This review is for Xfinity customer service overall not just one location. If I could give them zero stars I would! Xfinity has the worst customer service in history!!! The Government needs to regulate the cable/internet industry and stop the management of these companies specifically Comcast from taking advantage of consumers. Stop hiring incompetent people and invest in proper training! Shame on you!

Star is the most helpful friendly customer service rep I have encountered in four years in Florida. She took care of my every need and saved me money in the process. Hire more people like Star. She is an exemplary for your organization

Worst customer service experience.. called for hours without resolution. If you want to waste your time and energy and get nowhere. This is the ISP for you.

Update: Went back to return an item and also fix our contract. Phalanda was very kind. Thank you.--------------------My hubby and I would like to commend Caprice. What wonderful customer service! Thank you so much for your kindness Caprice. You made us feel welcome and that you really cared. The young girl at the entrance with long red hair(Im sorry we didnt ask your name) you were so sweet. Thank you also.

Showed up for a 10:30 appt. Young girl at the door said nothing, just looked at me. I said “good morning” but no friendly response, only a “can I help you”. If she wasn’t blinking she could have been a mannequin. I told Ms Personality that we were here for an appointment and she said to take a seat. I asked if I could use the restroom and she directed me to Panera Bread or Chipotle. I asked her where the employees go and she said Panera Bread or Chipotle. Note to all: It’s State Law to have an operable bathroom in a public establishment! I asked another employee who was aimlessly wandering by the door if I could have the name of his supervisor. He stated his name was Mr. Superior. I asked if I could speak with Mr. Superior and he said yes, only if I told him what it was regarding. I simply stated to tell him that a customer would like to ask him a question. He left and came back to tell me he was not there.Times sure are tough when this is the level of talent available out there. A zombie for a greeter and liar as a support person.We were there to switch 4 lines from AT&T to Xfinity. I simply needed to use the restroom. I’ll let the City Council know about the restroom thing. Nothing I can do about liars and duds for employees.Nice job Xfinity!Maybe you can have “Mr. Superior” give me a shout. Or fire him. Whatever.

Honestly I pay a lot of money for your service and it goes out almost every single day my frustration is beyond explainable. When I have the time I’ll be getting rid of you guys ASAP. I cannot take this any longer. You guys should be ashamed of the service you provide. Seriously and that’s putting it lightly. There could be one cloud in the sky in the Internet goes out and I’m paying for your top-tier stuff. What a joke.

Thank you to the staff at Alton Xfinity…They made me feel like a valued customer.Went in to cut ties with Tmobile .,and get newiPhone 12 max pro…and they did not disappoint.As soon as I walked in I was overwhelmed andsuffered brain freeze on my passwords.And though at it took much longer than anyone wanted… I felt the “Team” was customer service driven., polite and kind as well.Thanks again!Laura

When i pickedup the cable boxes. They gave me 1 newer and 1 older small box. Had to return older box as it wasnot connecting and didnt have voice remote. Exchange wnt fine but the hour round trip was annoying.

The Xfinity younger reps that meet you upon entering the store are fantastic and willing to help, I never have issues with the greeters. However, my bad review stems from the interaction I had with the Xfinity rep that was unwilling to help me yesterday (Aug. 2, 2021). I have been to the store three times with no issues and yesterday for the fourth time. During yesterdays visit, I explained to the older female that I am a rep of the customer and that the box has not been making a signal to get past the welcome screen. The Xfinity rep went on to say the account says you switched the boxes, which is not true; then the Xfinity rep, made statements that there were outages in the area this past weekend, which is true but my issue occurred during the weekend of July 24th and July 25th. Prior to going to the store, I tried to re-set the signal online through the portal, which was a failed attempt and inevitably led me going to the store. As mentioned, my issue occurred before the outages; it is appalling because this rep was unwilling to hear my story, the rep wanted to go through her checklist to get me out of the store. Further, because she was unwilling to help resolve the issue the Xfinity rep stated, if you are on the account which I see your email (why would you say I see your email?), why dont you log in on your phone now and add your name. Obviously, she was trying to challenge me and I stated why dont I call the owner and she said no just add your name right now on your phone. After that dialogue with that older Xfinity rep I was pretty unnerved, embarrassed, disappointed, ashamed and felt discriminated against (which is painful). How is it that the first Xfinity rep from July was WILLING to help but this older woman from yesterday was not? Dont do your job if you dont want to help others. I hope Comcast sees this post and understands they are losing revenue due to poor customer service and the unwillingness and patience it takes to serve customers and clients.

Great customer service, Carla is the best. Very nice store as well 😊

You cant get thru to make an appt...on hold so long, whats the point. Technical support..JOKE. Youd think Xfinity would be just a little more advanced in customer service. They dont care about these reviews....

This place is all about service! I went in and came out a satisfied customer. Leo my sales representative explained everything with great patience and care. Great job Leo!!

Long wait, unhelpful slow moving employees. Aren’t really interested in helping. While phoning Comcast Xfinity 800 number is arduous, at least the agents on the phone are upbeat, cheerful and will try to do anything to help. Not so with the on site store employees.

Aweful... Not the people in the store. They were nice. The people on the phone get a one. Told me the Flex Box didnt need to be returned. It does. Dropping it at UPS as soon as I get it. Worse coordination ever in a company.

Sebrena Watkins was great! Very helpful and solved our many problems.

Returned a box and adapter to find it still on my Comcast bill over a month later. Waited on hold for over 20 minutes until I could Finally talk with an actual person for them to tell me they couldn’t help me. Worst ever.

Went in to replace a malfunctioning cable box. Tamara helped us quickly and effectively, without asking any questions or making us jump through any hoops. By far the best customer service experience I have ever had with Comcast, and glad to see their customer service is improving

Because of covid, you have to make an apt with the person at the door. I was told 20 minutes and theyll send you a text when youre up. I received the confirmation text that I was in the cue. 45 minutes later, I check back, no, well text you when were ready. After an hour and a half, oh you didnt get the text? We texted you. Yeah right. Another wonderful Comcast experience. Par for the course. How is it that no other company has eaten their lunch yet? The WORST customer service (especially on the phone), so-so picture quality at best, horrible internet speeds (especially upload)... I dont get it. The lady that eventually helped me was very nice and helpful. That second star is all hers.

Super nice people. Very helpful and solve d my problem. Only problem was waiting outside with customers with no mask on. Stupid to take that chance

Had a great experience in store with Leo. Professional, in and out of the store in less than 20 mins

I found that the staff was not responsive to the customer. When dealing with the manager, she acted annoyed that I was bothering her and did the minimal amount to get me out of the store.

Dont waste your time making an appointment. They said appointments mean nothing and they only take people, first come first serve. Find another place to get your internet and service.

I went to there previous location on Ironwood Dr. In Palm Beach Gardens and there was a note on the door sending me to Donald Ross which I did. My aim was to return their equipment, after I canceled my subscription with Xfinity. I left because of poor customer service and poor resolution of my problems. When I finally found their new location I handed them their equipment and was told they couldnt take it or give me a receipt because their system was ironically down. I guess I made the right decision leaving Xfinity! Now I have to call UPS to pick up my Xfinity equipment and ship it. Quite the SHIP show!

I have had a few Xfinity service people at my home over the past few years which I would say not always impressed. However I just had a very good experience especially with the last young man that was here named Mac who serves the Ibis community. He was not only pleasant and knowledge but spoke to his supervisor and got to the root of my problem, which was not an easy fix. He came back Early this past Sunday afternoon to let me know he could solve my problem. My TV appears to be working consistently! I really appreciate his perseverance and willingness to get to the root of the problem. It would be great if I could know that you receive this message.

Best Xfinity experience. Quick, knowledgeable customer service in a friendly atmosphere.

Absolutely satisfied, answered questions, courteous, helpful.

Great service.

They ARE NOT open until 7pm like it says here! FIX IT!!!

Comcast is the absolute worst. If I they would stop suing competition to enter their market, I would switch to anyone else. I just spent 45 mins on the phone only to get another number to call. This is typical for Comcast. Strongly recommend avoiding Comcast at all costs.

XFinity is a malignancy that may be inoperative. After a month without service, still not connected. They refuse to let you call them and they break their promise to contact the customer. The only mode is to Chat with those parties on the other side of the planet. I feel like I will know everybody in Asia before I get help

Please change the hours on you site. Drove here to find it closed at 6 when the site says 7.

HORRIBLE .. Wish there were options...classic monopoly.. take payments, terrible service, no refunds for loss of service...sad the infrastructure prohibits entry by another provider

It took 4 people to help me,, my internet still is not working

Long wait in line outside, but excellent customer service. Good experience.

The previous CoN...cast customers were absolutely right on with this company. If it werent for the fact its in the maintenance fee of a condo we just bought we would NEVER us them.. EVER !! Worse than the worst . The employees are probably getting grief because of the company and its management and if so I feel sorry for them .

Very busy. They need more staff

They are changing your billing cycle without telling you; then they will disconnect your services for late fees...due to this new billing cycleImagine I am a retired citizen on a fixed income.

Long wait outside. Staff inside was to busy taking to each other to help

Comcast has a monopoly where I live. Their rates are outrageous and continue to climb. There customer service gets worse by the day. I pay more for cable, per year, than I do for property taxes and all utilities combined. I would just suggest that you document every customer service call and get a CR transaction number.

Went to replace a remote and find out about other internet and mobile plans. Got great service from Mr. Troy. Fast and honest, got what I needed. The best Xfinity office I have visited so far.

Xfinity and Comcast are absolutely the worst organizations, with regard to customer service, that I have ever dealt with ! Every single time ! They could care less about their customers and have absolutely no regard for the value of their time. I recently ordered equipment over the phone for my new residence and was told that I could pick it up at the local office. I went there the following day just to pick up the equipment and they told me it would be a 3 and a half hour wait ! I called to make an appointment and they told me the best they could do would be the following day. They screwed up my appointment and I have now been standing in the office, my fourth trip down here, for over an hour ! If I had the option I would immediately switch to direct TV ! I’ve done it before, but cannot now because comcast services the entire facility I live in. No other organization could survive for 6 months with this constant and total disregard for their customers needs. I can’t wait until another organization comes along and puts them out of business ! It will happen And I will be celebrating their demise ! THEY ARE THE WORST !They finally called my name after waiting for over an hour and a half. From the time I sat down with the customer service rep until I walked out the door with the equipment I ordered was 6 MINUTES !Days of aggravation, and no service, and several trips to the local office and wasting hours of my time all for a transaction that lasted 6 MINUTES !If that’s not the worst customer in the world, I don’t want to know what is !

Absolutely the worst run business in the US. Here is a hitech company that uses technology to confuse, obfuscate and force you into higher cost services. They keep your account package secret. Their website doesnt work. At all. Then you have to call someone in Pakistan for help. No English. Condo association forces us to use them.

They are not open the hours the website says they are. They also have a feature to book appointments, but they won’t honor the appointments. They say they are sorry but they do not have control over the website so there is nothing they can do about it.

The store was efficient and on time. However, the sales person was just checking the boxes. We asked about up grading our internet, you thought I had asked the guy to put a needle in his eye! He had to look everything up (sorry). It was a. $20.00 difference. However we have everything with ixfinity. I think I would be better off call the sales phone line.

Absolutely the best

I just had the pleasure of being assisted by Darren. Great customer service. Im not sure if the new Router will work but his kindness was appreciated.

Concast will shut off your cable service to your tv. You will then have no way to stay home. Concast wants us all to pay or die.

Absolutely awesome I walked in with a bad tv box and out with a brand new one in less than 5 minutes! Cedric was awesome I highly recommend this store!

This is a pathetic company that offers zero customer service. You are totally on your own!

Donald Ross location superb — in and out in five minutes... tech was very helpful

They never have anything in stock, today we asked for a replacement 4K X1 box but the only had 1 type of box the 1080P one, they should have the other boxes as they are a pretty new store.

Brutal customer experience - literally no help anywhere

Worst service ever. Worse than ATT

They did not want to help people my 83 ur old mom and I waited 40 minutes they skipped us over wanted to put us at end of list when I went to check our status since it didnt seem correct to me that we had not been seen yet I was like no way I arrived here at gave the guy the time. Oh you will be next sorry The report that helped. Us did not know much about comcast TV issues and products and apparently was not in mood to answer questions about cellphones because he was ready to go home their website said they were open until 7 pm but a note on door said they were closing at 5 pm. There were people outside at 5 who had 5 pm appointments and the store would not let them in said no we are closed I have to say I am NOT impressed with the xfinity store located at the Alton shopping Center in Jupiter, FL

How are you going to have a store selling internet service with poor wifi and no cell signal

Customer service was awesome

Bad really bad service...... waiting more than hour for nothing the store is to big for 5 guys........maybe need less comercials and more people and costume servicesMaybe r you blonde, tall plus maybe you have a fast service

No USA call centers poor customer care

Service noooooo good 22222 ssssslow mg

The service here is ABSOLUTELY HORRIBLE!!!!!!! They made me wait almost an hour just to pick up an online order! Stephanie the tech was extremely rude!!! There were over 10 people waiting and the staff here is rude! AVOID THIS LOCATION!!!

Xfinity need to train their employees in this store. It proves too difficult to resolve any issue in this store.

They were great. I give them 5 stars!!!!!

Terrible as usual

Long wait with appointment.

Xfinity A Billion dollar Monopoly company, Wont hire more than two people for its gigantic store. 5 stars for those 2 souls with the Endless building line of people

Wanna waste hour or two ? This is the right place

Very efficient Xfinity store

Terrible customer service.

This is the location that was closed on 10435 Ironwood Rd.