Jose was awesome. Very professional guy, appreciate his diligence and work ethic. Didnt feel weird at all throughout the process. Relatable and has our best interest in mind, which is nice when youre making such a big investment!

Joe Mikuzis was awesome and a wonderful sale mans. He helped me purchase my first Mercedes Benz, thanks Joe for being so caring and up front. I will definitely recommend this place of business if looking to buy a car/truck, they all was very professional and so nice.

Great first visit. I felt welcomed. I went in for an issue with my tire. It was fixed in a timely manner and although it may seem like a small thing, the caps were put back on the air valve..small but important to me. The waiting area was clean. I would go back again.

Excellent customer service!! The Ziegler package ceramic coating really made the iridium blue pop. Jose was an outstanding salesman with a great attitude. Car did not have floor mats but Ziegler provided complimentary all season mats!

I drop off my car to fix it .After more than a week Look what they doThen ….. nothing

One of the best guys I had work with that helped out a lot to get my little brother a car. Thanks Izzeldeen. Highly recommended. Very helpful.

Caleb Beasley is his name!!!! Awesome service... very knowledgeable... he made the experience at Zeigler Infiniti extremely pleasurable. We visited on a busy Saturday, and he took his time to go above and beyond to answer every question, offer solutions, and at the end of the day, we were good! Thanks again Caleb aka Nicholas Cage!

Caleb was the best!!! His superb customer service made our experience memorable. Thanks for a wonderful car buying experience!!! We love our Infinity QX60❤️

Don’t go here for service. Save your money and go somewhere else, literally anywhere else. Mechanics here procrastinate to the fullest… You bring your car in for service it you won’t be picking it up for a few weeks. If I could give zero stars I definitely would have 😒

I went with my Niece to help her purchase a car . It turns out I didn’t have to help at all . The salesperson was professional and the experience went very smooth . Met the Manager Dan Basic as he thanked us for coming in and purchasing. Looks like a good team here so when I am ready I know where to go . Thanks for making it easy .

Hassan Yasin did his thang ! Credit wasn’t the greatest, job history not the best.We walked away with a great deal on a really nice car!!

Called the day before to confirm a certified car was for sale and available to purchase, manager confirmed it was. Get there and there is something wrong with the car, we leave to grab lunch while they look at it and he was going to check if the same model was available new. Told us he would text us while we ate lunch about the certified and new option, no text. Don’t lie to customers and have them drive 1+ hour to come see cars that cannot be bought.

Go ask for izzo, hooked me clean up 🔋‼️

I inquired about a 2021 QX80 and their internet pricing is very misleading. Once I was dealing with a salesman they quoted me a price 2K higher then what they have advertised online. He said it was the price higher because I wasnt a loyal Infiniti owner because I dont currently own an Infiniti which was rebate I didnt qualify for. I also clicked on their link to value my trade in to see what my car would be worth on a trade in. Again once I was in contact with the salesman they were willing to give 4.4K less than what their link attached to their website quoted me. In my experience with this dealership their website pricing is misleading and a marketing tactic to get you in the door. I was extremely disappointed and will take my business elsewhere.

Infiniti won’t replace my 6 month old battery (Infiniti Brand) unless my infinit is here . Car won’t run with no good battery . This is a scam DO NOT buy your car battery here !!! Go to interstate battery instead they’ll replace a 3 yrs old battery with no questions asked imagine what else you’ll have to go thru to get any warranty on your brand new Infiniti . Again they didn’t even care to check it . I asked for a manager, he didn’t even wanna come out to explain anything . But when you wanna buy a vehicle they’ll all come out .

Over all Great experience!!!!! Nice, clean and a large inventory to choose from. We where lucky to have Julian Assist us in this process, very professional and made sure we left with a vehicle that we where pleased with. Thanks Julian!!!!!

Very clean, attendant acknowledged me right away. Nice decor and open space. Social distance and masks required. The staff werent very friendly, seemed tired and overwhelmed. I understand during covid-19 everybody has something going on, including myself. I give my prayers to everyone out there, that we all make it to the other side of the Pandemic healthy and strong.

Not at all pleased with my recent service experience for my 2017 QX60. I had an airbag light flashing on my dashboard. Supposedly repaired and at my out of pocket cost. What is again happening 3 days later? Airbag light flashing on dash. I have called three times and was put on hold by the service department for a total of 22mins 38secs. And of course, no one outside the service department has any idea when or if I will get a callback. Just keep calling back, maam. Weve left them a message.

Great sales experience with Frankie! Even bought us a sandwich for dinner as they where running behind and I had to wait several hours for finance. I also had a bolt fall off holding my plate they are sending a porter to my house to fix. Thanks for your help!

Izzo was very helpful with purchasing my first car, super patient and kind. Definitely recommend going with him to whoever needs a new or used car!

My husband and I brought our car in for service, while there, inquired about a new in stock model and received excellent service, care and attention Patrick and Naomi respectively. We are part of the Ziegler Infinity family. Thank you.

Frankie and Rob were genuine and there to do business. Allowed an overnight loan of the car to try it out. Would highly recommend and plan to return

This was a great car buying experience. All of the staff were amazing. I love my new car thank you guys so much.

Ordered the wrong bumper which was my mistake, Clay made exchanging the bumper super easy. Communication was on point and timely. Highly Recommend. Putting it on when its a little warmer

After experiencing LESS THAN FAVORABLE service at another Infiniti dealership in the Chicagoland area, I drove over 17 miles to Infiniti of Orland Park and was EXTREMELY SATISFIED with the work performed, customer service, and the overall atmosphere of this dealership and each individual I encountered within this network! Specifically, Blake Massengill listened to my concerns, provided continuous feedback, and went above and beyond to ensure that my experience with HIS service department would be exceptional. THANK YOU, Blake and Orland Park Infiniti for restoring my confidence in my Infiniti purchase and clearly being focused on customers and the service they receive!!! No doubt, youll be seeing me again and again...

Bought an Q60 Infiniti that had some cosmetic issues in May, had a difficult time getting a front bumper replaced that was promised! Russell the sales manager gave his personal cell number to contact him for any issues and of course he never responded to a call nor text! After 2 and 1/2 moths finally it’s replaced, they sent it out and a terrible job was done! Not to mention my gas hand was past half and received it back with the gas light on! However Jake did offer a free oil change for this, yay right… I guess! Overall it’s never my intentions to return there again(after my free oil change of course) the scratches look terrible they tried removing on the side of the car and the hood, my tint on the back window was never addressed either! Paint doesn’t quite match and needs to be buffed more! I’m totally disgusted

Great dealership and staff. The entire staff was helpful and friendly. Would recommend to anybody looking for a new car!!

Great experience with June. He was thorough, patient, professional and personable. He was able to answer all of our questions. He made sure we received the best deal possible.

JUN DAVID is one of the BEST salesmen here. Very professional, kind, and knowledgeable. If youre looking for a vehicle, Jun is your go to salesman!

I went their yesterday afternoon to look at 2 Q60 in afternoon after speaking to the Internet manager Mr Rob and his associate Diante. I drove 50 miles to get to dealership that both the cars I was expected to see were sold 1 day before. They just wanted me to come to the dealership. They were not courteous and helpful. I was treated so well with their other dealership in Schaumburg.I felt that they just did not care about customer service and relationship

They are only interested in selling cars. After purchasing a car there, they did not show any care in making me a return customer. Will not buy from th

Every time I visit the dealership to have my car serviced I have a very comfortable feel from the staff. Everyone is always very pleasant. My service rep Micheal is always very courteous, and his estimates of how long the service will take and cost are always accurate. I had the pleasure of meeting with the finance person James to inquire about warranties and he was so helpful and knowledgeable that I decided to trade my vehicle for a newer model instead. WOW. Hassan was instrumental in picking out and test driving vehicles until I chose the one I felt was great for me. Hassan was very courteous, patient and professional in my deliberations on what to choose. He coordinated with several staff members to ensure I was provided everything I needed in the process of purchasing my new car. James was personable and clear on the finance paper work and options and made my car buying experience a pleasant one from beginning to end. I highly recommend checking them out when going to buy a car no matter what the make. Great service all around. I will have the continued pleasure of returning to meet with Naomi who was kind in accommodating my needs to reschedule for next week for her part to assist with helping me get familiar with the features of my new car. A car dealership I never mind visiting.

My experience with this dealership had been hit or miss. On the sales end I was very please with my experience, but the Service Department seems to always be difficult. I’ve been calling for 3 days trying to reach someone about a service and I’ve either been hung up on or no one answers. I also went in to see why my cigarette lighter weren’t working, and asking an hour wait I was told that a penny was inside of one and causing the fuse to blow. Well a couple of days later I tried it again and the fuse pops again. I checked the lighters only to find out that these guys never removed the damn penny 🤦🏽‍♂️ I give up

PARTS DEPARTMENT REVIEW: I had a wonderful experience consulting Charlie when needing to order some original Infiniti parts for one of my older Infiniti sedans. I was highly satisfied by his expertise and diligence in finding and ordering the right parts. Modern and hospitable, they truly are an Infiniti superstore. The waiting room in the service department is quite plush and elegant. Ill buy my next Infiniti from here.

June David was fantastic to work with and made us feel completely comfortable. There was no pushy salesman act and everything was honest and straightforward. I would highly recommend June if considering a new Infiniti!

I came in for a used car and walked out with a brand new Infiniti! Thanks to one the the amazing managers, Russell and Anthony and of course our salesman too, Hassan!I didn’t know much about the new technology and features that Infiniti has but Naomi was there to help me through it. She walked me through every step and every control panel and made sure that I understood my vehicle well!I will definitely be back to buy another car soon! Thanks to the whole team!

I had a very unfavorable experience at this dealership similar to some of the other people who posted reviews. I decided to drive 60 miles to the dealership after speaking with an internet manager to see a specific vehicle. I could have come on a Weekend, but agreed to drive on a Fri as insisted by the sales rep to offer a better deal due to end of the month. I drove over an hour to arrive at the dealership and was asked to sit while they pull the vehicle. I just waited for 45-50 mins doing nothing until I was told that the vehicle should arrive in next 5-10 mins. In the meantime, I started working on numbers/estimate for the vehicle with the sales rep. The sales rep started pushing me towards purchase of different vehicles than the one I had come to see. I spent another hour there just negotiating with the sales rep and wanting to see the vehicle I came to see before agreeing on a price. In the end, we could not come to a agreement which I totally understand. But the frustrating part was that vehicle was not even at the dealership and no one ever acknowledged that it was not in stock that day or may be even sold. Instead they kept lying that the vehicle should arrive in a few mins. Including my travel time, I wasted almost 5 hours that day which could have been avoided if someone informed that the vehicle was not there.

I had an amazing first time purchasing a car at this dealership. I worked with Jake Wold and he was extremely helpful from start to finish. He went above and beyond my expectations to help make sure i got the absolute best deal possible. I was not able to visit the Orland Park dealership one day, but Jake sent me a crystal clear video of the car I was looking at and showed me every aspect of the car. He literally gave me a tour of the car, and I didnt even have to drive to the dealership. I would highly recommend this dealership, and if you are looking to buy a car, ask for Jake Wold. He will make sure to make your car buying experience the absolute best one imaginable.

Just purchase a car from Julian and Anthony. It was a very lengthy process but both Julian and Anthony worked alongside each other to accommodate my needs. The service I received was amazing and they are both very kind. Thank you!

Very disappointed. Drove 800 miles round trip to purchase a used vehicle that our salesman stated was in great condition.We spent several days on the phone with him and his manager discussing vehicle history reports, service that was done on it, and asked if it was a non smoker car since we would not be able to take it if it was due to allergies.We were assure it was NOT a smoker vehicle.Sales rep did a walk around video, and stated there was only one tiny mark in tHe passenger side.When we arrived and pulled in the parking lot the vehicle was parked In THe front and there were several scuffs on the body, they also had all the windows down on it, which we thought was odd.Upon starting the vehicle, a horrible smoke smell gushed out of the vents, they had the switch in high. There was broken handles on the interior, all the manuals, wheel lock Lugnuts, DVD system remote controls etc. were missing.And the engine sounded like there was definitely something wrong.We did question several times why the price of the vehicle was so low, they kept saying that there was nothing wrong with it, and they just have to move vehicles off their lots if they’ve been on there for so many days.We left without the vehicle. It would have been nice if he was honest about the vehicle when we asked so many questions before traveling so far.Also upon leaving there were no apologies or so much as a good bye.I have always had good experiences with dealerships, unfortunately I cannot say I did this time around.

The Saleman was amazing, he was patient no matter how I went back forth in my final decision he was consider, even of with my grandchildren saying we’re ready to go,. You need more like him, I’m thankful that he didn’t judge by appearance but walk right up and began to assist me, thank you for having Saleman like him, Margeree

Special thanks to Joe Hollewa and Joe Ritchie, they were more than accommodating in my search for a new SUV. The whole family loves the car, thanks again for all your help.

Appreciate the fast service Austin, thanks!

Me and my husband had the best car buying experience EVER here! Our salesman Barry went above and beyond to make sure we received the best deal possible. They definitely will keep us as customers!!

Joe Mikuzis is exceptional! Patient, knowledgeable, thorough, and friendly. A smart sharp asset to the dealership. He made it a very pleasant experience. Highly recommend him!

Great salesman and great experience. I had an appointment with Chad. When meeting with him, he first checked out if I was busy. Since I had a tight schedule, he said that he would not take too much time, which he did live up to this promise. After the test drive, I thought the car was not quite suitable for me. He just said sorry and farewell. Quick and clear, which is exactlly what I hoped for dealership (Unlike some other dealerships that kept asking me to stay although it was pretty clear that I lost my interests in their vehicles, a total waste of time....). Despite we did not make a deal, I still strongly recommend this place!

Excellent service. My car buying experience with Julian was seemless. He was kind, honest and found exactly what I was looking for. I highly recommend Zeigler of Orland Park. They know how to treat people right.

June was a amazing person to work with. He was very informative friendly and honest. I recommend you to see him if are looking to purchase or lease. He made the process easy and fun.Amy and Abdul Saleh

Recently purchased a QX80 from Ziegler Infiniti and overall had a great experience. My client advisor was Deonte. He was very personable and at no point did I feel pressured like I have in the past when purchasing a car. After my purchase I had a few questions and the service department was very helpful!

Love this dealership, the customer service on all ends is impeccable! So glad I purchased my 1st Infiniti from here🥰

I came in for service and they treated me with kindness and had great service done to my car

Wow...Excellence still exists. I would not have wanted to work with anyone else than my salesperson Mr. Deonte Scott and finance director, Mr. James Thomas. Thank you guys for making my car purchase an amazing experience! If I can give 10 stars, I would.

Purchased my new car today and I love It!! They have some of the best customer service!! Joe and Naomi as well as the lady who works the desk are great!!

Patrick was an excellent facilitator of our shopping experience at Ziegler! He was friendly, professional, and displayed a high degree of integrity!

I received great customer service with the purchase of my brand new 2020 Infiniti QX60. Because of my situation with my previous truck, I did not think I would get approved. My advisor Hassan was very understanding and worked hard to see me get what I wanted. This was my dream car for my 50th Birthday and I absolutely LOVE IT. The finance man was exceptional. And Naomi was a sweetheart. I’ve never received a welcome letter and an on-site tour of a purchase.

This is Helen Gaines but I had to use my daughter’s phone to post this, she was with me at the dealership. I’m glad I came back for another QX 50. Jun David, Patrick Johnson and Naomi Foth were polite, respectful, honest and very patient. Jun has a fun and loving spirit and will patiently explain everything including the smallest details. Actually, everyone was friendly, knowledgeable and a joy to work with.

Mr.Ritchie was fantastic. Kept in touch with me thru the hold process. Everything was handled professionally with no problems.

From Barry, Pat, Mark and to the rest of the dealership on down those guys make buying an auto a little bit sweeter. No strong arming or sweating you out was done here {well, Barry did hide my car keys from me so i couldnt leave but still} I love these guys. They probably made themselves a life long client of me.Hey,i couldnt leave without mentioning naomi. She knows a lot about these cars. Shes smart and concise with the cars info. After all i retained most of her the info she had given me and i am an old man, so there!

I had the best experience here when purchasing my new QX50. Jun was great to work with and he helped me to get acclimated with my vehicle. His service was outstanding and I felt like he did not push me into anything. Although it was a long day, he even supplied me with a snack when I got hungry. I feel like I made the right choice buying from this location. Great job everyone!

Amazing experience

Do not buy from this dealership!!!! Run!! I bought a 2013 dodge caravan. Two weeks later the transmission goes out! The dealer has the vehicle and is refusing to fix it or get me another vehicle! They won’t even return my calls!! They never even offered a warranty! Now they say i can get a discount off repairs?? I didn’t even have it 2 weeks!! I’m contacting the Illinois BAR and better business ASAP!!

Bad buying Experience from this Dealership...., I lived at CA and search out on Internet saw their Parts Price is Lowest, so I purchased from them right the way, but their Customer Service is really bad and lack of communication..., email no reply Or have to wait so many days, contact their sales or service Dpt with No answer..., Most disappointing is They sent my package to the Wrong Address!! Lucky My Neightbor knows me so return the package to me, otherwise my package will be Lost For Sure!! Won’t be coming again! I would rather spend more a little more to purchased from my Local Infiniti Dealer!

Exelent service and prices.

Shout out to Deonte, he got me in my dream car today!!! He was patient and knowledgeable. I called ahead and he had a line up ready to show me. Very professional!

This is our 2nd Infiniti Purchase. Jake Wold from Sales and the GM were super empathetic, knowledgeable, patient AND entertaining while we were making the big decision to find the right car that fits our needs. We are thrilled with our Beautiful QX50! We also have a 2006 M45 that runs amazing and we appreciate Jordan and the Service Dept team that are honest with what work will keep it running like a champ!

Jun David was wonderful to work with. No pressure but very informative. Anticipated our every need with our new QX50. Highly recommend working with him and love the car.

The service center at this dealer is completely unorganized and unprofessional. My vehicle went in for an oil change and light bulb after several hours no one called me. The next day I called to see if it was ready. Car was never assigned to a technician and car was just sitting in the lot. Following day I picked up the vehicle cashier says bill was paid for. Which seemed about right considering the hassle we went through. Come Monday I’m called to tell me that I owe 497 and that the cashier made a mistake. This price Was never confirmed with me. Called to try to make things right Terry Lewis the service manager didn’t want to apply any type of discount after the hassle and their lack of communication in his department. Transferred to Kyle Faimen the executive manager said he was going to report the incident as a theft after I was calling them for several hours trying to make things right. So after being called a thief and a liar I was given a discount. Do not do business at this service department and save yourself a big headache.

Very professional & knowledgeable staff. Didn’t put unnecessary pressure on the buyer. Worked with Jake who was able to answer any questions I had regarding the car. He has gone above & beyond during the entire process. The old days of buying a car are gone once you deal with this group. Highly recommended to anyone who is out there looking to purchase a vehicle.

My client advisor, Mark Salgado, was very helpful in assisting me in the purchase of my New Used 2017 Infiniti QX60. I am very pleased with my purchase.

Its always a great and a smooth process when it comes to servicing my vehicle at Infiniti Of Orland ! Thank you Austin in service for a great experience.

Joe and Julian are the best duo since Batman and Robin. Always returning to this dealer!!!!

The culture, the experience, the prices!!! What more could you ask for? Almost forgot about their excellent customer service! I just bought my car and will definitely be back! I can’t wait to tell my friends about this hidden gem! Truly a great experience!

I had a great experience with Joe Mikuzis and James Thomas at Ziegler Infiniti...they were kind and courteous and helped me with a great deal!

I went to countless dealers and no one was as great as Robert King! He was professional, explained everything that I could possibly need to know and extremely patient. He made himself available from start to finish and even came in on his day off to help me finalize the deal. I will refer every person that asks to Rob and Orland Park Infiniti. Aside from Rob, every employee I interacted with was amazing and just as caring as Rob. I wish there were more stars to give. I love my new car!

Great customer service and customer care. Our salesperson listened to what we wanted and delivered without having to haggle over options and price point.

Too Overpriced on used inventory.

Bill harris was absolutely the best with service, patient, and made sure we felt really comfortable. We were able to find a vehicle suitable for my entire family with really great incentives. I truly appreciate Bill extremely great service and staying 3 hr after closing to make sure I got into the right vehicle. Please see him when youre looking to purchase

Jake was amazing, I would recommend anyone looking for a new vehicle to see him. He is no presser and makes sure you are taken care of. I am very happy with my experience and will be recommending Jake to anyone looking for a new vehicle.

On October 3, 2020, I had the pleasure of meeting Kim Norah, sales advisor at Ziegler Infiniti in Orland Park. I telephoned Mr. Norah about a vehicle that was listed on Cargurus.com, and he allowed me to test drive and I really didn’t care for that particular vehicle that I had inquired on. Mr. Norah, thought I should try the Infiniti Q50 and driving it, I felt like this was the car for me. Mr. Norah, was informative, patient, and very kind. His knowledge of cars superseded my expectations and ease of purchasing my 2019 Infiniti Q50.Thanks Kim Norah, for all you do!Sonetta White

Ive be here since 10:23 and Im still here at 1:23 just for a oil change and tire rotation. I have been here before and it wasnt nothing like this. I have a tight schedule on the weekends so I have to find some where I can get a oil change in a timely manner. I cant come here again smh 😡

I went to get my oil changed today. i informed them when i made the appointment last week that i had to get out of there by 1030am to get to work. scheduled the appt at 9am. at 10 its still sitting in the bay and i was told itll still be another hour. i had to leave. what a waste of my morning. what is the point of making an appointment if they are planning on keeping you there a minimum of 2 hours?!

The atmosphere is great very very professional people

Horrible customer service when they do finally answer the phone. Took my business to Merrillville! Much kinder at that location.

This was the best experience I’ve ever had at a car dealership. Upon looking online & observing the vehicle I wanted, I called in and talked to Kelvin Britton. His customer service was excellent! I was told when I went into the dealership he worked hard on my contract. I felt like I was dealing with family and not some sleazy salesmen. I highly recommend this dealership and will be sending my family and friends their way.

This was the best experience I’ve ever had at a car dealership. The customer service was excellent! They made sure I walked out of there happy! I felt like I was dealing with family and not some sleazy salesmen. I highly recommend this dealership and will be sending my family and friends their way.

Great buying experience! I highly recommend salesman Jake Wold.

I really wish I could give 10stars. This is not a company it’s a FAMILY. I initially went in for a oil change and walked out with a brand new truck. Patrick and Johnny went over and beyond to make sure I was happy and satisfied! At no point did I feel forced into making a decision. The ball was all in my hands. Both had lots of patience with me and my son.. Lol my 3 year old son is still asking if he can go see Patrick and Mr. Johnny. Naomi did an amazing walk through. Thanks again😊

I had the pleasure of working with Barry Horton. He was quick and efficient from start to finish. Very friendly dealership. Overall, I had a very positive experience!

With my recent purchase of my Q50, I couldn’t be more please with the service I received from the staff as well as the great performing vehicle. Patrick wanted nothing but the best for me and took the time to walk me through my options. I never could have imagined my car buying processing to be so smooth and full of enlightenment. Thanks a ton Patrick and Infiniti Team!

I would just like to say. I just bought my first vehicle from Infiniti of Orland Park. It was such a awesome experience. I would highly recommend this dealership to all friends and family. Starting with my sales advisor Robert was terrific he took the time and showed me all types of vehicles and explain the entire process. To Kyle the general manager who also worked diligently and very effectively to make sure I was able to get in the car that I desired. The finance manager James was great as well. I also got to encounter Tim who was very friendly and helpful. This would definitely be a long term relationship for me with the Team that I encountered today. Big Kudos to the staff at Ziegler. I thank you.

We love our QX50..... its an awesome car. We wish we could say the same for this dealership. The front camera on the car shattered. No physical damage around the camera (rock, etc.). We believe the camera was defective but Service wouldnt honor under warranty. We replaced the camera at our cost (not cheap!). After it was installed, we again requested the dealership reconsider and honor the camera under warranty. We sent multiple emails and placed multiple calls. None were returned. We then reached out the head of Sales. We FINALLY got a call but a follow up email said the part was ordered just for us and we had to schedule to come in for the install and pay for the part. YIKES! After all this, they didnt even read our emails!!! We are so incredibly frustrated with the lack of communication and customer service with this dealership we just gave up. Well be shopping again in a few years. It is unlikely well be doing any repeat business with this dealership either for future purchases or even for ongoing service (if I can avoid it).

Bought a car from back in April and had a horrible experience. I am from the Minneapolis area and drove there to get a specific car. I worked with Deonte. I was told it would be quick since we had everything basically done. I did the credit app and provided him my license and insurance beforehand. Only thing needed was a trade appraisal. Still took 6 hours, which was very frustrating after driving 6 hours. Even though I sent them a credit app beforehand they were having issues with that, even though I told them I was preapproved through capital one.At first they came out with a ridiculous interest rate until I showed them my preapproval letter. Tried to get me into the finance room without telling me what my car was appraised for. I pushed for the number and was not pleased. I told them I did the market research already and for their area and condition of my car. I know all about their reconditioning and pack fees. I didnt tell them that I sold cars for 3 years. So I knew the ins and outs. He tries to lie to me that he already helped me out by getting my payment lower, but that was because of the switch from the ridiculous high interest rate compared to the one I was pre approved for. Which is something that is not in his or the dealership control but the banks. Only thing that they could change is how much markup on the interest rate they would try to charge, but since I was pre approved that was already set.Finally I am done with the salesperson and ask to speak with the manager who is Kyle. I let him know I sold cars for 3 years and we came up with a reasonable price for my trade. Enough for them to make a reasonable profit. Im pretty sure at this point they just wanted me out the door. Finally get in the finance office after about 5 hours, where I worked with James and he was professional and quick about it. I did have to get some paperwork signed with my wife and send it back. Smaller point but not upsetting is that they didnt provide me a envelope to send it back.One last point is that since I was out of state they use a 3rd party service to send my plates. Which took a long time, but I dont believe that it was their fault due to Covid and everywhere being backed up. I contacted Kyle about twice about this. First time he responded at a reasonable time and told me to check with him again in a week. Second time I emailed him after about a week + he just doesnt respond back. I eventually get my plates and just happy to be done with them.I will never ever return and I definitely wouldnt recommend anybody to come here.

They had a 2018 Camry listed (this was June 2019) and after swapping some emails late the night before (and clearly real people emailing, not automated responses) my wife and I headed over to have a look. Car was pulled up in front ready for us, condition as described, and Deonte was friendly and helpful. Short story shorter, we agreed to buy the car, put down a deposit, and came back that evening to do paperwork. Everything was smooth, everyone was nice (even when I set off an alarm on a showroom car) and I would absolutely buy from them again if they had something I want.

Infinity of Orland Park has been nothing but great to me! I get right in and out and always seems to work with my schedule. The staff is super friendly and attentive. A huge shout out to Terry Lewis in Service for his exceptional customer service and knowledge. And Angie thank you for always making sure my car is running smoothly after service and for making appointments for service a piece of cake! I know I can always count you guys! Because of you I will continue to be a loyal customer to Infinity. Thanks again guys! Keep up the great work! And love the new location.

Very helpful, spent a great deal of time explaining in detail all the options on the car.Everyone from the salesperson Mark, to Brandon the finance manager were so helpful and patient. They found me the car I wanted in Wisconsin and had it brought to Illinois within 2 days. These guys were so helpful. Mark, thanks!!!Great job, I know I can come back if I have questions and someone will always be willing to help! No pressure here!

They were very helpful, and they really work to put my brother in the car, he wanted

I am very pleased with Robert King because of his eager service to satisfy my needs. He is a hard worker who seems to know how to multi-task by not over looking other customers needs. The faculty was very pleasant and clean. I am going to refer other consumers to visit your place of business. Again thank you very much for a wonderful experience.

Excellent customer service💗

Had the best experience with this dealership. The process was incredibly quick and painless. Our Client Advisor Kelvin Britton was fantastic- So helpful, so knowledgeable and friendly. Negotiating with Anthony Mateca was also a pleasant, quick and painless experience. The finance manager was great as well. Never once did we feel like the dealership was pushing anything onto us- They listened to our needs and delivered the perfect car. I highly recommend this dealership if youre in the market for a new car.

Recently just bought a Infinity truck from them, was my best car experience ever. They went above and beyond to make sure I was satisfied. It was haggle free and ease of mind. I couldnt have asked for a better car buying experience. My salesman James Thomas was the best and made sure I was totally happy. Thank you very much.