First time getting some audio work done at the Orland Park location and it was a great experience.!The specific radio that I had installed is a Android TV radio and rear backup camera.I called around looking to book appointments,each establishment I called gave me the run-around story about the radio I had and said that they personally did not see a replacement radio for my car even though I already did the research myself and I already had the radio in my possession.Not to mention the ridiculous prices these other establishments were quoting me was crazy.I did not have this problem with Best Buy. They called to confirm that I had a appointment and even let me come in hours earlier because they had cancellations that day.The technicians name that install my Radio is Terry.He showed Great customer service and he was very knowledgeable about my install and other car installations as a whole.I definitely will be returning to this Best Buy location whenever I need some more things done.And to be honest,I would encourage everyone to go to Best Buy for audio installations.They are fair and they dont try to beat you out of your money.Thank you guys again for a great experience!!💪🏾

Ordered my phone online the night before. I got there for my scheduled apt and their system said my phone wasnt ready. It was wrong because after I spoke with the manager, she pulled the phone clearly with my name on it. Then, the activation i did through att the night prior also wasnt registering. So, they had to cancel my order and re do my whole order, including the att process. 3 hours later, waiting on the smart switch with their prehistoric wifi being powered by a dying oxen in a giant cast iron wheel... i asked if i could just leave with my phone.. it was only at 67% transferred files. Word to the wise. Learn the simple smart switch process and do it at home. I got home and finished that in 10 mins. Drove 35 mins back home only to find that the sales rep forgot to put my brand new phone charger in my bag!! Oh hey guess what, you cant call best buy stores now.. you get the national line for best buy that cant help you call the actual store and ask if they have your phone charger sitting there.. i was livid. Drove 40 mins back in the flood and dodging lightning bolts to walk in 5 mins before they closed..yeah, my charger was there. Sure, they said sorry.. but I will NEVER go back to Orland Park Best Buy.. Id rather drive further to a different town or take my business elsewhere.

The store is spotless. Great customer service.

They have extremely helpful staff who assisted us with a new dishwasher, oven, and microwave, and the curbside pickup was very easy to pick up a birthday present.

I made a purchase on 9/6/20 for an Insignia washer and dryer as a gift for my mom. Paid $1316.18 which is STILL under warranty. The washer continues to leak even after we had a technician come out and attempt to fix the product. After this attempt, how can I trust that this product will even last beyond this year even if it gets fixed? We were simply requesting for the unit to be replaced. Its still under warranty right? Best Buy claims to stand by their products right? If I purchase a TV and it goes out within a year it gets replaced right? Why the different rules for appliances?? So..... after the run around, and several attempts and COUNTLESS HOURS ON HOLD, Ive been lied to, disrespected and hung up on by their horrid customer service team, I am seeking a REFUND at this point because I simply regret spending my money with this company and urges anyone reading this review to consider my experience before purchasing appliances from Best Buy. AVOID THEM! Their policy does not measure up to the lip service. I will share this experience with platform I can until it reaches someone who can actually help or issue my refund. In the mean time, if you are reading this review, then you know that they still did not help me, and probably will do the same to you. Avoid this company.

I had purchased a surround sound system. It was malfunctioning so I wanted to return it. I brought it in minus any of the original packaging (already threw it away) I explained the problem and was given a full refund no questions asked. If only it was always this easy everywhere.

Very helpful, professional, and courteous staff. I didnt feel like a number, and most importantly, not invisible. I actually bought the TV I was just window shopping for.

Talked to a salesman named Brandon, very professional, very knowledgeable about all the products at their location... definitely recommend talking to him. A+

I remember Best Buy being a super busy store. A lot of locations have closed. I appreciate that they still carry your basic needs like optical cords.

Went in to buy a TV, got no help from the three employees standing around talking. Had to approach an employee to get the TV i thankfully researched myself. Been to many best buys and I would not recommend this location.

Good if you actually want to put your hands on something before you buy but you can almost always find a better deal online.

Employees walking around talking to each others. Bad attitudes, as if to say dont need your business. Order on line. maybe when the store closed then it will be understood yes you are there to work even if your manager dont understand that.

Kyle and Rick were amazing! Had an issue with a fridge I bought for my Mother and they took care of everything! Amazing customer service!

Store very clean and organized. Customer service very good.

Ivan helped us with our phone service. Very knowledgeable and fantastic customer service.

Great Staff at both Tinley and Orland stores 👏 👍

Very quick service. Delivery to my car was nice.

Greeted at the door and sales person provided assistance a d very good Information on the items I wanted to purchase.

Bought appliance package from Judy, she was awesome, knowledgeable, helpful and honest. A credit to Best Buy.

Bought a camera online, turned out to be defective. Forced to return at the store for an exchange. Forced to pay more for taxes! Why, they sent the defective product! Customer service is unwilling to credit me back the difference. Never shop here or online or you can get screwed

Always great service and knowledgeable associates willing to spend time with you 😀

Customer service is bad. No help. Just told me they didnt see my name for an order and did not want to look up the order number.

I have been a long time best buy customer but time to give up. Bad bad management. They don’t have a clue how to run a good operation. People are not shopping in person anymore so please get on your A game. It’s all about the experience and they fail to do so. ABT is honestly a better choice

I known prices are high and stock is low, but I was surprised how little they discount floor models and returns these days. Literally a 5% discount even when missing pieces. I cant believe people buy these things at those prices. Some of the higher end stuff had little bit better discounts but of course that still costs a lot more to save a little more.

Buy at Amazon can’t get no one to help Amazon much easier employees don’t realize without customer no job would have give no stars but have to pick one is to many service 👎

Its okay, not that great. Feels like a warehouse more than a welcoming store.

Shout/out to Marie in the home theater department great hospitality. 👍🏽

Outstanding service today. Needed an emergency laptop and had to do it quickly before a flight. Was successful and had a wonderfully knowledgeable rep. Thank you.

A big variety of items to choose from. Very helpful people. The electronics(TV) area had this amazing very informative guy named Brandon there. He not only helped in making my finale decision regarding my purchase but he eased my mind and made it much easier to make. My experience was awesome!

Greeted by Mike! Aryana our sales associate was professional, respectful, knowledgeable, informative, and customer first oriented! Great experience and we feltappreciated and took advantage of sales event.

Dont say an order is ready for pickup and then when I get there its not going to be ready until Wednesday ridiculous. You need revisions to your pickup because now its saying its ready after I wasted gas going home .

Purchased an open box satisfactory laptop from this location, the pick up was smooth and the product was brand new, I saved almost $300 on the laptop. Staff is really helpful and answered all my question.

I tell you what I feel bad for the employees working right now cuz they are so short staffed no one wants to work and they got to do it alot to help out so kudos to the employees you all helped me with what I needed and Ill be back..

Very nice and helpful personnel.

Friendly greeters @ entrance. Looked clean and organized . Thank you

It’s Best Buy... what can you say. Good service in all departments.

Clean store. Friendly greeter. Had salesperson come up to get me to what I needed. They were as surprised as I was that they were out of stock. They called two other stores, also out of stock. Had to purchase from a different retailer. Otherwise would have been 5 stars.

Very helpful greeting SOON as I walked in! Great customer service

Great customer service! Very helpful and outgoing employees

Very fast and great curbside service. Went there for a deep freezer order was ready in less than an a hour

Very poor service, I came in to purchase some Apple products I spent over $300 and there was an error or issue I should say with an item I was purchasing. It took them 510 minutes to correct the issue in the meantime I was standing in line I asked if they could do anything for me and he said no so here I ama good company if they inconvenience you should compensate you clearly the store is not being represented by people who share Best Buy’s core values

Ive always loved best buy but the guy here was super friendly to us! He didnt try to sell us things we didnt need and even saved us 50 dollars! Thank you again!

The employees I talked to just answered questions by saying over thereDidnt know anything else

I feel that someone at the various locations should be available to answer calls instead of talking to someone at a nation wide call center.

Associate was knowledgable and helpful. We bought on site.

I was happy with geek squad that I was able to pick up my new laptop and they answer all of my questions about the new laptop.

Competitive prices. Friendly, knowledgeable employees.

We had a good experience at this Best Buy, Quinn was very helpful and he talked us into getting the laser jet printer and we are not disappointed. He told us how the powder inks don’t always last as long and overall we appreciated his help!

Clarence did an absolutely amazing job helping me today. Even though the store was extremely busy I felt like I was the only person in there. He got me in and out swiftly. I will definitely return to this store I the future.

The employees were very knolageble about the product and the location of what I was looking for

Friendly, helpful staff. No annoying sales ppl harassing me. Made my purchase process quick & painless

The tech was very knowledgeable and helpful.

Rude customer service especially the african american guy with the adidas face mask. Accused me of stealing eventhough it was a return. Just the whole vibe made me feel like I was criminal .

Amazing store, I was able to buy a laptop for school for 250 and a new phone for my husband for 499. Thats amazing. Thank you.

Always out of stuff. Supply Chain ya ya ya...

What an amazing bunch of people. Was delivered a defective Oculus 2 today. Took it here for an exchange and the service was excellent. What a great bunch of people that function very well as a team. I was very impressed and look forward to shopping here in the future. I highly recommend.

Wish they had a better selection of steel book movies and boutique label movies

Great customer service 👏

Had to return a Christmas present and the customer service representative was extremely rude! I will not be returning to this location. Best buy isnt the same store it used to be. Floor associates were not very helpful either. I recommend going to a different location.

Was looking for a TV for the yard. Didn’t find anything at this time. Employees always very friendly. Was looking for a Samsung but nothing on sale now. Will check back.

You will actually find people to answer your questions in this place. Their shelves are stocked and I had no problem finding what I needed for my Christmas list. Good job guys keep it up

Quick in and out. Employees are very helpful.

The best location of all stores.... good service professional staff specially the young man who was helping me out I think his name was Moe or Morad made me to take the right ✅decision about what TV 📺 to buy saved big time

I am impressed with the customer service at this location. The employees greet you on the way in, they make eye-contact, they guide you from one person to the next (from dept to dept), and you’re able to get what you need and get out of there quickly which is important to me. They helped put my purchases in my car and were gracious about it. I’m really big on Customer Service, having a clean store and having staff who actually is willing to help (and seem like they enjoy working there) which is excellent to me.We all have a choice on where we spend our hard earned money. These businesses need to understand that CustomerService is a top priority, as is value for our money. I believe this store does understand both, so it gets five ⭐️ from me.

Wait time to get service inside can take awhile and friendliness depends on employee 🤔 but store is organized and usually in stock..great warranty program which makes me give 5 stars

The staff is T.V. section were very helpful answered most of my questions. However be careful occasionally they might prompt you to buy an asserory you dont need.

I took my daughter there too see about her phone.

Typical best buy, staff was friendly once we were able to get their attention and tons of teens running around

Best buy as usual is good, i always choose it when i want to buy electronics, during Covid 19 i prefer to use the online shopping plus in store pick up. When something not good with the product, they will accept my return. Hassle free.

Didnt realize that they would not help remove carton and load large TV into my SUV at store pickup!

Laptop Needed Serving Dropped off and later picked up PHENOMENAL Job

UPDATE. Walked in to the orland location and the manager rolled her eyes as this happens all the time. She gave us credit for the missing parts and had it fixed within a few hours. Definitely walk in and not call.Bought a display model laptop, they won’t remove their admin information so we can not fully use the laptop. No aps, no email, no zoom.Also not all parts were included when I asked specifically if they were.Management is very slow to answer or return calls. So we have a 1k paperweight!

The guy with the ponytail at the door was rude. I simply asked to reserve my curbside items to stay inside store since I ended up coming inside to shop for more gifts. He basically told me no I needed to shop and go back outside and wait in a long line of cars to get online purchases. Needless to say, the items stayed reserved inside while I shopped since I wasnt at my car when they came looking. The rep in the store was very helpful and knowledgeable about the iPad and smartwatches.

Purchased Otter Box 📦 Case For my Note 20!!! Purchased Note 20 From T-Mobile Customer Service Has Fallen Below Normal Standards!!!

The agent helping us was very professional, knowledgeable and patient with us........and yes we finally made the purchase!

You’re better off trying to get service at circuit city. What A bunch of Miserable employees. I give people at McDonald’s credit but this job seriously should be embarrassed by the management here

Needed something on my phone completed I could not figure out 5 min later done, nice

Looks like their going out of business

Went there for a curbside pick up which was quick and easy.

Customer service was really nice and accommodating.

I wanted to buy everything. 🤭🤭

Best buy mobile is better than any corporate store. Verizon was too busy for my upgrade. walked in bedt buy and within 30 min, i had my new phone. verizon had no offers for me but bestbuy did. superbThanks too all the workers in the mobile spot, keep helping others!!

Great, clean and very helpful!

Bought a microwave from them after ours lasted only 15 yes. Only ones that had a black one for the next day and priced well. Non pushy salesman

Friendly sales people

Really good customer service here

Just pick up and air fryer, and was help out by a friendly staff member. I would highly recommend this store location to others.

Customer service excellent from the watch department

Quick Service, help was good for being kind of busy

Came in late for black Friday sale . And I got what I needed. Thank you best buy. And great customer service 👍

I drive 35-40 mins in the rain seeing it says open until 7pm only to find they are not.I want to shop! Not order online. If other store can function during a plandemic so can yours. I take my business elsewhere.

Shopping online is better, shelves was almost empty, you dont have a lot of options to compare at store.

Went to checkout converters way to pricy, and I was told it may not work

Great service!

Are you serious? I ordered a pc and got it delivered the same day, but I only 2 hours later, at no charge for the shipping! That was mind blowing! Great job Best Buy Tinley Park!

Very bad experience .customer service negative 20. No one knows whats in stock..definitely will never shop there

They almost wouldnt let me return 4 monitors and a PC I bought from Best Buy online. Dont understand why it became such a big deal with managers and customer service. They need to learn that the customer is always right. I eventually got my money back

I want there to buy a phone the gentleman was extremely helpful went above and beyond what I expected when factor the next day with a list of things I need to know any explained to me in detail how to work my phone if I had to go anywhere I would go to the Best Buy in Orland Park on the Grange road very very very good phone Tech men there

Called on Monday,Can not talk to a humanRobots are very limited.customer service no longer exists so aggravating

Love the music on hold - why doesnt someone answer the phone? Called twice,waited 7 minutes,no answer