Our introduction to Acura was enjoyable and informative. Dave did a great job of explaining the features and attributes. He even found the color we preferred - not easy an easy task in the pandemic year! We were kept apprised of production and the promised date was on target.

Helena was a pleasure to work with. She was very courteous and was great at explaining what needed attention on my vehicle. Shes is great. Overall awesome experience.

The most courteous dealership. Free coffee, beverages and refreshments while you wait for your vehicle service to finish. Thanks again!

The team at Acura of Peabody is great. They cover all the details of what they find and make sure they you know what theyre gonna do. The customer service is great. I met with Lance and he went over everything with me beforehand. Great experience.

I was 100% satisfied with my recent car shopping experience at Acura of Peabody. I was a little nervous because it was my first time newer car buying adventure. Being a woman, I feel as though sometimes men in the car industry can pressure or try to take advantage. I never felt anything of the sort. Frank made me feel at ease and informed about the vehicle I was interested in. The car buying process was so smooth and comfortable and I walked out of there feeling like they took very good care of me. I AM IN LOVE WITH MY NEW CAR!!!!! I would absolutely shop there again, and will recommend them to all my friends and everyone I know!

We had a great experience the service team was very professional and the service was done in the time they committed to. We also had questions for the sales teams and they were very prompt and easy to follow answers overall it was a great experience

As always they are top notch. Bought our cars here and bring them back for their fabulous service! This time I opted for the full detailing and the car looks brand new!

We were looking for a used Acura in good condition and Dave Hepworth was amazing! He knew exactly what we looking for and previewed all the cars he thought we’d like. We went and saw one car that he had chosen and it was perfect! ( Bonus - we didn’t need to hit every dealer in greater Boston!) This is the second time that Dave has helped us find an amazing car! We are thrilled with the selection and customer care at Acura of Peabody!

Very efficient and courteous staff. B1 service and cabin & air filter replaced finishing in 1.5 hours. Very comfortable waiting area. Very satisfied with this dealership

When I told Lance Glaser this morning what happened on the way yo work, he was very helpful in coordinating the detailing on my car.My car looks like brand new. I couldn’t be any happier!Thank you very much Lance!!

Thank you for the first courteous service let us know right off the bat needed to be done.

Mark did a fantastic job walking me through the process. It was actually a very simple transaction, I asked for a fair value on my trade-in, they gave me the value without any questions. The overall transaction is one of the best I’ve had in recent times. I will definitely be doing business with Acura of Peabody again. Hats off to all the individuals who I met

Both Mark and Frank were stellar. They proposed ideas that would fit into my situation. Although I may not get approved for what I am applying for, it was an absolute pleasure in dealing with them both. Great efficiency and service. Highly recommend Acura of Peabody.

Cody was very friendly. He kept me informed while the maintenance was ongoing. I appreciate the closing conference. I am very pleased with service at Acura..

It was my 1st visit . I was met by Holly and she was very professional, knowledgeable and pleasant. It was a very refreshing experience! The service was very prompt!

I have been extremely happy with the service and staff here. Everyone is super friendly and I always feel well taken care of.

Repair coordinator for my Acura with 80,000 miles I dealt with was thorough and explained in detail what any service recommendations were and why they were necessary. The waiting area was clean, spacious, comfortable and had complementary coffee. Car was washed and vacuumed after work was completed.

This has been the best car buying experience I have ever had from start to finish. Frank was very clear, detailed and I loved the communication from him.Made me feel like he is more of a friend than a sales person.Nothing was pushy. Everything was easy... I didnt feel like I had to fight for anything.Mark, the business manager was great. Everything was just easy... like it should be.I didnt know what to expect and they impressed me.Im very thankful.

Sales team was amazing, pressure free, knowledgeable and accommodating. When going over the add on packages for our vehicle we said no thank you and they simply said ok. That alone is worth purchasing a vehicle at Acura of Peabody.

This is a great place to take car your ACURA. HOLLY IS AMAZING HELP. THANK YOU ALL.

After making a purchase at Acura of Peabody, I arrived for my very first service on the car about 4.5 months later. I pulled up to the service bay and Scott immediately helped me out and answered all of my questions at the bay before leading me to the waiting room area. The wait time wasn’t bad at all for a walk in Service took about 45 minutes.

I went in for a signal that appeared on my dashboard for service. I was greeted immediately and the service needed was explained in detail. My car was taken in for service immediately and was completed in an efficient amount of time.

I really love this dealership. Very friendly, no high pressure salesperson. Mark Riggio is great to work with. I appreciate how efficient they are. I will definitely be a returning customer.

I am in the process of possibly getting my second vehicle from this location! They are very friendly and super helpful. Mark Riggio has helped me find the right car for me in my budget! Will highly recommend to any friend or family.

Frank has been excellent to work with! Very attentive and quick to answer all my questions. I am coming from a different make car lease, into purchasing an RDX and he has answered all Of my (many!) questions (sometimes repeatedly!) so that I understand the whole process. Highly recommend Acura of Peabody and Frank specifically!

Lance was super helpful and kept me updated on my vehicle, awesome customer service!! Also-Dominic the technician was helpful as well, he understood my concerns and fixed the problem!!

Amazing staff, both Mark and Steve are very knowledgeable and provide great customer service! Best car buying experience! Highly recommend.

Acura is Peabody was a great experience for our entire family. They were extremely professional, and family friendly. Our sales man David was a pleasure to work with and Janet from online Sales went above and beyond with helping us find the right car. Even Vanessa in finance was very easy to deal with. We definitely will be recommending this dealership to all of our friends and family! Thank you for everything.P.S. we live an hour away and they are delivering the car to us!

My car was serviced in a timely manner while I waited. I was given adequate information about what was being done and what needed to be replaced. My service provider, Holly, treated me professionally and kindly, with a positive and friendly manner. I appreciated being given information about upcoming things that will need to be serviced in the future.

Very pleasant and communicative. They kept me informed throughout the entire process.

I got large amount of work done here including timing belt, pcv replacement and wheel repair. Professional job and very reasonable price. Will come back again.

Acura service staff were excellent and the customer representative handling my needs (Lance Glaser) was pleasant and efficient in helping expedite my service needs.

I recently purchased the 2021 TLX A Spec from Acura Peabody. Patrick Fontaine and Zack were so easy to work with they really made me and my wife feel special. I have been at many Acura dealerships but this was by far the best customer service experience I ever had buying a new car. I will definitely come back here to purchase a new car in the future.

Vanessa and Mike were great! Quick and painless process of buying a car. This is how buying a car is supposed to be! If you are looking for a great deal this is the place!

Called the Acura of Peabody for parts and services, and they had told me the prices would be significantly lower over the phone than when I came into the shop. Staff have an issue with communication and having things run smoothly. Overal I would describe my experience at this dealership as very poor for service and I will not be going here for my service again.

Had the BEST experience at this dealership. Beautiful spacious building and everyone, especially Frank, was super helpful and kind in finding the right car for me. Would recommend people to come here!

Acura of Peabody is the only dealership that I want to use for my 2021, TLX, and our 2021, RDX. Greg, Alan, and Vanessa, have for years given me and my family outstanding service on every occasion. The staff who meet me when I pull into the service area are also on their A game every time I pull in for service. Thank you all for taking such good care of me and our cars.I appreciate all you do to keep our 2 Acura’s in top running condition.Dave&Mary Gaffey

Friendly, professional and efficient service visit today at Acura of Peabody. Been taking my cars here since buying my first Integra in 1995. Visited with Steven in the showroom, no one better. Still miss seeing Cynthia (Rest In Peace) in Service, though. Always took such good care of everyone.

My daughter and I purchased a 2010 Honda CR-V from Acura of Peabody with salesmen Steve Ash. Steve made the purchase process pleasurable and with no-pressure. He went out of his way to make sure the loan was approved and the sales was complete. Overall it was a wonderful experience working with Steve Ash.

Excellent service delivery within given time range.

Fantastic experience all around. Great deal, great customer service experience. Super friendly staff from sales to finance. Terrific communication between my sales person Frank. I usually have second thoughts after making a car deal, not this time. Extremely satisfying...

Everything from the first call to schedule an appointment (took 2 minutes!!!) was great.Lance was very professional and friendly . He explained to me every step of the process so I felt very comfortable during this long (2 days) work.Thank you Lance and Acura of Peabody!

Since 2019, Ive been coming here for my oil change, my advisor Ben Kamerman is professional, patient, thorough, and always available through the acura app! I already made up my mind to only drive Acuras and this location is what will keep it going. My sales rep, Mark R. has answered all my questions and suggested what he can and is super patient. Im working with him to get my next Acura and I cant wait. Doesnt even feel like a sales transaction, if feels like meeting with my advisor on what to do next and what my options are and I love that feeling. EVERYONE IS AMAZING THERE, AND NO MATTER WHERE I MOVE, I WILL GLADLY DRIVE TO COME GET MY CAR TREATED* Always get a real car wash and vacuum with service* Most repairs come with complimentary rental at no cost* Lounge and team members are excellent!* Photo illustrates a reward program for 3 service to get the 4th free, while promotion last, dont quote me, ask them for details 😅5/17/2021**UPDATE**OFFICIALLY PICKED UP OUR RDX!!!Again this is like the spot to get a car or service. Everyone was amazing and I cant thank Mark R and Mark C for the smooth transaction. Best dealership experience iced ever had!Love you guys

Thanks to Dan in the Parts department andthe service department for making a second key for my car. Everyone was polite, accommodating and helpful.

Great service department. In and out quickly. Staff was great at explaining everything.

Top notch service department. Super friendly and accommodating staff. I trust them to work on my Acura and won’t take my car anywhere else.

Took my TLX here for its first oil change and a regular inspection to make sure everything was in order. They performed the service exceptionally fast. The one major problem is a few hours later I noticed multiple scratches on my car that were not there before. I assume this was caused by the car wash they put the vehicles through and have been told cars with black paint are susceptible to this. I expected better treatment of the car when bringing it to its specific dealership.

Called and was able to make a service trip same day, B1 service.The service, including alignment took 2 hours. Service team was friendly, and lounge was nice.

As always everyones very friendly, and followed with me while my car was being serviced. Midge greeted us with a warm smile and went over what was being done to the car.

First time owner of an Acura, subsequently first service visit for my new car. The service department was wonderful🙂

This was a routine s scheduled service. As usual I was seen right away and the service required was carried out within the time period promised. Everybody was courteous and helpful. I purchased this vehicle from Acura of Peabody in 6/14, and every service since has been provided by Acura of Peabody. Obviously I am a very happy and satisfied customer.

Quick. Clean,and no appt needed.plus Helena with a exterior wash out in 74 mim. Pretty pretty good. Thanks

Very nice routine service having appeared without an appointment.

They have you in and out promptly. Comfortable waiting area. Nice to have a light car wash and vacuum for the ride home. Friendly and courteous staff! Ramon Hill was my direct contact for service & he gets 5 stars :)

I came in to Peabody Acura to get a routine oil change to then find out from a friend that the person changing my oil recorded my vehicle and was bashing my car basically going around my car and just pointing things out i shouldn’t have done to my car to then post it on his Social media pages i understand everyone has an opinion but i came here to get a service done not to get it recorded by a tech and posted on there social media without my permission. I will not be coming back here.

I had a complete detail done. Car is 5 years old and it looks like brand new. Love having the new car smell again. They did a great job. I highly recommend them.

Service was timely and professional...Great job!!

Service was excellent. Work was done as promised and on time. Very pleased

I had the pleasure working with Tom Roe. He is calm, patient, informative, and straight forward. Checks in and makes sure everything is to your complete satisfaction. Great customer service! A life time customer for sure! I recommend Acura of Peabody!

I came to the dealership for a transmission fluid replacement without an appointment. I was greeted very quickly. The staff also reviewed the past service on the car. The staff gave me further recommendations for rotating the tires, balancing them and getting an alignment. All of the services were performed well. I recommend this dealership highly.

Despite being hampered by staffing shortages as we come out of the pandemic, Acura Peabody staff was professional, friendly, and as efficient as possible. Given that they were short-handed, they were also honest about the extended wait for the routine service on my car, which I really appreciated. Well done, as always.

My mother has been looking for a new car. We went to many dealerships, the last one was Acura. Upon arrival i went to the front desk where i was greeted by 2 lovely women, they got a salesman for us. Paul was wonderful, treated my mom so kindly. Other dealerships, made assumption and werent so nice. My mom fell in love with a Acura Rdx. Paul went above and beyond for my mother, my mom is a tough cookie. Thursday we met with Vanessa to do the paperwork. Vanessa was amazing explained everything to my mom and i in detail. I am so happy that my mom was treated with such respect and kindness. Now a bunch of my moms friends and co workers want to go to Acura. It is all because of Paul and Vanessa. Thank you Acura for not judging a book by its cover or by my sweat pants lol. If you are looking for great costumer service check out Acura and ask for Paul.

The service department staff is excellent a 10 rating every time . Jloughrey

Amazing service every time. Cody goes above and beyond to make sure everything is just right.

I use their parts department all the time for my Auto repair shop and their staff is always helpful and friendly.

Excellent service experience today on my 2013 RDX w 89k miles. Quicker than quoted, did not try to sell me more than was needed. Kudos to Ramon who was my service advisor.

Excellent personal serviceVery efficientService rep one on one with car/ ownerVery impressive

By far the BEST experience I have had at any dealership. The stereotype of car dealerships is salesmen hawking the parking lot like vultures for customers and hounding them to obtain a sale. But this place couldnt be any more of an opposite of that.When you walk in, its a relaxed, comfortable, and casual yet professional environment.I went in for an oil change for second time and was helped by the wonderful Geo.I wasnt looking to buy a car but after observing the salesmen and interacting specially with Steven Ashe, Who is by far the best salesman who was filled with compassion, empathy, levity, and a southern charm. Nothing you would expect from a typical salesman. I will be definitely getting my next car from this dealership.His main priority is to make sure he can give you a wonderful, stress-free experience, and to make sure he helps you in any way and not just use the customer as a means to an end and achieve his quota.The only thing I would recommend to Acura is, as someone who has experienced sales before, is to give the customer and the salesmen a designated area to conduct business so its a little closer to what customers are used too. To prevent any discomfort.But please make sure to ask for Geo and Steven and I promise you will have a wonderful time as I had and hopefully leave writing a great review.

Both Holly Lima and Scott Taylor went far beyond my expectations to ensure my 2004 Acura was taken care of as if it were a brand new vehicle. I have always returned to this dealership for service since I purchased it because of my confidence in the folks that work there.

Always have a great experience at Acura of Peabody. I am on my third RDX from them now and always get my car(s) serviced there, too. Always polite, friendly, and the facility is always very clean.

Thank you for the work, guys. Everything was completed to my satisfaction and was done very fast. Again thank you for being so accommodating to me. 😁

Great service. Good communication throughout the time service was occurring. All estimated times for the work to be performed were spot on.

I had a very good experience as a puncture was discovered in the tire of which, I was not aware. While my car was being serviced, it was also cleaned. I had planned to have it totally cleaned at the carwash, but it is now not necessary. Not only did the people at Acura return to me an immaculate car, they may have saved me from a hazardous experience when they discovered the puncture,I am very grateful!!

Best & easiest auto acquisition I’ve made in 20 years!!! Thanks Frank! A true professional!!

Always excellent service over the past six years that I’ve owned the vehicle including today. Took me on short notice, communicated along the way and finished quickly. Thanks Holly and team.

Go here if you want to be ignored. When I was looking for a car, I went to at least 25 different car dealerships (I know- seems like overkill! But looking at or test driving so many cars really helped) to try to narrow down what make and model, and then, what exact car I wanted to buy.I only had 2 negative experiences. ( maybe 3...) and this was one of them.

Very good experience. Car delivered as promised. Issue seems to be resolved based on driving experience so far.

After shopping for a new M D X, I was offered a better trade in and incentives for the new car that made this purchase a great deal!Now I am really enjoying my new Acura!!

Quick service, clean facility. I ♥️ my Acura!

Had a complete detail done and feels like a brand new car! Looks amazing!Also had new tires and battery and Cody and his team kept me updated and went above and beyond.

The service staff are all friendly and knowledgeable. Holly is so helpful! Nobody likes to sit waiting around at the dealership, but it is a necessary evil sometimes and Acura Peabody makes it as painless as possible.

The technician, Artur clearly takes pride in his work. He took extra time to test drive with me to diagnose the problem. Once he heard the noise I was hearing he immediately knew what the issue was. I am now happy to drive my Acura again!

I have high standards and Acura Peabody meets my standards.

They serviced my vehicle without an appointment and the price was cheaper than what I was previously quoted by Sunnyside Acura. Excellent service and I will definitely return!

Always a good experience here. They never force you to get work done, and will often suggest needed fixes but seem pretty honest about necessary ASAP repairs.Do recommend!!!!!!!!

Ask for Dave or Paul. Two of the most helpful salesmen I have ever met. Thank you for our brand new car.

Had a tough problem with my tailgate and the pros at Acura of Peabody handle it. From the service writer Lance, who keep me up up to date to the progress of my vehicle to Steve the service manager who fixed the problem. Top notch !!

Acura of Peabody from day one I entered the facility I have only had the best of the best service thank you for making it that much easier

The Best attetion and profesionalismo

Top notch customer service... couldnt ask for more!

This was a minor service consisting of an oil change and inspectionsticker.The work was done well and in a timely fashion.Certainly no complaints.

Excellent experience leasing my second vehicle with Acura of Peabody. Not only was our salesperson David friendly but also extremely patient. I am so happy I decided to lease again with Acura, they truly made the entire process stress free. Thank you David!

Great easy experience, Steven Asher great guy…I left with a great car and I felt good buying it…

I now have my fourth Acura leased through this dealership. I have always gotten top-notch treatment in sales, and service.

Excellent service technician on point about everything, thank you guys and I look forward to seeing you again. 👌🏻👍🏻

I had a very positive experience with all members who assisted me including my sales person Thad. He was very down to earth and made me feel comfortable during a potential high stress situation. Thanks for helping me find the new MDX.

As ever Holly is very special and see’s that everything is accomplished properly and timely and makes service visits a pleasure rather than a chore.

I love going to Acura in Peabody and dealing with Holly. She is very thorough in what is needed for my car and provides exceptional service! The place is clean and everyone is wearing masks and social distancing. I highly recommend Acura in Peabody for all your Acura needs !

If you go there for your new car, make sure you ask for Frank, he is polite, knows what he is doing and will make sure he does not waste your time.

Had a great experience today at Acura Peabody Helena and the service team took care of my care in a timely manner and kept me up to date on all things being done !