Our process started on Monday. We wanted to get new phones but everything was out of stock or not what we wanted. Joey from the very beginning was kind, polite, and knowledgeable. She worked hard to find the phones we wanted and even stayed well past close to get us setup when our phones finally arrived. She really saved us. Thank you Joey. ❤

They’ve been very friendly and helpful each time I went in. They work efficiently and are very informative with what they’re doing and what options are available to the customer.

Great place always friendly people.

I visited them last January for activation of a new cellphone and they charged me. Then in May I had problems receiving messages, couldnt reset my VZ account and VZ decided to scratch the account. I talked to many helpers over the phone but none worked out. Then I went some 3 times to the local AZ store and ran into different technicians, the first one was busy dealing with other customers and ignored me for one hour or so, I left frustrated. Las time I showed up at 9:50am and was #1 customer. This guy was able to determine the problem was incomplete activation; After talking with VZ people over the phone and giving them some cellphone #s, I left the Victra store. It took one hour, and I had the impression this guy was really good and had identified the problem. That day at midnight I got a bunch of messages from VZ that were on hold. Problem solved! I reset my VZ account. Thanks

Heather always does a great job! Shes always positive and helpful. She gets the task done quickly and proficiently. I always have a good experience.

Salesman Tristan was an amazing employee. He went above and beyond to answer any questions I had and took care of me in all aspects of our business. Thank you!

Crystal was very helpful and polite and fast didnt take long to get me taken care ofAgain thank you.

Ive got to admit I had a terrific buying experience today at the Verizon store in ottumwa. The manger and her staff helped with my every need even know I thought my situation was complicated they made it work out flawlessly. Thanks again.

Joey was wonderful! The guy (sorry I didnt catch his name) was also very friendly.

She rocked it today . actually all the staff did this week they were are helpful this week and even save me money and even help me do a insurance claim plus a upgrade thanks so much so much better than us cellular

Heather is a rockstar and very helpful per usual! Great experience bc of her ability

I was very pleased with the way my questions were answered.

I had such a wonderful experience getting a new phone. Highly recommend her, and will be going back to her

Sarah was extremely helpful when I needed a quick upgrade to my phone! Great customer service and professional. Thanks Sarah!

DO NOT GET YOUR PHONE OR ANYTHING THROUGH REBECCA THE MANAGER. FIRST ISSUE, WE ORDERED APPLE WATCHES AND AFTER A WEEK OF CALLING ASKING WHERE THEY WERE AT BECAUSE THEY WERE ONLY SUPPOSED TO TAKE A COUPLE DAYS, WE FOUND OUT THROUGH ONE OF HER EMPLOYEES THAT THE ORDER WAS CANCELED AND HAD TO REORDER THEM. THEN WHEN THEY ACTUALLY CAME IN, THE ONLY WAY WE FOUND OUT WAS WHEN WE CAME IN PERSON AND AN EMPLOYEE TOLD US THEY’VE BEEN THERE FOR DAYS AND NOBODY FROM THE STORE CALLED US. WHEN WE CAME IN, WE GOT THEM FROM ANOTHER EMPLOYEE, EVEN THOUGH REBECCA SAID SHE’D HAVE THEM SET UP FOR US SINCE WE WORK SECOND SHIFT AND ITS HARD TO GET TO THE STORE WITH COVID REQUIRING APPOINTMENTS TO GET IN. IM PAYING FOR MY APPLE WATCH TO HAVE IT’S OWN SERVICE, WHEN IT DOESN’T, WHICH SHE WAS SUPPOSED TO SET UP. AND THE FINAL AND MOST IMPORTANT REASON TO NOT EVER GET ANYTHING FROM REBECCA IS BECAUSE SHE IS THE REASON WE ARE NOT GETTING OUR $250 GIFT CARDS FROM SWITCHING LINES AND KEEPING THE SAME NUMBER. SHE BLATANTLY LIED TO US TELLING US THAT AFTER 45 DAYS OF BEING A CUSTOMER, WE’D GET THE GIFT CARDS IN THE MAIL, ONLY TO FIND OUT TODAY WE WERE SUPPOSED TO ENTER OUR NUMBERS ON SOME WEBSITE AND YOU CANT DO IT AFTER 30 DAYS YOU START YOUR LINE. I’M SURE WE ARE NOT THE FIRST PEOPLE SHE’S DONE THIS TO AND I DOUBT WE WILL BE THE LAST. SHE IS THE REASON WE DON’T GET $500 IN GIFT CARDS. SHE HAS REPEATEDLY PROMISED THINGS AND NEVER FOLLOWED THROUGH WITH THEM AND WILL PURPOSELY LIE TO YOU. REBECCA, IF YOU SEE THIS, YOU ARE THE WORST MANAGER AND ITS REALLY MESSED UP TO BE EFFING PEOPLE OVER ON THEIR PHONES AND PLANS. I REPEAT DO NOT BE GIVING THIS WOMAN YOUR COMMISSION MONEY BY BUYING PHONES OFF OF HER BECAUSE SHE DOES NOT CARE ABOUT ANY OF HER CUSTOMERS AND WILL PURPOSELY TELL YOU LIES TO MISS YOUR DEALS. AND REBECCA, STOP REMOVING OUR REVIEWS. IF YOU DONT LIKE THE BAD REVIEW, DO BETTER.

The staff was amazing, understanding and entertaining! I will definitely refer people to this store!

Verizon and Victra are a joke. After being talked into taking a business account to them, from month 1 I was over billed by $200-$400 a month. Every month I spent hours in the store to get my bill closer to what I agreed. Never making it to the agreed number usually still $100 + over. Finally had enough and closed the account. Paid big money to pay off devices and end contract. Then I get a bill a month later saying 4 of the 10 lines are still active and I have to pay for a month of service plus more fees to end another account. I never agreed to a new account or contract. They of course can’t prove anything said because we the customer is not allowed to hear supposed recordings from the previous phone call, and if you wish to record the call so you have a record of what is said they will hang up on you. God forbid they be held accountable for the things they say.

Fantastic and safe service amidst the COVID pandemic

Rebecca was awesome she was super nice and very helpful.

I stopped into Verizon in ottumwa Iowa and heather helped me. She is very good at what she does and will explain things to you. I will refer my friends to her any time. Great job heather and thank you.

Heather took care of my problems you did a very good job she went above and beyond

Went into Victra because my phone would not turn on. Beck managed to get it up. Since I was considering upgrading she explained the current promotions. I decided to get a new phone and she was very helpful. Great experience.

Website doesnt work, no one answers or returns phone calls. A very miserable experience

Tristan was EXTREMELY helpful... and resolved my issue thats been VERY frustrating for me.. in just a few minutes!!!... THANK YOU!!!

This is not a thumbs up to Verizon, just to Heather at this location. The pst few months have been an absolute nightmare trying to straighten out everything that was messed up on our accounts. Heather personally took on following thru with everything. When I went back to her today she pulled out her stack of paperwork she had been working on, and had more information about my accounts than I did. She was extremely kind, and very determined to find the solution. She refused to except “no” or “we can’t do that” as an answer from Verizon and really fought for what we needed. She is probably the best customer support staff I have ever worked with in any industry, and she actually knows what it means to help and aid customers. Thank you Heather!!

The young man was very kind understanding and helpful and did not try to sell us a new phone just tried to help us to see if it would work better for us thank you so much

Great customer service! Super friendly and knowledgeable staff! Verizon service is so much better than US cellular. Very happy I switched two years ago and never going back.

Go to a real Verizon location or order online. 10/10 do NOT recommend.

Told to register on line and they would text us when we could go in. Waited an hour, watching no one else go in. Left and went to another company and was help immediately. Will not be back!

Becky has treated me very well, she is extremely helpful. I have to assume she treats everyone as well as she treated me.Sam Stoltz

Amazing patience! Answered all of my million questions with a smile and helped me pick a great plan!

The guys working was very knowledgeable when I asked questions and very fast at getting me setup

I ordered a screen protector and a case for my phone. It was ordered and Fed Ex delivered it to the Verizon store.....an employee signed for it, and now its lost and no one can find it....NOT very professional / more like a joke!!

I had a great experience at the Verizon store today! Your customer service is awesome!

Rebecca was very knowledgeable, fast and friendly!She saved me money without pressuring and made my experience much better than I expected!

I wouldn’t normally say that I associate good customer service with a large corporate company, Rebecca proves that people still go above and beyond. She personally helped us establish a farm account and figure out the lines we needed the devices that best suited the farm from phones to tablets and was extremely knowledgeable on which plans would benefit our region the best. Since we were taking up so much of her time I asked her to assist another walk in and she solved their problem efficiently and with a smile as well. To say I was stunned to see this level of personal care and service in a cell phone store in Ottumwa, Iowa would be an understatement. I went in expecting bored college kids that knew how to play games on the phones and got an intelligent adult that exceeded my expectations and had me leaving with more than I expected. I’m impressed and pleased. When I need another device I would check if Rebecca was available before making the drive to the apple store!

Yes she was a great customer service manager. Thanks again.

Went in to get a case for a new iPhone. The lady was on the phone the whole time. They also did not have a case. Wasn’t even sure who worked there because no one had a name tag or uniform. Hate writing these kind of reviews but hopefully it will help improve things.

Excellent friendly service and lots of patience to get me transferred to a new phone.

Heather was very pleasant in helping us swap phones for my son and helping me find the right case for my phone. She helped us with a smile on her face the whole time.

Heather was fantastic. She took her time with my daughter and was very knowledgeable.

When I purchased my phone I was completely up front about my needs, from the device itself and more so about what was needed and expected in terms of internet/hotspot usage. I went into great detail and had a very detailed conversation with the salesperson at the shop. Long story short, the rep (Jordan) completely and utterly misled me if not outright lied to me about the plan and the usage I was signing up for. My expectations about the service I would get were completely out of line w the service I was actually getting and actual Verizon personnel explained this to me and explained how the rep at the store fabricated the selling points . I also returned to the store on another occasion with questions and no one in there seems like they even really care about addressing your concerns nor even really knowing what theyre talking about. It will be more than worth it to me to go out of town to an actual Verizon Outlet the next time I need something.

Let the new team members treat you better than youve ever experienced!! Exceptional customer service!

Shania was very knowledgeable, detailed and helpful with our 4 new phone purchases. She also got us set up on the business account to save money.

Crystal was so pleasant very informative and thorough!!!!!!

Young lady was on the phone and didnt seem interested in helping me. When I asked questions she had an attitude and I was interrupting her games. I reccomend not going to any of the non corporate stores that are local. Seems to be the same story at each store. I reccomend the Corporate Verizon store in Des Moines. Always a good experience. Went the next day to the Verizon Store on SE14th (4932 SE 14th) in Des Moines, was in and out in less than 20min with 2 brand new smartphones and a less expensive plan.

I went in today to get a new phone. They didnt tell me the total untill they had my number removed from my previous phone. I didnt like the price, walked away. Now I had to dish out $60 to turn my phone back on. Prepaid phone mind you. NOT HAPPY THEY DIDNT GIVE ME A PRICE BEFORE SWITCHING OUT MY NUMBER!!!!Update. Called to talk to manager about it. She hung up on husband saying shed call back. No call back.

Fantastic getting my replacement phone gong 👍

Poor service they dont know what they are doing

This business is not Verizon Wireless Victra it is still Verizon Wireless ZWireless & they should not even be a third party affiliate they should get there butts out of town and dont come back because they dont know anything about the phone they sell they dont do contracts they dont do prepaid they dont do nothing except sell the phone and thats it and explain how to use it anything else they dont know their head from a hole in the ground so to speak.If you want more information please get ahold of me directly and I will go back over to what I was really wanting to say about them.

The staff was super friendly and very helpful!

Helpful staff, very patient and willing to work with me.

She entered on my questions and help me out getting the phone set up and explained everything clearly.

Verizon is great if you use them but if you ever want to leave them at can be a major procedure they told me I have to pay $50 just for an unlock code to use my phone my brand new one

They were really understanding,I love them

The female Verizon representative was rude and disrespectful. She interrupted us when we were trying to explain our issue. She did not help us solve the problem and suggested that we go to a different store.

The manager was so rude and unwilling to help us through our transition to Verizon we did it ourselves over the phone. From now on we will conduct all our business at the store in Oskaloosa.

Very friendly and helpful

Fast, easy, friendly people

Jessica was the best ever sales clerk. She listned and made recommendation on my needs without being pushy

Heather is amazing, friendly and caring

Good serve. Techs know what they are doinh.i

Always helpful & courteous

Very helpful. They go the extra mile!

Only one person to take care of customers and too many people waiting

Very helpful, not pushy, good information sales people

Staff is knowledgeable and willing to help.

Great customer service!! Thanks Tristan!

The associate was very helpful!

Customer service sucks

Always have an amazing time walking in. Staff is always super friendly. If I could give a 10 star review, I would!

Great customer service!!!

Excellent service by Rebecca!!

The service is extremely slow every single time I come it’s at least a half hour wait. They should be allowed to use two computers to attend customers.

Excellent customer service!

Walked in and looked around for a few minutes, employee was on the phone and didnt even acknowledge me even after i left.

Went to this verizon location when my husband and I switched from US Cellular, 100x better customer service compared to what we ever received from our previous provider

Great service and very friendly

Friendly helpful staff.

Callie was awesome.

The workers are friendly but they took too long to solve my problem and in the end I had to return the device I bought as it wasnt compatible with my phone after all

Werent very helpful.

Ottumwa, iowa

Not

Not a big selection

Very pesimo sevicia

Lousy service