Jasmine was so kind, knowledgeable, and helpful while I was in store today. She was able to locate the mistake that was made from an online order and fix it for me in no time at all. Both employees were so welcoming to every person that walked in the door while I was there. I’ll definitely be going back to this location in the future based on the experience I had today.

Mikaela treated me and my wife with respect. She help us from start to finish. Mikaela was very knowledgeable. Great experience.

I worked with a young woman named Mikaela! She was very personable, and quite knowledgeable about the AT&T products!! She took her time to explain my new phone and pleasantly answered all my questions. My experience purchasing a new phone was a good one thanks to Mikaela‼️

Lexi was a pleasure. She made sure I had everything I needed as quickly as possible. She also entertained my 2 year old son with no hesitation. She wasn’t pushy, she let me ask about anything extra that I did not originally come in for. It was a great experience.

Both store associates were very informative. The check out process was speedy and they both knew what would best suit me. Very pleasant people, very knowledgeable associates. 5 Star ⭐️

The associate that helped me her name was Michaela and she did an awesome job at explaining my trade-in even went as far as to check with her manager in the back to make sure that my trade-in value was correct went over all of the pricing with me for selected products even went as far as to make sure the products would work from my phone and offered great customer service I felt that I was prioritized and I was very well taken care of in the hands of Michaela you guys need to give her a raise…

Just got new phones, a process I usually dread. Have to say this was the easiest, most pleasant new phone purchase experience we’ve ever had, thanks to the team of Lexie and Cam. They were so great to work with and made everything go so smoothly. They were so patient with all our questions and even with that, we purchased our new phones in record time. Great job!

Lexi was a patient and very informative representative for AT&T. I appreciate all the time she spent setting up our devices and answering my questions.Aj was a true team player. He offered valuable assistance with the devices and their set up as well.

This is the most poor service oriented place. So, I got here before 7pm, waited for over 30 minutes before I was attended to- I wanted to purchase a Samsung phone- I already have a prepaid account with AT&T and needed to purchase a new phone where I would retain my number and pay on installment. I spoke with one of the shop attendants- Levi, who told me it was impossible, with a body language that connotes that I’m dumb when I couldn’t understand why I can’t switch from a prepaid plan to a post-paid plan . Then, I decided to purchase the phone outrightly (that way I could retain my number) and she said the manager wasn’t available to help! In all, I was frustrated, spent over 50 minutes at tue store without any atom of help!!!!!

Im very thankful for Camryn! She set up new accounts for me and troubleshooted # port issues for over two hours, staying with me pass closing time. During this time she was working by herself and juggled a bunch of other customers as well. She did an amazing job. Thank you Camryn!

Wonderful experience on Sunday with an agent named Makayla. Fantastic job and I love my new Samsung devices.

Brittany was awesome with my new phone experience. Highly recommend you see her at the AT&T store on Hanford rd next to Dunkin’ Donuts!!! Awesome sales person .

Alex was able to help us switch providers and found us the perfect plan that saves us money. Very knowledgeable and friendly!!! Will go back to Alex for all my feature needs!

One of the Employee which I approached upon visiting AT&T store was very unprofessional when I & brother explained the scenerio issues with our phone she took our phone inquiring about account did the necessary screening check the phone within approximately 2mins she stated l dont know what the problem was then we saw another employee on in the name of Brenda l believe cause she had the same phone like ours she was willing to help us she really have a passion for her job. When she realized that it seems all her effort proves abortive she called At&t customer service to solved the problem which was to found out that the Identification number was totally from the old phone. The old phone ID number was input on our purchased new phone.The employee body language was so rude she dont have a name tag on her uniform. This matter was reported to the manager the next business day. Another employee that we were looking forward to catch up with but she have clocked out was campryn she was the lady that was helping us out before while we went to get another phone but we were unlucky when we revisited the store.

The manager, Alexander, helped me during my visit. He was quick, knowledgeable, straight forward. The store was packed on July 5 do to the holiday and he greated everyone who walked in while handling everyones needs. He was a true leader delegating work to other employees, while leading from the front and assisting with multiple sales and tech issues.

I was very pleased with the hands on service provided by my service representative today.

Camryn was very nice and helpful, answered all my questions while also multitasking with other guests as my phone backed up and transferred data, but she didnt miss a beat. Store is very clean and well kept too, kudos to the team here because they are AMAZING. I will tell all my friends who have att to go see Camryn for the best service.

I would like to give kudos to Mikaela and Alexia at the Parkville location for their outstanding customer service and professionalism. These ladies went above and beyond to ensure that my issues were resolved and that I was completely satisfied! Thanks again to you both for customer service at its finest!VHB

Mikaela was an incredible help and offered excellent customer service! She took the time to review our plan and help us get the best/affordable plan to meet our needs. Mikaela was very knowledgeable and helpful when answering our questions. She made our experience very pleasant and stress-free.

Lexi was patient and very informative. Great service all around

Amanda at the parkville MD AT&T was extremely helpful. She is clearly knowledgeable about everything. Was sweet to me even though I came in in a rush. Helped me pick out a case & everything. Will definitely be returning to the parkville location and requesting Amanda if I ever need something phone wise. The experience made my day.

I had the best experience ever in a phone store there was three people there two guys and a girl all of them were very very nice I could not have found a better store I thank you very much very professional very knowledgeable Im fine wow you dont find that anywhere

Alex the STL was amazing any helped me along with helping his new employees, made everyone feel welcome

Brittany Porter wasnt trying to sell me anything, she was telling me what I needed and didnt know that I needed it. I bought things I hadnt planned on buying. Her sales pitch was effortless and seamless. She demonstrated the items casually and I havent seen salesmanship like that in years.

Great & fast customer service, I got a brand new phone with-in a 20-30 min span, s/o to Alexia L

Quinn and Amanda are 10/10 associates. Super accommodating, friendly, personable and knowledgeable. I’ve been to plenty of stores to do an upgrade, this is by far the best experience I’ve had to date. Other stores better take notes haha!

Rick was very helpful and informative. He found us the best deal and made everything so smooth. Extremely friendly and helped us upgrade very quickly. Perfect Customer service

Micheala was the most patient and informing customer service representative that I have had at any of your locations. She was friendly helpful and thorough. Thank you so much for making our experience the best so far.

This store is terrible kevin doesn’t have a clue he just lied about everything and when we tried to straighten things out we were told he was on sick leave. This is not a true AT&T store it’s a retail store with rebuilt tv boxes that are junk please find a corporate store that’s what we did and knowledgeable people there

I am a new AT&T customer; less than a month since Ive switched from my previous provider. The experience has been awful from being lied to by sales reps, customer service reps being completely unprofessional and rude, not receiving all of my equipment and a countless number of other issues. I was so ready to walk away and say forget it, I dont care if they add it to my credit bc I pay to be treated to with dignity and respect not just for service. It wasnt until this past Saturday when I was visiting my sister in Baltimore and I had to make a stop (another issue) to AT&T because my sons tablet did not have a sim card after we rode down from Jersey (3 hour trip) that my hatred towards AT&T had somewhat turned around. The young ladies in this store went above and beyond to make sure that I was assisted right away and treated with respect. Camryrn and Malinda were professional and truly great customer service representatives. If I could visit this store all the time I most definitely would. Thank you guys sooo much.

Lexi the store rep was very helpful and funny even thought it was almost closing.

I was tired of T Mobile and thought to see what AT&T was about. Came in the store and was greeted instantly by staff. I loved that! The associate that helped us was Mike. He was excellent from his knowledge about the services AT&T offered to the phones in the store. The process went smooth, friendly conversation to great deals and offers. I was sold! So long T Mobile. 11 years with them and I’m saving over 200 buck a month. Thank you Mike. You are appreciated.

Alexander went above and beyond !! He made my experience painless and over amazing!! Thank you for everything ❤

Lexi at this store location the Lady with the nosering was litty very professional and very informative

The Store Team Leader Brittany Porter was rude and then when I said something to her about there customer service she tells me to leave and calls the police on me. I was a AT &T customer for over 20 years and went to this store often over the years...and this lady humiliated me and call the police on me. U have lost a good customer

Fast service, was in and out in about 30 minutes which its alot faster than most places. Very clean and friendly.

Love the location of the store and helpful staff!!

Purchased 2 iPhone 11. Had to wait for the phones to be delivered. Too busy trying to sell me a streaming service to let me know I may want to order a wall piece since this phone does not come with one. Called the store to say I have 2 phones and no way to charge them. Showed no concern. Asked was there anything else I needed

Horrible service. Was lied to. Dundalk store confirmed it was a bad aim. Tall woman working was very unhelpful. If I could give 0 stars I would. Thanks for wasting a hard working mans tome.

Great experience, Jasmine, was a lot of help!!

Cameron provided attentive and stellar service with patience.

Brittany was incredibly friendly, knowledgeable and prompt with service. This level of seamless customer service is one of the main reasons I have never considered another carrier

Got lost looking for new location. Once found, I went in, had to sit and wait a while. Repr. multi tasked to assist meExcellent Customer Service. Did need more than 2 employees in the store.

Very High kuddos to MIKAELA BALLARD! She was outstanding...only young lady working store and she had it under control! Her courtesy as well as professionalism was 5 star, a very large asset to AT&T!!!

The young man and his associate were both extremely helpful in getting my situation resolved. They showed the utmost patience and did everything that could be done to ensure that I was going to leave the store with the best piece of merchandise that I could within my budget. I will definitely be doing more business there.

Amanda at the AT&T store on Harford Road and Taylor Avenue in Baltimore, MD is THE BEST!!! Totally patient with my many ridiculous questions. Pleasant and knowledgeable!

I WAS very pleased with the service. He was patient and kind. Helped me with my problem.Thank you

Amanda, was very intelligent and she was very knowledgeable about the products. I will be back to see her again.

The Rep was very helpful in every way! Much Appreciated

The experience I had at the Parkville AT&T store was phenomenal ! My son and I were greeted immediately as we entered the store. We were quickly approached by Makaela. Makaela went above and beyond to accommodate our needs. She was very patient and professional. We left with two of the latest models of iPhones and were able to keep our current numbers! Needless to say, we were quite pleased. I highly recommend this location.

I came in today for an upgrade to the iPhone 12. Amanda and Jonathan helped me with everything I needed. They both provided me with new knowledge on the device I bought today. Very respectful .

Amanda was great! She was patient and clearly explained everything to me. I was the only customer in the store and I was in and out in about 30 minutes with a new phone!

Very patient and skilled in multi tasking

Michaela was amazing 👏

Wonderful staff, they will go the extra mile. I am forever grateful. Thank you kindly Amanda, Britney and Michael.

Mikeala was fantastic! Very easy experience.

Needs to improve customer service/support. Ive been going to this store for years, but for some reason most customer reps are unspeakably rude. I work....so do you i cant help that your job is based on most of the world being Unequipped with our phones& have to take you out of your way for help. Like we dont have enough pressure/ problems ourselves. Ive asked why doesnt the store has a kiosk for payment which would be easier all i get is Cause we dont Me response is See Yall Next Month 🤔

Friendly, personalized service. Brittany asked all the rught questions and ensured we were havi g all our needs met in the most cost effective and efficient way.

Amanda hooked me right up. She’s very knowledgeable and answered all my questions!

A certain level of professionalism and knowledge of your job is something I expect at any business I visit.

Kerron was terrific, patience, knowledgeable, calm, and personable. While dealing with customers in the store, I observed him also take phone calls and I was amazed at his excellent customer services to the customer on the phone. I felt at home in the store. Great job Kerron and the other employees in the store!!!

Awesome place Tyler & Kerron are the best!! Got me exactly what I needed with the best deal, Highly recommend this store! Knowledgeable guys

I was waited on by Kerron when at this at&t location. He was professional, attentive and knowledgeable of all products I asked questions about. My experience getting a new phone was painless and will be returning to this location in the future when I need a new phone to hopefully deal with the same employee kerron he made the entire process as streamline and quick as possible given my dislike for going to phone stores I would highly recommended his services and ability to fulfill your needs without unneeded frustration and ability to delivery a streamlined process with whatever phone product You decide on. Give him a raise quality employees are difficult to find and should be compensated adequately.

When I stepped into the store, Robert made me and the other 4 people who entered with in 10 minutes feel like we were the only people there. He was fast, well versed and able to answer any questions he was given. There was a problem transferring my data and he kept at it until it worked. If you need a phone, go and see Robert he wont try and sell you more than you need, he fits your needs. The best at his job, Highly Recommended!!

Today I had A situation with my iPhone 6 today I had to get another one I went to the AT&T store on the corner of Harford Road and putty Hill and the Parkville area when I came to the door there was very professional Due to the COVID-19 the AT&T store was very clean very spotless as I was looking for a new upgrade the young lady Was very knowledgeable about the iPhones and I couldn’t understand but she help me understand what type of plan an upgrade that was fit for me It was a sale going on for the iPhone SE which was the last one they made with a home button she was very knowledgeable about this phone and explain it to me that it will do everything that I need to do far as the business wise and right now I really love this phone very fast the camera megapixels it’s excellent technology as it is very durable thank you so much for helping out. AT&T

The two gentle men there were friend and very professional. With all that is going on in the world it was a pleasure to laugh and be serviced well. Kudos to them.

Very Nice.Easy And fastIn and outThank you

Elijah was most helpful with my purchase at AT&T today. I now having a brand new Iphone11. So pleased. Thank you, Elijah.

If 0 stars were possible thats what I would have given. The associates there including the manager were beyond bad. We got a so called deal for the tv service. After hooking it up we found out the channels promised were not there. When trying to bring back the box we were told the manager wasn t there and only she could do it . For three days of going back and forth she was finally there but informed us she could not do it and we would have to mail the box back. Why couldnt the guy tell us that 3 days prior. Terrible service with stupid people. Only went there because it was close to home. We will travel farther for help from now on. Just fyi we have been with att for 20 years and have never been treated so badly.

Quick and efficient service. The young man was very polite and helpful. I would definitely recommend this store.

Very good and willing to help sales representatives. Listened very carefully to my needs and exceeded my expectations. Good job keep it up.

I called first and Tyler was very nice on the phone. Tyler really listened to me and gave info as well as options. He was very GG oox at gredgj v other customers as he was helping me. Very helpful!👍

Kerron was a great help to me today with all of my questions and he took his time too show me on my phone how to set everything up.

The sale rep Brittany was awesome

Tyler was very helpful at explaining to me the situation involving my online order.

Excellent customer service. Never had a better experience!

The associate Mike helped me out a lot with my phone. Transferred my pictures from a old phone to my new phone. Excellent service

The sales person was untrained in sales and technology. When I came back to have the issue with my purchase resolved, I was turned away. I feel like I was ripped off.

Really good customer service with Rashad. Very patient with helping me upgrade my older than old phone. Small store with either two or three employees working. Looks at first sight they make not get a lot of foot traffic, however it would be ones luck to walk in an all the employees are attending someone. In any case, I plan to return here to pay my bill. I recommend others that live around the store to go there as well.

Jason was very conscientious and very knowledgeable when I came.I hope you guys take care of Jason because he was one kind smart gentleman and I couldn’t be happier

Great service.

Briana was very thorough with explaining the difference between the phone options and listened to what was important to me in a phone. She was was extremely pleasant and patient with showing me how to use my new device. The other workers in the store also displayed very professional demeanors during my visit. I would highly recommend this store.

It was a great experience quick and easy the online part sucks y’all need to fix that

The guys here are not only helpful but they are very experienced. They made my phone upgrade feel seem less. So easy and very pleasant to work with.

On June 15th 2020 on a Monday, I came to the AT&T store to buy for the very first time an iPhone. I wanted the iPhone 11 Promax that has 256 GB and the color is cool Grey. Dylan, who worked at the AT&T store in Parkville, Maryland was all by himself and worked from the day he opened the store until closed had his hands full by helping several customers before he was able to help me. As patient as I am, Dylan was able to help me even though he looked tired and was ready to go home. I wanted to trade in my Samsung galaxy S7 for the down payment of the iPhone 11 Pro Max and Dylan was able to do so by deducting $300 from $1100 phone, so that my monthly payments would be reduced from $40-$28 a month. He was able to show me how to transfer all my information from the Samsung galaxy S7 30 iPhone as soon as I went home when he closed up shop. He asked me that I have 14 days to return the Samsung S7 for the trade-in of the iPhone which I will do on Wednesday, June 17.Above all things, Dylan is a great sales rep and I appreciate him for giving me my first iPhone that I will enjoy.Thanks Dylan!

Fast and friendly. Daniel was very helpful and I will be returning for my next upgrades/accessories when needed.

I happen to come in one day when the District manager “Mandy” was there visiting, she made sure I was treated so well. They really aim to please their customers. This was the BEST EXPERIENCE I HAVE EVER HAD!!!

Went to store yesterday. Had terrible customer service. I waited about 20 minutes which was ok but the guy I saw first stated to me whats up. No hi how can I help you. The guy had no idea what he was doing to resolve my phone problem and just kept telling me to contact customer service line. He daidche did not know how to fix the issue and contact customer service. He did not even bother to check with his co-worker. I ended up figuring it out on my own without calling customer service. He should have been able to help out or sought assistance. A complete joke

Kerron helped me out of my phone nightmare! Great customer service

Kerron came to my rescue after experiencing a horrific experience with AT&T customer service reps for the past two weeks...literally. Trust me, its better to go to the store and purchase your phones. Any who, Kerron was able to assist me with my purchase. He was a great listener because I had plenty to vent about. After listening to me rant, he confirmed my needs and made things happen. Thanks Kerron for your patience and professionalism. Parkville AT&T, keep him and give him some bonuses and/or even a raise. I know Im not the only one who has dealt with him. #Kudos

Donte was very helpful helping my daughter to buy her new phone. He patiently waited with us while the phone loaded a new update. He even laughed at my silly jokes as we waited. It was a good experience.

I recieved outstanding customer service from the Sales Rep (Kerron) highly suggest that you request his service if u go to the Harford Rd At&t store and have a lot of questions.

ProfessionalCourteousHelpfulKnowledgeable

Donte did a very good job in helping me purchase my new phone. I went from a android to an iPhone and he helped me with everything.

Great friendly service!!

The staff was super knowledgeable and made the whole process very relaxed. They were friendly and attentive. The store wasnt busy either which helped.

The purchase of the iPHONE 11 Pro Max Midnight Green 256GB was one of my best investments in Apple thus far!

Absolutely AWFUL!!! They refused to take my ID and allow me to even pay for my own account then they threw me out if the store onto the street. I called the better business bureau and filed a complaint against this absolutely horrific store as well as filed formal complaints with at&t. The manager and his incredibly rude employee should ge fired!!!

Excellent and efficient customer service. Thank you.

Donte is such a great guy my experience with him was awesome