This place was very disappointing from the beginning. I waited at the front with no waiting to be excused because it was no one in front of me. I walked in on a conversation complaining about a customer. When I was finally acknowledged the girl changed her voice. Then when my case with my claim was brought up it was an old guy talking about my claim with his back turned towards me. I had to do the clarifying for what had happened to my car. At no fault of my own. My car was parked on a dangerous street where to my surprise it is customary to steal license plates. And someone had actually hit my car. When the old man finally got up to go see what had happened to my car. He made it clear that they wouldnt be able to get the parts for my car because my car has Japanese pieces to bring in. He also added that I would not be able to leave my car when I asked him if I could leave it there. His response was because he had 15 cars coming in that same night and his ratings would go down. The parking and the dysfunctionality of the body shop was definitely not of my likings. My heart by the way was not and driving condition. And I drove it back 2 East Palo feeling extremely sad and without hope. Luckily there was a shop that is closer to location where I have my car parked safely. And they treated me much better from beginning to end.

Great body/paint work was done. Unfortunately the mechanical aspect of the damage could not be repaired by them.If the damage to your car is minor and isolated to the body only (with minimal disassembly needed) I would recommend Akins. Thats the sole reason for the 3 star rating.If your car has extensive body damage that would involve panels/whole body parts being removed/replaced I would say its an extreme gamble having them attempt repairs.They are paid by and work for the Insurance company. They are very adamant that you are their customer but this is far from the truth.They are extremely hard to reach by phone before, during, and after repairs are considered complete in their eyes.They will have excuse after excuse when you attempt to bring issues up that were either not taken care of altogether or where clear lazy repairs were attempted.Nelson Martinez, the estimator, likes to raise his voice in an attempt to scare people who question him. Maybe its a height issue, I could care less.Eddie Dunne, the manager, will tell you that you would need to get a diagnostic at a dealer when you point out a repair that wasnt completed, it is because they are not willing or not capable enough to repair the car properly. Most likely the latter.The owner on paper, Sharon Rupp, is not responsive AT ALL.Either way, they will smile to your face but cry about you among each other when you leave as if its their personal business.

If you are like me and know little about internal workings of a car you need somebody you can trust. I have entrusted all my car servicing to Akin and never regretted it. Coming to this place for 3 years now. Look at the cleanliness of the garage. That shows how neat their work is.

Prompt, courteous, and fair auto body shop. You can pickup loaner from car rental here too

I got scratches on the passenger side, and my insurance company AAA referred me here. The whole process is very smooth and pleasant and efficient - very short wait, got my quote very fast, job was done fast etc. Nelson was my advisor - try to get him, he is great, works super hard, stayed past the store’s closing time to wait for me to pick up my car. While waiting for the job to get done there is text messages and phone calls that keep me updated on the process, and they are actually ahead of schedule - delivered the car back to me one day early.

My experience with Akins was terrible. I had a car accident. Out of the list the agent sent me, I chose Akins because its close to home and the google review averaged 4. But my car stayed there for a week until I called. I was promised a report would be sent out in the next 2 hours. Then another week passed by. I thought the insurance company was holding up. But they never heard from Akins! Quote from the agent Unfortunately the shop should not have taken that long to advise us of the situation.

The employees here are amazing, courteous, and they kept me up-to-date with my repairs and made sure I understood everything that was going on. My car was done a day early even! Definitely recommend

These guys do beautiful work! The service here is outstanding. They truly care about their work and their customers. Nelson has gone above and beyond in communication, dealing with insurance, and handling all the servicing. I cant thank them enough!@treatyousef

Avoid this shop and find another AAA-preferred dealer. They take way more cars than they can handle and it reflects on the quality of their work. The repairs took twice as long as the estimated time. The staff is friendly, but communication is lacking. The total price was more than doubled without informing me and all that extra work was done without informing me. Sure, the insurance is paying, but it would be nice to know more work is being done before its done, not after the fact.Once the work was done, the paint job was good, but several exterior and interior parts were missing. Moreover, the interior of the car was dirty with clumps of some adhesive or sealant. I cleaned it off with a few wet paper towels, but it left me disappointed. They do terrible quality assurance checks. I have to assume they hope that customers dont notice. Frankly, this is not a place where you want to leave your car. Theres better shops out there that care about the details.Pros:- Good paint job- Friendly staffCons:- Expect repairs to take double the amount of time they tell you- Expect little communication during repairs- Expect some missing parts after repairs: a nut, a bolt, plastic caps, rubber liners, etc. (stuff that most people dont even notice is missing on first glance, because hey, if you might not notice, why should they?)

These guys are great! When theyre done you cant tell anything ever happened.

So here’s my honest review of Akins body shop. My car had gotten into and accident and damage that should have taken a week to fix. Two months later with very poor communication and poor work I get my car back. The damage the totaled was $11,000 way over priced almost stealing from the insurance company and they didn’t even take care of me. The alignment was way off had to get it redone myself and the lower side skirt was hanging off. Not to mention my front brakes are now warped and should have been replaced by them. Altogether they had poor communication skills, poor work, poor customer satisfaction. Would highly recommend not coming here to fix your car.

Awful service. Absolutely the worst customer support I have ever received. This shop was recommend by my insurance - Progressive. Here are some service that I have received so far:1. I was hang up on my call twice a day. I got hang up when I was about to ask a question.2. I was told that I can receive my car but it was postponed twice so far.3. I received no heads up on the postponed notice of the fix and I have to call them and ask for status update.4. The reception lady promised me to transfer to the manager in charge but I was left on the call for 20 mins and nobody was picking up.I am still waiting for my car to be fixed. It seems too impossible. I regret choosing this shop and I hope you will not either.

I had a small accident and zeffee took me right in. They said it would take a week for repairs i needed my car and they got done in 3 days. The repairs where great! And the paint color was perfect.

GREAT!! experience. Eddie Dunne was very helpful and great to deal with.I would recommend Akins to anyone looking for a great body shop.I wont go anywhere else.

By any means, AVOID this body shop!!!!!!!!Everything will take double/triple time they promised you.They will keep telling you it’ll be done by certain date and keep delaying without notifying you.I’m mentally exhausted to call them multiple times a day just to talk to the agent to get a delayed date (which will likely get delayed again and again).Turns out an estimate took them three weeks and repairing about the same amount of time, while they initially promised that each will take less than a week.AVOID THIS BODY SHOP!

They did a great job on my car in a timely manner. Patrick was really helpful and easy to reach. Very good service and a great experience!

Zeffee!!! A really good dude. I couldnt recommend Akins more! Genuinely friendly, even when I followed up with questions after they worked on my car.

This place is awesome! Great customer service and they did a good job making sure i got what i needed. Make sure you speak with the owner Eddy, overall great service

Excellent service and work performed on my car. Saved me 100s of dollars over the dealer quote. Very patient on the phone, explaining everything. Easy to work with.

Clean courteous and professional....

First class operation. They have been very helpful.

Excellent customer service !!!

I had been there twice, no problem at all.Zeffee is great and paper work is prepared aheadIn and out ~15 mins

Wow! A 5-Star Review by the Shop Owner SHARON RUPP!?!?!?

Very excellent work and service including daily status

Too busy there to help new customers

Great customer service!!!!!!

Great Service!

Please disregard my response it was indended for another shop.

Very good job with my toyota ch-rI recommend it

They are very friendly and make a good color when they have to match the original color