Todays story πDelivered sofa. All looks good.Delivery guy using utility knife to unpack sofa and cut sofa on a side. He was in panic and start to make fake manufacturing damage. After all, he called to the store and report damage. Store accept and promise to replace. Will see.And story begins.Primary cause of damage was difficulty removing the sofa from the room. The delivery persons did not disassemble to save time as they thought they could get it done quickly on their end.During removal bad sofa from room, delivery people make a DAMAGE of:Expensive Cork floorHole on the wallDoor moldings is damaged.And finally damage corners.Just for fun π we are finished remodeling 30 days ago. 30 days. π«π«π«π±π±π±π±π«π«π«Im not upset Im furious.π«π«Talk with store sales, and got answer:We truly apologized and we take care of it.I would like to discuss compensation before we discuss any plans to replace the sofa as I would like to ensure that these damages will be covered by either MD furniture or whichever delivery company is accountable.Tomorrow morning I will start to discuss situation.Will update you with results.Story continue...Spoke with an owner. Got promise to fix all damages and deliver new sofa. Waiting two weeks. Today July 14, still waiting.Finalizing story..After a couple phone conversations with the store and responsible people, I got results. Thanks God π I have a friend who works in construction business. Got estimate for repairs and store issued payment for repair damage in the apartment.Just recommendation for future customers:1. Check prices ( I use internet to compare)2. Watch delivery people3. Check your furniture for any damages4. Do not sing any paperwork before checkingAnd, end of story...Everybodys happy, except my physican.π
Great store, great prices, quality furniture, good customer service
I bought a dinette set. About 1am I was awaken from my sleep by the sound of broken glass. The table came apart with nobody in the room. I have had this table for a month. The table appears to have been glued together.
I Like my new living room set, This place is GOOD to do business!!
Wish had more in house selection and wish there.prices was better
Walked in and was not greeted. Customers should feel welcomed to come into an establishment. A woman finally came over after sitting on one of the tables watching me and was not thrilled to do her job. Prices are also over the top. I would never come in here again.
Very nice employees in store. Luxury furniture pieces. Very pricey but worth it.
This was a spur of the moment visit to MD Furniture. The store is bright with some very fancy chandeliers (pricey). Furniture is on the rather glitzy side, with rhinestone tufting buttons, etc. Furniture styles are over-the-top with some of the pieces representing heavily carved frames and busy upholstery. Salespeople are friendly and welcoming.
I found some great furniture here. Delivery was great they even set my furniture up for me. Customer service was great to.Thanks Jacque. I would return.
Do not ever buy any mattress from this place they over charge and they are the worst. Bad quality
Over priced and under staffed
I was very surprised how nice the furniture was in this store. I didnt purchase anything but it was because they didnt have what I was looking for.
Beautifull, unique and blinged out furniture selection!!! Love the glass sculptures and decorative accessories. Such an eclectic collection of pieces.. its fun just to see it all! Attentive and professional sales staff tried to help my find the right size dresser for my sons room! I found a living room set I love and would absolutely purchase there!
Beautiful furniture. First time there. I plan on returning more than once
Great customer service! They are welcoming and helpful. Their furniture is also beautiful and unique, not easily found anywhere else.
Good customer service, the selection was way too shiny and gaudy. The home decor selection was very limited.
Furniture is waaaay overpriced. Most items were unpractical & gawdy. I see why the parking stays empty.
Prices were good furniture time will tell how it holds up
OVERPRICED!!! Originally made our purchase from the Arundel Mills location through their FAKE catalog. Their furniture was eye catching through the show glass, so we went in, customer service was good until we signed the payment agreement. The furniture was delivered and looked completely different in COLOR and QUALITY (Complete trash). We called the store and to speak with the managers, they refused to fix the issue. They are scammers, once the agreement is signed they no longer care about customer satisfaction. Please be aware and stay away!
Worst service I ever experienced in my life. My furniture was supposed to be delivered two weeks ago. Then I received a call to pick out a different set because they didnβt have what I paid for. Then they lied to me all day saying my order was on the way until they closed. I had a party scheduled at my home with no furniture. DO NOT EVER PURCHASE FROM THIS PACE EVERERRRR. Zero stars if I could.
Nice furniture, bit overpriced for the quality. However the furniture was very pretty.
The urniture is beautiful, some over the top, and all of it is uber expensive - however it isnt top quality.
Beautiful furniture knowledgeable staff very helpful
Very unique and classy furniture and friendly staff!
Not my style but interesting
Very nice furniture .
I got what I wanted
Overpriced and bad customer service ππΎ
Over priced π Very bad quality ππ»All furniture is made in ChinaVery bad customer services ππ»They are delivered my bedroom setWith damage π«And not the same what Iβm ordered ( color)Went true all process to return or exchangeThe owner is refused toπ€¨ he told me that all sales is final and can not be returnPLEASE READ VERY CAREFULLY BEFORE YOU SIGN ANYTHING π in this store
Amazing
Unique furniture.
Nice and beautiful furniture
Beautiful & elegant designs
Nice store but little expensive
Beautiful items
Beautiful furniture
Excellent salesman
Excellent
Terrible!!!! Very unprofessional!!!!!!!!!!!!!