Bought a range from them. Missing two burner covers and couldnt find a gas hose to fit it. Had to order (on back order) over a hundred dollars. Buyer beware
Lots of choices and very knowledgeable staff.
Awesome people very friendly, we found so many things that we could use. got the floor. tile and a cabinet for the laundry room
Always very helpful, great prices, good selection!
Shopping for an odd piece of granite countertop for my smoker. This was the last place we stopped and it should have been the first place. All the big box stores were not interested in helping after they discovered they didnt have what we were looking for. The staff here is extremely helpful and actually took the time to show me pieces from the back room that had not made it to the showroom yet. Needless to say, I finally found what I was looking for and made the purchase. This will be my first of many trips to this store. Thank you to the owners for keeping the customer first!!!
Charles was SO helpful. Found just what we wanted in minutes. Very good selection of cabinets and counter tops!
My experience with HIW has been a nightmare. I bought 10 kitchen cabinets, a sink, a hood, and free granite counter tops. First, my cabinets took MONTHS to come in. They told me 6 weeks, it was more like 12. I got my cabinets installed and went to give them measurements for the counter tops and was told I have to pay $500 for cutting and polishing. I was never informed about this. I asked for some kind of refund/discount on the price of the granite for the unreasonably inaccurate estimation for the cabinets. They said no, because the problem wasnt on their end, it was the supplier. That is a very bad way to do business. EVERY business has suppliers. As the customer-facing business, its on you to make the customer happy. If I return a defective product to Lowes, they dont tell me Well that was Stanleys product. Not our fault. They correct the issue regardless of fault because they are the ones selling the product.I designed my entire kitchen around the idea that I was going to make a bar area to eat by having the granite extend out 6 inches past the edge of the cabinets. I was told when I bought my cabinets that it wouldnt be a problem. When I brought my measurements, suddenly they couldnt do it. I will have to buy new counter tops in the future when its in the budget.The granite counter tops themselves have tons of issues. First of all, they told us the wrong depth!! They said they were 24.5 inches deep, when they are 24 & 5/8 inches deep. Because they couldnt cut one solid piece for my counter tops, having a correct depth is vitally important. I had to cut into my walls to recess the countertops 1/8 to make them fit because of their incorrect information. Some of the pieces were different thicknesses, so I had to shim them to make them flush. Huge quality control issue. Lastly, in places were the pieces butt together, they rounded the edges!! So the seams in the countertops are glaringly obvious.
Nice People, Good Items.
Always good to look around for good prices.
Great customer service, friendly staff. Great products
Very helpful and nice, will buy there again
Pretty pricey considering it says it is a discount location
Excellent