Great service when my hot tub wouldn’t run during freezing weather. The service department explained how to keep it from freezing until they could work me in. A week later 2 service techs showed up and had the tub back running in a short time. They were very knowledgeable, friendly and answered all my questions. Great job!

Great place Chuck was very informative and made our choice so much easier to make.

Best customer service!!!! We just bought our first brand new tub and couldn’t be happier!!!! From the sale to the delivery the customer service was top notch! I would highly recommend Arctic Home Living for all your hot tub needs!!!!

Great company, very knowledgeable and friendly staff! Large selections of tubs, and products with a great show room that really show cases the tubs so it gives the ability to really see in person which tub is to your liking. Chuck did an amazing job at answering all our questions, and taking the time to learn what we were looking for and which tubs would be best fit for us, he was on top of all of our needs during the purchase and delivery, as well as following up with us after the delivery of the tub. Delivery crew was quick and professional, answered all our questions. All around great company! Greatly Appreciate Chuck taking the extra time we needed on deciding on which tub without pressuring us into buying just any tub, he truly wanted to make sure we got the tub that was right for us! Thank you Chuck!

Super quality staff and local!

Great help finding parts/ pieces. Thank you!!!

Bad customer service and bad business ethics from day one. Sold me a tub in 2012 at the AK State Fair and it has been a lemon throughout the entire 5-year warranty and still is today in 2019. They were repeatedly argumentative and rude when I disputed service charges. For example, they tried to charge me again when their tech didn’t fix the problem the first time and had to come right back out to my home. Yes, it’s a long drive, but not my problem however, I compromised and still paid them gas mileage for their return trip. Over the course of 6 years, ALL the electrical and electronic components have been replaced and they’ve been out to my property 7 times that I have receipts for..all time off I’ve had to take from my work and schedule to be here for them. On MULTIPLE OTHER occasions, their service tech walked ME through troubleshooting and replacing warranty parts when they couldn’t get out here timely. I even drove to their store (100 miles away) on 3 occasions and picked up parts under warranty and installed them MYSELF to help them out and get the tub running...never once getting a thank you. The tub has never worked correctly and they refused to replace the tub early on when it was still under warranty (I asked twice). Instead they strung me along with repairs (often jury rigged) and took advantage of my patience, good nature and my wallet. Today 4/4/2019 the tub is broken again and I quickly found the problem since I’m so familiar with repairing it myself. I called Arctic Home Living to check on availability of the part (which they’ve already replaced once under warrant), and they quote a higher price than I can get from the tub manufacturer. That’s fine, but when I told them I can get a better price, and reminded them of all the many troubles I’ve had with this tub, they had the nerve to tell me that I’ve only spent $300+ in service charges with them and totally marginalized my bad experiences, yet AGAIN. I wouldn’t normally write a review like this, or as long, but they’ve made it perfectly clear over the years that they don’t care that they sold me a lemon. They no longer sell my brand of hot tub because of problems like this and they’ve continually reminded me of this through the process, but this should have no bearing on them standing behind the products they sell! They should have replaced the tub years ago and I was willing to keep that under my hat until this latest development. Over the years they’ve made me feel like this has all been my fault somehow...well, never again. I will never give these guys another dime...not even for filters or chemicals. Bad business ethics and terrible customer service!

Got a good tub for a reasonable price. Chuck, sales, was honest and helpful. And the delivery guys were great to work with. They came out set it up and made sure everything worked before leaving. Glad I didnt get it during fair season, sounds like they sell quiet a few and it might take bit for them to deliver so many. Thank you.

We recently had an issue with our tub, called it in, they were here the next day, found the issue pretty quick, actually had a the parts on hand, fixed it and handed me a bill that said it was warranty work!Amazing service, thanks again!

Fred is the man for Solar systems.

We received fantastic service throughout the entire process of purchasing our new hot tub. All of their representatives were extremely knowledgeable, friendly, and helpful from the first step in the door, from helping us find the perfect tub for our family, to delivery and installation, and now helping us with all our questions with maintenance. We have been extremely pleased with Arctic Home Living!!

Great team at Arctic Home Living. Chuck and Travis are both very knowledgeable and took good care of us. The delivery process went smooth with a great crew.

We worked with Jamaar Brown at Arctic Home Living, he was excellent! Jamaar goes above and beyond for his customers. Jamaar always got back to us when we had questions and referred us to/worked with the correct people to get our hot tub successfully installed. Thanks Jamaar!

They dont call you and keep you updated when they say they will...kind of disappointed in the professionalism...

Great service, quick professional installation, great products, service after the sale... love these guys!!

Always helpful and always has the stuff I need

Informative. Clean shop.

Guy quoted me $2100 for a water softener called a few days Later to tell me it would be $2600 I was disappointed but still scheduled for install 2 days before the install he calls me back to say he missed a few things during walk through and it would be $3400 if I could give zero stars I would.

Just checked it out shopping