Compliments go out to Victor for his great customer service. He always helpful and so polite; a joy these days. The storage unit has been great so far, lucky to have it.

5 stars isn’t enough for the great service I received today! I worked with Adam and he made the experience awesome and even fun. I got just what I was looking for and he helped me get it all set up on their app for easy access and other relevant information. Josh and Victor were also great and they, too, were very helpful. The place is very clean and secure and I’m really glad to know my storage items will be safe and well-monitored. I highly recommend them!

I was so impressed how Victor and his team made my storage experience so easy. Friendly and helpful ALWAYS! A great place to use for storage.

Josh was very helpful when I called to ask about the unit size I was looking for and suggested I come in at the end of the month. When my husband and I walked into the office, which was spotlessly clean, we were greeting by friendly faces. Victor showed us to our unit and was very friendly and personable, and helped us fill out the paperwork. What an easy process and good experience!

Victor provided great customer service; however, I was very disappointed (after paying my first month rent and move in fee) that the facility had only ONE HAND TRUCK for all tenants to share. I was told that all other hand trucks and dollies had been stolen and there was no plan in place to replace them. The plan that they did have in place for the one remaining hand truck was for the customers to leave their ID as a deposit for use of the hand truck and wait in line for it to become available if in use by another tenant. UPDATE: After my 2nd visit to the unit, I met Fernando who obtained another hand truck and furniture dolly from the Palm Desert location (after reading my initial review) and is getting approval for additional hand trucks. Once again, very good customer care and service.

I would like to take this time out to say that the staff has been great and fabulous, but, public storage as a company is NOT up to par as far as how things are being presented and handled as a corporation and facility and I would like to speak to someone about it, a phone call would be great please.

Adam is so efficient and kind! He helped us get into the unit we needed. I recommend this location!

I received outstanding customer service from both Marcial and Victor. Very knowledgeable and experienced. The place was very clean and well kept.

I was looking into renting a space there but unfortunately there was no space available and that was ok I got alot of information about the spaces either way. Victor and marciel helped me out and provided great customer service. Thank you for trying to help me out.

Arturo and Josh were amazing! Very efficient and quick! Definitely the storage place to be. Great experience!

Adam was such a delight to deal with and so personable!

Big shout out to Alma at Gene Autry Public Storage facility! She was informative, thoughtful and professional! A pleasure to work with her! Your facilities here are clean well maintained and the process to apply for and rent a unit was swift and worry free! With all the stress of relocation, we truly appreciated working with Alma! Thank you Alma, you’re a gem!

I would rate even higher if there were more stars. Best customer experience I’ve had with any storage business. Josh, in particular, was incredibly helpful. I was in a little bind due to another storage facility that I had originally reserved, but Josh and staff came through. Could not recommend this business enough - they have a life long customer with me!

Amazing amazing customer service from Victor!

I outgrew a small unit and wanted a larger one. I think that wanted another unit in the same facility should say a lot about my view of the staff (friendly and professional) and the buildings (clean and well-maintained). Josh made the renting the new larger unit simple and quick. After I moved the contents of the smaller unit to the larger one, Ivan handled the closeout of the rental with the courtesy and efficiency I have come to expect of Public Storage.

They have great sefvice here

Alma is terrific as well as Josh. Extremely helpful, friendly and always with a smile. Great service and a pleasure to work with them.

Joshua at Public Storage is the best. He was so professional, friendly and helpful. I am so grateful for all his assistance. I definitely recommend this location to store your belongings! It is safe, secure and clean.

Victor and martial are very nice and helpful

We were down sizing my storage unit at this facility and Akiel was so helpful in finding us a new space. Not only was he pleasant, professional and helpful over the phone, he greeted us with a big smile and even walked us to the door when saying goodbye. Ask for Akiel if you need assistance in this location. You wont be disappointed.

Our storage unit was broken into after wed been renting here a month, and half our things (the valuable things of course) were taken. PS police told me this storage place is broken into regularly. The policeman said Im here at least once a week. Weve moving out ASAP.

Joshua were great. Very helpful with set up.

Just finished up switching to a smaller unit. Only took 11 years ! Been a satisfied customer fore many years and would recommend this facility without hesitation.Alma, Tom, & Josh do a great job and are a pleasure to deal with. Thanks for all your help. The hot cocoa and scones were a great surprise on a chilly day.Keep up the great work,Chris & Barb Miller

This public storage is in a very convenient location with great staff that are friendly and helpful. Nice grounds with secure access make this a desirable storage space. Thank you Josh and Alma.

This location is beautifully maintained and professionally managed. Alma and Josh are fantastic! Great customer service. I highly recommend this location.

A Kiel was great help, we were able to get everything done.

Great place to rent

I just bought some packing paper and wardrobe boxes from Josh, he was very helpful.

Alma/Akiel gave Great Service also very friendly.

Im back in the desert for the winter and came to visit my stored items. What a relief it was to know that Joshua, Alma and Thomas are still running this place. How is it possible that they remembered me by name after almost 8 months? Amazing staff and a super clean location. All my treasures were safe and sound just like I left them.

Alma and Josh are the best! What a great experience!

I came in the other day to help pay off my girls rent. When I usually come Alma is there and she is very helpful. This time Tom And Josh were there not only did they make the process fast and simple, they made aware that my girls insurance had lapsed and I got her goods covered again asap. I left happy and with a peace of mind knowing her goods were covered and protected.

I stored my things at this Public Storage for a little over a year and I received the best customer service ever! Tom always remembered my name and what unit I was in. He displayed a level of customer service I rarely see, and I’m in the hospitality industry. I never had any problems, it is always clean and organized, and Tom take great care of you. I highly recommend this location!

Alma was there to help me when I rented my storage unit and her professionalism was top notch. When I sold my home and knew that I needed to give up the space, Thomas and Joshua guided me through the process and made sure it all went smoothly. The attention I received at this business was second to none.

Tom, Josh, Alma gave great customer service. Very friendly. The facility is clean and bright. It’s in a convenient secure location in Palm Springs. I’d recommend them if you have extra stuff to store.

Alma and Josh were so AMAZING!

Ive had many storage units with many different companies and after storing at this location I must say this is hands down the best place to store my belongings. Tom, Josh, and Alma run a tight ship. They are very professional and personable. The property is clean as a whistle. Thanks a million!

I was a client here for about 2 years. Thomas and Alma helped me move in and I was so comforted to have Thomas and Josh assist me when it was time to leave. The process was clear and simple. Thank you for keeping my things safe while I was in the road.

The website directed me to the Palm Desert location. Alma called me back so quick, it was almost like ESP! When I told her I needed the Palm Springs location, she got me redirected AND set up an appointment for me. Josh and Tom at the Palm Springs location were super pleasant and helpful. It made this stop on my long list of to dos fun.It is a bit pricier than other places, but well worth the additional investment.Thanks to Josh, Alma, and Tom!

Tom is one of the most down-to-earth, most friendliest and most no-nonsense people in Palm Springs! I would recommend anyone looking to rent storage space to see these 2 superstars. Id like to also mention Josh and Alma who I see sometimes when I come in for packing supplies. Theyre ALL awesome!!! Public Storage All-Stars are in Palm Springs!!!

Excellent staff, wonderful location!

Tom was helpful with storage information. Stopped in for prices and to look at storage spaces before my big move. The property was so clean and well maintained. Not to mention tom was so friendly and informative! I am looking forward to doing business with someone who takes pride in their work and gives such great customer service.

Just stopped in for packing supplies, Tom and Josh, the property managers provided me with all the supplies I needed for my short move. I was in and out in no time. Tom even offered Josh to help me load up my truck. Great service.

I was looking for a short term storage solution and spoke with Tom regarding my needs. I’ve been a client of Public Storage in many states, but this is the first time I’ve written a review. Tom greeted me when I walked into the with enthusiasm. His professional image and present was impressive. I explained my needs and he actively listened(with no interruptions) to ensure,he would provide me with the information I needed to make an informed decision.I rented the unit. Every time I visit the unit, and see that Tom is working; I feel confident that if I had questions or needed assistance, Tom would take care of it. Tom, thank you for providing “Knock Your Socks Off” customer service!!!Kudos to you!!

This facility is very well managed and maintained. And Sheila is simply awesome! She is professional, friendly and so accommodating. Who loves going to their storage unit? I do! Because the staff, and in particular, Sheila, make it such a pleasure. I make a point of stopping to say, hello, whenever Im there. Its such a great crew. Thanks to all the staff! Thank you, Sheila!

From the second Sandra answered the phone, I knew I was safe. She swiftly gave me all the info I needed, Joshua continued to build my trust and Tom, their manager, facilities order in a space that is an important area for people coming to rent a place to put their life. This team makes Public Storage look good and I couldnt feel more secure in my decision to trust my stuff here.

My Husband and I sold our House in allot shorter of a time, than Anticipated.. We chose Public Storage based on my hubbys previous experience in AZ. He was so right!!Tom at #25727 store in PS, Was Incredibly Helpful in Assisting me with getting the best unit to meet or needs at the best price.. That IS Customer service at its Best. An Associate Who listened to my needs and surpassed them!! Public Storage is Lucky to Have an Associate like Tom in their front office who is professional and kind as well!!

Great, personable customer service! Alma & Josh were available for every question!

TOM WAS VERY PROFESSIONAL & PERSONABLE. HE WAS MOST HELPFUL. THE UNIT WAS CLEAN AND WELL MAINTAINED. THE GROUNDS WERE ALSO. SECURITY SEEMS TO BE MORE THAN ADEQUATE. IT WAS WORTH THE COUPLE EXTRA DOLLARS TO GET THIS UNIT OVER SOME OF THE OTHERS NEARBY THAT WERE SUB PAR.

I liked this location because it was close to my home and the hours of accessing my unit were flexible (6am-9pm) for me. When I arrived to the store I was greeted by a nice young lady named Leslie. She was very polite and helpful when explaining the breakdown in cost for my unit and provided me with their current promotions. She was nice enough to walk me over to my unit and ensure that it was a perfect fit for my needs. The unit was a decent size 5x10 and clean. Overall, Ive been very satisfied with this location.

Alma & Josh have been very helpful. I found everything I needed for packing today.

Ive rented a few storage spaces in the Los Angeles market over the years and expected the customer service to be just as mediocre here in the desert, yet went with PS Storage once again, only because I wanted to go with a stable company, not because of customer service. WOW! This particular Public Storage in Palm Springs is by far the best facility Ive ever rented space at. Theyve renewed my faith in customer service. Sheila is GREAT! She is genuinely a nice person. Whenever I speak with her, I feel like Im talking to someone who honestly enjoys her job and cares about what she does. Sheila goes the extra mile to make sure all my questions are answered, is professional and personable. Truly a nice woman. The facility and grounds are kept extremely clean. Im very happy with this property. Its a wonderful & safe location. Storage space in Palm Springs is a few dollars more per month than some of the other PS Storages in the desert, (due to property values being a little higher in Palm Springs), however, for the convenience and customer service, Im staying where Im at. I recommend this location to anyone looking for a storage space here in the desert.

Alma, Josh and Tom are all great at what they do. They’ve always been very professional each time I visited the Palm Springs location, I have since been buying all my moving items there because of the service they provide. Any questions I might have from friends needing a storage unit to which items I need to pack certain things they always have an answer for me. Alma, Josh and Tom always have such positive attitudes and because of their unique customer service I would not recommend else were for your storage needs. Thanks Guys, keep up the great work!

I absolutely want to give recognition to Sheila at the Palm Springs Public Storage facility.Sheila is efficient, knowledgeable, courteous, resourceful and very thorough in the ways she handles relaying your policies and procedures to customers. She is excellent on the phones as well as in person. Her mannerisms are highly professional while she also maintains a friendly atmosphere.I have seen Sheila walk in 100+ degree weather to assist customers (including me) to do storage space checks. She resolved a lighting issue that allowed me to see items in my storage unit. Previous to Sheila helping me with the light issue I was ready to relocate to a different facility. Sheila has also assisted me with purchasing items I needed for packing, etc. Because Sheila has helped me so much and is an amazing employee of yours she does deserve recognition. It is rare to find such commitment and dedication. Sheila is a GREAT ASSET to Public Storage and I hope that she is recognized by you. In my opinion she should be in management.

I was referred over to this location and I have to say Tom and Luna are GREAT!They have not only been professional but friendly and courteous. Both colleagues have to stick around! Thank you guys.The PS Storage facilities are in great condition. Very neat. I highly recommend this location.J.

Alma, Tom and Josh are an amazing crew! Very organized, professional and knowledgeable. Simply put they are the best.

Josh and Tom were the best. Ill never go back to Devon around the corner. Josh and Tom are helpful, professional and just awesome.

Thomas and Luna are the BEST in town. Every time I go in for packing needs they always great me with a smile and always have me walking out of the store laughing. They making moving a breeze! Once my house sells I plan on putting them on the top of my list if I end up needing a storage unit. The place is always so clean and organized, looks like its well kept.

This is my sixth time using the facility and atom is always the most helpful during stressful moves. Even in the heat of the summer. Additionally he always goes above and beyond in being flexible and helpful.Recently I was offered s space elsewhere but chose to return to PS totally because of the great service from Tom.It’s PS 25727 on gene Autry and Dinah shore

Everything went well! Josh and Alma were great !

Great little gem here. Good convenient location and every packing supply you might need. Thomas and Joshua helped me quickly and professionally.

Tom couldnt have been more helpful. His knowledge and customer service helped make our moving experience go smoothly. Our unit was clean, contents in great condition, and Tom made sure our accessibility fit with our arrival from out of town. 5 stars!

Tom could not have made our experience any better! We moved all the way from Chicago and when we arrived he was early, presented me with multiple options and got be the best deal compared to the other storage facilities in the area.After getting set with a unit he then offered and gave us extra water after he saw what we brought, in-case you are also not from here, it is really hot here, like triple digits hot!Tom then came and opened up the side entrance, without being asked, and made it easier for us to exit the facility after we finished unloading. Very impressed with both the rates and customer service.

Public Storage in Palm Springs was the answer to a large storage problem for us. We needed to consolidate 3 spaces at another location into one and Tom had the answer for us. When we needed another space quick and close to the other, he was there for us and made sure everything went smoothly. The facility is clean and well kept. A huge bonus over our previous storage.

Super friendly and expedient customer service. Got in and out to register a unit. Even arrived close to their closing time and no “exhausted effort” by the really nice guy that helped me! Definitely would recommend, oh and their prices are great too.

Im consistently amazed at the personal service that Josh and Tom provide when I visit this location. How do they manage to know everyone who comes in to do business and always make customers leave with a smile? Thanks guys

Alma was a great help when I needed to transfer the contents of a storage unit to another. She made the process of signing a new contract seamless. Also I really appreciate the items purchased as a result of her suggestions - they really helped me protect and safely store my items! In addition it was great to see Tom as he helped me with my original rental and has provided great customer service through the years.

Josh was awesome!!! He helped me out when I was in a CRAZY mess and needed a storage space right away. He had excellent customer service. I arrived, almost in tears and left feeling relieved and so happy to know there are such great people in this world!! So appreciated!!

My husband and I wanted to thank Thomas for such great customer service and always taking care of the facility. Every time I come in he is alone and ALWAYS working so hard and I can tell it doesnt seem easy. Any time I need assistance he is always happy to help me with smile. It so sweet, he even remembers the little things Ive mentioned to him and even asked how my move went. He deserves more than 5 stars for sure! This company is lucky they have such outstanding employee who truly cares about their customers.

Alma os very helpful

I need a storage unit for several months while preparing my house for sale. A family member had used Public Storage a few years ago and highly recommended it. I stopped by and was greeted by Alma and Tom. They were friendly, courteous and extremely helpful. Alma asked me a number of relevant questions to help me select the right sized unit for my needs. She was knowledgeable and efficient. I dont think that I could have more pleased with the experience.

This is one of the best Public Storage places around. Tom and Carlos and the entire staff make finding the right storage unit quick and easy and they are always available to answer your questions with a smile. Great customer service. That a rare thing these days. Tom, Carlos and the entire staff take the stress out of storage. And the entire complex is super clean and beautifully maintained. I highly recommend this business.

First off I wanted to say that both Sophia & Sheila are an absolute pleasure to meet. They make you feel so welcome, they take the time to really get ideas of what you need for a storage unit. And that to me is so appreciated, Everything is very nice there they are willing to help if need be. Give you extra ideas on how to place items in the unit. THANK YOU BOTH SO MUCH. I appreciate it. Now I am a new tenant myself. : o )

Ive been coming to buy some packing supplies here and there while I get ready to move. Alma, Tom and Josh have been awesome and hassle free each time I visited the property, which is very clean too.

A good looking facility with a perfect central location and super clean too. I stopped in with a list of questions and Thomas helped get me squared away with patience and professionalism that you dont see anymore.

Tom is a superstar! Very friendly and the property is also very spotless. When I walked and saw the showroom, I very impressed with how many different packing and storage items they had available. I had visited a few other stores before being referred to this location that had everything I needed. Thanks Tom for all your help!

I worked with Leslie and Tom on my move in. Leslie took me and showed me the unit and it was exactly what I needed. This was a smooth and professional transaction and I would recommend it to anybody looking for a storage unit. Thanks Leslie for your special attention. You are a great customer sales person and I would hire you! Thanks again, John

A good centrally located storage facility. Very clean and safe with excellent attention for the on site staff of Thomas and Joshua

They did it again! Josh and Tom greeted me when I entered and offered up top notch service. I cannot recommend this place enough. Thanks guys!

Josh, Alma and Ray are professional, efficient, patient, informative, and great concierge agents when youre brand new to Palm Springs.

My only experience there was a delight. I was helped with swift customer service and very bubbly and bright young lady behind the front desk by the name of luna. She knew exactly what she was doing and treated me with politeness and respect. I highly recommend this storage facility to anyone who is looking. I will definitely be returning to this place because on this one employee.

Sheila always has a great attitude! Ive had multiple units at PS Public Storage for about a year and a half and have spoken with Sheila about concerns and issues at the facility. Every time Sheila is interested, offers suggestions and better yet addresses the issues and gets them resolved. She really cares about customer needs and embodies great Customer Service!

I rented my 10x20 storage unit in November 2015 and have always had excellent customer service from the professional staff at Public Storage. On my visit today, the units overhead lights had burned out, and I could barely see inside my unit. After a reassuring call to the front desk, both Tom and Luna came directly to my unit, bringing with them a 10 ladder and two replacement lights. After installation, I was able to continue working there in a unit even brighter than before. Both Tom and Luna were quick, helpful and efficient, and their efforts deserve to be recognized.I have used storage companies for 8 years, but the Palm Springs location of Public Storage has exceeded the quality, cleanliness and service of any other storage facility I have used.

Josh, Alma and Tom are simply the best, I used to be a customer and now I just come in from time to time to purchase some boxes and bubble wrap when I need to. I also like to say hi because those three made my stay very enjoyable and memorable.

Tom was a tremendous help with our move-in. Courteous, professional and friendly. It was about 120-degrees that day and he kept checking in on us throughout the process to make sure we werent overheating. All told, it took us less than an hour from check-in to tail lights to unload a 20 truck into our unit.

Finally decided enough is enough. I need extra room. I signed up today for a 5x5 climate controlled unit. Tom was awesome with helping me make my decision. He took me through the very clean property to show me the unit I would be getting. I thought about shopping around, but this was close to my home that I could not ask for anything better.

Josh, Ray-Ray and Tom were very helpful with my rental. I walked in to see what was available and they were fast, efficient and made the rental process smooth and fun.

Alma, Josh, and Tom are always very helpful when I come in to the office to buy boxes, they make the process very easy and help me save money and further trips by letting me know I can receive discounts when I buy the boxes in bundles. Thanks guys!

Alma was great, friendly, and Knowledgeable! Made an appointment, came in, and the transaction was fast and easy! I had come by last week while out looking at storage facilities, spoke to Tom, he was the reason we decided on this facility!Good store team! Thank you Alma and Tom!

After checking several other places both in person and on-line, I found Public Storage to have the best rates and was cleaner than the other facilities I visited. Janae was very helpful and courteous. She made sure I got the right storage size to accommodate my needs. I will tell my friends and colleagues about Public Storage in Palm Springs and of their rates, cleanliness, and great service. You also have just about anything one needs for packing and moving at reasonable rates. Thanks Public Storage.

Ive stopped by a few time to get boxes and every time I come Alma, Josh, and Tom are always so helpful and courteous.

Wonderful place to do business and to store my belongings while renovating my home. The manager Thomas runs a tight ship and is the epitome of professionalism.

Alma and Josh were so helpful and made this a really easy experience!!

Excellent service! Carlos was very helpful! He made the process of changing my old storage space into a larger storage space easy and effortless. But the facility itself is super clean and safe - this is why I chose to stay with them. Highly recommended if youre thinking about renting a storage space at 1000 S. Gene Autry Drive, Palm Springs, CA!

Have had a rental unit for almost 10 years. Tom is consistently excellent! I have always felt that my things in storage were safe here. They have gone thrugh a number of managers and Tom is hands down the best! Just downsized after going through and weeding out things we no longer needed. Tom is making the transition smooth and painless as possible. He always has a smile on his face and a positive attitude. During the first day of the move to a smaller unit, he even came out to check on me to make sure I was staying well hydrated in this awful heat. That was beyond his obligation and demonstrates the character make-up of this guy! Thanks !

Such a great experience and I feel safe storing my belongings here. I walked in and Tom was able to help out right away. I explained what I needed and he was able to get me set up and ready to store my stuff right away. I could have gone to many different places but I chose Public Storage because Ive stored with them in the past. Thank you for protecting my belongings and the fast and friendly service!

Very clean

Alma and Josh are sincere persons to deal with.

Public Storage Palm Springs is a secure, professional, well-managed business. As a repeat customer storing valuable objects there, I have the highest regard for this business. I particularly appreciate manager Sheila who has gone above my expectations to make my experience friendly, professional and reassuring. Sheila places customer needs first and is a great asset for Public Storage. I give her five stars.

I never post my opinions but I am making an exception for Thomas and Josh, the guys at the local Public Storage location. They always remember my name and make my visitsquick, easy and pleasant. Thanks guys for the great service!