The sales department is excellent. Gabby was a true professional. She explained in detail how each button and, knob meant. Gabby went above and beyond to make me feel comfortable .The entire staff was friendly and helpful.Yes, I would recommend your dealership to anyone looking for a car or truck.Thank you so much!! I love my Buick.

My 2019 Chevrolet Silverado was due for an oil change and tire rotation. The service department completed it and sent me on my way in a acceptable amount of time. I appreciate the expert service and friendliness of the Vaughn Automotive staff.

Had a great experience at Vaughn Motors. Had just what I was looking for as the Dodge Ram 3500 dully with air ride is an extremely hard truck to find and I was just passing by and seen the truck on the lot. Cameo was great to work with. She explained everything to me and was fun to work with. Drove off the lot in my new truck that same evening. Thanks again Cameo.

Recall work was done today. Vehicle was done quicker than originally quoted on total time. Staff was decent...

I felt that my trade in was valued appropriately and both the sales manager and salesman considered providing me the best service their top priority.

Tina the manager stepped up and made sure my experience was great.Trevor, was awesome. Never pushy. Let me make the decision w no pressure

Steve Creamer, our salesman, was very honest and helpful. Everybody we met was courteous and ready to help. When I took it back to have some accessories put on the vehicle the process was seamless. When I dropped the care off they quickly took me to where I needed to be while they were doing the work. Steve was very helpful in showing me how to set things up in the car. The manager approached us to thank us for our business.

They dont care about you. They will over charge you. There mechanics such. Dont know what they are doing. Dont buy from them. Four months after I bought a vehicle the motor blew. Had warranty. For motor. But they dont cover spark plugs. So had to pay 662.00. Out of my pocket. Read your warranty. Read it. But I wouldnt buy from them for nothing. Was suppose to get oil change free for first one. No I had to pay for that. Had a truck looked at . Headlight kept going out. Took back three times. They charged it time. And still didnt fix it. Husband found out was a loose wire. Dont buy from them

It was going to take 3 hours to replace a recall part on the vehicle it was done in 1 hour. Service is friendly and we even received a car wash. I give them 5 stars and 2 👍thumbs up.

My husband and I worked with Walter. He was great at listening and working with us to trade in our vehicle for a different one. Walter was great at showing me the newer vehicle and how everything worked. We left with a fantastic vehicle and couldnt be happier. Thank you to Walter and Teri for staying after closing to get the job done!

Very accommodating staff. From start to finish, they all did what they said they would. Very competitive offer, for trade and kept the bottom line price on new vehicle. Well worth the out of state drive for purchase.Thank you, Cameo (Sales) & Alex (Finance).

Drove 4 hours to look at 2 vehicles. Both were dirty. Test drove one and was ready to buy. The skid plate was laying in the bed of the truck. I requested that they put the skid plate back on the truck and detail it for me. I was told to take it or leave it. They refused to even wash the truck. And oh yeah...they refused to negotiate even a little bit. You pay the advertised price or you dont buy. Worst experience Ive ever had with a dealership.

First the gentleman i worked directly with Dean was fantastic. He walked me through my trade-in and then negotiated for me. He told me about discounts i was unaware of. Then Teri worked with me to get the right financing. Everyone was great.Now the really incredible part is I live 4 hour away in Illinois. Before i came, my price was set for my Trade-in, my financing was approved ( actually got better when i got there), a contracted price out the door was in place.When I arrived everything was explained and demonstrated on the new truck, no surprises, a great extended warranty was offered at a great discount. I have bought trucks for 35 years, this was the easiest process ever. I bought my truck for $2,500 less then my local dealer was offering. Thanks to Everyone but especially to Dean.

I was disappointed in the service and the effort to see if there was any service allowances on a problem that was covered by a factory recall. The fact that a recall was only vin specific still indicates a known problem. Warranty expiration allows the dealer to charge at will. A vehicle service package evidently did not apply either, to help offset labor. Really disappointed overall after purchasing three vehicles and having all our service work done there.

I would recommend Eric as a salesperson to anyone. I couldnt have had a more pleasant sales experience. Sales experience rates 5 stars. Service department could definitely improve. Pretty slow service.

We have been a Cadillac family for decades and currently have two Caddy’s in our garage not including the new one we just purchased. It appears that Vaughn Automotive Cadillac in Iowa has a significant amount of incompetent or lazy staff, with E-mails not returned by various staff, telephone calls not returned and an arrogant and lazy finance person. The only bright spot was a salesman, Jacob, who did a good job representing the dealership. We purchased and immediately wired 65K for a new Cadillac XT6 to Vaughn Automotive in Iowa and they held our monies hostage literally due to their incompetence for days. Vaughn staff sent paperwork to us, the customer, for a salvage title in the wrong State for a brand new Cadillac. Sweet! Financial data was wrong and their staffer was not interested in determining why when we informed them. He literally refused to figure out what was wrong. Customer finally took a portion of the money back and did title, tags, registration and paid taxes ourselves in our State. Dealer then inappropriately called our auto carrier in New York without our knowledge and canceled the pick up because they did not have their paperwork in order - even though they were fully paid and we had a new title in our State which was shocking. We paid the auto carrier and they placed us in default of our contact with the carrier. In the end, our financial numbers were correct and the dealership wrong as we informed them. As customers hundreds of miles away, we dealt by E-mail and documented all of the above, which is not all of the problems we had with Vaughn Automotive. We plan to contact Cadillac corporate. Vaughn has other on-line ratings similar to what we are submitting - and you had better believe it is was a disappointing and arrogant experience. We wish we had never heard of Vaughn Automotive in Iowa.

Great experience purchasing a vehicle from Vaughn, Worked with Dean over Phone and Text beforehand and then in person when I came to the dealership, he made the buying experience easy and flawless.

Adam was awesome! He went out of his way to take care of my truck and me. Made sure everything was done right. I was very happy with the service I received!

My husband and I very much enjoyed conversing with Gabby via email and the phone. She listened to what vehicle would suit us and we now drive the most perfect GMC 2021 Denali. Gabby was such a pleasure to work with and then meet in person. She explained every option on our truck and how it worked. Our finance gal was also thorough, nice and explained everything in detail. We had a great experience shopping Vaughn Automotive.

Eric was my salesman, called spoke with him 3 minutes, 30 text messages, 10 emails and 800 miles later I got my car picked up. They allowed me to leave my truck while I drove the car home. Super easy, was in finance for 20 minutes. Everything was ready when I got there. Best low pressure car buy ever

Our new GMC broke down for the second time with 10,000 miles on it. I am having to hound them to get a car to drive until it is fixed. This should be covered on warranty. It seems to be a real inconvenience to get one from them and to have this happen. It has been 4 days now.

My wife and I purchased a car from Vaughn Automotive back in January, we went in with a pre approval offer with a decent rate. We told the salesman this and made it clear that we wanted to go with that offer. Long story short, when we went to sign the paper the finance lady said she ran our credit through the system and GM Financial was the lowest. Our mistake for trusting her, it was almost double what our pre approval offer was. When we requested that we use the offer with the bank we brought in, she said well the sales contract is already done. They did the same thing to my parents. Never buying from Vaughn Automotive again! Luckily we were able to refinance at the rate we should have gotten in the first place!

Bought a truck here which is fine but Trevor was a terrible salesman and wouldn’t respond to any messages and after we took the truck home we had paid for services to be completed and he promised a call back on a certain date. 4 days later I’m still trying to get a hold of him. He has dodged all calls and texts. Do not use him as a sales guy. Run!

Took my truck for the oil change and tire rotation that was included with the purchase. I have a Sierra 3500 Denali drw truck. They rotated the tires by taking front wheel and turning it around backwards and moving it to the rear. Then took rear wheel turned it around backwards and put it on the front of the truck. I took it back the next day to ask if that was normal and was told no that was not right. They took it to correct it and when they told me that my truck was ready I went out to see they still had front wheels on rear inside out and rears on the front inside out. When I told Mandy that it still wasn’t right she proceeded to tell me I was wrong and the wheels were on the truck properly. She told me that they couldn’t do what I said they had done and told me she would have them take it in so they could show me that they wouldn’t even go on the truck like that. I asked her to print out the parts diagram of the three different wheels. As the mechanic was telling me that I was wrong and the wheels were on correct Mandy handed him the parts diagram that finally convinced them that I was right. Then they proceeded to get the front wheels back on the front and the rear wheels back on the rear. I noticed scratches on the outside of 1 rear wheel. They had to research camera footage which they never would admit fault however did agree to replace the wheel.So I feel that if they can not rotate tires properly what will happen to my truck if they ever had to work on something a little more serious than a tire rotation.So to sum this up, no I would not go back there or recommend their service shop to anyone.

We called the day before to set up a time to view and drive a vehicle. Multiple text messages and emails were sent the day of the 3 hour drive to view the vehicle. 20 minutes from the dealership and 2+ hours into the drive we get a call that the vehicle had just sold. Unbelievable that all that communication and they cant follow thru with their team. First trip, last trip

Had a great experience at Vaughn Automotive. Trever did a great job with getting our truck ready. Couldnt of asked for better service.

Great people, great service! Bob Teno is super to work with

Bought an suv from Vaughns, a month later the water pump went out, no offer of help or anything from them. Fixed it ourselves, but another month passed and more issues. Traded it in for a newer suv about a year later and not even 5 full months the Transmission is going out. Went back to Vaughns, and asked them what itd cost to look at it, they told us we wouldnt be charged unless we okay the work. Went back to pick it up, they told us it was the Transmission (which we knew already) and tried to charge us after telling us itd be free. Estimate was 3000 more then anywhere else we went. Horrible service.

Very good experience, No high pressure sales

I looked all over the US for a truck due to semiconductor shortages related to covid19. I ended up flying to Iowa from Scottsdale to buy.Honest, upfront and fast when I bought my 2021 GMC Denali from Eric. Even when he was off for a day his coworkers stepped in to help me get what I needed. It was a pleasure working with them and management/ownership should be proud of their employees and the culture they have created.I worked with Eric, Steve (helped while Eric was out), Teri, and Haley. all very professional and courteous of my time.Thanks all for getting me in the exact truck I wanted!

Very good service when you get there attention and friendly sales team

Good staff, good communication, good workmanship, GOOD JOB! I have no complaints and the bill was lower than I expected, so I am happy. DDDoud

Service work was done fine. Refused to take care of the defective running boards!

Quick, easy, and painless. I dropped my vehicle off in the morning and received a text when it was completed in less than 2 hours. Thank you!

Working with salesman Mike Hagstrom made things run so smoothly. He was prepared to answers I had. Good communication viva text and phone.I would highly recommend mike Hagstrom and Vaughan’s. Love my new Equinox !

Stay away, nothing but negative experience on the maintenance side of this establishment. And instead of making the issue right they blame the customer.....Took the vehicle to a smaller local mechanic, saved me $3400! And there are sooo many ppl that have had very similar experiences with them.... please look around before going to them .. itll save you soo much time and headaches, not to mention $$$$$!

First I want to start out by saying that this was by far the most pleasant car shopping experience I HAVE EVER HAD! I cannot sing enough praise about the young car salesman Jacob at Vaughn automotive & the rest of their team. Jacob was so great that I avoided buying the same car 30 minutes away & decided to drive 4 hours to buy this car at Vaughn Auto. He is seriously an awesome young salesman.He is genuine & just a good honest down to earth guy who went above & beyond to help me on the phone before I was even committed to buying a car.It’s a long story but it started with an unpleasant experience with a finance person at a different dealership before talking to Jacob. They tried to sneak charges into the contract & were very persistent.This is a big reason why I do not enjoy car shopping. Vaughn Auto. was the complete opposite experience. They gave me a great value on my trade in, the price of the car was the best that I could find in the country & they had zero pressure when I arrived and zero pressure when financing through them.I would not hesitate to buy a car from them again.I will most definitely be calling Jacob again when I’m ready for another amazing deal on a car.

If I could give Vaughn’s negative stars I would. Service girls are rude and act like they know what they are talking about when they don’t. You show them proof and they blame you. So unprofessional when they yell at you so other co-workers can join in and just yell at you too. Never will I go back nor would I ever recommend this place.

The salesman (Jeff Shipley) was very professional and also patient with me and if not for him, I wouldnt have gotten the 2021 GMC Sierra I wanted. I very much appreciate his dedication to me as a customer!

Jordan Rook is a tremendous young salesperson. He listened to what we wanted, was very patient with us, and then did the work to find us the truck we were looking for. His knowledge before and after the sale was impressive as we got a guided tour of all the features of this Sierra 2500 Denali of which there are many! Theres no doubt in my mind we will recommend Jordan to anyone we know looking for a different vehicle. The young lady that helped us with the paperwork was also very very good at what she did and kudos to her as well.

Very friendly people that work they

ALWAYS FRIENDLY and helpful about questions I may have !I Really Appreciate how they RESPECT and Accommodate Meand My Service Dog !

Terrible customer service and communication. Sales people need to be educated on basic communication skills and just being friendly and polite.

No communication between Vaughns and customer. Had to have truck there by 8am on Monday to be completed by Thursday. Never heard anything called Vaughns Thursday pm and was notified did not have the parts to repair until next Monday. Was avoided by employee on phone. Very poor way to run a business. I now remember I bought a car there 40 years ago and never went back.

Very professional and accommodating.

Mandy was the lady that helped me redeem my GM POINTS and she was a great person to work with. Keep up the personality Mandy because you made it a pleasure.

Vaughn had the vehicle I was looking for, gave a fair price on my trad-in and easy to work with. Mike, my sales agent wasn’t pushy and quick to answer any questions. Both Mike and Sheri were very prompt in the purchase of my new truck and getting me on the road quick! Thanks

Just got our second vehicle from Vaughns. Sales team is awesome. The service area is ok but I think they need to expand that area.

Jeff was the reason we came bought our Equinox from Vaughn & our past experience with Teri 13 years ago is the reason is the reason went went to Vaughn to look - we do appreciate the Vaughn no nonsense, helpful business culture 😊

Waited 2 hours for our car oil change and then they tell us they cant get the filter. REALLY??? Who does that???

Shannon Spurgeon did an excellent job. This is our 2nd vehicle purchased from Vaughn. The financing department also did an excellent job explaining the options and getting things done quickly.

The sales Rep Gabby was easy to work with I was very satisfied with her assistance in purchasing my new enclave

It was good. Not a long wait period. Was only there with my dad, he was looking at a car.

We had a great experience At Vaughn. Cameo was great to work with!

Was happy with Dean Dinning he was helpful and was completely knowledgeable about the vehicles we have purchased.

It was a great experience and they really work with you to get you in a new car :)

I dropped my car in the morning and they called me that it was ready for pick up and they even gave me a free car wash it cant get better then that keep up the great service.

Went to have oil change at2:30 today, waited in the lounge until almost 4:00. No one came to let me know my car was done. Finally my phone dinged. Then it tells me I need 2 different air filters one of which was supposed to have been changed the last oil change.Also they said I needed new tires. I do not like their new computerized system, I went there because of the personal service, now may have to find somewhere else to do business.The young man, Monico was very nice to talk to and I know it is not his fault, he is just doing his job but Vaughns better get back to being more personable with their customers or they maybe losing a lot more than oil changes.Nancy Heiserman

This time it wasnt to bad!(1 hour) We had our last oil change (free) on our equinox(2018) . The problem is we live 40 miles away and its a pain not being able to schedule an oil change on a car that we bought at your dealership. I have drove the 40 miles and had to wait 2.5 hours even drove right on by once when there were 5-6 cars in line when we got there.

Just bought our third vehicle from Vaughn Automotive, the second from Shannon S. Again very helpful, very good people to deal with. You make buying a vehicle easy and enjoyable. Special thanks to Shannon. Would recommend to anyone looking for a vehicle to give Vaughn a chance.

Check in guy was very helpful! Thanks Mr.B!

Everyone was so helpful.

Purchased new car last fall. Competitive pricing. Friendly staff. Appreciated mask wearing.

When I first got there noone helped. There were two women there and they ignored me. I sat there for over 5 hours before I knew what was wrong

I had a certified pre owned vehicle that I have had serviced at Vaughns and it was severely out of alignment. Nobody ever said anything about it being out of alignment or my tires wearing before now. I believe this should have been taken care of before I bought the vehicle or at least noticed when I came in for service.

We just purchased a vehicle from Jeff Shipley at Vaughns Motors in Ottumwa Iowa. He was super helpful and made the process of purchasing this vehicle smooth and painless. Jeff was very knowledgeable about the vehicle and the process. Looking forward to working with Jeff when we have the need for our next vehicle.

Disappointed.waited to and half hour for oil change .went to check and was told they didnt have a filter.no comunication between departments or with customer

Great price on my new truck. Would definitely buy from them again

Will never buy from them again..

I contacted them about a 2020 Tahoe on their website at approximately 3pm. Taylor responded at 3:30 with This is Taylor with Vaughn Automotive. I see you have inquired about the 2020 Chevrolet Tahoe! This vehicle is currently available., I thought this was about to be a great experience but I was wrong.She was slow to respond and kept skirting the questions I asked, but we eventually got to a place where I just called and asked for a buyers order so I could get a cashiers check from my bank. She let me know that she would have to have a salesperson contact me, wait....what?? Why have you been wasting my time if you cant help me? I eventually got a call from the salesperson at around 4:50 who asked me some basic questions to put the buyers order together all the while Im rushing to get to the bank to get a cashiers check before my bank closes at 5. I explain to her that I am grabbing a check for the $48,000 and I live 2.5 hours away and they close at 7, Could they have someone wait 30 minutes until I arrive.As I am having the check cut for their asking price, she informs me that they can not wait for me to get there and they could hold the car for another day for me to come up there to pick it up. I tell them to go ahead and hold the car and I will call her back with a good day for me to pick it up. I no further get into my car from the bank parking lot she calls me back to let me know that the vehicle was SOLD 2 FREAKING DAYS AGO! Why in the hell did you idiots not figure this out before hand? Then to have the audacity to ask if there was another vehicle they may have available. This Dealership does not care about their customers or potential customers.I was a finance manager for a Dealership and if I had customers bringing a check and it was after closing guess what I did, thats right I waited for them to ensure that they got what they wanted and had a great buying experience. you know what else, we did not try to sell cars we did not have!If you have a chance to purchase from these people just save yourself the time and trouble and go to a reputable place because this is not that place!

I recently bought a 2021 Chevy Malibu RS and the sales guy was amazing and very helpful! He answered any questions I had and was there al step of the way to help.!! For sure recommend Jacob Fitzner!!

Jacob was very knowledgeable and we enjoyed our experience.

Purchased a car from there 1 week ago. Issues with the push to start and key fob twice (one of which was before we even purchased the car so they were aware, they assured us it was just from not being driven in a while) after returning it less than a week from having it while the issue was occurring they questioned whether they’d even diagnose the issue for for free, and most likely would not fix it free. Even though I was told if it happened again bring it back and they’d fix it no issues. Agreed to diagnose it for free (wow, so generous) after looking at it they said their were no issues. (Really car fobs won’t work or be recognized by car twice in one week and there’s nothing wrong.) last car we purchase from here.

Dealership was extremely helpful in answering the questions I had during the Purchase of my new GMC Truck. Great customer service and extremely professional.

I was greeted as soon as I walked in the doors buy the receptionist,They where quick too find some one who could help and knew what they where selling .They took thel time and asked all the right questions .Thank you Walter from vaughn automotive

My answers were all answered and all my options were checked over really well before deciding which vehicle I was going to be purchasing

Sales is always great. Mike hadstem (probably spelt wrong) did a great job i shopped and shopped for about 6 months at other dealers befire returning to vaughn . He got me a better price then i found anywhere else. This app s second new truck bought there in 3 years.Service is ok...... i trust them to work on it but have had issues during and after but they always take care of it.

I got my car here for a great price and I love it.

You have great employees working for you. Really know how to take care of your customers. Did great work on my car. Thanks for everything

Great saleswoman...Cameo Lathrop!

They were extremely nice and helpful. Got my truck in right away and started the repair immediately.

First time experience and it was quick and the cost was better than I expected. Very happy.

7 hrs to change an alternator that was under warranty. Apparently they dont like doing warranty work.

Very helpful no pushing of stuff you dont want . Very agreeable happy with service.

Worked with Jacob Fitzner- would recommend anyone looking for a vehicle get in contact with him, he made the experience much easier and less stressful. Very polite and accommodating.

Gabby was excellent and so easy to work with. Things went quickly and smoothly.

They did really well making things right with my purchase!

Im working Emily on repairs to our company truck.She is a total prefessional, knowledgeable, and very pleasant to work with.Service advisors like her are why we chose Vaughn for service of our vehicles.

Shannon is a wonderful sales person very knowledgeable friendly service. Explains everything

Purchased a certified used 2016 Corvette. Jordan Rook was our salesman and he was friendly and helpful. The buying process and pricing were good. So why the three stars?First, the car was advertised as a one owner vehicle. This was not true and Vaughn Chevrolet should have known because they sold it as a used car once already. They have taken it in and resold it twice in the past year.Secondly, and most importantly, their service department failed at changing the oil. Failed in that it was under serviced by 2.8 quarts. I only found out after driving 300 miles back to my home. The Corvette holds either 7 or 9.8 quarts based upon whether it has the dry sump oil system or not. This dry sump is part of the Z51 package which this car has. It is unacceptable that a Chevrolet dealer would make this mistake on an oil change. Verifying proper servicing should always be part of an oil change.For these reasons I cannot recommend Vaughn Chevrolet.

Came in for an oil change and tire rotation. They dont make appointments so I was apprehensive about a possible long wait on a Saturday morning. I drove right up, was warmly greeted, waited in the waiting room for only a short time then they called my name and walked me to my car. I also got a car wash on the deal. Nice customer service!

I drove 1 1/2 hours to look at 2 used vehicles that I never did get to look at because with some issues of them being used I had a excellent sales guy Jordan who explained why and I left the dealership with a new 2020 :)

Absolutely horrible management, would never buy a car from them.

Very friendly and knowledgable sales staff. Give Jacob Fitzner a call and let him put you in a new vehicle! Great guy!

The dealership was very busy but our salesman, Mike Hagstrom, made sure that we were top priority and that our Terrain was ready to go and we knew everything about it so as soon as we signed the finance paperwork that we would be ready to leave.

Professional conducted service. Happy with my experience and love my new vehicle!!!

Thanks for the ride and free car wash!

The team at Vaughn Automotive made my purchase from out of state painless and efficient. We were able to communicate effectively through phone calls. After I drove the 7 hours to pick up the car, they had everything ready for me. I was at the dealership less than 45 minutes including test drive and signing paperwork. Great folks to buy a car from.

Great place. Always helpful,no pressure. Have recommended to alot of people.

Good service