It was a great experience. From the moment I arrived, to the moment I drove off in my new car. They had exactly the car I wanted with the features I wanted. They offered a fair trade in price and the closing process was quick and simple. I will definitely return.
We had a great experience at Lexus of Pembroke Pines. Our sales expert, Jason Acosta, was extremely knowledgeable and courteous and did everything he could to ensure that we would drive away in the exact car we wanted with the payment we had in mind. Jason and the entire team at Lexus of Pembroke Pines are great and made leasing a new SUV a very smooth transaction. I would highly recommend anyone to go see Jason and this dealership because of their wide variety of vehicles, especially in a time when most dealers don’t have many options.
Happy! Marvens was very attentive, helpful, insightful, communicative and well prepared!Nevertheless, I want to share that initially when my son and I stepped in the dealership, the front desk employee was less than nice and helpful. It took 15 minutes more or less, to get a sales person and we were presented with Marvens and Rafael Genao. Rafael took the lead and greeted us unenthusiastically, asked us what we were looking for and sat in front of his computer with an arrogant attitude like we were asking him a favor. As we were walking BEHIND him to see the vehicles, I saw Marvens again and asked if he would take care of us, given he showed a charming and nice attitude since the moment he met us. Such little details like offering a bottle of water, greeting with enthusiasm, showing interest and happy attitude can make a great difference in shopping for a car.Marvens was very helpful and even came on his day off to finish the sale. I am not super happy about the monthly payment, but I think inflation has something to do with it, at least thats what we discussed. Art Armani the finance manager was also great and the sale was finished fast and clean.I leased a 2022 Lexus RX350 Fsport with red interior. Im happy with the vehicle as I know that, (regardless of probable overprice), is an amazing, reliable car.
This is our, I think forth, time buying a car from this dealership, and to say that we are satisfied will not be enough. Every person we had to speak was professional, knowledgeable and friendly. We will definitely come back and recommend this dealership to anyone who are looking to buy a car, new or used. Thank you for the work you are doing👍
Sammy was amazing. I got the Lexus NX300 F-sport the car I wanted. He took the time to walk me through the process. Made sure that i felt comfortable and talked me through my options. I would absolutely recommend this dealership to everyone. So happy with my decision. Thanks guys!!!
I bought an used car from Michael. He was very attentive, showed me cars that were around my price range and answered all my questions. Everyone from finance to insurance was great! This was the best vehicle buying experience I have ever had.
After waiting well over 3 months, I had given up hope in regards to getting the car I wanted. Darren was very understanding and communicated with me about the process and headache it was for them to get the exact car that I wanted.It wasnt an easy process, but now that I have my car, it was worth it.Thanks Darren at Lexus of Pembroke Pines!
Worst car shopping experience. The sales rep was nice. The finance manager was extremely rude, I have never been treated this way. He kept getting extremely frustrated with my questions and made me feel terrible for asking them. This is a big commitment, I should be able to ask questions for a 3 year lease at $700 a month! So impatient and very condescending. I had to walk out of the room. I did not feel comfortable. He even chased me to my car. Terrible experience.
Darren was very attentive, cordial and above all, with a lot of patience. Darren guided me from the moment we started communicating about the purchase of my Lexus, that process lasted about two months, and we finally got it done and I was incredibly satisfied. Tremendous person Darren 💯!!! Thanks a lot!
Kazi was absolutely amazing I met him four months before I actually purchased my Lexus and I came back to him 4 months later and I got everything I wanted in my car. He had excellent communication skills and patience with me being a first time owner of a car. Kazi was very knowledgeable about the car and helped me understand every detail of the car before I purchased it. I highly recommend him if you want to purchase a car and if you want great customer service and long standing relationship. Also shout to Richard the manager who greeted me at the door, felt welcomed soon as I entered and Jack the finance manager who help me get a great deal
Rafael was super professional and extremely helpful! I was in a rush to get a car and go about my day but he insisted that I take the car on a test drive because he wouldn’t want me to make a purchase without having a great feeling of driving the RX350. The test drive was amazing and customer service from the whole team was amazing!! I love Lexus ❤️
Beautiful dealership. Darren, our salesperson was excellent & very helpful. The only bad experience was that they emailed us listings of the LC 500s they had in stock including window stickers. When we decided we wanted the car, they added a $9k dealer markup! They removed it after we said it was a deal breaker. Other than that, it was a great experience.
Nathan The Sales Consultant he is very kind, humble person. He is there to help you out in all your needs. He will strive for the best outcomes. I highly recommend working with him. Also Finance Manager Art Armani is Phenomenal. He was very straightforward, and always looking out for the best for the client. I had a great experience at the dealership. Everything came out wonderful and just how i wanted it to be. Very thankful
I communicated with Cesar at Lexus of Pembroke Pines and he was very helpful. I never was pressured nor did I feel I was being misled. He was really great. The process was super easy and I am in LOVE with my Lexus ES 350. Thanks, Cesar!!
Richard Monivis went above and beyond to ensure he found me the vehicle I was looking to purchase. It was a no pressure, positive transaction from beginning to end. Jack in finance is not only easy on the eyes and knowledgeable but his demeanor makes one feel comfortable and takes his time explaining your options. Thank you Richard for making my vehicle purchase a positive experience!
This was my first Lexus and the experience was amazing. Alex was an amazing salesman and answered all of my questions. He treated me with the utmost respect and care. Thank you Alex for making my first experience with Lexus the best.
The financing experience was fantastic but that is about it. Had an appointment with a sales rep but when I got there it took him 30 minutes just to greet me at the front of the store. He then told me he was already working with another customer so passed me to some other sales rep. The new rep was terrible. Tried to tell me that the car wasn’t available. Was giving me trouble about honoring an online quote from their dealer site. Came back from his sales manager and tried to tell me that the online quote did not include tax and tag which it clearly said was tax in. Did not go over any details or features of the car when he finally “found” the car and we did a test drive. If I hadn’t already gone over the car with Lexus of palm beach then I wouldn’t have known anything about it. When asked for the deposit they tried to tell me that the online quote did not include first month payment, which it did. Finally there was no car delivery team to help set up the technology and they didn’t prep the car for delivery at all, no wash, stickers and wrappers still all over the car. Terrible buying experience overall. If any other Lexus dealer had the color I wanted I would have walked out.
Buying a car here is the best experience. Really fast, with a lot of discounts and Rafael is a great advisor. I’ve always had Mazda but coming to this dealer was the best decision. So Happy with Lexus.
Service department is a joke. Have a bad headlight accumulating moisture and they did not want to replace it. They said the issue with the headlight was a scratch on the fender that is no where near the headlight. Have purchased two Lexus vehicles from them and will no longer. Service manager could not even return my call. Horrible customer service and professionalism.
Getting my new car was a great experience even in these crazy times. I got exactly what I wanted and did not have to compromise on colors for anything. Sammy was wonderful and I will be sure send all my friends and clients who’s are in the market for a new car!
Terrible experience, I will never go to this dealership again. I went in to buy out my lease, I already new my pay off or buy out. It should have been a very easy transaction. It was not, I was talked down too, after I caught them in lie *they doubled my fees, to the tune of $1358*, when confronted about it they said the computer doubled it . Then they wanted a debt card, who on earth is going to pay $30k with a debit card. The finance guy Darryl Garib, said to my face RED FLAG, he was rude and VERY Condescending to me. I asked to for a copy the Retail Buyers Order to go to the bank to get a cashiers check, he told me that I could print out, on my own when I got home. * I asked 4 times for it so I can review before I take it to the bank, he finally did, but only a copy of a copy. Upon my return from the bank I expressed How dissatisfied I was with the way my transaction by the way it was handled, and asked to speak to a manager. George came and listened to me for a couple of minutes but basically that was it, They topped off my already full tank of gas. Buyer be ware, go over all you figures, do the math yourself. I Would not be surprised if you might find a mistake in their favor not yours. Over all Negative 1, I will never go their again and because of this experience, I doubt I will ever buy a Lexus again. Worst of the Worst
Alex was very helped finding us the car we wanted in a timely fashion. The whole process of buying the car was very smooth. I would highly recommend Alex and the entire team at Lexus of Pembroke Pines.
Great place and they make it fun for you when you’re buying your car. I highly recommend this place to anyone looking for a car. Our rep Zubbair was patient and handled our purchase very professionally. He answered every question and really fought for us on the price and car we wanted. I’m glad we went to Lexus of Pembroke Pines and you will be too if you’re looking for a car.
Sammy and Boris provided a very customer oriented service. Both went above and beyond to make the process smooth. Great experience.Like Sammy said I was treated as family. Thank you
Very professional sales team. Veronica and teanm managed all the process very well and with flawless execution.
Had a happy experience with Lexus of Pembroke Pines. Steve our salesperson was attentive and listened to what I was looking for from the very beginning. I probably looked at 20 cars and he had a smile on his face the entire time. The price was reasonable in the end and the financing was painless. I will not only recommend people to them but I’ll definitely be a repeat customer.
My sales associate, Zubbair, is very professional and answered all my questions and concerns. As he said, the sale is important but the follow up service is even more important; and he has followed through on this. I would recommend Z to anyone who is interested in purchasing a Lexus. Thanks again, Z for your patience and continued support!
This dealer should be the benchmark of customer service for the whole industry!!! My service advisor Andre provided full explanation of the repairs needed for my vehicle and even provided a loaner despite buying my Lexus LS from another dealer. Pricing is competitive with the market but the convenience of doing the repair at this location surpasses any other repair shop experience; from the on-site Cafe, waiting area, wifi and loaner you cant deny the experience top notch! They even wash and vacuum the car for you to bring the full circle service experience to another level! Will definitely continue to be a customer for years to come. Highly recommended!
Sammy was fabulous, went over the ES 350 thoroughly with me and worked hard to find the available inventory...I was thrilled he found me an F Sport ES 350 with the Red leather seats I so wanted. Could not be happier with my Lexus and all that goes with the Lexus experience at Pembroke Pines. Thanks for everything Sammy.
So glad I came to this dealership! I was going to make the mistake on getting my car at JM Lexus, but the moment I reached out to Lexus of Pembroke Pines, it was evident that they were willing to help me and accommodate me on getting my new vehicle! Everyone is polite and organized. Not only did they give me a great pricing, it was for a better and bigger model then what I was originally going for. Thank you so much Adeel! Im very happy with my NXF. I have been recommending everyone I know to this dealership!
Excellent experience. Nice to buy my new Lexus with you.
Lexus of pembroke pines is the best! Im a loyal customer for the past 7 years, starting with my sales rep Patrick! He is awesome he will find you the best deal always courteous and very sincere. On the service side you got Jose he will help you all the way! If you need your car fast out of service he will make it happen and of course the best service
Sammy is always professional and friendly while helping me select a vehicle.Moez, Finance Manager is the best. He makes sure I got what I wanted at a good price.
My experience purchasing at Subaru Lexus at Pembroke Pines was amazing! Dirk was my agent and he is the best in the business; he treated me professionally, with kindness and respect. The contact person Teriq was very interpersonal and kind as well. Along with my credit union agent Donna, this was a smooth process; and at the end I got exactly what I wanted and deserved. Even now that the transaction is done, Dirk returns my calls and follows up with me... he is a class act! Thank you Lexus of Pembroke Pines for your top knock service, I will recommend your dealership to anyone interested in buying a new or used car!!!
The car buying / leasing process is not fun no matter where you go — that’s why I would give a 4. They will put you through this is the best we can do-negotiation scheme for a while. But that’s just how it is. After having visited many other Lexus dealerships, in the end I did feel more trust and a willingness to work with me at this one.
Jeffry Hernandez is an amazing employee! I would go to Lexus of North Miami all the time but because of him I am willing to make the extra drive! Honest and caring person, even remembered to ask me about how my fiance was doing when I told him she was in the hospital. Outstanding service and person!
Great Staff and Better Experience! First time in my life I did not feel like I was doing a car deal. Tommie was amazing as was the entire Finance department. Hats off to you guys.
I have leased three cars from the dealership in the past, and this new lease experience may have been the best. My Product Specialist, Andres Vergara, was very professional, and Jamila was very accommodating in finding my new car and setting up my sales appointment; she is good enough to be a product specialist.My sales experience was a win-win situation for me, and Lexus!
If you’re looking for a new car, look nowhere else. Everyone was very polite from the salesmen to the finance office. Highly recommend you ask for Nicholas, he was extremely helpful and works with you to reach the best deal possible. I was in and out in an hour. Wouldn’t go anywhere else for my next purchase and will be returning for sure.
We had a very positive experience. Zee, our Sales Associate was very knowledgeable and went out of his way for us. I highly recommend him!
I just wanted to take a minute to rate my experience at Lexus of Pembroke Pines as you can see I gave it a 5 starts. Everything was a very smooth process from beginning to end. More specifically I would like to give a high praise to the salesman Julio Arango for taking good care of us, he was great & very professional we would definitely recommend him to our friends and family when looking for a vehicle to lease or purchase. We are extremely happy with our new Lexus.
Christian was a phenomenal sales associate. He was patient with me while I was shopping for the perfect car and he really took the time to show me my options. He really helped me find the ideal car for me with absolutely no rush or pressure. Would recommend him to friends and family! 10/10 service.
Awesome buying experience. We had an appointment and they were ready for us. Other dealers have kept me waiting for way too long. The sales (Julio Campos) and finance people were great at presenting the options but not too pushy. Love my new Subaru Ascent and I also own an outback. Thanks for great service.
Last week, I received my new Lexus NX 300 from Lexus of Pembroke Pines, and I could not be happier with my choice. Thank you to Mike Banko and Yajaira Olazabal for your professionalism, responsiveness, and willingness to go the extra mile for a new customer. I live in Tallahassee and looked throughout my area, but I could not find a deal as good as the one Lexus of Pembroke Pines could offer me. So if youre looking for a Lexus, to buy or lease, I am confident this is the best deal and the greatest selection you can find in the state of Florida. By the way, the customer service offered by Lexus of Pembroke Pines is outstanding, which I did not expect in these challenging times where the demand for cars is so much higher than the supply. Mike ensured that I got the color I was looking for, Nori green with a caramel interior, tinted windows, and the team offered me a great discount on the maintenance and tire packages. Most amazing of all, Mike actually drove the car up to Tallahassee to deliver it for me, that is an all-day trip so I definitely did not expect it. THANK YOU MIKE AND YAJAIRA at Lexus of Pembroke Pines for making my experience so great!! I have a demanding job and wanted a stress-free, convenient, and friendly car shopping experience, and you exceeded my expectations in every way!
Worked with Patrick and he was great! He’s honest and wants what is best for the customer. Strongly recommend!
We live in Louisiana and called Cesar in Miami to see if his dealership had any of the new IS350. He did and even texted videos of the ones he had. I wanted the blue one so I put a deposit on it and flew there the following weekend to pick it up. Very impressive dealership and he told me they sell more cars than any other Lexus dealer in the world. He even got my windows tinted free of charge. Can’t recommend Cesar enough. Thank you for such a easy buying experience.
My sales rep Darren and Finance Manager Moaz were amazing. Would recommend Lexus of Pembroke Pines and more those two people that made my car purchase an amazing experience
Customer Service was outstanding. JC was great, very patient. Fiance Manager worked with my budget and was very transparent!
My salesperson Frank Guerrero was fantastic, I just sat back and he did the rest. My finance guy is a gift to Lexus of Pembroke Pines . Thanks Lexus of Pembroke Pines. The car is fantastic. Like the Terminator once said Ill be back to get another one 😊
This was the easiest dealership I have ever worked with. Valentina and Art were efficient and made sure that everything was covered for my Lease. They didnt try to push anything on me. They were helpful, they listened, and were very accommodating. So much so, I went back two days after for another Lease. I will be back the next time I’m in the market. Thanks again guys!
The entire experience was superb. Valentina was very attentive and knowledgeable. She gave me several options and answered all of my concerns. I have financed several vehicles in the past and Lexus of Pembroke Pines is one of the best, if not the best I have been to. I have leased and financed from them and they are flawless. They don’t over promise, customer service is on point and the financial advisor is very professional. I recommend this dealership hands down!
Good experience. Great customer services. I am returning customer and so far I love my new Lexus.
I had a great experience buying my new Lexus! The staff was knowledgeable and attentive. I’m happy with the entire process.
Andres was a great salesman. He never applied pressure or used unwanted tactics. He seemed to try to get us the best deal and was patient and never tried to rush us although it was a busy Saturday. We highly recommend Andres.
Efrain, my sales rep, was AWESOME. The customer service he provide was nothing short of 5stars!!! It was a rainy day and he was still willing to walk the lot and take me on test drives. He was able to get me the exact vehicle I had been searching for. I drove to Pembroke Pines from Orlando. I will absolutely make that drive again when I need another vehicle. Thanks E and the rest of the Lexus of Pembroke Pines team.
Yes, another great experience purchasing a vehicle from Lexus of Pembroke Pines. Michele is awesome to deal with and she is a woman of her word! She was my salesperson eight years ago and I had such a great experience, I promised I would seek her out if I ever buy another Lexus and I did. She did not disappoint. Thanks lady!! 😄
Drove from Orlando to see Mario and the team at Lexus of Pembroke Pines. Great selection of vehicles+great service=new car purchase. I absolutely love my RX350.
I came in today without an appointment to get a few things checked out on my vehicle. I worked with Jose in service and I truly appreciate the time and effort he put into helping me with my problems. Thank you again!
The entire experience was superb. Valentina was very attentive and knowledgeable. She gave me several options and answered all of my concerns. I have financed several vehicles in the past and Lexus of Pembroke Pines is one of the best, if not the best I have been to. I have leased and financed from them and they are flawless. They don’t over promise, customer service is on point and the financial advisor is very professional. I recommend this dealership hands down! I absolutely love my new NX 300
Nathan, my salesmen made the purchase pleasant and uneventful. He was courteous and professional. If you go to this place ask for him you wont be sorry. Even though I gave this a 5 star there was one thing that upset me and that was the length of time that everything took especially the finance part of it. The other thing was that once I got to finance after signing my life away I was rushed out of the office and was never given my paper work. That took almost 2 weeks to have them send to me. That made me very upset. Not Nathans fault he tried his best to speed the process. Never the less I am very happy with my purchase. Thanks Nathan.
Richard M from Lexus of Pembroke Pines is an excellent asset to the Lexus family. He has the patience of a saint and kept reviewing how to drive and operate my RX 350 till I was comfortable to drive it off the lot. I enjoyed and did not feel pressured in my car searching experience. He showed me and had me drive different styles of SUVs till I was sure of the model I wanted. Thank you Richard. I love my car!!!
Definitely the place to go if you’re in the market for a vehicle. Never had such an easy experience buying a car before and will definitely be back for my next purchase.
I was pleasantly surprised at the attention given to me by Edgar and staff. They made the process easier and faster than I thought.Also appreciate the consideration in pricing that made the purchase and financing affordable and what I was looking for.It would be a pleasure referring car buyers to them, and I know where to go when looking for next vehicle
Mario Padron is my go to sales person at Lexus of Pembroke Pines. I leased my first car with him and when I went to re-new my lease I asked for him specifically. I was in and out in 3 hours maximum both times. He is quick, and advocates on your behalf. He’s the best!!!
Had an amazing time finding the perfect car. It was definitely a great experience. Glad I spent my time in Florida here.
It was a warm and welcoming experience at Lexus of Pembroke Pines. The communications were excellent and sales the sales staff was great. Our time spent with Nathan Behrent, Frank Guererro, Art from finance and as well as Frank Marsala was professional and inviting. They made us feel like family. It was an all around excellent experience. Top notch all the way.
This is my 3rd vehicle from Lexus of Pembroke Pines and I LOVE my salesman Otany. He listens to your wants and needs and makes the buying process easy. I had a horrible experience with the Finance department, but Otany was able to step in and finish out the deal and I truly appreciated that. My salesman is the only reason why Im giving this experience 5 stars.
I had an amazing experience in Lexus of Pembroke Pines. Found a perfect car for me and found a great deal with it! Big thanks to Art Armani and Vyacheslav! You are the definition of an amazing team that make customers highly satisfied. My family and I appreciate your help and devotion to your deed.
Do yourself a favor and stay away from this dealer for service. It is the worst Ive ever encountered and that is a shame for such an expensive and high class dealership that prides itself on customer service. They are extremely slow and never keep in touch so you never really know what the heck is happening with your car until you hopefully receive an email or text. My last experience with them was the last draw. I had a simple warranty issue that my advisor milked for two weeks before reporting that it wasnt covered even though it is and I had proof of it. The warranty co. actually stated that he never even filed a claim.I moved on to JM in Margate and what a difference. I was in and out of there with a loaner car in 15 minutes. My advisor knew exactly what to do and how to do it and did it right in from of me. It was worth the 30 minute drive for service like this.If you absolutely have to go to Lexus of PP be prepared for the worst. I will never go back again.
Perhaps the best car dealership Ive ever been to. These guys wont try to play you or give you some BS script. They are all about honest business and I will not hesitate coming back here for the next one.
At Lexus of Pembroke Pines I found a very professional treatment that helped me choose the car that suited my expectations. I thank Jerry, Darren, Andres and the insurer for their work. All of the customer service has been excellent, so I would have no hesitation in recommending Lexus of Pembroke Pines to anyone wanting a high-quality product and treatment.
All of the people at this dealership with whom I interacted - Yomar, Christian, Darren, Andres, and Frank, the manager - were knowledgeable, friendly, helpful, & patient. Plus, they all went out their way to make sure I got the specific car I wanted - a car I would be happy with at the price I wanted. I’m very thankful that this particular dealership was the one I went to to buy a car!
This was truly a great and streamlined experience! This is the second car I purchased at Lexus of Pembroke Pines with a different salesperson than the first time and it was seamless. Mike and Carlo are professional friendly and efficient. And even though I do not wish to be in the market for another car for a long time to come I will gladly drive past seven other dealerships that are closer to my residence for my next purchase at Lexus of Pembroke Pines. Thank you gentlemen!
I purchase a Lexus ES 350 F sport at Pembroke Pines Alexis Lexus. I have to admit it was one of the best experience I’ve had in purchasing a vehicle in a long time. My sales man Sammy was just wonderful we had a great time throughout the entire experience. There was absolutely no drama we laugh we joke we talk numbers and we enjoyed the entire purchasing experience. When the manager stepped in to finalize negotiation negotiation it was absolutely a blast no drama just fun. They don’t put any stress on you. So if you are looking to purchase a Lexus stop in and see Sammy. You will absolutely enjoy your experience.
I had previously visited Lexus of West Kendall and had a horrible experience with the sales agent. So then I came here instead. They had by far a lot more inventory and the sales rep I dealt with, Sammy was very patient and took the time to find me the car I wanted with the best payment options.Would definitely recommend coming here first.Thank you Sammy
Went to lease a car and Valentina was great. Provided knowledge, was very patient, and didnt give the sales person vibe. Her manager was great, very friendly and helpful. The finance gentleman was very professional. All around I had a great experience and there was plenty of options to choose from.
I had the best experience buying a car at this dealer! Nick was very helpful and provided me with best guidance and services! I highly recommend Lexus Pembroke Pines!
Called on what was listed as a a new hybrid ES300 that was a few thousand less than I had seen at another dealer. I called and asked them specifically and repeatedly if it was a demo as we were 30 minute drive each way. Sales person assured me it only had miles on it from being moved around the parking lot. Less than 20. Said it would be ready when we got there.When we got there we waited around 30 minutes. When they pulled the car up I noticed the screen wasn’t on the screen that displays the odometer. When I found the odometer screen it displayed over 5000 miles. I asked to see a manager. When the manager came in (Frank Marsala) I told him I was very unhappy as the sales person just told me what I wanted to hear to get me on the lot so they could close me (it’s either that or he’s incompetent, both are not acceptable). Frank said no that’s not what he did. I restarted my opinion and he got up, told a salesperson to fill my tank cause “we’re done here” and walked away.First, my time is worth a lot more that a tank of gas. I of course was upset with this situation as his employee definitely gave me bad information and wasted 90 minutes of my time. He should have expected I be upset and been apologetic but his attitude was the opposite. He had the chance to sell me another car on the lot that didn’t have 5000 miles on it (obvious demo) but didn’t. Instead he offended my wife and I by turning his back while walking away and implying $40 of gas was compensation for my time. I I didn’t accept the gas and I’ll never buy another Lexus. Went down the street and bought an Audi that day.
Sales service was just sufficient to get the sale. Then the ensuing encounters (service, tags) are very poor. They have about 2 or 3 employees who seem to try their best but the rest couldnt care less. Obviously a problem with management or ownership.Will take my business elsewhere next time.
Always a great experience. My relationship with Reinaldo Rivera at Lexus of Pembroke Pines goes back 7 years and is always my choice for vehicle needs. He is always responsive and providing an outstanding customer experience.
Nicholas at Pembroke Pines Lexus was nothing less than fantastic. I live in Orlando, and was having a hard time getting the car that I wanted. I had purchased from Pembroke Pines in the past. I took a chance and called and Nicholas got on it right away and found the car I wanted and it was worth the trip down to get it! My brother too! Highly recommend it! And him!!!
Excellent experience. Lorena was our sales person. She is attentive, and very professional..She was great!!! We were so Happy with the overall experience but specifically with her that we came back with in a month for a second vehicle!!!
Edgar was awesome went above and beyond to get my daughter into her first car! Truly recommended. Thank you Edgar!
I have been leasing with Lexis for eight years and I have always had a great experience beginning with Reinaldo Rivera originally a sales person and now my finance guy and sales person Rafael Genao who are both professional, detail oriented, they listen to the customer and know what they want and try to meet all the needs of their customers! My experience has always been great with both of them I highly recommend them.Go see them tell them Ivette sent you !!!
Had a wonderful experience with Valentina. She was friendly, patient and helped us find our perfect car, which we love and enjoy tremendously. Also had a great experience with the manager and finance personnel. Will definitely return to buy and lease future cars.
Was looking for a car and Nick Goglucci reached out to me numerous times and each time he never reached out to me about the car I told him I was interested in. Nick just spammed my phone with and never left any voicemails. At one point he reached out to me with another person information. His manger Matthew wasn’t much help either. Not the best people to do business with, I will be taking my money else where.
I was off to a bad start the first time I was there with one of your salesman he made me bot want to buy anything from Lexus but the manager set me up with Alex and he was able to help me get a car fast and easy. I really like the finance manager that helped me finalize everything. my over all experience was great. However I still dont know how to work all of the electronics inside and not sure whats my bells and whistles to having my first NX. I was told to call a number they helped me for the first part then transferred me to someone who can show me everything in car but call dropped. So if someone can help I would appreciate it ty
This was my first time leasing a car and my first experience with a Lexus. Marvin was excellent, very professional and knowledgeable about the cars. He showed us a few options and was able to get us a great deal on a great car. Moe in financing was great as well. There was no pressure and we felt respected the entire time. I will definitely be back. Thanks so much, we love the NX300!
I used online quote for Lexus IS 300. I paid cash.all paperwork that day was done with wrong VIN.Took 2 days for them to figure out the mistake.They gave me wrong second key.Company did not apologize for their mistake and requested to redo paperwork. Initially tried to do it at my work place during my working hours. DisrespectfulDid not answer my texts in timely manner.Bad experience overall ….car buyers don’t go there with your money. Take it else where where you would be appreciated and respected.
The Team at Lexus of Pembroke Pines did an amazing job. Brandon and Edgar were hands down the best specialists to deal with. Mickey made financing a breeze and I wouldn’t want it any other way. Make sure you ask for them or you’re selling yourself short! I’ll for sure be back for another Lexus! Great Job gentlemen!
Marvens was super friendly and made the process of buying a car super easy! I am super happy with my purchase and was able to get a nicer car then what I was searching for. Definitely sending friends and family here to buy a luxury car!!
Great Service, especially our salesman Patrick Hew was the best. He went above and beyond, also delivered the car to our home. We just went by to choose and test drive the car we liked and the rest was done from the comfort of our home. Amazing!
JC was very helpful and professional. He made our experience at Lexus of Pembroke Pines a smooth one. I’d highly recommend working with him.
Excellent customer services. Richard Monivis was highly recommended by a friend and would recommend to all. He is a professional salesman, honest and he was a huge help in not only delivering the car to me but also answering all my questions and being a advocate for me to the sales and financial teams!He is truly a gem and if you’re in the market for a car you absolutely need to visit himThank you