the refund was approved and processed.Dont work with these people. If you are forced into it and have an issue, call every single day to get it resolved. They wont do anything until you hold their hand and tell them to do it.

Ebony was awesome to work with. She explained the equipment professionally and helped me understand what I needed to do. The appointment was on time as scheduled and no wait. Great employee and company to work with.

I had a great experience. Ebony was very helpful and explained everything. No question about it. I’m happy. Thanks

Experienced and efficient staff. Took time on set up and followed up with me to made sure I knew how to use equipment correctly.

If I could give them zero stars, I definitely would. I rented a CPAP machine through their company and it was a nightmare to work with them. My insurance changed at the beginning of the year and when I tried to call to give the new information, I couldnt get anyone to answer. I left messages and nothing happened. Once I finally got a hold of someone, it did no good because my new insurance information wasnt entered into the system. 4 months later, in April, I got a letter telling me I had to pay $3000 for the equipment if I didnt turn it back in right away. Apparently, my new insurance wouldnt cover me using their company but that was never mentioned when I gave them my insurance information. I returned the equipment the day after receiving that letter. Months later I got a bill for over $600 for renting the equipment that I had returned already. Today, I got yet another bill for supplies they tried to send me 2 months after returning the equipment that I rejected delivery. Its been a complete nightmare and the people working at Valley Home Medical are awful to try to work with for anything. Rotech has been one giant headache! Stay as far away from them as possible.

Just switched to VHM and Ebony was great helping me get all set up. Shes very friendly and easy to work with. Last place I felt like a number here I felt like a person.

Ebony at Valley Home Medical (now Rotech) changed my life. If not for her, I would have given up on the machine, because the first months butwere rough. It turns out I needed a BiPap, not a CPAP, and it took some time to get the settings right. Ebony was my advocate with the doctors and the machine company, helping me get everything right. For the first time in my life, Im actually sleeping through the night and feeling rested. Im so grateful for her! Patient. Professional. Kind. Knowledgeable. This lady deserves all the raises!

I was set up with an oxygen machine on the same day that the VA ordered it from the company. I thought that it would have to take a few days. Josh made sure I understood the procedures and utilize the machine. He would not go on to the next step until all my questions were answered.

We were completely impressed with the initial visit of Ebony, respiratory therapist, who brought us several pieces of equipment and carefully explained and demonstrated each, answering all our questions with obvious knowledge and experience. Her behavior was very professional, courteous, and personable. Rotech/VHM is fortunate to have such a competent and pleasant person on their team. 5 stars for sure! Thank you!

As with most durable medical goods providers, you cannot expect service. This place is no exception. However, my experience wasnt bad. They got me what I needed when I needed it. It would be nice if they were open Saturdays, but theyre not. I used them for CPAP equipment and oximeter studies and they did a decent job.

Great experience so far. Ebony Delli has been awesome to work with. Takes her time, answers questions, responds to feedback.

They wont return my phone calls to have my oxygen picked up! Ive been trying for over 2 weeks! Im sure they are billing my insurance while all the equipment sits unused in my home.

Great experience. Ebony was very helpful, friendly, and knowledgeable.

They dont return calls. Their deliveries are never on time. they think nothing of keeping you waiting all day for deliveries of home oxygen.

I dont usually leave bad reviews.... But these people are now effecting my health with their ineptitude. Ive called and left messages multiple times and have not received a call back for my CPAP supplies. I called my Dr. And they dont know why I wouldnt be receiving supplies. Ive been using the same gear for 7 months... Unacceptable.

Terrible experience. Theyre hard to reach, service is bad, and then to make things even worse, my mother-in-law was prescribed oxygen, and the hospital referred them to us, because she got sick suddenly. She has Medicaid, and now they say they wont accept payment from Medicaid, so were stuck with a huge bill for a poor grandma who has next to nothing.

They were rude and don’t communicate with each other. I’ve been trying to get supplies for weeks and no one seems to know what is going on. They are dragging their feet and made me feel bad for getting a machine from somewhere else.

Run. Run doesnt accurately describe the situation, so heres the situation... I was prescribed a medical device that was contracted through Valley Home Medical (a Rotech company). My physician said they would call me to make an appointment within the week. 2 weeks later no call. So I decide to call in. No one answers the phone, but I leave a message. No call back. I call the other office and they tell me to call and leave a message. By some miracle I eventually got to talk to someone and make an appointment to pick up my medical device. 2.5 weeks later. Well that was just the beginning of the fun, but we can get to that later. Alright so I show up on time for my appointment, and sit in the waiting room if you call it that. Check out the photos below for reference. Finally someone comes around and we go into a room, talk about the device and proceed to test it. Unfortunately the first device doesnt work, so they run grab a replacement. In doing so, they forgot to update the paperwork. What does that mean? That means that my insurance thinks that I am using a device that is not in use, thus wants to bill me the entire $1000 for the device because i havent been using it, when in reality I have been using the device. So my insurance calls me and asks me to return the device or they will bill me. I say oh that is weird what serial number are you getting readings from? Checked the serial number... not my device. So I gave the insurance company the correct serial number. They said ok we will call and get it fixed. A month later insurance calls again and says hey you arent using your device we need you to return it. I said no, we talked about this last time. (as a side note, this time we confirmed the date that i received the device, which was 2 weeks before I had scheduled my appointment, but good old valley home medical wanted to get paid sooner, so they billed it 2 weeks early, i hope this is some sort of fraud that can get them shut down or something, that would be wonderful.) My insurance says ok we will clear this up. Fast forward another month and I am visiting the physician that prescribed the medical device... Guess what? He also doesnt have the right serial number, he has no data on what is going on and cant help me because he doesnt have my records from my device. (At this point it starts to get comical, because now they have given the broken device to someone else and they are using it barely at all, so I have someone elses records being sent to my provider instead of my own, cool.) So on the way out I talk to the receptionist and she says she will call Valley Home Medical because they ALWAYS have issues like this. She calls and is assured that VHM will fix the issue. 2 more weeks pass and VHM calls and says they are now going to bill me the remainder of the device if i dont return it. I explain that they have the wrong device serial number they promise they will get it fixed. Guess who just called. Yep insurance, is it fixed yet? Nope. Guess what the other call I just got? VHM. Did they fix it... nope. And now I have tried to call them back (during business hours) 4 times, not once does the phone get answered. So I leave a message only for a hope to be called back within the month. Good luck, but if your insurance tells you to go here, please push back and go somewhere else.

This company and its staff is absolutely terrible. My husband has sleep apnea, and uses a CPAP. We have had the machine for less than 6months and it’s broken. The only person “authorized” to exchange, order, and disperse them is in the office 2-3 times a week.My husband called and made an appointment, and the staff FORGOT to schedule it in there books. He drove on his lunch from Spanish Foek to Orem only to be told the guy is long gone. And was forced to wait an extra hour for him to return. After naming off every excuse in the book, he finally left with a temporary solution......He was given a loaner cpap and guess what? It’s BROKEN TOO! What kind of chop shop are you running? This is peoples health you are providing care for. And no matter what direction you look at it, this company is full of incompetent morons. Front staff, medical professionals, ect.Stay away!! Far away!!!!! Check the reviews before choosing this trash!

Worked with this provider for a year before throwing in the towel. The staff was friendly but did not always enter information into their system. This became a problem when information wasnt provided to my doctor to have a productive dr. appt.. A change of equipment with the local office was not recorded so the national office who sends updated supplies mailed the wrong supplies. I am frustrated with the ineptitude of the local Orem office not recording necessary information so Im looking elsewhere!

FIND A MORE PROFESSIONAL COMPANY! THIS IS NOT WHAT YOU WANT TO DEAL WITH! Valley Home Medical works with Rotech to supply your medical equipment. Rotech is the most crooked company you could possibly get mixed up in. It might not seem like it now but Rotech will bill you over and over again for things youve already paid for. Weve been over billed several times, billed for the wrong things several times and even when we were told this was the last bill, we were billed again. Also when we first picked up our CPAP machine we were billed 78.00 which then the company could never account for. We have spent months working with our insurance provider trying to figure out their sketchy billing process, only to have the insurance end up more confused than we were. Our problems with Rotech have still not ended and there is no end in sight. Valley Home Medical and Rotech together have terrible customer service, they have hung up on me several times and they are rude to you on the phone. Please do not use this company it will only bring you headache and strife as well as constant bills that make no sense and no way to escape them even after you have paid off your accounts in full!

Great place has new management great equipment

Horrible rude service. I got hung up on asking if I had a prescription for cpap

Pretty unimpressed... and wasnt expecting much in the first place.

I took my grandma in for some oxygen when we went in, then I needed oxygen when we left