The staff was very friendly and helpful, especially Karen S..

Was here yesterday (Saturday) and Google maps says they were supposed to be open until 7pm. I got there at 6:10pm and the door wouldnt open. There were employees inside but they ignored the door. They also ignored the phone when I called. Apparently putting a sign on the door saying temporary business hours with the hours is good enough. Well it IS NOT. It is common sense that people want to know if a business is open or closed before getting there. But also apparently the management is incompetent and doesnt realize that. Stellar customer service.. NOT. Kind of shifty that myself and 3 other vehicles were in the parking lot trying to figure out what the issue was and we all got ignored. One woman was walking up to the door as I was backing out my vehicle. I rolled down my window and told her not to even bother. Figure it out.. not hard to update hours on Google maps.. Id do it for you but I think the management can get the hint from this note and Do. It. Themselves. like they should have to begin with.

I go here to pay my bill. Everytime i come here im treated extremely well. The people are very knowledgeable abd can answer any questions you have. Never have i had to wait more than a couple minutes.

3 people in line ahead of me, had to wait 1 hour. But the consultant, Andrew, was fast and efficient!

Wasnt very helpful seem to always be so busy there other places I have gone to seems to help you more

Everybody has always been so friendly and made it easy for me to make decisions.

Andrew was very helpful and friendly!

By far a great upgrade from old company. Pay for service and quality. Will admit that yes the in store service may get long but well worth the wait as long as the problem gets solved. Great service all over, I travel all over SE Iowa, as well as Des Moines, Iowa City, etc. for work personal phone and company phone both get service perfectly.

I got the new lg k40 from the store in ottumwa and it freezes all the time since i got it and it hasnt been dropped at all the back finger print button dont want to work sometimes and the side button for the power sometimes wont even work and keep in mind its only like 2 or 3 months old and has NOT. Been dropped

Fast customer service!

My wait was short and the gentleman who assisted me was very good in restoring my phone 2 operating the way it should. I also appreciate the prize I won when I spun the wheel.

Bad wait time

The data plans are terrible. AT&T is better than this. Dont go to us cellular... just get a straight talk phone for half the price, and better service.

Excellent customer service and friendly staff!

Very helpful. Thankyou! It was very helpful in giving me directions, it also gave me phone numbers and addresses.THANK YOU❗

The girl that helped us was wonderful she answered all our question and got our phones upgraded in a very short time compared to past experiences

My experience was good, yet they had no noda none, protective cover unless it had pink so I didnt get one! Will try later.

If youre having problems its a great place to get them solved and there very friendly people

Always very helpful and kind

Been with them nearly 15 years and couldnt get then to extend my credit like 400 😔

I worked with Blayne in Ottumwa office he was very friendly and helpful.

Id rather come here than the store from my town. because its more friendly and they help you alot better when having a problem

No one greeted me when I walked in the door. I have never been in this store and the place was packed with like 20 people and I sat down and waites 15 minutes and no one told me to sign in at the front. Now I have been here for a half and hour and still no customer service.

Great customer service and dedication to the community!

Courteous, knowledgeable staff. Busy store, so you may have to wait your turn.

Excellent

The worst and most rude place Ive ever been to in Ottumwa. Absolutely no one greeted me when i walked in the door. One associate near the door told another associate he needed to greet customers when they come in. He said hello and kept walking. No can i help you or Ill be with you in a moment or anything. Another customer walks in 10 mins later, and out of nowhere a lady walks right up to him greets him and takes him to her work station and helps him with his bill. All i wanted to do was pay my bill too. Switching back asap. Somebody fix it please!

Juan, at the Ottumwa location was excellent, and very helpful.

I am currently sitting and waiting for the next available sales representative. I have been here 5 times in the last few months and each time my wait is at least 1.5 hours. Going to this particular USCellular is becoming an ALL DAY affair. As I sit here, I am listening to the 3 (out of a maximum capacity of 9) sales representatives chit chatting and making small talk with the customers they are helping. If there is that much down time while they are being helped, USCellular needs to invest in new computer systems that are faster. On the rare occasion that they fix the issues that lead to me coming in, it is full of small talk and time wasting as their System slows down the process. I am beginning to think they are passing the blame for slow moving employees. It should not take 2.5 hours total to get a new phone on a Monday at 1 PM. You begin the process by checking in with two receptionists whose only job is to write down your name on a waiting list. Does that take 2 people? Could one of them be trained to help customers? It would be impossible to come here and get anything done over your lunch hour. If you have the opportunity to go to any other USCellular store - please do! Save yourselves before you waste an entire afternoon sitting in a crowd of other frustrated people waiting for your name to be called.***Update - We are now working with a sales associate to fix our issue. At first, she wanted to send us out the door with a to-do list of how to fix the issue ourself. We persuaded her to help us now because we have waited in line for 1.5 hours. She has been very rude to us. We are not pleased. Going on 3 hours. The employees here keep mysteriously going back to the room and staying there for up to 10 minutes. They come back out and sit down like nothing happened. What happens back there? Shop here at your own risk.

Awesome 👍

It was excellent!!! Blayne tried his best to help us with our problem.

Very helpful and easy to work with. Come around 11:30 on most weekdays to avoid the rushes!

Always get great service and all questions answered.

Want to waste your time rotting away at a place worse than the DMV? Head on down to Ottumwas US Cellular. Atrocious wait times for not very good customer service. Im not sure if its a lack of staff or just neglect to customers, but regardless, dont waste your time here.

My monthly bill is paid and phone unlocked...

Very helpful

After waiting 30 minutes in line, and being told I was first in line, with nobody behind me at first, I never got waited on. Two people came in after me and got helped, and left, and I was still waiting. Lisa, Tiffany, and Kristen werent there but they are amazing workers. Maybe theyre the only ones who know how to run the store.

Great service went into a retailer in albia horrible experience, glad these guys changed my outlook on company glad I went to this store instead.

Worst experience at a store I have ever had. Associates were unhelpful and rude.

Very helpful.

Great customer service

The new associate- Tiffany June Sallee participates in an organized stalking ring of vigilante criminals and is a drama queen with an ego problem....

Very very helpful

Bad place of business, wait, wait, no help . Say one think, do another

Good, knowledgeable people

Network sucks! Phones always crashing! Rude customer service!

They will scam you into a crappy no bar service

They suck wish there was a no star rating

Very long wait times.

3 hours to get a phone.

Friendly