My experience was very good..The staff was very nice and helpful.

Beautiful store, helpful and knowledgeable staff with a lovely selection.

Great service. The sales associate who took care of us was very helpful and very nice!

Had a great time in there great customer service everyone friendly and kind....

Always a first class experience.

My husband gifted me with a visit to this location to make a purchase. My advisor was Olga. Olga was very friendly, knowledgeable and very patient with me during this process, my first time purchasing from this brand. I was treated with respect and did not feel looked down upon. My husband and I are not flashy people always dressed down. I loved the experience purchase three items although one mot in stock she was very happy to order. Bags customized with initials, suggested by Olga. Thank you Olga for such a wonderful experience.

My husband and I went into exchange a birthday gift (The gift was the sweetest but not exactly my style). I had it narrowed down to two bags and was a little upset when one style was not available and I found out the other bag might not be as well. However Olga was just amazing. She was calm and patience and sufficed to say truly made my day/birthday. Something I really appreciated was that she let us look around the store without hovering (biggest pet peeve when shopping) but also seemed to be close by when we had questions. We usually shop at Boca and most of our purchases surround an occasion such as a holiday, birthday, etc which has become a little bit of a tradition so that I can build a collection. So when purchasing a bag it becomes part of a memory and every time its worn its associated with that occasion, meaning a good experience plays apart in us wanting to continue the tradition. While Boca is not a bad experience and even though gardens is much further from us, our experience with Olga will lead us back to gardens when we purchase again.

I totally had a wonderful experience with Julia C. at this location. She was such a lovely lady and totally made my experience a 10. I have been in several locations and never felt as comfortable. She had no problem getting out any and every style I would want to see. There were actually several customer who came in while I was there and waited to work with her; I totally see why. I will call my purchase in to her from Texas from now on. Thank you Julia!

Super friendly staff! Incredible selection.

Very Rude. Spending this much and you get treated rude. Wouldnt even look at you speaking to you.

Always great service here! David is the best !

I agree with a few of the reviews I just read. This location judges you as soon as you step in the door. I will buy on line from this point forward. I refuse to get treated like a dog when Im spending 3k on a handbag. They never greet you and they act like you are bothering them if you actually want to look at something. Shame on them and the management for letting them act this way.

After many years of enjoying the quality, workmanship and resilience of LV products, I had a really disturbing workmanship issue with one of favorite handbags..I tried doing the online thing and got totally frustrated with “boiler plate” responses and decided to travel to the closest LV store to me at the Palm Beach Gardens Mall...I was not a happy camper and they treated me with such respect and kindness. They totally took care of my “issue” and I have had my trust totally restored and would highly recommend this location of Louis Vuitton and everything they represent!

My last 2 visits in December and today were great! Great job LV for screening and hiring better people! 👏

Today I stopped for the second time to look a purses. I waited outside for over 20Minutes to get in and once in the store, they were rushing me to get out. I am not sure why they were anxious to get me out but after purchasing the purse I decided I would never go back to the Palm Beach Gardens mall location. Horrible service!!!!

Excellent service, as usual, though a bit of a wait to get inside.

I had an amazing, fun experience with client advisor: David Johnson. I went in to purchase my first LV about a month ago. I was sooo nervous, but David was soo comforting, patient, and polite with me. I will never forget my first LV bag purchase because David was sooo kind to me. I also got their perfume and it smells like a million bucks! Thank you for the great service and fun time. I absolutely still love my bag and look forward to future purchases. Thank you, David!

Great Store. Team was knowledgeable and very helpful. Sam was especially helpful in exchanging a more comfortable size in my Virgil Louis Vuitton trainer sneakers. She was fabulous and sweet. Will shop again here soon. Great store that stays true to uphold the brand.

Husband bought a wallet from them. It lasted only 6 months and then ripped. For 400$ wallet I think it should have lasted much much longer.Quality is bad. Paying for brand doesn’t guarantee anything

I went in to look for a birthday gift for my self and i asked to look at the mens wallets, the sales representative told me they have one available wallet basically tossed it at me and said this is all we have and walked away, she didnt offer to order anything for me or to check other locations. I don’t know if it was because i am young or if she thought she was wasting her time with me but they should not judge a potential client based on looks specially since I’ve spent a lot of money there before.

The staff is friendly and readily available to answer questions or help find what you need. The displays, as always, are well curated.

Liz was awesome.. Superb as usual

Amazing bags and amazing customer service.

Terrible experience. Wait on line for 25 minutes just to get into the store. Once in, they have no stock on most on their products. You can order it for delivery to the store, requiring another visit to a crowded mall with Covid-19 consequences and potentially another 25 minutes wait.

Everyone was so helpful.my girlfriend was in heaven

Totally judged people by their looks. Walked in ready to hand them my credit card and they completely ignored and when I had gotten their attention they were rude and dismissive.

I live in California, however I was visiting my parents just last week and stopped in to do a little shopping. This store has the BEST customer service! More specifically Amanda M. went above and beyond to accommodate my mother and I. I can honestly say this was the best shopping experience I have ever had! Thank you to everyone at this location. Special thanks to Amanda for making my shopping experience so delightful. 💖 my 👜 Always, Amber....

Love this place person that helped me out his name was Brett he did a great job great salesman

Not enough inventory

Just wanted to recognize Beth for being so helpful. She is very professional and provides excellent customer service.

Always friendly, if they don’t have what I am interested in at their location, they get it as soon as possible for you.

I always get amazing customer service here. It is a busy location but the ladies always take care of you. I also have had excellent repair experiences here thanks to Beth. You get what you pay for which is why I stick with LV for my luxury handbags they always stand behind their product.

I would never recommend buying from this place!! You hear the name and you would expect great service, I have been to this exact same location on three or four difference occasions and never have a pleasant experience I walk in no wants to help me no one says a word to me, I have a belt that was gifted to me in 2016 I maybe have worn this belt a total of 10 times over that time spand and there is a tear in the belt I goto Louis Vuitton for assistance and they all but physically throw me out the store I wasn’t asking for a new belt I simply asked if they’d repair it or maybe give me some type of credit towards a new one. But I go into this place and the second they find out I’m not buy thousands of dollars worth of new stuff they give no assistance unless I wanted to buy a new one. I was extremely frustrated the manager didn’t even come and attempt to assist in any way or form. For such a big name you would think they would at least try and assist and keep me or my mom as a client. I had a similar issue with Gucci and they at least attempted to assist to rectify the situation. To anyone that reads this I wouldPick a different designer because this place doesn’t care about your business in the slightest.

Worst costumer service Ive received, the sales associate was extremely rude. i was picking up an item that i had sent to get repaired and i when i went to pay for it i realized i brought the wrong credit card with me, so i told her if she could put it aside and i would come back the same day to pick it up. she said on her computer system it would already mark my item as being picked up so that i better hope is still back there when i come back, i was so upset. i couldve paid it over the phone and had it shipped it but i decided to go in and thats the service i got

If I could give ZERO stars, I would. I went to the location to buy my wife a gift and, when I enter the store, I was not greeted. I was dress in sweats and the employees look at me like I disgusted them. No assistance was provided by none of the employees. They act like if they were really “rich”and couldn’t help a person because of their appearance. Look, you work in retail, you not rich. I never had an issue when I go inside Gucci stores. This location has the worse costumer service ever! I let and didn’t made a purchase, I took my money somewhere else.

Purchased my first LV wallet from this location. The employee that helped me was polite, thorough and courteous. At first. The only thing that bothers me about this brand and their stores are it’s employees entitlement. Please, stop acting so self-important. You make minimum wage. You’re not Bernard Arnault.Update - sold all my Louis Vuitton. Why do I want to associate with a brand that literally burns their surplus stock? To keep it out of the hands of people and protect their image? People, wake up, LOUIS VUITTON DOES NOT WANT YOU NOR LIKE YOU. They’re a bunch of elitist, animal-abusers. I will never affiliate myself with the likes of this discriminatory, grotesque company.

Thank you Gayle for providing me with excellent customer service. Very patient while I tried on a number of bags before selecting my favorite!

When youre buying Louis Vuitton have to go to the store and they are super nice here

Today I decided to do my birthday shop for myself ... I wanted a cross body bag and price for me is not an issue. So, I went to the Gardens mall started in Macys spent about 45 minutes looking for a plain not so flashy bag but nothing caught my eye. I decided to go to Louis Vuitton to see what they had and mind you I was dressed in shorts, sneakers, and plain old shirt cause I am not flashy...my money worth is no ones business but mine. Can you believe 3 of the women looked at me and one of them looked me up and down like I should not have even set foot in the store. After I told her what I was looking for she still gave me this look like I didnt belong! So, good ol Marie thanked her and walked out. Needless to say, I went to Brighton and Susie the Assistant manager welcomed me and helped me without battling an eye at what I had on. So, with that I found my bag and am happy. So, to those women in the Louis Vuitton store learn that what a person wears has nothing to do with whats in their pockets. It is my choice to be plain cause I dont have to prove my worth to anyone! Thank you Susie Travers @ Brighton in the Gardens Mall you did what Louis Vuitton could not do which was giveexceptional services!

Sadly, I had a problem with a purchased item. I received excellent service. Maritza, is outstanding sales associate and a lovely person.

This Review is for one person who is Britt (bald guy )He is a rude person, not professional at all, we went there to purchase a gift but he is not able to advice us, Every time we ask him for something, he went to the back room and stayed for a while and he came back and said nothing is available, it is a such a big store why unavailable items.LV team member still looking at us Bcuz probably we don’t wear their brand so they think we can’t buy their product so far, and it’s a just a wast of time, we decided to leave and on the way to the exit it was the big Surprise when we figure out they started talking about us like we are a noisy people and we ask about many things, in the end “Don’t judge the book from the cover ”.

A decent store but pretty much a cookie cutter version of the bigger stores in bigger cities. You might find something you like in here though.

I have shopped at this location a few times and the last time I was in there it was around the holiday season, the sales ppl where so rude, not only did they look you up and down but as you where looking at a bag they practically snatched it out of your hands to give it to another client or who they believed was a “potential client “ because they looked rich. Not only me, but I encountered another lady who was in there with her husband, this was her first time purchasing an LV bag and was undecided between a never full and a speedy ( I totally understand her bc I’ve been there lol my first time purchasing a high end bag), well needless to say she was very upset because the sales rep just kept ignoring her and rudely asking her if she was done looking at such bag because another customer was interested, basically snatching the bag out of her hand! And mind you this is the stores manager doing this!! I was disgusted and ever since I have switched to GUCCI and I loveee the experience and the products there, the rep are extremely nice and helpful they definitely make you feel welcomed and appreciated ❤️ Which is what should be expected from a high end store!

If I could give this store negative stars this is the only place that deserves it. Went there to see if I could buy a handbag. Unfortunately the wonderful Gucci store closed so I decided to venture into LV. The sales lady was just standing there, couldnt be bothered. When I touched a hand bag that I liked and wanted to purchase, she comes over, announcing at the top of her voice, This is very expensive. I had not asked the price and was ready to get the purse. She goes on to further announce in a rude and condensing tone that the handbag was expensive that it was 5k. The attitude she had spoke volumes, it felt like she was telling us to get lost that we were not welcome. Will never step a foot in that store

Very nice staff and well stocked inventory

I wish I had the same customer experience as most HOWEVER the sales women Sam was absolutely rude and condescending and I will never return to purchase anything from this location. She had an attitude and was 110% unpleasant. Louis Vuitton should be ashamed to have such employees.

Worst customer service. Didnt take their eyes off me and made me feel uncomfortable then when i asked about a purse the lady looked at me crazy so i left and bought the same purse from the location in palm beach.

I had such an awesome shopping experience in this location. Excellent customer service❤️

Incredible bad service. They are complaining about the costumers and how many there are- what is going on?!

My experience with this store was terrible, they don’t deserve even 1 star, my advice to the manager is to change the staff, they are so rude they can’t provide help to costumer, Can you imagine how bigger this store is and they don’t carry sizes, every time I asked them to get shoes they said is not available . I’m so disappointed I will never come back, then I decided to switch with Gucci which was a nice experience and I bought more .

This is the worst louis vuitton store ever poor customer service and they will not entertain u if ur not buying or look poor

Customer service does not represent the brand. I will not come back to this store.

Love the place 😍

Beautiful shop and great selection

Not nearly enough employees working here. Always a very long wait to see bags.

Service doesnt exist here!

Great place to be

I am not happy with this location Very unprofessional

Great store

Great

Excellent

Ridiculously expensive

No words

Very good

Very good

Everything is too beautiful

Excellent