Overall a great experience. Walked in with a car in mind and Andres was able to help me from start to finish. Jaime worked hard to get the numbers right for me. Very easy car buying process. Extraordinary team. Would definitely buy a car from them again.

This dealership was the first one that didn’t make us feel “haggled”. Everything was laid out in front of us straight forward and no BS. Alex C and Jaime were very professional and had a great down to earth attitude during the whole sale. We’re really happy with the deal we got and with our new Forrester Sport. Best experience I’ve had at a dealership hands down.

I got my oil changed on Monday. While my car was in service, Jorge was very attentive. He let me know the status of everything that was going on. Very satisfied! Will definitely return.

Felipe was very professional & friendly. He kept me up to date with my vehicle servicing process. He offered other maintenance services that might be needed and gave me options. I have bought 3 different Subaru cars over the years and would not consider any other brand.

Dealing with this place is like pulling a tooth. Make sure you get everything in writing. This place gives Subaru dealerships a bad name I have never had a worse experience at any car dealership at all. My Crosstrek on the other hand is an awesome piece of machinery.

They are a real credit to the Subaru company.Excellent service, professional and caring people. They go above an beyond for their customers.We moved to from Alaska with our subaru and during that time the car experienced wear and tear and shortly after our move, my grandmother passed away and we needed to make another road trip. When we made it back to them, they took care of us so well and they even covered our repairs under warranty!

If you want a Subaru, then look no further. Very friendly and professional staff. My son and I could not be any happier! The negotiations were resolved in a matter of minutes. I’ve been leasing cars for over 15 years and know numbers inside and out. No hassles, no surprise fees or mysterious adjustments before closing the deal, fantastic dealership experience from start to finish. It was done completely and effortlessly over phone and on the internet. Thank you all at Subaru of Pembroke Pines.

Shopping for a new car with this dealership was a breeze! For the first time ever I can say that I did not hate my car shopping experience. I did not feel like I was being taken advantage of in any way and or was I being “haggled”. Everything was laid out clearly in front of me from the beginning! The shopping experience was smooth and quick from beginning to end. The customer service and attitude of both of the representatives I worked with exceeded my expectations. Bryan Medina was very helpful in getting the exact vehicle I wanted and in the price I was looking for. He was so helpful in making the whole process as smooth as possible. Leah Oren has been the best finance manager I’ve ever worked with at a dealership. She actually took her time to help me in determining the best financial option for me. Leah was able to help me get a better rate than my current bank gave me and made the whole financial process easy. There was no hidden fees or costs that she tried to slide into the deal.Thank you thank you! Honestly I always worry about doing these purchases alone, but it was a great experience this time.Thank you Bryan and Leah for making this experience painless!

Couldn’t be more happy with my new car! If you visit Subaru Pembroke Pines, be sure to ask for Anthony “tony” he was very helpful and the process was simple! Make sure you don’t have anything planned for the day! It may take sometime but you will leave very satisfied!

Thank you Elba for great customer service! I had all 4 tires changed and oil. they also did a complete vehicle inspection and Steven went over everything in detail.

Marva Jackson who works at Pembroke Pines Subaru was awesome. She listen to what I needed which was an affordable used car with all the bells and whistle’s, in this horrific used car market… And she delivered. I bought a 2018 Subaru legacy decked out with all the technology in perfect condition, couldn’t be happier.

Joseph by is the best Subaru guy in that dealer the two times I have gone to service my subies there he makes things happen. As long as I have a Subaru Pines dealership is where I’m going to have Joseph take care of my vehicle but me as well as a owner.

Excellent service. Everyone (outside in service and inside) was very professional. I actually took the time to write this review because I was impressed on how everyone was so nice and courteous.

The experience was second to none. The sales associate Luis Carbonel was very professional in every way. Associates like him brings many customers to this great place.

I had the best experience with Steven in the service department at Subaru of Pembroke Pines. I was in Miami a couple hours away from where I live and my battery died and was beeping whenever the car was driven. I was very worried that it was going to be expensive and I was concerned that it wasn’t my home dealership. Steven took such good care of me, he kept in constant contact with me and my battery was covered by Subaru. The service was prompt and fast. The service was actually much better than my home service center.Thank you Steven!!

Thank you Jorge for taking such great care of my car!! I bought my car before my move to Maryland earlier this year. I love my car for so many reasons but I was amazed how easily it pulled a 5x8 trailer full to the top with no problem at all. I had to drive back to Florida and it was time for my oil change and tire rotation and I was glad I could take it to someone I trust and who is so professional and helpful. You’re the best! I need to move back so I can do all my car services with Jorge!

Had a great experience with the whole team. The team went above and beyond to take care of my baby. I live in the Florida Keys and drive up just for the service. Thanks for all your help.

Sales Very knowledgeable of the Subaru product.Demonstrated what vehicle could do in test drive. Overall experience was great.

Felipe was the one that helped me. Not sure if I recognize him before at this dealer but he has definitely gained my trust. Although he was not the one that serviced the car he did make a great representation of the dealer and Subaru overall. I will definitely be back if I have other concerns about my car!

Highly recommend this dealer. I bought my car and my wifes and always do services here. they are very polite and really considerate with their customers time, specially Steven my service advisor. Also Subaru as a brand has an incredible attention to their customers needs. they are really open to help their customers even when out of warranty.

I am very satisfied with the service at Pembreoke Pines SUBARU! You really made my time worth while. The car feels like new and looks sparkling with the car wash. Thank you Steven for your cordial attention and SUBARU for your excellent Service .

Repair was performed as promised. I was very grateful for the loaner. Customer service was excellent (5 stars) working with Mr. Ross THANK YOU! However, this will be the last Subaru Ill ever own. Company wont admit the excessive oil consumption on the Legacy 2015 and Outback 2017, both currently owned in our family and purchased at the same dealer.

Recently, I had an emergency situation due to an issue with a battery and was on limited time because of work. The service staff not only assisted with my issue, but demonstrated a respect for my time that far exceeded my expectations. They were honest & worked together to resolve the matter in a timely manner in spite of being short staffed. I am truly grateful for all their efforts and kindness. Love this dealership & will be getting my next vehicle with them only.

Since the Subaru dealership in Miami closed I have been coming here, but despite the long drive I don’t regret it - service is fast and everyone is very pleasant.

Highly, highly recommended! Subaru of Pembroke Pines has a very professional and efficient team! Jorge in particular went above and beyond to make sure my BRZ was in top shape and provided excellent customer service. I have been to a lot of different dealerships and I was truly impressed. Thank you all again! :)

I visited Pembroke Pines Subaru for the first time about one month ago due to a recall.Customer service exceeded my expections.The service representaive was very courteous and professional. I surely recommend their service department.

Jorge is an awesome service advisor. After he greets you, he explains the process from start to finish, and keeps you updated while you wait. Upon completion, he explains everything that was accomplished and lets you know what needs to be done and what to expect for the next service.I felt very comfortable knowing that my Subaru was in excellent hands with Jorge overseeing the service.

Great Dealership experience. Took my car due to a Subaru recall. They treated my concerns with high standards as well as my car. Very happy with the overall experience.

Manny, per usual, was the absolute best. This is our third time getting a Subaru with him, and he always makes it the most pleasant experience. See you in three years for my next car, Manny! Thanks for always taking good care of us.

Great service. The service manager Jorge Tocuto was very professional, polite and prompt.

For my 30000 miles inspection I was very satisfied with the welcome and the professionalism of Joseph SalernoEven though I didn’t expect to have so many things to do on my car, I appreciated the hospitality and kindness of the team and specifically of Joseph.Things that have been repaired were important, and I followed your advicesThank you for the coupon and for the radio that will be fixed.See you next timeAnd thank you again.

Leased two Crosstrecks with Tony and was very happy with the service he provided. Will definitely come back to Subaru next time!

Best customer service I have ever received! Steven Ross, my advisor, carefully explained every aspect of what my Outback needed. He and Elba sincerely cared for me and printed info detailing what my car needed now, and as well as in the future.

Subaru of Pembroke Pines has always been consistently courteous, responsive to resolve my vehicles issue. High Fives to Steven our service advisor over 7 years. Subaru of PP has sales and service in the same complex. My experience with the sales was a 5 star, and in comparison service is a 10 star!.

The service manager, Joe, and all the mechanics at this dealership are heroes! They always go above and beyond to take care of any issues I have or just for routine service. My wife and I have both bought cars here for that reason. Having a great dealership, with great service is very important. You cant go wrong buying or servicing your Subaru at this location.

I love my new Subaru Outback and Subaru of Pembroke Pines service department. Reasonably priced, efficient, and friendly- not like other dealership service department I’ve dealt with. Jorge Tocuyo, my service advisor, so great to take time to help me with the electronics. Thank you all!

I bought an Ascent 6 months ago. The service was great until I learned that they changed some info and all I know I gotta pay a certain amount of money without even letting me know I had to find out the hard about it

Service was amazing car was fixed and delivered on time and it was cleaned to boot. Jorge was very accommodating and kept me informed of the progress of the work. Highly recommend for service

Great service as always! Joe and his service team took care of both my Forester and my wifes Crosstrek, and had us on the road back home to Key West in short order. Worth the trip when you know youre in good hands

I had a wonderful experience working with Anastasia! My car ended up in a junk yard and I only had two days off to get one. I didn’t feel good about the other people that were trying to sell me cars so, after looking at about five or six other dealerships I stumbled across a car I was interested in and called the dealership. Anastasia picked up after one ring and set up an appointment to show me the car. She had it gassed up and pulled around and ready to show. We looked at multiple cars and she made the process very easy. Thank you and I love my new car!

Best car maintenance experience. They take care of you like they actually care about you. I had a small issue with my clutch and they did a full checkup/analysis on my clutch for free. Customer service is great as well.

Professional service, sales person was detailed, knowledgeable in what I wanted and quick to move on closing the deal. Everyone involved tried their best to make the transition least amount of frustration. I left very satisfied with my new lease. Subaru Crosstrek, live the new upgrades

Went to this Subaru dealership for service for the first time the other day. All the workers I interacted with were very nice and helpful! They definitely want to make sure you get the best service for the health of your vehicle. My service didn’t take too long either. Definitely recommend trying out this location!

Excellent service my wife is s happy with the professional services .

Friendly and thorough, highly recommend.Great front-end service by Elba and and Savannah. Smiling and upbeat customer experience that exceeded all my expectations. This is my third time in for scheduled maintenance and the service department is consistent. Thank you for the great service!

Allan made the buying process painless! My husband and I dread high pressure sales and not once did we feel uncomfortable. He went the extra mile to help us and we are so happy with our new cars!I have also gone to this dealership for service and I am so happy with the quick turnaround, communication and quality of service. Thank you, Steven!We are an all Subaru family and we plan to work with Pembroke Pines for years to come!

One of the best experiences buying a car ever. Everyone I spoke to was professional and courteous. They were patient and answered all of my questions. Once I had decided on a car the purchase process was very efficient and I didnt spend much time at the dealership. It was a pleasure working with Tomas. Im very happy with my new Subaru.

The experience was amazing. The lounge was comfortable and the television was always on. The service was above par and perfect and fast and I would recommend anyone to go back to this location.

Joseph at Subaru is fantastic. Always professional, explains which services needs to be done. If their is an issue found during service, he calls you and gives you options. If he tells you something, you can rely on it to be accurate. Calls you when car is ready for pick up.Just a great guy who treats you like a good friend and just very likable.

Buying a car can usually be such a hassle but not this time. Anthony and Ron went above and gave us such extraordinary service during the whole process. We preordered the car, took care of pricing and we’re kept in the loop as to letting us know when the car wold be coming in. The day we went to pick up the car was such a pleasure. I have never had this before from any dealership. Sitting with the finance manager was such a breeze as well. Everything is now electronic so you don’t walk out with a stack of papers. It is all on a flash drive! I just can’t thank them enough for the way we were treated. I will not go to anyone else when I am looking for another car and I will recommend them to anyone. We love our Subaru’s and this one is our 3rd!

Joe is always so accommodating. I have all of my Subaru’s serviced with him. Was living in Weston and now in Parkland and choose to drive to have him as my go too. Your dealership rocks and It’s fabulous that the employee turnover is so low. It’s great seeing the same people when I come to dealership

Joseph is an amazing service advisor! He understands clients needs and follows up on all items. Very professional!

When I called to schedule the person who answered the phone informed me there were no openings for an oil change anytime in the next week. I scheduled an appointment online for the next day. When I arrived Jorge was very helpful, and was able to get me out of there in an hour!! The dealership was very clean, and everyone was very nice and helpful.

Jorge was great, was timely in his responses and always kept us informers. He went above and beyond to make sure issue was resolved. A true professional!!

Very good selection of cars, and very nice staff. Ingrid helped me out and made sure the whole process was smooth and easy for my first car buying experience. I’m now enjoying my brand new wrx, thank you!

Joe did a great job explaining the things that needed to be fixed on our car. He went the extra mile to do as much as possible on the pricing. Everything was completed quickly and as expected. Great experience!

Joe is the best service advisor. He is patient and always takes care of you with a smile and gets the car done for you before the promised time. Thank you Joe for the awesome service !

Subaru of Pembroke Pines always goes above and beyond. They work hard to get it right. I drive from Hollywood Hills to the dealership a 25 minute drive, well worth it.

The test drive was extraordinary. Tony is amazing, has a great personality and made me feel welcome even though Im female (I actually had a negative experience twice with sales at Subaru of Port Richey solely for being female). The entire process was extraordinary and well worth the 5 hour drive from Port Richey.

I was able to fit me IN for car service eventhough they have a tight schedule appointment. Apart from that, they have a nice, comfortable waiting room area. Although, a longer car service than I expected from other Subaru retailers but worth to wait.The only thing they need to improve, is to call or message the customer that his/her car is ready for pick up. Moreover, to provide a brief details from the mechanic car service department thru video presentation in regards what they do in my car.

I bought a car here back in March and let me say that the experience and the attention was immaculate. I’ve been trying to leave the review for months but finally got around to it. But Jorge Tocuyo the salesman at the time was amazing he helped me out as if we were family and don’t let me get stared in Shawn the used car manager he treated me like a true friend. Overall the service and experience was amazing.

Ive been taking our car to Subaru of Pembroke Pines since we bought our Crosstrek in 2019. Joe has been our service advisor since then. He has taken a really good care of us and answered every question we had on the car. I dont say anything about issues because the car simple has no issues at all! They have a shuttle service that will take you home when you dont have any other transportation, and will pick you up when the service is done. Very good service overall.

Took my Subaru in for an oil change. I let the staff know my Husband passed away 2 months ago unexpectedly, and that I need to have my car start being serviced somewhere since he is no longer here to take care of these things. Much to my surprise, Chris, the Service Manager, and his team took very good care of my vehicle and made sure I was taken care of as well. I cannot thank everyone enough for their kind attitudes, and understanding how difficult of a time this is for me right now. Will definitely be bringing my vehicle back in the future.

Great service and customer service. Mr Jo Salerno is courteous, knowledgeable and professional in his service. Trustworthy in his advices. I have moved quite far from Pembroke Pines, but will drive here to service my 2018 Crosstrek as I did my previous Legacy & Forrester. A great service advisor Joe Salerno👏🏻

Everyone is super nice and helpful. The only thing is waiting for finance to purchase the car took over 2 hours. I think they need more help in that department. But he was super nice as well once we got in to see him. By the way the people at their service department better they could not be. They go out of their way to help you.

The Subaru Of Pembroke Pines is amazing. Specially Julio Campos. Everything went smooth during the trade in and the purchase of a new vehicle. I love my new Subaru!

Scheduled appointment for AC not working. Steve the service advisor was aware of my problem since I had scheduled service via their website. Compressor replaced covered under warranty. Steve advised two lug nuts need replacing they did not have them in stock. Will schedule for replacement at next scheduled service. Much better service experience than previous visit.

This is a thorough, professional and courteous service. Joe Salerno gives attention to the details of our vehicles’ ongoing maintenance needs.

Excellent service. This has been by far the best car buying experience I’ve had. From the moment I requested a quote to working out the final details to the delivery of the vehicle to my home. All a smooth process. Dirk and his team are fantastic and really do provide the best service.

My experience with Subaru of Pembroke Pines has been the easiest car buying experience ever. From the salesman to the financial department to delivery, A+. I’ve purchased 2 Subaru’s from Pembroke Pines Subaru and I suggest you get one too.

Joe, my service advisor was great. He provided me with amazing customer service for my first service for my Outback.

I visited Subaru I had a knee injury and this young man Stephen was so nice and caring and went above and beyond for me. What a wonderful person!!! This is my 2nd Subaru and I will always go to Subaru of Pembroke Pines their service and personnel are the very best in the industry!

The service depart staff does their best to accommodate all their customers. They are always checking to make sure (if stay to wait) that your doing fine and the ask if you have any questions. The only reason I gave 3-stars this time around is because when they take the car to clean they never fully dry it off their are water spots everywhere( and it is not even raining) The attendants that are washing our cars are more attentive to the next text, or Facebook post than to finishing the job correctly.

Savannah in the service department and Jorge is Sales are both great! Jorge helped me lease my first Subaru back in December and provided exceptional service. I just went for my first maintenance service and Savannah was very friendly and nice to work with. Thank you!

Just a pleasant experience to shop for a car. No pressure only options and advise was provided. Definitely recommend Ridel and Subaru of Pembroke Pines. Very happy with my Subaru Crosstrek! Thank you

From the day I walked in to test drive my Subaru, Tony gave me optimal customer service and everytime I walk in with questions or concerns he helps me out and makes me feel good about walking in; almost like being lovingly introduced to a new family.

Great service with Steve and his team. After being lied to by other Subaru dealerships in Southern Florida, I have been driving up to Orlando to get our car’s routine service maintenance done. Since Subaru of Pembroke Pines was the only dealership who took our then leased Outback when COVID-19 peaked on 2020, I decided to give it a try this time to get our Ascent serviced in this location. Before I drove to the dealership, I took the before images of the oil dipstick and the coolant. I also wrote “Original” on the cabin air filter.After the service, the oil appeared cleaner and refilled properly, the coolant was refilled. The cabin air filter was replaced👏🏻👏🏻👏🏻👏🏻The only missing in this dealership is the viewing area where you see your car as it is being serviced.Keep it up!

The easiest transaction when buying a car. Jorge help me out to get my Subaru and it was as easy as 1,2, 3 he showed me all the features and I was sold. I did my first oil change with them and first check and it was a great experience! 100% recommended

Went just to see an Ascent for the first time. Salesman Tony took time to show us and answer many questions. He took us for a test ride and showed us many attributes of this car. Might be seeing him again once weve decided. Thanks Tony.Followup review :after a month of deciding and selling my old vehicle I decided on purchasing the new Ascent. Luckily they had one that I liked in transit. It came a couple weeks later. Loved it!I have never had car salesmen on my list for favorite people to deal with, but Tony is definitely an exception, EXTRAORDINARY! Very helpful and personable. Once again Thanks Tony for youre extraordinary service!Had my first service visit today. Joe was great, rapid service . Very pleased.

Got there a bit early but I was attended to immediately as soon they opened. Very impressed by my service advisor Savannah with her upbeat can do attitude. She is super nice and very attentive. Had a great experience and would refer anybody I know to SPP. Thank you again and see you next time around.

It was my first time having my car serviced at Subaru of Pembroke Pines. It was a great overall experience- everyone I encountered was professional and friendly. The only suggestion I have is that if there are no loaner cars available, and people are waiting 3-4 hours, you may want to offer water or beverages in the waiting area.

Great experience. Professional staff. The staff was very accommodating and kept me updated the whole time my car was being serviced.

Felipe was very helpful and accommodating. I have always had pleasant customer service at Subaru of Pembroke Pines. I wont take my car anywhere else.

After going to Lehman in Miami that literally adds thousands of dollars on top of MSRP, and Delray that blew me off, Subaru in Pembroke Pines was amazing.Bryan found my car in transport, held it for me, did all credit apps and paperwork before I arrived so I could agree on payment and was an excellent communicator.Arrived, paperwork, tags, Bryan showed me all the details about the car and we were out in less than 2 hours.Fastest and most painless cad buying experience ever.

Jorge was extremely helpful with my car troubles, I had to get my car towed there, they even got a loaner while my car was getting fixed.Wow the car got fixed right away the next day, without a doubt I recommend Subaru of Pembroke Pines.

Very good service. I brought in my car because of a recall. They had me out before the estimated time.

The wife an I walked into Subaru dealership @ Pembroke Pines location and we received the most excellent service anybody could possibly receive by the sales person none other than Mr. Alain Louis!. This gentleman was very responsive, kind, very friendly and most of all very knowledgeable in his profession., I also want to add that Mr. Louis is very vigilant in seeking not only the protection of himself but also the the protection of others due to the Delta variant in the overall pandemic health crisis.At the end of the day we purchased a new 2022 Subaru Outback, thank you so much Alain!, Subaru is lucky to have you!. By the way I still think you should have your boss build you some shelving to accommodate all your honor awards….LOL

Hands down the best service center I have ever worked with. Incredibly accommodating, diligent and thorough in every facet of their work. The Service Center here is one of the reasons I still own and will continue to own my Subaru.

My experience with the sales person Anastasia was excellent, she was patient and professional, the management was good and excellent customer support the only complaint I had is the financial lady Leo she was rude and I almost walk out of the deal because her attitude every thing else perfect.

First time at Subaru of Pembroke Pines. Joe Salerno is clearly one of the best service professionals I have had the pleasure of working with. Extremely knowledgeable about the vehicles he services. Great service. This is what brings customers back and keeps them loyal to the brand.

For some reason, that maybe has to do with the closing of the dealer that I had near my house (Bird Road Subaru), it was obvious that they had an exceptionally high workload that day. Therefore, it seems that it was impossible for them to fully adhere to the scheduled time of the appointment. Anyway, it should be noted that Kevin, the employee who received the car, was very friendly and formal in his treatment.As for Jorge, the Service Advisor, he was extremely cordial, kind, and it was palpable that, despite the excessive workload he was experiencing that day, he never lost his composure, he made every effort to leave me satisfied, in other words, he went the extra mile for leaving me happy with the visit.

This is how a dealership should be ran. Ingrid and Eric were amazing and provided me with the best service possible. They did everything they could to make sure I got the deal I wanted and in a timely fashion. I have already referred several friends to the dealership because of how impressed I was. Outstanding job, they took great care of me.

Excellent service department and customer service! They took care of a minor concern in a gracious and fair manner. Subaru owner since 1992, and can recommend these safe vehicles and Subaru of Pembroke Pines without hesitation.

My experience at Subaru of Pembroke Pines was amazing ! The customer service was beyond what is expected. Jorge was a pleasure to work with and really goes above and beyond for customers. I truly appreciate all the help!

I was nicely greeted. Waited half hour to be attended and only because I asked. I was attended immediately and they apologized. They gave me an average of the time it could take to complete the work for the recall and they were pretty accurate with it. No one told me the written was completed. I went out to ask and it was ready to go. For these inconveniences, they expressed their apologies again and offered me a free service for next oil change with tire rotation. I appreciated and accepted it! Most places today do not even apologize, much less try to make it up to you. Subaru of Pembroke Pines did!

What a difference Jorge and Elba are making to the service department at this place. The went above and beyond this time, the first in many visits to this dealer for service. Car was repaired as expected but we were given a loaner than in these days is not easy to be offered. Keep it up! Service as a business is a better model than selling cars so it is a win/win.

If you need a service advisor for your Subaru ask for Steven Ross. He has been my advisor for my Subarus for the last couple years and his customer service and attention to making sure my car is properly taken care of is off the charts.

If your are looking for courtesy and professionalism the search is over, this place should be the benchmark for others. The service advisor (Jorge L.Tocuyo)was very patient, professional and cleared all the doubts I had .I have already and will continue to recommendSubaru of Pembroke Pines to friends and family.You guys just earned another loyal customer.thanks!

Was very happy with the service and the extra mile Mike and Eric went to help me get the forester I wanted. Mike was very professional and helped me through the process and to educate me on the many features this vehicle has.

Reviewing the Service Department - I brought my car in after receiving a safety recall notice. I had to reschedule my appointment several times due to work conflicts and the receptionist was very patient and helpful. When I arrived for my appointment I was greeted right away and offered the shuttle service, as they would need 2-3 hours with my vehicle. I opted to stay and wait. The room was comfortable with good wifi and coffee available. My vehicle was ready in about 2 hours. I was expecting great service and thats what I received.