Haven’t been satisfied at all. Ordered a “top of the line radio” and this things has caused so many problems. This was installed in Dec with the wrong kit. Made something work so I could at least travel with it. I then paid for the right kit. Yet to receive that. Said second kit that came in was wrong again after having my truck for a full day. Said he would order the correct one again. Haven’t heard back from him. Called a few times with no answer. I’ve paid for two kits to still have something random holding it together. Radio disconnects when plugged into car play at random. Told me it was because of my cord but I’ve replaced it and it still does it. Scratched my dash. Said he fixed it but basically just threw a little paint over it. Still very much visible. Glovebox scraps the upper part now when closing. Not sure if it’s because he ran the thicker cord through it or what. Kinda like closing a extension cord in a door. Had to force it close every time we opened it. Had him move it to come out from my center console. Radio sticks way out from dash. I was not aware of that when I ordered it. Thought it sat in the same place as older one. If I would have known this before hand I would have picked something different. Also I didn’t know that I would not be able to no longer use my usb plug for my truck. I guess I was expecting some top notch work from them with all the reviews that I’ve read and pics on Facebook. Now I need to find someone to actually fix this.**Update to the reply**Thank you for your reply.I do understand that COVID has played a role with businesses having to work around. But this was taking place before COVID.This is not the first time you have heard about this and I have asked question about the installation the first and second time my truck was there.The kit might be cosmetic but it is something I have paid that I never received. I actually paid for 2 kits. So the while it is merely cosmetic to you I would like for it to look good and have the products I have paid for. The radio is attached in the dash and is not lose by no means. But as everyone can see by the pictures it doesnt look good.When I picked my truck up the first time I asked about it sitting so far out from the dash and I really didnt like that. I was told no worries that once the correct kit was installed it would sit back further but it would still stick out some. I was not told this is how it would look prior to purchase. I also asked why the cord was coming from my glovebox. I was told that had to be there. I was also not told this prior to purchase.The second time I brought my truck in for the correct kit I reminded them of the scratch, asked why it was dropping from airplay, and asked that cord to be moved because my glovebox wasnt closing correctly. After my truck being there all day I was told my cord must be the reason it continues to drop from airplay ( I have to plug my cord into the radios cord that was coming from the glovebox) I told them I have tried different cords and was told it didnt do it there so they are not sure. The scratch that wasfixed had a little paint brushed on it. The radio cord was moved to a better location.What accommodations where there again? The first time my truck was there and the kit was wrong and my dash was scratched? Or the second time I dropped it off for the day and still didnt receive the second kit I paid for? I understand that you are very busy with other customers while your past customer that has paid has still been waiting.I have called asking for my dash kit and have waited for calls. I have been accommodating in waiting for this to be resolved. I had heard so many positive reviews to have my radio looking the way it does. I was somewhat shocked that this is what you have put your name on and sent it out the door. I have contacted another business and was told that there wasnt an actual dash kit for my truck for this style radio. So now Im debating if I have been lied to and you didnt want to tell me to refund me or what.

I had rock lights put on my 2021 honda accord it was supposed to be 12 lights in total only installed 9 the lights worked for a week or so then all of a sudden my dash went out my air conditioner radio I had to rip out all the light bc they did it WRONG as soon as I took the lights out all the stuff that wasnt working came back on they also took all the loose wire balled it up and wrapped electrical tape under the driver seat this is the worst experience Ive ever had and will let everyone know not to go there

Amazing service! Even better people!

I’ve been trying to contact this company for 3 days now and there is no answer to the phone line. It rings all the way out. Even if you’re busy atleast answer and let us know what’s happening. Absolute unprofessionalism

I recently upgraded the sound system in my truck (F250) to incorporate GPS mapping and back up camera capabilities. Until now I had add ons and wires all over my dash and windshield.I received outstanding service both in the selection and installation of components. I wanted to make a couple of configuration changes after installation and the Owner and technicians responded immediately to create a perfectly tailored system.I am completely satisfied and highly recommend Sommer Sound. I will definitely return for my next project.

Another gentleman and I pulled up waited for the open sign. Wanted to get some work done and they just sat there. They didnt come to the door covid its over we should be getting back to work its not a hospital in there lost my buisness and Ill refer anyone else I know to go somewhere else.

Great service and even better sound!

So happy that they did not try up sell me! I just needed speaker replacement, they checked the inside and outside of my car prior to verify any existing issues (great idea). They were fast friendly and affordable. I will for sure come back if I decide to upgrade to some serious equipment.

Bill knows tone. Cant wait to finish my car..

Great people to deal with and great quality 👌

Was going to do a speaker swap in my truck. Ends up my front doors needed a spacer. Without buying speakers or paying for an install by Sommer Sound, Bill hooked me up and helped me finish my project. I had also bought a Kenwood head unit from them in the past, with an install, and it was perfect way past when I sold the truck. Good Products and a Helpful Staff!

I went into sommer sound on march 26th and put a down payment on a sub to put into my car. I was set to have it installed on april 18th, Once the pandemic really took off at the beginning of april all non essential businesses were forced to shut down for about 2-4 weeks, and so on april 6th or 7th i received a text message stating that they would reschedule but they didnt know when and that i would be called eventually. I was not contacted until May 27th, this was my initial contact with the company since march 26th when i went in to the showroom, when we talked he stated that he could schedule it for early june, i stated that at that point i had my hours cut and was no longer able to afford the other $600 that i wouldve had to pay for the system and for it to be installed, he said that he would not refund me and that he held the items for me the entire time (while he was closed) and was not able to sell the item and that he would at most give me store credit. I issued a dispute with my card company hoping that i would not be out $220 seeing as i have bills to pay. well it has been 6 months and he won the dispute because i did sign a paper stating that there was no refund so it is understandable that i lost, but it just goes to show how heartless the owner is as i had already stated to him that my hours had been cut because of covid, i work in a hotel and travel was down and i could not afford to lose $220 and he still refused. The owner is a bad person and should be ashamed of himself.Edit: please note that i did try to contact him after the dispute was lost and he completely ignored my calls and my email that i sent him through his website. I did not leave a voice-mail i simply stated i called and it doesnt change the fact that you are a bad person, your small business can get loans for payroll and stuff, I dont get loans because of the pandemic, good way to shrug it off bud.

It ok they are not open

Without a doubt the best stereo spot in town. Josh is the most knowledgeable car sterio/audio professional I have ever met and he is up to date on every brand, new feature and so much more. He is the only person I will go to from Pensacola to Jacksonville. Sommer Sound has a great reputation and its well earned and deserved. Cant wait for my new system to be installed. They offer top quality products and they are 100% straight shooters. Honest, professional and just fun to be around... this is the ONLY car audio stop ANYWHERE in the panhandle.

Thanks for your service, they are so disappointed and appalling, NO CUSTOMER SERVICE 🤬😡

Theyre much better since their awful front guy was fired. Josh is very knowledgeable and will work to do whatever you need! Very happy with the results.

I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!!! RUDE, SOLD ME CHEAP SPEAKER FOR A VERY EXPENSIVE PRICE!!!

Thanks to Sommer Sound systems I now have a very nice working radio in my truck. Friendly and knowledgeable staff.

Just had a Subwoofer, amp, and 2 rear door speakers installed. I was amazed at the sound quality that came from what they set up. They definitely sell quality brands of car audio equipment. The installation was very clean and completed in a timely manner. I am very impressed. The staff was very knowledgeable about all the products and what to expect. Best part, was that they did not try and push me to buy something I didn’t need or the most expensive items. They gave recommendations and let me decide what I wanted done. I would definitely use them again for my car audio needs and I highly recommend them to anyone looking to upgrade their audio system. Thanks Sommer Sound Systems.

Installed a dvd player in my wife’s suburban. 5 years later still works great! Great people and great workers. I’ve been delivering to them for 5 years as a Ups driver and they are always nice and cordial. I would definitely recommend to anybody!

Great service! I needed a 50 amp AGU fuse and this was the only place I could find near me that carried one. They have a really nice shop too! I would not hesitate to do business with them.

About three weeks ago I went in to Sommer Sound with a general idea of what I wanted done to my 2011 Dodge Ram 1500. I talked directly with Mr Sommer and within minutes figured out the exact box, subs, and amp to fit my needs. Luck would have it that he had a large cancellation shortly before I walked in and they were able to knock out my entire setup within 2 hours. Everything is amazing, the staff was incredibly knowledgeable, experienced, personable, and professional. I plan on returning to them for any car audio or video needs I have!!

I could not be happier with the equipment and service. These guys do real quality work and they have gone the extra mile for me. Thanks Josh!I’m sure that Josh is the hardest working man in the business. You can trust Sommer.

Sommer Sounds staff were very knowledgeable and professional when I was shopping for a replacement head unit and new backup camera for my vehicle. The three areas of service that impressed me the most were:1. Excellent service while in the store shopping / evaluating what to purchase.2. Prompt callback by phone when I had additional questions.3. Great installation work.

Went in for assistance with a stereo install and seeking a removal tool and pigtail connector. Clerk while was busy assisting other customers took forever to acknowledge me and was rude when I asked. If im not spending hundreds on audio equipment obviously your not interested in my business. Ill buy my subs and amp elsewhere.

Great place to do business. Bill and his crew do fantastic work at a great price. They set me up with systems in 2 cars and my boat and I am very happy with them all!!!!

Hes the best in tow,

One of the best car audio places in town. A bit pricy on stuff,and you have to follow up with them if their finding out info for you, which is understandable because of how busy they stay. But quality work none the less

Installed a nice stereo in my 2004 Ford Sport Trac- with handsfree phone capabilities. Took less time to install than they thought, and charged me less than quoted.Very neat, friendly and efficient.

The business is ran very professionally and helpful. Josh was quick to help me and answer all of my questions through the entire experience. Will definitely be recommending to others.

Good product & good prices very knowledgeable not just off speakers and amps but also navigation and radar system

These guys know what they are doing! I went in to determine why my amp wiring setup (previously installed) in my truck wasnt working. Within 10 minutes Mr. Sommer came back and told me what the problem was and gave me a few options to resolve the issue. Jason wired my amp, rewired my sub box to be more powerful, and had everything up and running in 45 minutes. Very professional. I will not go anyplace else for car/marine audio/video/security. Dont bother shopping around at shops that come and go, these guys have been here and will remain here for a long time to come.

So I make a appt to get the radio looked at in my Silverado for 12pm sat. And was told to park and he would see me and I get there 20 min early and waited till 20 after and left 2 messages and nothing. I get a call at 545 that day saying he didnt see me but I parked where I was told and called before I left and nothing. I wouldnt let this company install nothing if he treats potential customers in this economy somethings wrong. I would have rated it a 0 stars but no option.

All I wanted was to replace factory speakers. What a nightmare! In 2017 my wife bought new speakers for me as mine were terrible and sounded blown, bad rattle/vibaration etc. We scheduled to apt 6-8 in advance. When I took my car in I told them I wanted to reduce the rattle and replace my stock speakers. Sound easy? I thought so...This has been a huge fiasco, I had to take it back at least 8-10 times, once after they were done putting the door back together, I couldnt even open the door. I had to climb over from the passenger side, and leave it there overnight (this was after they said it would only take a couple hours, I was there for 9 hours and left with out my car). My truck button on the door was broken, not our fault...After multiple visit to fix the rattle, I gave up...fast forward 10 months, the drivers door speaker stops working...as much as I didnt want them to work on my car again, at least its warrantied. So...I took it back, one of their wires came loose and they fixed it. Now a month after being fixed the same speaker is popping and cutting out!! UNREAL! They didnt even have the speakers for the back, that were supposed to be replaced. I thought thats why I called nearly two months in advance so they could have everything they needed. This place is a joke.

Just went in today for some information but the employee that I oke with was very knowledgeable and help me a great deal. Ive scheduled an appointment for them to diagnose what is wrong with my system and after that we will see what needs to be done to either repair my system or replace it entirely!

I have a high-end car that I have worked on at a performance shop here in PC. They(speed shop) referred me to these guys and thank god. I had been to several other stores that tried to shove the only stuff they had in stock on down my throat while the others looked at my car as if it was the first time they had seen one! Not a confident feeling when you put ALOT of $$$ into your baby. These guys not only knew what they were doing, they were professional as well. Good products good service. Thanks! See you for those wheels soon!

I went into the store with my father to get new speakers and a radio. I told the guy what size speakers I wanted and he immediately told me I was wrong. Then the man proceeded to show me 5x7 over priced speakers that I didn’t need and didn’t want. Then showed me over priced double din Kenwood radios. I then asked the man a trick question to see if he knew what he was talking about and the difference between a 2way and a 3way speaker; he told me there wasn’t a difference (There Is A Difference). The employee was very rude, showed me stuff I didn’t want, had only 3 types of speakers to select from, which all were bad brands and extremely overpriced, lacked knowledge, the installation fees were overpriced as it charged for every single piece and the man wasn’t willing to combine the prices for 4 speakers and a radio, and on top of all of that the mans breathe smelled like SHIT. I went on amazon and eBay after leaving and found everything he showed me for HALF the Price. For Example a Kenwood radio he said cost $600 I found for $300! JL speakers he said cost $200, I found for $75. I will NEVER step foot in the place again. For ALL FUTURE CUSTOMERS READING THIS, GO ONLINE AND DO IT YOURSELF OR GO TO A DIFFERENT SOUND PLACE, NOT SOMMER SOUND!!!

Awesome place !!!! Got a antenna adaptor i couldnt find anywhere else ..very helpful

Bill is a great guy to deal with. Very happy with the service he provides.

5 star sense 1996, latest system in 2019 ....always 5 star service

Friendly and knowledgeable employees nice selection of inventory Ill let you know the rest after the installation

I have Sommer Sound put in equipment for me in several vehicles of mine. But i have never experienced anything like what happened to me from the owner Bill Sommer who cussed me called me names and tried to get me to fight him in his shop.I was in his shop to have speakers replaced that are under warranty. I was told that they would replace them . Then when i get to the shop. Bill tells me they are gonna give me some loaner speakers. I wasnt happy with that, so i called the Focal speaker rep and asked him . Sage the rep told me that Sommer Sound should replace them and to have Bill Sommer call him. Well Bill called them and this didnt sit well with him. Cause he said im gonna miss a sale cause im gonna replace your speakers. Then went on and on calling me names cause i called the rep.he then said that my Harley Davidson bike was abusive to the speakers. Then criticize my amp. Said that he if hed know what amp i used he would have never installed tge speakers in my bike in the first place. The amp was an Arc Audio amp. He forgot..hes the guy who installed it. He acted like he was on drugs. He was very vocal and did his best to try to get me to fight with him. I will never go back and as a matter of fact my friends and family wont either.Hate that the owner of the company is a nut job. Cause he has a good employee in Josh. I wish Josh the best. But Bill Sommer is a crook and very bad businessman.Eddie Norton

Best shop in town hands down,Clean & professional work!!

Excellent job Josh hook my car up I love my new system

Excellent customer service! Attention to detail is amazing.

Great shop. Looking forward to my install date.

The car really goes boom now, great job guys

A1 service looking to build long lasting relationship with evon doe Im from Alabama same day service no problem with there work

Love

Always friendly .always professional .got me in n out real quick .saving me money on my last install cheaper than what they quoted me originally!!

Spent quite a bit of time researching quality installers along the coast and decided to take my vehicle to Sommer Sound Systems - turned out to be a FANTASTIC decision. Steve and Josh spent quite a bit of time with me, going over and demo’ing the options and we decided on Focal Expert Components in the front, Focal Integration coaxials in the rear, JL Fix 82 sound processor, a single JL 10 TW3, and a JL XD700/5 amp pushing them all. Extremely good quality at a fair price.The installation is flawless. Stealth installation of the amp and signal processor along with upgraded finishes on the custom sub box left my trunk area with a near-factory look, which was important to me.They even called me the next day just to check in and make sure everything was to my satisfaction. This type of service is increasingly lost, but not with these guys. It is abundantly obvious that these gentlemen take great pride in their work, quality sound and how they treat your vehicle. I would highly recommend Steve, Josh and Sommer Sound Systems.

They did a mediocre job on my system install. An extra 90.00 to install the backup camera and they put it in the bumper instead of putting it on the lift gate which would have required running the wires inside the vehicle taking more time/effort. Disappointing

The most knowledgeable people in the business and you get real value for every dollar you spend!

Amazing products. Knowledge staff. Didnt shove DDs down my mouth. Wattsound charged me $350.00 to install my speakers in my car. I have to take it to Nissan to clear the air bag code cost me $75.00 THEY wouldnt pay for it. Sommer sound owns up to there problems instead of blaming somone els. Hands down these guys kick ass. Plus they hace name brand stuff not digital junk!

Overpriced!!! The staff was rude and tried to sell me equipment I didn’t want or need. I felt they were lacking knowledge.

Wont answer phone

Sound didnt come out like they said it would.. Built box to big...

They over promise and under deliver.

Josh Sure does know what he is doing he helped me out tremendously he went out of his way to solve my problem and make it right I will always go to him for my audio needs

Had to re-do their work several times.

Reasonable prices Excellent work performed.

These guys know their business, done go anywhere else!!!

Best place in the panhandle 👌🏾💯

Bill is an amazing guy!!

Good folks

Josh knows his stuff

I would never buy anything else from them I got bad service

Highly recommend this place!

This place is amazing!!

Great service and pricing

Awsome

They are great

They are not honest.

Very smart staff