Jared was awesome I bought a Civic EX Hatchback blue.....he explained all the options and was courteous and thorough. This dealership was the ONLY one that got back to me over texts and phone with actual numbers before I took the hour long drive out. Also we got some TOOL fans up in the dealership so that is always a plus. :) Kudos to their web sales dept. also

This was my first visit. Came back to Streator and my husband and I went back. Had to make sure on the leg room, a lot of leg room. I spotted a vehicle to try out and ended up getting it. I love it, just getting use to it not being a truck. Cant complain it has an awesome amount of hauling room. Thank you Jerard.

My wife and I recently purchased a 2020 Honda CR-V, and it was an overall great car buying experience from the initial test drives all the way to signing the papers. Chris and his team are extremely professional, courteous, patient and polite, and we felt him and his team genuinely had our best interest at heart. I would highly recommend them to anyone in the market for a new/used vehicle! We worked directly with Salesman Jared who was very knowledgeable and well versed with all of vehicles we were interested in. He went above and beyond our expectations of explaining all of the features and helping us get acclimated to the new car. Absolute best in class service! Thanks again for all of your help and for providing us with such a exceptional experience!

One of the best car buying experiences I have ever had. From the Sales person Peter Gallo to finance they were outstanding. They also had the best price compared to the other dealers around. Very friendly and not pushy at all. I was so happy with them I purchased two vehicles within a few months of each other. After each purchase Peter called to see how things were going and to ask if I had any questions. Thank you Bill Walsh and Peter! Highly recommend them to anyone looking for a new car.

Very easy car buying experience!!

If you want to get treated like trash and ripped off go to bill Walsh

Jared Stewart is the best!!! Tonight were purchasing our 6th vehicle from him...sure, they sell Hondas, but theyre even better at building lifetime relationships! Thank you Bill Walsh!

By far the best car buying experience Ive ever had! Todd, Scott, and Chris took care of me very well. I honestly felt like family there and would highly recommend them! Just a top notch place! Thanks making this purchase a positive one!

Bought a used CRV here for my daughter, with no haggling on the agreed price and I was very surprised on how detailed they were on making sure she understood how the CRV operates. Jared is one of the best salesman I’ve ever dealt with, and I’ve purchased quite a few cars in my time!

There was a wonderful young lady in the service department her name was Mandy I truthfully think that young lady needs a raise She was so kind and helpful today when I brought my car in for service but I did notice besides her kindness, She was also Jungling the busy phones, Typing up Customers bills And kept the text running with more cars to service all while she was still trying to answer my questions...thanks mandy for all your help and thanks to you i am buying the car...Laura Macaluso

We would never purchase a car from this dealership again! They were not honest in disclosing information about our car leaving us with NO warranty that they promised! Thankfully our local dealership was helpful in helping us RETURN the car!

They sold me a “Certified Pre-owned” Ford Fusion. The car had 59,000 miles and they didn’t do the 60,000 miles service, the front right tire needed to be replaced within 3 weeks of buying, the driver side seatbelt was broken and had to get replaced thank god that’s warranted, the brakes were at 2mm when I got the tire and seat belt fixed 1 MONTH IN TO OWNING THE CAR. They are fraudulent at this dealer and they definitely pressure you to buy the car despite you giving them certain expectations.

Bought a used Pilot at a Honda dealer in Elmhurst, they were completely indifferent to my MAJOR issues with the car 3 weeks later, unhelpful, slow, unresponsive via website email and surprisingly more expensive for replacement keys that were quoted at both facilities. Bill Walsh Honda employees were kind, courteus and they fixed my problems quick and cheap. I was amazed and will be a loyal customer from now on! Make the long drive from Elmhurst all the way to Ottawa, it was worth it 100%Im going to remove my Elmhurst Honda license plate frames and get some Bill Walsh ones!

This is the 2nd new Honda I have purchased from Jared at Bill Walsh Honda. Both times, the process was quick and painless. Jared never pressured me or tried to upsell me. I look forward to working with him and the rest of the team at this dealership again in the future.

This place sells Canadian used vehicles. Which is ok until you are lied to about the remaining factory warranty. I fell victim to their dishonesty. Bought a car with 17k miles that had a voided factory warranty. Outright dishonesty. They did take the car back and provided a refund, however these guys are a sneaky and slimy operation.

I only dealt with the service center the one lady is really nice and friendly Mandy. Thank you for your help

Great dealership with super friendly people. Drove an hour and a half just for this place. Ask for Scott for finance.

Staff is very nice and understand our problem. Done the job excellent. Would surely recommend going there.

Ive dealt with dealerships in the past and theres a reason I drive 30 minutes every time I need an oil change or service (which isnt often). They are an honest company and I have always been pleased with the service theyve provided. They even installed a part I purchased on my own at no charge because they felt theyd missed it needing to be replaced in a previous visit, and they had suggested I purchase it from a 3rd party seller as the Honda part was priced astronomically. I will continue to go to Bill Walsh for all my service needs, and when the time comes, purchase a new vehicle from them as well.

Best car buy experience I ever had. I drove from Chicago all the way to Ottawa to purchase my Pilot. I was at 3 different Honda dealers before finding Bill Walsh and all three were horrible!!!! I had the pleasure to deal with Salesman Jarrod, Manager Jason and Finance Jason. All 3 guys were so laid back and easy to deal with. Best price and best dealership. I just wish this dealership was closer to my house for service (70 mile away). Still well worth the drive. Will be a life long Bill Wash customer because of this experience.

My wife and I had a wonderful experience here. We dealt with Chris and he was fantastic! Couldn’t have asked for better customer service. We were treated very well and we would highly recommend this dealership. Very professional all the way around!

They are excellent there. Very helpful and very easy to talk too. They were very speedy. Aaron at Ottawa,Illinois Honda was so awesome. He gives exceptional service!

Excellent staff and service. A quality operation.

Thanks to the Bill Walsh service team, my 2005 Honda Accord still runs great with 457,000 miles and counting. Always a pleasure to work with.I highly recommend this dealership for both purchasing a vehicle and servicing a vehicle. They are by far the best auto group I have ever dealt with over my 40 years of car ownership. Kudos to the entire team.

Met with chris today, really nice guy,kept a late appointment for me so I could make it after work. Took a honda odyssey for a test drive and got a great deal. No hassle or hard sales pitch. Stop by and give them a chance if you are looking g for a vehicle.

My 2004 Honda CRV is the first car Ive ever owned (and Ive owned many) that I didnt want to trade-in as soon as the loan was paid off. Even at 125,100 miles, my car remains completely trustworthy. And it still looks great!In early 2012, when I knew this car was a keeper, I began taking it to Bill Walsh Honda for all service. I wanted the best and Ive never been disappointed. Caring and knowledgeable, both Dana & Aaron are a real pleasure to work with !!!

Oldest daughters first car. Great experience.

They sell honda parts 40% over msrp. What a joke. I ended up ordering from bill kay honda.

This is my 3rd CRV! I love everything about this vehicle. Size is perfect and it handles extremely well on the highway as well as in town in all kinds of weather.Ive had a long history owning Hondas and doing business with Bill Walsh Honda. They have an amazing team that provides a great customer service experience. To me that experience on top of a really great vehicle, it just doesnt get much better than that.

Even though the salesman I talked today was not the salesman I had been working with, Peter took time to take me for a test drive and answer all my questions. He was very helpful!

I personally would not purchase a car from them. Good place to test drive though. I bought my car from Honda of Joliet for thousands less and they offered a much better price for my trade in. The funniest part was my car was in a body shop recently for a new bumper and had to go to this dealer for an air conditioning recharge and its funny how when I picked it up it had bill Walsh advertisements around my plates in place of the ones from where I got a better deal in the first place.

I went to go get keys cut for a Honda and was told that their key cutting machine was down for weeks. They had a contracted key cutter on site, by chance, and he couldnt cut the keys because the dealership and the contractor didnt have keys in stock.If this is the case for just getting keys cut my question is: What kind of service can they offer with their cars?

Our new CR-V purchase went exactly as expected at Bill Walsh Honda - professional and very informative. Jared always takes great care of us and makes sure to instruct us on all the latest technology. After owning 3 Accords over the last 17 years, we are looking forward to our first SUV!! Thank you Jared and Bill Walsh Honda.

Took good care of me and got me out quickly.

I really appreciate the Customer Service at Bill Walsh Honda! They take such good care of my CR-V. I particularly appreciate Aaron Wise who goes above and beyond to make sure my service is the very best! Thank you to Bill Walsh Honda!

Dont trust the service department or their mechanics. Took my mothers 2017 CRV in because it was acting strange. They said the car had a bad turbo and would cost $2,500 to replace. Took the car for a second opinion to another Honda dealer and it turned out the car just needed a software update for a known issue and the car was fine, didnt have to pay a dime. That dealer literally laughed at how inept Bill Walsh Honda is that they couldnt do the most basic troubleshooting step. How could they so wildly misdiagnose an issue, what a joke of service department! They also never pick up the phone when you call. Dont take your car for service here unless you want to pay to fix an issue that you dont have

Great service the guys are always great an very helpful.

Great guys. Helped us get in and out fast! See Rafe M.!

Service team is very accommodating and friendly. Ive been there twice and each experience was great. Look forward to going there more in the future.

I bought a car from these people and would advise you not to. I purchased my car in may its now the end of November still waiting on my key fob. Written an email to the manager shannon with no response. Had to bring the car back for all of the sand that came with my car. Their response sorry must have missed that, not them but whom ever they have clean the cars. My inside door tracks are rusty and there was talk of replacing them, we have to check on that, well just as the fob, still waiting. They are a joke worst decision I ever made. Go somewhere else. There are better places.

Called the service manger to get my AC recharged in 2017 Honda Civic and they made an appointment for me at 3:30 pm on Tuesday 4/16/2019. Service manger Said the recharge would only take 20 min for the recharge. I called due to traffic I was running 5 min late and asked if they would still be able to service my AC SYSTEM. Lady at the desk said yes no problem bring it in. I arrive 5 min late after it took 15 min at the service desk to get paper to mechanic, I was told without even checking the car it would take an hour. They said we cannot do this today with 45 min left till close. Why they didn’t tell me to reschedule this when I called??? Even if I would have been on time at 3:30 it still would have taken the desk lady 15 min to print paper work and 5 min for the guy to walk it out to the mechanic on the floor. I will never go back to this place again, full of miss information on services and poor scheduling of appointments for work that needed to be done on my car. The service manger didn’t offer any discount just said sorry i didn’t know this would take an hour and we can’t do it today you will have to reachedule. Bill Walsh is a joke for customer service.

Trying to buy a Honda Ridgeline and they have been great to deal with.

Went to pick up some power steering fluid and antifreeze. Got plenty of help and lots of friendly folks work there.

I love love love Bill Walsh Honda!! They get you in and out when they say! Very courteous!

We just traveled 2 hours to see a car they promised was still there 3 hours ago. When we arrived the car we came to see had been sold the week prior and they tried to talk us into something more expensive. A classic bait-and-switch. These people are nothing more than stereotypical slimey used car dealers. Thanks for wasting hours of our time. Buyers beware!

We love Bill Walsh Honda. Although weve moved to the Chicago area, we still come back for service on our amazingly dependable 2010 Insight, and when its time to replace it will definitely shop there again.

Viewed a used SUV posted on their website I was interested in for my daughter on Saturday Feb 16th morning and sent a note via email, received a call & email almost immediately from Wendy Goss, Sales Customer Care. After a conversation on the vehicle interested in we set up an appointment for Monday, Feb 18 at 5:30. Asked Wendy for the commute time from Bloomington to Ottawa & she confirmed about a 1 1/2 drive. Wendy called and we confirmed the appt at 1:00 pm on Monday, Feb 18 is with Manager Mark Buehl.My wife and I both take an hour of vacation from work as we have a drive to make the appointment on time. When we get to the dealership to test drive the vehicle we are informed it was sold. Classic bait and switch which is documented in other reviews (my bad in not reviewing these reviews prior to the drive).This may be a fine place to buy a vehicle if you live in Ottawa, Illinois but if you have any type of drive I urge you not to waste your time.Assume I’ll receive a half hearted excuse/explanation/apology from VP Bill Walsh Jr. But this is obviously a systemic problem with this auto group and these systemic problems don’t occur without executive knowledge and support. VP Bill and the other owners are part of the problem not the solution.Lots of options to purchase vehicles this days, for your own good, find one other than Bill Walsh Auto.

Well, over the years I and my families have bought numerous vehicles from The Bill Walsh Family dealerships, and I am very happy with the service, customer service and sales people. I have talked to a lot of positive people that work there, best experience I have ever had !! Thank You, Bill Walsh Family !!

Picked up a car everything went well

Great customer service and I love my Accord!

Great service! Dana is a pleasure! Even when there is an issue, they go out of their way to correct it.

Aaron in service was very helpful and patient, truly appreciated his time and efforts. Thank you!

Great vehicles, helpful friendly staff.

I had a great experience at Bill Walsh Honda. Everyone was very knowledgeable and helpful and I love my new car!

We got our free first service on our new Honda CRV. As always, service is top notch and very courteous.

Great staff and great service

Great service dept the tow truck company they recommended was soo quick and curious

Chris is great, helpful and patient, best experience buying a car ever!!

Service Center was fast and efficient. Explained everything they were going to do before working on my car and made sure I understood everything.

Don’t waste your time. On Black Friday I went to the dealership based on their website saying they had 2 Pilot elites on sale. They didn’t have one on the lot. Since I was there and I was a customer for the last 8 years I decided to talk about making a deal anyway. They made me a lowball offer. When I countered their offer they refused to negotiate. Mind you I was the only person in the dealership and was a repeat customer. I left and Saturday I made a deal with Honda in Joliet and saved 5000 dollars from their lowball offer. So long Honda of Ottawa I am done with you and recommend that you shop elsewhere if you want to save money on your car deal. The service department is subpar as well.

Always great service.

Very nice sales staff, very helpful!

Awesome service from Eric, Tim and the entire staff at Bill Walsh Honda. We had a short time period to get a new car and they made it happen!

Great service was in and out quickly. Dana was very professional.

Great car care, great customer service!

Bill Walsh Honda has always been accommodating and friendly.

I hate going here. Easy things become complicated

Very fast and convenient.

Go to Vally Honda for better service.

Top notch service!

Nice selection of vehicles

Your service department sucks.

Friendly staff