I used to go in there and everyone was so helpful and friendly...if I needed something specifically I went to this one woman Josephine in tools..she knew where everything was i. The entire store qmd was as friendly as can be! She must have retired, I havent seen her in a few years. Now people see you coming and they run in opposite direction..and if you catch them, they are nasty. I have been going to Lowes, I only go to home depot when absolutely necessary! My store was Patchogue.
Nice clean store. But, I did not find the lamps I was looking for. I thought I did, but the lamp was broken.
Louis from the plumbing department went way out of his way to accommodate me. He empathized with my situation. I would like to recommend Louis for a promotion and a raise he is a wonderful addition to your company!
Attempted to order windows. Associate paged the expert. Nice guy but didnt exactly instill confidence in what I was ordering. I knew alot more about window installation than he did. All they can do is plug in the size of your rough opening and tell you a price. Going elsewhere.
I wouldn’t take a chance even shopping at Home Depot. They fail to tell you about their return policy which includes denying your refund over a store credit. It’s not stated any where on their website nor is it stated on their receipt. I’m glad we have other options to shop at for example lowes! So good luck shopping there!!! Talk about WASTING MONEY!!
Walked in looking for help with recessed lighting and ran into Marie. She was very kind, professional and helpful.She was very patient with me and answered all my questions.What would have taken me all day to figure out, was all figured out for me within 15 minutes.Thank you Marie, your the best 👍🏼
Love home depot, kirt and James always so helpful & knowledgeable, need more staffing these two. What can I say they have it all & fair prices. Some great staff some nasty but nowadays thats unfortunately the normal
Great place! Extremely helpful staff members. A few times, I purchased items from both stores in Jamaica, Queens, which were not of great quality, even though thats what I requested when I went to those places. But here, at Patchogue, staff members mostly listen to you and if they directly cant help, theyll get someone else who can! Love going to this place!!!
My husbands favorite store 🤷🏻♀️
Typical Home Depot. Staff was VERY Friendly. Found what I needed. All good.
Louise was extremely helpful in the appliance department. We were purchasing washer dryer and she was very knowledgeable and very friendly thank you
Good selection. Made renting a Uhaul pretty quick and simple. Unfortunately, if youll need to find anything, youll have to hunt down an employee. I was directed to the wrong location to Times by two different people. That was 20 minutes wasted because its almost impossible to find an employee who is not already helping somebody or hiding. Eventually I asked someone in the kitchen department and even though it wasnt her Department she took the time to walk me all the way to the items I needed which was nowhere near what either of the other two people said. I guess I would say they just need more consistent and better staff training.
WOW! We are absolutely thrilled with our experience here. Tianna and Sherri were so helpful and accommodating. They are the reason I will drive farther to go to Patch Home Depot! 10/10 experience !!!!
Best candy selection on Long Island, from Hershey’s to recess you’ll find it all here
Man at home Depot was fine. No issues. But he had to play phone tag with the installation lines to get any reasonable answers
#1 customer friendly and helpful still counts . Thank you
Love me a good ol Home Depot. 😚😚😚😚😚
I order stuff online to pick up they got my order together very quick professionally
Visited the flooring dept to buy Pergo laminate flooring. Rene was very helpful and there was a good selection in stock at reasonable prices.The good..... friendly and helpful associates. Product availability good.The bad.... nothing on this visit.
This is the best Home Depot that Ive ever been to. Stopped in this morning with a bunch of returns and Bennett went above and beyond with his customer service. Kudos to him and this entire staff at the store
Love loveee loveeee home depot
Good sales, friendly staff handicapped accessible
There is never anyone around to help. Its like they all disappear.
I get lost in this place. So much to look at 😂
It is my belief they need to hire more people at this location. I walked the lumber aisle for 20 minutes till I found someone that could help.
Home Depot is good for what it is. It’s a good one stop shop to pick up lumber and other essentials for a Building Project, however a local lumberyard will go above and beyond what an employee at Home Depot can do.
The staff was great. Was looking for an item, couldnt fine it, staff hot other help, found it on a shelf. Very attentive.
Always happy with this Home depot!!
Bad customer service experience,Trying to return an oven, young woman and old man started nice processing my request but after little while they turn so mad and told me nothing they can do with this order to returned, in very unfriendly way.I have to call customer service online I said.DO WHEREVER YOU WANT HE TOLD MEso sad man is your job make customer happy, we buying you get pay so simple. Be nice.This happened on 01/03/2021.
Love the Home Depot always packed and busy, always find something thats needed, good location.
Can never find a sales associate when you need one to answer questions about a product before a purchase.
Well stocked compared to other Home Depots.
Normally would give depot a 5, but the wood prices are absolutely atrocious 94$ a sheet for 3/4 inch cdx plywood is robbery. I get the fact that they cant control what they pay for it, but come on now
I love going to home depot I look items in while in the store on my app and it directs me to its location. If I cant find it I ask an associate and they locate it for me. When I dont know how to do a project with item I need they let me know other suggestions which might work better but you have to be patient because if the store is crowded it may take time. So I try to choose when its not peak.
Made the mistake of going Mothers dayCrowded. Had plenty of flowers, vegetables, and plants. Reasonable priced
When i need something ...i find a person in their department cause they direct u as u walk in!Helpful and curtious staff!
Its a Home Depot enough said.
Great location. Always have what you need
Good for garden supplies.
I went to get a box for my outdoor hose. On their website it said they have 44 in stock but none was on the shelf. A store worker checked item and said it was on a pallet. I left store without buying that item.
Home Depot is so much better than their competitor!
Checkout is fast but tool aisle is way too narrow. Open it up so I can get my cart or wagon down it, or so at least more than 1 customer can look at an item from a safe distance.
This location happens to be very crowded. They did have what I needed in stock and on the shelf. The staff was helpful directing me to where I needed to to go. Overall, this was a good experience.
Terrible customer service. Bout a fridge that took 10 days to be delivered. $2k and it’s leaking. Home Depot can get me a tech for TWO WEEKS!!!!! What?!?!? So my brand new fridge is supposed to leak for 2 weeks?????
Absolutely loves Home Depot no matter what town always has whatever I need
Clean and well stocked. Friendly staff.
Just went in to buy some items for a diy project
They pretty much always have what I need. Not always the cheapest but customer service is good and employees are very knowledgeable
This store has a large variety of items but specially flowers and items for the garden. 85% in stock… sometimes things fly out of the shelves.
I went for a portable generator and they had one in the whole place. Not what I was looking for
Fiancèe works! Great service
Parking and checkout are usually ok. Better to enter from the back entrance by Planet Fitness and search for spot in far side of lot by contractors entrance!
Don’t waste your time with curbside pickup, it’s a joke. I waited 30 minutes to only get half of my order.
I love this place. Workers are always willing to help. The other place that begins with a L is no where near Homedepots customer service.
Facility was super clean and customer service was very helpful
No one really to help and find things you need
I got everything you need and more
Not crowded easy to get around n checkout. Nice!
Home Depot always have Everything I need. Great experience. Self checkout was a breeze.
Home Depot was great in having the electrical switch i ordered.However, as my husband and I walked away from the desk, my husband jokingly told a woman arguing on the phone to put on her mask. And we walked away. The woman hunted us down in the Halloween department to lace into my husband as if he was the one wrong because he said something. Which got another male customer yelling at my husband while she quietly walked away. Yet, my husband was the one asked to leave. NOT ONE HOME DEPOT EMPLOYEE SAID A FREAKING WORD TO THE 2 PEOPLE IN THE STORE WITHOUT MASKS ON. Sorry but I thought they were MANDATORY!!
This location and a great supply of produc the shelves. Seems to.be a hidden location.
Great store... this is home base..
Helpful staff and a well stocked store! My favorite Home Depot!
Managers are not helpful and do not do what they say they are going to. ON they phone, the wont even give me their name. I have been given the run around from them for 2 weeks... Deer Park was awesome and helpful.. kept me in the loop the entire time.
Garage door installers are the worst! Never dealt with such unhelpful people. Better door company is the name of Home Depot installation. Was told door was ordered, 4 weeks later not ordered, come for measurements and wouldn’t wait ten minutes to put up a piece of wood, they came earlier than the time they told me so they had plenty of time. So fed up with it I canceled the door, but have to pay $75 to cancel it. Ridiculous, will never special order through them ever againOn another note the rental part is great and helpful, and the store is usually fine. But lately they are out of stock on common stuff
A extremely improved experience over the two locations west of here. Ill be spending the extra time to shop here! Thank you.
I have lost count of the number of times the website stated there was plenty of stock for an item and then when I go to the store to pick it up, no one can seem to find the item or be bothered to look very hard. I was there today to purchase a container of pesticide and according the associate, they showed 47 of the item I was looking for, but of course, they could not find them. Keeping your inventory straight is not rocket science, but it may as well be with these folks. The Bellport store is much more competent and reliable.
I purchased kitchen cabinets in December 2019 I was told 10 weeks that turned into 18 weeks and so far home depot measured wrong I returned I received the wrong cabinets I had two return 3 because they were broken and 2 because they were the wrong size! I had to pay my installer 3 extra days pay and Im had to reorder 4 cabinets! So you tell me how you think my 10th visit to home depot for the same reason went this morning!!!!
Best place to buy home appliances, and accessories. Also gardening products and backyard accessories. One of the best return policy and costumer service.
They are not very helpful and now will not take returns without a receipt. Tried to set up an account to not have to worry about the receipt when paying cash and the manager didnt know how to do it.
They were out of n95 masks,no surprise. They didnt have BBQ repair parts or the sanding discs I need. Other than that it was a nice in and out.
I go to Home Depot just about every day. I go to two different locations depending where I am working. Today I was disappointed when I was looking for lumber and asked an associate for help and he directed me to the location the lumber was. Normally lumber is grouped together in dimensional sizes,, but this was not the case.. There was only two damaged pieces left. I was disappointed when he saw me coming back towards him and walked away. I decided just to leave the store and had to get my lumber from another place.It was is easier to drive to a competitor which is always close. Just disappointing 😕.
Love my local Home depot. lots of great things as well as hot sexy men. eye candy galore!
Had plenty of air conditioners in stock. Wanted to try out the little portable ones. Little annoyed when I get it home I find out it was returned and put back in stock. Tomorrow going for exchange
Plumbing parts can be low stock and misplaced.Sometimes I get completely useless people trying to push some HD service (usually kitchen remodeling or some such), very annoying.Needs more higher-quality products.
I love Home Depot and depending on the town sometimes you get great customer service & sometimes you dont but overall they always have what i need.
Every time the website says they have something in stock at my local store its never there
Was easy to rent a u haul
Always having trouble get someone who knows the trades properly. Never get the right advices
I gave the Patchogue Waverly Avenue Home Depot a five star because when I was there today there was experienced people that help me out directed me to the correct aisle and also there was a Home Depot person there to help me out very nice person. When I got to the building area with the cashier I remember her name was Mary she was really a nice person I had an excellent time shopping in the Patchogue Home Depot.
Very helpful associate went above and beyond. Dont get me wrong I have not ever had a bad experience at HD but this guy was very helpful especially during these crazy covid times.
The two women that helped me in the carpet department went above and beyond, Very professional!
I have been trying to reach the shipping and receiving department for over a week now. It seems that you guys do not like to answer the phone. Im just wondering how this store is ran when nobody answers the phone. I dont even want to give you guys one star but I have to in order for this review to post. I even stayed on the line waiting for ANYBODY to answer the phone so maybe I could speak to a manager.......15 MINUTES LATER........NOTHING? Do better.
The Home Depot punishes a great bunch of customers because of the bad things that a bunch of thieves do and that’s not right. I stopped going to Home Depot because suddenly they stopped taking back things that I bought extra during COVID19 pandemic worst time, in order to avoid multiple trips out of my home. No more Home Depot for me. Lowe’s will took back whatever I bought that I did not use and no receipt needed. Got my store credit and continue buying from Lowe’s.Except for a few exceptionally great workers at Home Depot, it appears that the majority of their crew hides not to be available to the consumer. Bad business all around. It’s too bad, I don’t understand what happened to Home Depot??
Went to get propane and the lady had the mask under her nose. But they wont let you in unless you have a face mask. Went to tell customer service and they had the mask under their nose. Management comes and as Greg is talking to me 3 of his employees walk by with the mask under the nose. His excuse is that they work for 8 hours with the mask??? Guess home depot is the type of store that really doesnt care about the customers.
I just recently moved to Holbrook from Commack and was used to the Commack store. The first few times visiting Patchogue Home Depot was a bit frustrating. It was seemed to have been impacted harder with respect to inventory than Commack, just couldnt find what I was looking for every time I went. Today was a different story. The store looked great, stocked. I found everything I needed quickly and easily. Staff was helpful and considerate.
Whether you need bolt, a 2 X 4, or a light fixture, its here. Be prepared, this place is huge, but helpful staff is there to direct and assist you in ever aisle. This is The original everything for your home store, and still the best.
Sometimes you get good quality items. Sometimes you dont.
Well with the covid scenario you have wait outside and they close to early. Dont go there if youre working two jobs and/or you have an emergency definitely not. You need to go to the Ghetto location in Central Islip where you just need some kind of facial covering best way. Otherwise Patchogue gets 5 stars. The Ghetto gets 4 plus when you get used to it just sharing thx.
Friendly staff willing to help you with all your house needs
Cleanest one,service was great!!
An awesome experience never been to this home Depot definitely will drive back out here just to go they had everything I needed well-kept and clean as well as great staff dont really go to home Depot. Needed a little bit more help than others and they were awesome Nick and Geroad
I really like going here..good prices, sales and appliance choices.
Dont bother with curbside pick up. It does not happen.
Had everything I was looking for
Scott L in lumber was a huge help took all the time we needed
This is the home Depot that I usually go to in my area.they usually are. I just about everything you needed like every other home Depot. And if you need something they can order it and have it delivered to you or you can pick it up in the store. The majority of the staff is very helpful with just a few random bad examples. Otherwise they have everything that you would expect from a home Depot. Shopping center is located in also has a great gym next door called LA fitness as well as a Best buy thats just a few hundred feet down the road. Theres a McDonalds also close by and a hot dog truck on the highway when you leave. I hope you enjoy your trip to visit home Depot and if this review helped at all please give me a big thumbs-up like or some sort of acknowledgement so I know if my reviews are helping out others 😁