The workmanship and attention to detail was great. Also, they have a SUPERIOR details department. Thanks to Amber and all the other professionals in the collision center.

People were extremely friendly and courteous. Service department was efficient and thorough. I am very pleased and impressed that the service I got today

Bought my truck from Vaughn. Had a wonderful experience. Bought the service plan. Never been disappointed. Toni in the service department is amazing. Very quick and honest. Will continue to take my truck to them for any future needs.

The workers were friendly, fast and well priced. I felt more than welcome to ask someone any questions or concerns that I had.

Mike Hagstram was great to work with! He was very responsive and made the process very easy. I love buying local and Vaughn’s makes that possible with aggressive prices and a good selection.

Good, friendly service. Reliable workmanship at a fair price. And got the free wash.

Gabby went above and beyond to help us select the perfect truck. She then took the time to go over all of the features.

Took my truck in because I was not getting over 5lbs of boost and loosing coolant they fixed the coolant problem but flash my computer and got the check engine light off when the problem was my egr had to go to another dealership just to get it fixed right will not go back to them

Professional service is what I got!!

Very easy from start to finish. Emily Guffey was a great saleswoman. So down to earth & not pushy.

Feel that I got exactly what I wanted at a very fair price.

Jeff Shipley was Amazing, I highly recommend him and the team at Vaughn CDJR for your next vehicle purchase. Family owned Dealership for 80+ years, Professional, Honest, Integrity, and I only wish I lived closer, I would have them service my vehicle.THANK you for my newest/ first Brand New vehicle purchase.Will.

Excellent service and excellent customer service

I leased my 2021 Ram 1500 with Shannon. The whole deal was effortless and I got exactly what I was looking for. Shannon was very knowledgeable on the offerings from Ram and I highly recommend her.

Adam the service advisor knows my vehicle history and has always gone above and beyond to help with my service and answer any questions I might have

I bought my Jeep Renegade in late summer 2020, preowned. The staff has been courteous and helpful, however, I have had this Jeep in three times already, including today, for service work. Thankfully, I bought the bumper-to-bumper warranty coverage, but Im starting to think I bought a lemon. I have mentioned the click in the front of the car each time, and it has yet to be addressed. Hopefully it will be today since the engine malfunction light is on. I appreciate the shuttle service they have to take me home each time, they are Covid responsible, and staff has been great keeping me informed. SERVICE is important to me, since I was unhappy with my last cars service/the dealer, and Vaughns has stepped up. Hopefully todays service will take care of this ongoing issue.

Very friendly check in staff and all staff checked on us throughout my time waiting

Great and friendly service!

Started off pretty well, Salesman was very polite and friendly. Given it was the last day of the month so he was extremely busy with other customers as well as us so he will get a pass on that from me. The finance process was painless but did take awhile to get into there again I say its the last day of the month so again they get a pass from me. But my main concern was the salesman left to get his girlfriend during the sale very unprofessional in my opinion, Had to install my own plates on the new vehicle while other employees seen me struggling not having a tool or drill gun only a quarter to do this. Do not recommend going to any dealership on the last day of the month if you dont plan on spending 4 hrs of your day there.

Buying my Jeep Renegade was not only easy but the staff helped to make us feel at home and included throughout the entire process. Their internet “no haggle” pricing took a lot of the stress away and after visiting with other dealers, we were able to see right away that this was the place we wanted to buy from. Communication was friendly and convenient for me. We were able to set up the appointment, test drive and make our purchase all within the day we chose. I would definitely recommend this place and purchase here in the future.

Excellent service

Great experience like always. Very fair and no pressure! Would recommend to anyone wanting to buy a new or used vehicle.

Daniel & Tina at Vaughn Automotive were amazing and very easy to deal with and buy a truck thru! Thank you so much, I love my new truck!

So far the only negative experience I have had here is the wait time to get my vehicle in for service.

Everything was excellent!

Always great service 👍🏻👍🏻 Tony is great!

Service manager was very friendly got me in early answered all my questions also was able to talk to the mechanic that serviced my truck he was also very friendly and answered all my questions overall a very good experience

Very knowledgeable and customer service is top notch.

First time buying a new truck that I felt happy about the deal I got. It was simple and fast, they had the truck ready when we got there. They advertised all the rebates and discounts and price and thats what I paid. I will be back.

Dont like waiting 4 hours to put on a part....ridiculous

Weston was great and worked really hard to make me happy. He’s the best

Made us feel like family. No pressure salesman. They were honest and fair. We loved the whole experience. We would recommend this dealership for those who dislike the back and forth waiting game. Danny Fane was awesome! He spent an hour and a half with us going over all the tech features in our Equinox. He made sure we were comfortable with the car before we left.This is a GREAT dealership!

Tried to sell me a salvaged car. Im glad I used their car report before buying. Everyone knows that a salvage car is worth about half or less than a non salvaged vehicle. It was lower but not what it should be for salvage. I will give them 2 stars for at least having free car reports. Just wish they hadnt wasted my time by not telling us beforehand. Their service dept is great. Have used them in the past.

Great place and great people. With customer service like they have I’m sure I will go back.

Was so easy transaction. Will determined to help people to get the vehicle.

Adam in the maintenance area was the best experience I have ever had. He was so business like, polite, and made my visit very pleasant. Even when I questioned him on certain things he was very honest. Kudos to Adam.

Knowledgeable sales personnel. Questions fully answered, very accommodating, and courteous. My choice of a place to buy a car over the past 38 years. It just keeps getting better with each year that passes.

Ive been here today, up the stairs to Hertz. Excellant service.

Excellent place to shop for a new vehicle. Jeff the sales rep was extremely helpful, I would definitely buy another vehicle from him

They were great!! Not pushy and very reasonable!! We got our new vehicle and are so happy with it!! I wld definitely recommend this place to anyone!!

Cameo was our sales person and she was awesome.

I have been trading vehicles with Vaughn Automotive for going on 12 years now. I have purchased several new vehicles from them during this time. You always get the best deal at Vaughns and their service department is second to none. I highly recommend them.

I purchased my Ford Flex there a month ago. Everything went smooth. I will recommend them to anyone looking to buy.

Great place to buy a car or truck. Loved the sales teams approach. Didnt feel pressured or anything. Great prices on their vehicles

Our sales person Shannon was very helpful knowledgeble and plesant. We would recommend her to anyone looking for a vehicle.

Their salesmen give you all your options before you decide to buy. It is only one hard inquiry if you try to get financing great place to buy a vehicle!

Quick service today

Bought a new 2015 Jeep Patriot Sport and after only 5 months the brakes started to make noise so we took it in and they cleaned rust from the drum and said thats what the noise was from. Well guess again because it started again about 2 days later, waited a while and took it back to Vaugh and had a tech drive it with me in the vehicle and he heard the noise for himself. Went back in and he contacted another tech that told him it was just the way those brake shoes are. They are trying to tell me quote (its a normal noise for the semi- metallic shoes used for this vehicle). Not happy at all that Im paying over 20,000 dollars for a vehicle that makes a brake noise. The service advisor tells us she cant do anything because her hands are tied. What the hell! I also know 2 people who had bodywork done on their vehicles and not done right the first time. I should of known then but thought Id give them a benefit of a doubt but boy was I wrong. They dont stand behind their product thats for sure. Still have issues pending with the Patriot. Buyer be warn.

Great service! Traded in my car on another one and I will be going back! They followed through with everything they said they would and were and still are very helpful!

State do real good body work there low high on their cars

Great service

Excellent job! So professial. We loved Tod Smithart.

Great people, excellent prices. See Steve Creamer for friendly sales service. Highly recommend.

Not many vehicles to choose from

I have done business with Vaughn Automotive for over 10 years. They are some of the easiest, most upfront dealers you will find. Josh VanNess and his brother Chad run a great operation and have a fantastic staff who really know what A+ customer service is. I wouldnt buy or service my car anywhere else! Thanks Vaughn Automotive!!!

Would never recommend anyone buy from here. Fair credit and decent trade in and tried to screw me. Would not disclose any of my personal information they got from credit report to me. Said it was illegal. Never go back.

Purchased a set of four tires for our equinox. The price was a little higher than other dealers but they came with a $100.00 rebate that made it worth the purchase. Very friendly and fast service

I had a very wonderful experience purchasing my vehicle! the lady I was dealing with was very polite, and went far above what i thought was necessary!

No complains thus far. Friendly, helpful staff.

Good anx cheap place to go, love it

The dealership listed a 2014 Honda Odyssey Elite for $23, 000 on their Website. I drove 3 hours to purchase it just to find out the previous owner had epoxied a suction cup to the dashboard and then it was removed taking part of the dashboard with it. And no they did not show it in the pictures on the internet, neither did the salesperson tell me before I made the 3 hour drive. I was informed of the defect as we were walking to the car.

Mike was fantastic, when he got sent home everything went to hell, the other guy did not do or show me anything about my new Dodge Journey, glad my son knew some things about it

Excellent service. Highly recommend! Thanks Mike!

Beyond happy with my experience at Vaughn Automotive! I drove 2 hours to look at and possibly finance a 13 Chevy Equniox, after 5 hours and jumping through many hoops my salesman, Mike Hagstrom, made sure I left with the car of my dreams! I would definitely recommend this automotive dealership to everyone I know!

They had the correct key for the car. But had to be made at a key makers shop. Then programmed by another shop.

It is great to deal with a company that still knows what customer service means.We will be back.Thanks

These guys are great! I am from out of town and they got me in on a Sat. and got me back on the road!

Our sales lady shannon was the best!

Very very busy, well-organized and well-stocked dealership. Lots of new and used cars and trucks.

Wish i could rate them worse but it wont let me,told them I would buy a car if they would take 12500 cause they were asking 13000, and I would bring them a check that night, but no they are a no haggle dealership... ok but one week later its still sitting on their lot for sale for 12500, um yep definitely lost my business forever!! thats ok I went and bought a better car elsewhere and they actually worked with me, so they will be getting my money from now on!

This dealership is either terribly organized or not trustworthy. They posted a vehicle on AutoTrader for sale. When I called about it they said it was not priced yet and I would have to wait. They promised me a call back, I waited 3 days. Finally, they called to tell me the vehicle was sold. They have proven to me that they are unorganized and dont keep their word.

They know as much as the computer tells them. They have expensive parts, can get parts that are just as good yet half the price other places.

The service team here was very unprofessional. We took our brand new truck to get some typical maintenance done and they let us sit in the dealership for 6 hours. Yes ladies and gentleman 6. They told us initially that it would take 2.5 hours to do all the maintenance. After 3 hours we finally started asking and they kept saying an hour at the most. After 6 hours and being in the dealership from 9:30 am till 4pm they finally were finished. When we left and started looking at the vehicle it looks like they didnt even do everything we asked for... We bought the vehicle there BUT will avoid having it serviced there again. My families time is worth more and not even an apology afterwards for ruining our day. I expected better.

Chris Utterback gave me a great experience when buying my 2015 ford focus ST. I drove all the way from Madison WI and you guys made it well worth it. I was trading in my 2007 Chevy Silverado and they gave me fair pricing up front on the car as well as the trade in value of my truck. I would Highly recommend buying a vehicle from here. Thanks again.

We are very impressed with the sales and service department at Vaughn Motors. They employ a great team of friendly, professional and courteous individuals from the service writers to the technicians. We feel they went put forth the extra effort to diagnose and correct an issue with our 2016 Silverado. We have a few dealerships that are closer to home but feel the extra drive to Ottumwa is well worth it based on our past experiences. We feel they have some of the best diesel techs on both the GM and also the Ram side. We will definitely recommend this dealership to our family and friends. A sincere thank you is well deserved for everyone at this dealership.

Very helpful and kind

Staff is always friendly and attentive, but they cant ever seem to find whats wrong with my car. hard to get my vehicle back in when I work out of town during their shops hours.

They are very nice to work with. For service work be sure you make an appointment. Thank you Vaughn

Service appointment was for 10:30. Dropped vehicle off at 8AM. Called at 2:30PM to check status of repair and was told my vehicle had not even been looked at yet. TOTALLY UNACCEPTABLE. When it was ready THE NEXT DAY an attempt was made to overcharge me by $100.00, which I refused to pay and a litany of unacceptable excuses were offered as to why my vehicle wasnt seen until 6 hours after my appointment time. A TOTALLY UNSATISFACTORY EXPERIENCE FROM BEGINNING TO DISAPPOINTING COMPLETION.

Prompt Courteous Service.

Purchased a used truck at the location. Called and set up appointment, they stayed late for me and we left with the truck. Everything was as advertised.

Great people and large selection of vehicles.

Our salesman saw to our every need. We enjoyed our experience and drove away with the vehicle we wanted. It was worth the 2 hour drive.

I had problems on the road traveling from Wisconsin. They got me in, fixed up & on my way. Very professional, prompt, & courteous.

I rented a car from Hertz here and received great service.

Have oil changed here fast service and good quality work

Horrible customer service in all departments. Parts and Service departments need to work on their communication skills and the department need to work on customer service, even if someone is not purchasing a new vehical, they are still there for a reason.

I found a vehicle I liked on auto trader around 5pm . I called them about it. They closed in a half hour and they told me they couldnt get ahold of any sales guys. I called then next am ready to drive several hours up there. They told me all the salesmen were in a meeting. I called back and I told the sales guy I wanted a ideal on my trade before I drove up. He told me to just do it on there website. Several hours later I got a call back. I offered a difference in price to see if we were in ballpark. It took about a hour each time for a text message back. Normally the message said someone is looking at it you better come up. I told them to get serious about the deal and quit putting me on the backburner. After 3pm and no progress I called another dealer i sent them pictures of my trade and by 5pm we had a deal made before Vaughn responded with anything serious. I would think they would take customers purchasing 55,000 doller trucks more serious. I emailed the gm to provide feedback and all he did was forward my email to the salesman and the salesman contacted me wanting to argue. How unprofessional.

Very good experience. Salesman was top notch

Dont buy any used vehicles from here . Automotive department cant even put a belt on right and my gas tank takes forever to fill no wonder they filled it for me before I left. Also they dont put the right parts on it my tailight isnt the same on both sides finding this out from the light burning out.

Great service and their prices are some of the best around!

This place rocks!. Worth checking out if you want a new or used vehicle!

They are tough, wheeler dealers. But it is a very good Automotive Dealship

Very clean friendly place, great salesman and service people

I flew from Lakeland, FL last Wednesday to purchase a 2007 Corvette Convertible with 2,806 miles on the odometer. Cory and Teri were extremely helpful in making this transaction go smoothly. Whenever your purchase is far more that you expect you cant help but be very happy. There were several surprises. The car had a $2,000.00 Borla exhaust system already installed. It had a power top, GPS,heads up display and an XM radio. All unexpected. 19 hours later when I returned to Florida my wife couldnt believe it. I will always say great things about Vaughn Automotive. Thank you.

Always friendly

Daughter got car

They were very accommodating.

Found a Juke SL on Car Gurus. Contacted Brittany about the car yesterday at about 6 pm. Set up an appointmet for today at 4 pm. Took a day off from work and got my wife to surgery and back before the trip to Ottumwa (about 1 1/2 hours). Just got home at two pm and was about to leave when I recieved a text that the car was sold last night?... No one called me to notify me that it was sold. I had to call back to confirm that it was sold. The text specifically stated That Juke was sold last night in sorry... I am very disappointed by the treatment and notification; spelling was even wrong. I would have been really upset if they had called me any later, because I would have been on the road with my son to get the car. At the end of the conversation Brittany asked if there were any other cars I may have been interested in, told her flatly no. I hope they figure out their customer service. This is a basic common sense issue, but it seems this is lacking in many sales jobs these days. Possible buyer beware....

I was looking to upgrade my truck to a newer model. I had a 2011 Silverado in my sights. It was a nice looking truck and newer than my 2007 Silverado. I test drove it and went back to Vaughns the next day to talk price. The salesman Curtis took my truck for a drive so we could determine trade in value. I was hoping to get around $12,000 for my truck. The Sales Manager Marcus Bennett then took it for a drive. Marcus brought me a breakdown of what the purchase agreement would look like and how it broke down financially. He then asked if I had ever considered leasing a vehicle. He showed me what the cost of a new 2016 Silverado LTZ would be and it was the same payment per month as the 2011. I also was pleased to see that he was giving me $14,000 trade in for my truck regardless of which truck I decided to take home. Needless to say, I love my new 2016 Chevy Silverado LTZ and was very pleased with my buying experience!