My family (which consists of young children) and I were going through so much with moving, a delayed process, work and school but Sam from the Oro valley, 1st and oracle store was absolutely amazing. He was so personable and helpful walking us through everything and making us feel comfortable about a big ticket purchase. Thank you so much for your help we will enjoy every minute of our comfortable sleep.David watts

Sleep expert was quite and knowledgeable. Tried 4 different mattresses and went with the first one he suggested. Easy trip to the store and got exactly what I needed for the price that fit me

Denee was great and helped me get exactly what I needed with great information and no hassle!

Jacob at the store in Oro Valley was excellent! He knew his product, was helpful, informative, knowledgeable and friendly. Jacob took time to explain the different mattresses, manufacturers, sleep technology, product lines and was very patient.

Literally the easiest online purchase I believe I’ve ever made. I called the local store to inquire about a mattress in stock, since online indicated it was but needed to be delivered. I reached Jacob and he told me I could make the purchase via a text confirmation and pick it up at the local warehouse. Seamless and smooth transaction.

Jacob works at this location and the one across the street. Fantastic, personable, and knowledgeable. He was very patient to listen to our needs and wants, and worked to find a price point we were comfortable with while trying to keep as many features as possible. Thank you to him for his remarkable service!

Went to the Matress Firm at 10875 N Oracle Road in Oro Valley. Had a poor experience because of the patronizing and pushy sales person (manager) who wanted to impress on us that whatever he told us was true because he’s been working in the industry for 12 years. 12 years was apparently not enough to correct the arrogance and lack of customer communication skills.We didn’t give up on Mattress Firm though because we had a good experience previously so we went to the nearby Mattress Firm located at 10592 Oracle Road. Jacob greeted us and was patient as we explained we wanted to test beds for submitting ourselves to their sales process.We tested all the beds in the store, then once we had our choices narrowed down, we asked for his help in differentiating the benefits and potential cons of each bed. This process helped us choose the right bed for us. He still was also able to show us the benefits of some accessories as well.Truly an educational and beneficial experience because of Jacob’s expertise and strong communication skills. Kudos to Jacob and thanks so much!!

Marcos was great to work with! Very professional, fun and knowledgeable on the mattresses we inquired about. He helped us pick the best mattress for us and really listened to our needs. Would definitely go back and see him when we purchase another mattress!

My husband and I came into Mattress Firm looking for a mattress for our own bedroom. We told Wayne what we were looking for and he was very friendly and helpful. He knew very much about every mattress we tried out and explained the differences very simply! He did a great job at helping us choose what was right for us both comfort wise and affordability. There was no pressure in trying to buy out of our price range. I would recommend working with Wayne!

Marcos was amazing!! He helped me get a bed and bed frame. He gave me a great deal, better than anywhere else I could’ve gone! It was late at night before they were going to close and he was so excited and willing to help me!

I went in with so much anxiety. I had just canceled a bed and mattress order with another company because of backorder issues. Denee put all of my fears to rest. I ordered the perfect mattress,boxspring, frame and headboard. I do have a deadline for delivery that needs to be met. I got exactly what I needed and on time delivery is no problem . Thank you Mattress Firm and Denee!

JD is a highly knowledgeable associate. I like to ask questions until I hear, “I’m not sure” to know the caliber of individual I’m dealing with. I couldn’t get one out of him. If you’re an engineer like myself who wants to know everything before making a decision, don’t go to anyone else but JD. The process was also a lot of fun, he put up with my dad jokes and even threw a few my way that had me laughing.

Marcos was a great consultant and delivery and set up was flawless!

Diane was amazing extremely helpful and kind found us what we needed I highly recommend seeing her if you should need a bed set. I must admit she made my experience better got to Oro Valley if you want a less stressful experience and see Diane! They are blessed to have her!

Diana assisted me in my purchase of mattresses very efficiently and in a friendly manner. She helped me decide on which type of mattresses I needed, and helped me with the best pricing for my particular budget, and also procured the exact date I wanted for delivery. Thank you!😁

I was looking to purchase a full size box spring and Diana was very thoughtful to offer a floor model box spring that was half off. Very professional and courteous. Thank you!

Marcos made my experience super easy and got me a great discount on my mattress.

Great experience from first telephone call through the entire purchase. Both women were very product knowledgeable and pleasant and I found exactly what I wanted in a short period of time. I would certainly recommend this store!

Amazing service! Robert made purchasing a new bed a breeze. Very knowledgeable and friendly. Thank you!

Great Service by J.D. Helped us figure out what we wanted and needed immediately. Let us mull over our options without pressuring us into a final decision. Couldnt ask for better customer service.

It was a wonderful experience. I was able to spend as much time as needed trying out different beds and brands. Your sales associate was fabulous and so knowledgeable about each and every product. I was shopping for someone else and ended up purchasing two beds, one for my sister and one for me. Ill be back when I need another bed.

Sam did an immaculate job helping us. He could’ve spent all day helping us out, answered all of our questions, was very informative, and was a lot of fun. If you’re looking for a mattress we definitely recommend seeing him.

Diana was very helpful and knowledgeable. My parents took me in to buy a new mattress and ended up buying one for themselves also.

JD did an excellent job assisting us. He spent a long time with us, answered all of our questions, was very informative, and was a lot of fun. If you’re looking for a mattress we definitely recommend seeing him.

JD and Diane gave us s excellent service. They helped our grandson choose the mattress that works best for him while stating inside our budget. Recomend this store

Had a great experience with Mattress Firm and salesperson Sam at Oro Valley location!!!

They are incredibly knowledgeable and patient. I have asked a million a questions and endlessly questioned every price match online available. Stellar service and attention to detail.**** Addendum 5 months later. They wrote a price match guarantee for 365 days, and twice now have not honored the deal. Finding any reason to not give it to me. Im so disappointed. I also tried to trade my mattress in for a softer model and was refused. The model I fell in love with was discontinued recently, the Cloud luxe. The model was available and still I was was told to get a proadapt. Ill never do business with Jared or mattress firm again.

Diana helped me at the Oro Valley location. She was very polite, patient, helpful, and knowledgeable. She asked good questions to help guide me to the right mattress for me.

Diana was a great help for my husband and myself today why we were shopping for a new mattress. She was great. Thanks for your help!

We had a wonderful experience with Diana Cline at the Oro Valley store. She answered all our questions and got us the best price.

Contests Smith helped me with my purchase today. She was extremely knowledgable and friendly and got me exactly what I wanted. Mattress Firm is lucky to have such a knowledgeable, courteous, and friendly employee.

Our sales associate was very knowledgeable, much more so than those working for companies where mattresses are a sideline. She understood our likes and preferences and had suggestions to meet our needs. When we discovered a huge discount for the same mattress on the Mattress Firm website, she immediately made that our in-store price. (Registering online was another $50 discount.) Our purchasing experience was a very good one.

Jeffery was extremely helpful, Professional & patient! We had no idea what kind of mattress we were looking for. Jeffery explained all the differences & let us lay on each one to feel the differences! We thought about it & looked at other places & called Jeffery back to order our new king plush! Jeffery wasnt in but Melissa had all our info & took care of us!Thank You Matress Firm, Jeffery & Melissa!Also, their delivery is very fast!

I appreciate Melissas knowledge and very helpful in meeting my needs. She was very focused on customer satisfaction in terms of getting the best within my budget. Thankful for the wonderful experience.

I went into Mattress Firm not sure at all what I was looking for or what anything meant. Sam was very educated and helped tremendously to find exactly what I was looking for in a mattress. I couldnt be more grateful for his help!

Excellent customer service. Melissa was extremely knowledgeable. We will definitely come back in the future.

Great customer service! Very helpful and cost friendly. Melissa is a very friendly representative. Will update on the comfort of my mattress, pillows, and mattress topper.

Our experience with Contessa at Mattress Firm has been excellent. Contessa was very knowledgeable and patient. She was able to answer all our questions. Would definitely recommend Contessa to anyone looking to purchase a mattress and find the choices and options overwhelming.

Sean Youssef gave my fiancee and i the best experience we have ever had in a retail location. We walked in only to look and Sean answered every question and made us feel like family. He spent time to really learn about us and understand our situation. It was such a relief! We were expecting to walk in and see a used car salesman act. Sean was the best sales experience we have ever had. He was amazing and we were so fortunate to have him. He made a stressful situation so comfortable! Thank you Sean!

Contessa helped us and did a great job. We bought two mattresses and she was very patient. She also priced matched them for us.

Great experience...staff was welcoming and friendly. Patiently helping us to find just the right mattress within our stated budget too! Highly recommend...☺️

Contessa Smith was extremely helpful, she helped me find the exact bed Ive been needing. Having slept on a mattress that wasnt right for me for many years, its refreshing to have a restful night sleep.

It was a great experience shopping at mattress firm. Contessa was extremely helpful and helped me select the bed that checked all the boxes that we were looking for. It had been many years since we have purchased a new mattress for our bed and we desperately needed to replace our mattress. We had no idea where to start. She described each mattress and how they were constructed and the benefits of each one. We can’t wait to get our new mattress!I highly recommend going to Mattress Firm and seeing Contessa. She’s extremely professional, knowledgeable, and very nice to deal with. Also, with COVID, they take safe measures for sanitizing and social distancing. Pleasant experience!

Mike was awesome. Educated me on all the different beds. Love the Tempurpedic! Go see Mike at the Mattress Firm next to Chipotle and Panera in the San Dorado Plaza

Went into mattress firm just looking around not really expecting to buy anything and I let Sam know that when I came in but he still gave me great details and information on whatever I was looking at. If I do end up needing anything in the future hes the one Im going to be looking for.

If you want an honest person to sell you a bed, Maytress Firm is the place. Denee helped me invest in a bed that is going to help me with my back problems and my fibromyalgia. With Mattress Firm 0% financing, I was able to get a bed. Thank you Denee

Jared was so incredibly helpful! He helped me get my last mattress (which I loved) and it was in my apartment before I even got the keys! Now that I’m moving into a bigger place I needed another bed and obviously I went back to Jared for help. It was such a quick and easy process! I’m so grateful for him! Getting a new mattress should be the easiest part of anyone’s move.

My sales associate Contessa Smith was great. I didn’t have a lot of time and knew what I wanted to spend She was helpful and not pushy and very informative. I was in and out of there feeling great about my purchase! Thank you Contessa!

Our sales person, Melissa, was very knowledgeable about all of the mattresses in the store. We enjoyed our experience and hopefully chose the best mattress to suit our needs.

Contessa was great and professional, she also was sure to double check pricing and actual found that there was a lower price for the set we purchased. She was also just basically a nice person.

Fantastic Xperience Very good customer service Very Knowledgeable Would highly recommend

I thoroughly enjoyed the professionalism displayed by Sean Youssef who discussed the attributes of mattresses etc. Quite informative. We came back the second day, to purchase. The three star rating has everything to do with company process and shenanigans. Such as telling us after purchase the particulars of the return restocking charge, redelivery charge, re-cleaning charge, reordering charge etc. It was such a shock after payment. What is even weirder was the strategic way this was done. For a $10,000 bed- challenged surely by the shenanigans of Mattress Firm- they even package the sheets separate to not cancel that portion of the transaction (shipped directly so.....) and increase the price because it is apart of the bundle from someplace else. I pray for those who don’t have the time or energy to see what is happening my first indication which I did not listen to was nothing written, until you actually buy it. Hence the need to come back, but the shock at the end just said no way and cancelled the order altogether. Principles

Mike,The experience of working with you today was way beyond any expectations. You are very professional and knowledgeable about mattresses and helping folks figure out what best fits their needs and budget. We were both very happy that we walked into your Mattress Firm location.We don’t have a Google account so are unable to leave a recommendation there, but please know we will certainly send anyone we know- who is looking for a mattress- your way.Regards,Tuck & ReikoMike,I was very pleased with your service and the way you helped me find the FIRM mattress I wanted. You were very professional and knowledgable as you guided us through the possible choices. I would give you 5 stars if I could.i am looking forward to sleeping on the new bed.Thank You for helping us.Norm N.

Worked with Jared. He was great. Listened to my my needs and concerns and advised me on the best mattresses for me. Worked to get me the best deal possible and saved me a lot of money. Got a high quality mattress and adjustable base for a great price. Honest and forthcoming. Highly recommended!

Melissa put together an ideal, affordable bed for my 94 year old mom. Extremely satisfied!

Mike S is super friendly and helpful individual who helped me decide on the right mattress for me, not an easy task. He explained all the different features and what each mattress’ qualifies had. I really enjoyed being in the store with him, he is very knowledgeable and I’m glad he was here today.

Melissa was awesome in every respect. I’m very pleased.

I purchased a weighted blanket for my granddaughter for Christmas. JD was very helpful, friendly and knowledgeable.

Mike was extremely helpful and was very easy to work with! We were in and out super fast because he looked up our information from our prior purchase. Great store and would come back again!!

Unbelievable service, selection, and prices. I searched thoroughly for the best deal on my mattress and these guys were able to beat it by a wide margin. They also were very informative and enabled me to make an educated purchase decision. Highly recommend Mattress Firm, this location and Jared Sennet in particular, for your bedding needs. I’ve never met a more helpful and knowledgeable salesperson.

Saved us! Mattress Firm saved the day and got us our mattress the day we needed it. A competitor repeatedly delayed the delivery. Next time we will know better and will go with MF the first time! We can rest easy tonight. Excellent service from manager Mike. Thank you!

Worked with Contessa and she was so helpful and knowledgeable on the product lines. Made the entire experience enjoyable. No feeling of pressure or rushing. She was thorough on reviewing my purchases. I would highly recommend this store for purchasing a new bed!

Mike was very helpful and professional. He knows absolutely everything about sleep and sleep needs. Good advice and knowledgeable service. Will purchase from him in the future.

Mike S and Jay were really great and efficient.. great doing business with them... they trust worthy in their advice .

Derek was awesome! He helped my wife and I find the perfect mattress! I cant thank him enough for all his hard work and not being the pushy sales people that you usually see in these types of stores.

Jared, at the Tucson Oracle Road Store (in the Chipotle strip), was impressively knowledgeable. He listened to what I wanted and showed me what I needed to see. The transaction was easy and delivery is expected within a couple of days.

Derek is truly knowledgeable and passionate about his product. It is always a pleasure doing business with someone who is honest, professional, and makes you feel like you can trust them. These are the most important qualities that I look for when Im making a purchase and Derek has them all!!

Very helpful and friendly

Went shopping for a mattress and was helped by Derek. He was great. Spent a ton of time with us and answered all of our questions. He was informative and supremely helpful! If you are shopping for a mattress, I highly recommend going to see Derek at Mattress Firm, San Dorado.

Derek was wonderful. Greeted me and from arrival to the moment I left has been pleasant. Helped answer all my questions and very articulate. I would return and recommend to a friend.

Another wonderful experience working with Contessa and Mike S! Fabulous customer service and support! Recommend them and this store! Thank you for going the extra mile!

Amazing experience working with Jared Sennet! Great service! He really took the time to identify my needs and help me decide on the right products. Easy process from start to finish. Highly recommended Mattress Firm!

Contessa was amazing when she helped me pick a mattress today! She was very knowledgeable and kind, and was able to answer every question I had. Thanks so much for making my mattress buying experience so easy!

Highly recommend! My transaction was seamless. Jared and his Staff was patient and knowledgeable. I came in looking for a Tulo bed for my college age daughter. We found exactly what we were looking for!

Sam and Contessa were wonderful sales people.

Wow, pleasant surprise shopping for a mattress for my 90 year old mom. Derek was so patient, (having to repeat the information) and thorough.His help went beyond what ever would be expected from any retail store. Thank you Derek!!

Beth was really great. She worked u til she found the best deal to fit our budget and our desired bed. Thanks!!

Amazing service, willing to work with any budget! Helpful in finding what works best for you!

Derek worked with us to obtain the proper bed. He took the time and was patient as we contemplated our decision. Great job!

Derek was amazing, his advice got me into a quality mattress and saved me a lot of money. And we had a great time talking. Thank you Derek, you made my day.

Great service. Derek was exceptional in getting me in & out with the bed I wanted. Highly recommend this over the the rest of the mattress firms in the area!

Great friendly service! Derek was great! He was very nice and it was a pleasure doing business with him! If you want great service come to this store!

Jared was super helpful!! Came for a queen size mattress and got both a queen and a king with all the trimmings for an amazing deal! Thanks again! Highly recommend!

Derek was amazing so helpful. Through a stressful time moving he was patient and very helpful finding the right bed for myself and my son. Great costumer service definitely reccomend!

The guy who sold me my mattress, Derek I think his name is.. fantastic salesman! Didn’t pressure me, very knowledgeable, and professional. I can’t stop raving about my experience here! Thank you for giving me my peaceful sleep back!

We received excellent service from Derek Graybill. He was extremely knowledgeable of the products and fully explained the options that would meet our needs. We will certainly shop this Mattress Firm location should we have additional needs in the future.

Our salesperson Derek Graybill helped my Aunt and Uncle with buying a full and queen size mattress. He listened to their needs and discussed how to finance this investment. At the end of the day my Aunt and Uncle walked away spending less than they expected. They walked in having an idea as to what they had in mind but Derek showed them around the store and their mind changed. Derek didnt rush them into a discussion and called them the night it was delivered to ensure everything was taken care of.

Derek was extremely helpful and knowledgeable. He was able to answer our questions and make the transaction smooth and easy. Thank you.

I had a wonderful experience! Derek was very informative and made the process really easy and fun. Thanks Mattress Firm!

Needed some new beds for the kiddos and didnt want to run all over town. Contessa helped my wife and I find new beds quickly and painlessly. She was a pleasure to work with. If we need new beds any time in the near future, we will definitely work with Contessa again.

Mike did an exceptional job educating and assisting us with our purchase! Will highly recommend!

Great mattress buying experience! Kerry helped me find the perfect mattress at a great price. Very knowledgeable and patient. I would definitely go back and recommend him to all my friends.

We went in the store after eating at MOD pizza and were just looking at beds and prices and ended up leaving purchasing a bed and box spring .. Jared was amazing and helped us make a decision and the Black Friday prices you could not beat.. this is our second purchase a Mattress Firm and we have had family members purchase from here too ..

There was fast and friendly service. They were interested in knowing my needs so they could reach them and seemed to try to exceed my expectations. They also offered quick and friendly delivery on the day that fit my time frame best. They surpassed my expectations in all ways.

Amazing service! Derek was very knowledgeable and informative. Would definitely recommend this store and Derek!

Excellent experience with Rob in purchasing a twin mattress. He provided a relaxed atmosphere. I hate mattress shopping because most of the time the salesmen are like sharks! Robs store was comfortable and I could make a decision without feeling pressured.

Derek was extremely attentive and helpful. One of the best experiences I’ve had when buying a mattress, took care of everything for me and I will continue to come back and work with him.

Great experience. Derek gave me a great deal! Best mattress firm in Tucson!

Derek was fantastic and helped us find the perfect bed for my son. Great experience with delivery the very next day.

Derek was wonderful! Showed me all options and was very patient. Highly recommend this store!