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Interiors & Textiles
4007 Transport St, Palo Alto, CA 94303, United States
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Interiors & Textiles

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Ra
Review №1

Worked with Fred and John to get engineered hardwood installed in my garage. Price was reasonable and quite a bit lower than other flooring stores. Floor is excellent and the edging was very nicely done. If youre doing a garage remodel, these are the guys to talk to.

An
Review №2

If i can give 5 minus star, i would. We hired this vendor on 7/4/20 to install Kahr HW floor at our house for $35,535 and paid $26,650 deposit. I repeated told the vendor we want the job to finish by 8/13/20 school starts and the vendor said no problem. The job started on 7/30/20 and come to an abrupt stop on 8/10/20 due to the vendor short order of all required materials *8 boxes of HW, 2 stair nose, 21 feet reducer, and 5 piece of T moldings). Keep in mind he came and did the measurement before the contract and guaranteed that he will order enough material, and also put in writing that the HW is in stock at the distributor and he can order and get it within 1 day. He try to blame on the 16 planks of HW that has defects from the original order, but that is not the case as there was not enough wood to finish 2 landings and 4 flights of stairs. The saga continues when he reorder the material, he said it will take 4 weeks before the new material to show up due to Covid. The install restarted on 9/11/20 only to stop AGAIN on the same day when the installer and us both notice the stairnoses color and texture do not match the HW floor that is specified in the contract. From this point on, the vendor agreed in writing there is a problem with the quality, but does nothing but blaming distributor and the 3rd party vendor they use to make the stairnose. and with no ETA on when this will be resolved and when to finish the job. His standard and only answer is that i follow up daily, and havent heard anything so nothing i can do. Since there is no concrete plan/ETA to have the replacement material ready to finish the job, i proposed whether he can use HW Plank on the stairs and paint to match the HW floor color. He said he cannot do that as that is not in the contract. And propose we pay for the incomplete job and we can ask and pay someone else to finish the job. Why should customer pay for a incomplete job and pay in addition to finish the job?? He then said the contract did not say when he need to finish the job so he is not violating the contract. It has been over 3 months since the contract signed and we are left with a house missing 2 landings and 4 flight of stairs without cover and there is absolutely no commitment from him on when the job will finish. Anyhow, you get the drift. If you want someone only cares about taking your money, and pass on all the issues, and leaving the customer hanging with incomplete jobs, then go with them. One more thing, if you read this and still want to go with them, please make sure: 1) in the contract to stipulate must completion by date; 2) do not pay majority in deposit, pay

Ab
Review №3

10/10 Had a wonderful experience with them, would definitely return.

Pi
Review №4

I have worked with Fred from Interiors & Textiles a year ago on multi room installation of hunter Douglas shades - 15 in total.It started innocent enough, with me visiting few stores selling blinds in the area. Out of those Interiors & Textiles was a 3rd one. Im picky, maybe a bit too much :) I like to check out the stuff I will be able to buy, compare, think things through - especially for something that expensive. I remember being pleasantly surprised by the service that Fred offered - he would answer my question, but wouldnt be pushy at all, which I liked.After some time (I think I visited twice before that happened), Fred come over on his day off (!) to do a walk through my house, do measurements - and show me catalog of blinds in person, that allowed me to compare colors to my walls etc.I still wasnt sure what I wanted and Fred agreed to leave catalog with me till the next day (Im told this is not standard practice, so Im very thankful :) ).Eventually I signed purchase order. Blinds came, installation happened. Unfortunately I made a mistake - what I thought was bottom-up blinds is really top-down, so 6 of them ended up being different then what I expected :(While I had to pay extra to get this fixed (it was my error after all), it was just a fraction of the cost of blinds and the whole process was painless.After few weeks of enjoying new blinds (I have them linked to Alexa, so I can open them up when I wake up just by talking and close them when going to bed, pretty awesome), I have noticed one of them having tape where it shouldnt have been. After closer inspection it turned out 3 of my blinds had tape like that and one of them ended up being slightly damaged (tape stuck to the blind, pulling some material off with it).To my surprise all 3 of them were replaced at no cost to me - while only one was damaged and only slightly!Hope this review helps others. Long story short I was very happy with the service I have received.

Xi
Review №5

Bought blinds for our new house here. Stuffs patient and we are satisfied.

No
Review №6

Sarah was super kind to me and my son. Thank you Sarah!

Ji
Review №7

The name says it all.

Information
39 Photos
7 Comments
4.2 Rating
  • Address:4007 Transport St, Palo Alto, CA 94303, United States
  • Site:https://interiorstextiles.com/
  • Phone:+1 650-493-1700
Categories
  • Carpet store
  • Flooring store
  • Fabric store
  • Interior designer
  • Rug store
  • Upholstery shop
  • Window treatment store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–4PM
  • Wednesday:Closed
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
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