Yesterday October 23, 2021, I stopped at AutoNation Nissan of Pembroke Pines located in Pines and Palm. I didnt have an appointment but I only needed the air on the tires and the coolant on the car to be checked. The location was full with cars to be served; however, I walked into the office where two young men were and I explained what I needed. They immediately stepped out to help me. Their names are Rudy and Antonio. I am writing this review to let others know how grateful I am and what a good customer service this location has. I highly commend the above two employees who quickly and willingly help me out yesterday.Antonio and Rudy, keep up the good work!Thank you again.

Rossel was such a great help. Not only was he knowledgeable about the cars, he’s super easygoing and so nice. He made the transition very smooth. I am very happy to have crossed paths with him.

Manuel “Manny” and team were great!!! Especially Manny who gave extraordinary service and customer experience and care!!! Consider him Employee of the Month. Seriously! He went beyond his job - uncommon these days!! Humanized himself, showed a welcoming spirit, and relatable. Communicated issues not only in a way that I (a woman who doesn’t know much about card) can understand, but showed empathy, followed up quickly, and told me about benefits on my plan that I was never told about at other Nissan locations. Also the wait didn’t seem long at all. AutoNation…the best Nissan location hands down!

My experience shopping for my car was amazing! Raul Diaz was super helpful and made my experience effortless. As a first-time buyer, he made sure to educate me along the way and made it possible for me to walk out the same day with my car. I highly recommend AutoNation Nissan in Pembroke Pines and Raul Diaz was a 10/10!

Service rep was wonderful, polite and thorough in explaining work to be performed. There was an additional item that came out in diagnostic test. I will be returning next week to take care of that item. Great experience overall. Will return for all future service appointments. Thank you so much!

Service was very good. Had oil change. Completed in about an hour. Quicker than I thought it would be considering it was at 10:40 AM on a Saturday.

I was in the office on 10-30-21 your sales man Rossel was very nice and patience with me I feels he went above and beyond doing his job customer service was outstanding I want him to keep up the good work when I came into the office I was really depressed but after working with him he mad my day the process was worth it I want to really thank him for the service this morning

I am so happy with my new car that I just bought from Autonation Nissan Pembroke Pines they got me and awesome deal and I was finally able to sell my old car. Steven Suazo !! Best salesman that I ever encounter he was very profesional he helped me all the way through the process he was kind and helpful one of my best experience buying a car in a long time. Definitely recommend it.

Best dealership in south FloridaAsk for Rossel best salesmen ever, really nice made us feel just at home

Helped us find our very first family car, very great at explaining to us .Rossel Salesman

Excellent service quality of person an exemplary seller he helped me buy the car I dreamed of a Pathfinder I am happy tank You Rosel.

Worse dealer I have ever been to. They do not know basic things. Dont answer phones or return phone calls. Disorganized, no one knows what their doing. Dont waste your time. I will never go to this place for another car.

RosselThank you for your professionalism and assistance in purchase of my new vehicle

Russell Ulloa is a very good sale man im very happy with is services .

Excellent service received by Mr. Russel Ulloa is a super friendly diligent seller, the best, Thank you so much we are happy with our Nissan Rogue and now with theNew Nissan. Pathfinder 🎉🎉🤗🤗

My experience with you guys was the best, for me I think I got the best seller, his name is Russel for Nissan Autonation Pembroke Pines. He did everything good, very good treat, excellent person I left felling pleased with everything. I give him 5 stars. ⭐️

I had no AC, needed compresor and Manuel, representative did an amazing job contacting Nissan Corp. to have coverage be approved. My car was repaired and the service was outstanding. My car was cleaned, I purchased new wipers and they even brought me to my job while they worked on my car. It was fixed on time and Manuel even escorted me to the car and explained all the work done.Amazing service, thank you.

I had an amazing experience! From the moment I walked in to the moment we drove off with our new car. Luis was great! Helped us find the perfect car for my wife! Joanne was amazing! She was able to give us the best deal! I’d highly recommend this Nissan dealer to anyone!

The best experience so far in a dealership. Thanks Ricardo Chavez at AutoNation Nissan Pembroke Pines, you made my leasing experience unforgettable. I highly recommend AutoNation Nissan Pembroke Pines. Thank you for everything. Really appreciate Ricardo Chavez for your hard work and what you did for me. You are a all stars. If you want to get the best deal and service. Don’t hesitate to contact Ricardo Chavez. Thanks you!!!

My husband and I had a used vehicle transferred from one Auto Nation location to this one. We were very happy with the service provided and were able to purchase it and trade in my car the same day it was transferred there.Communication before and during the transfer was great. Natalio was our salesman and he was very polite and interactive during the entire process. The GM Raul also introduced himself to us while we waited to complete the sale.This rating would have been 5/5 stars just for our on-site experience. Buying a car is truly never a fun experience and I think this was probably the most painless process I have been through.However, shortly after I got my SUV, I started getting repeated calls/texts from Natalio requesting specific paperwork by the end of the day due to the closing department asking for it to close their info from the month. It was made to seem urgent but I had already purchased the SUV about 10 days prior. It only seemed urgent because it was the last Friday of the month and they suddenly wanted that info then and there to be convenient for their day. It was not appropriate to call me repeatedly on the same day.Another concern is that I was signed up for maintenance services without my permission. I received an automated email saying I had an appointment on a specific date which was not discussed with me at any time. When I replied/emailed to be removed from the appointment, I never was, so 6 months later I got an email saying I missed the appointment. This is a tacky and pushy business practice.Overall, I think the experience was good at this location, but there are some follow up areas I would recommend they work on, so that people are not turned off after leaving there with a good experience.

I was getting a error message on my cars display. Took to Nissan and thank god the mal function was in the warranty so they were able to fix it.

Today was my first time coming here to get a oil change and to fix my battery on my car and I had a great experience my helper was Manuel Gomes he’s very quick and up front with his customers very very nice guy I advised everybody that what’s to get in and out with a great job 👏🏾 done to your car I advise you to go to him he’s a very nice and respectful man😊

Natalio was really helpful to us as soon as we came in. He had so much patience with us and extremely knowledgeable of the cars we came in to test drive. We definitely apricate everything he did for us that day.

Jo Dash provided exceptional customer service. He answered all my questions and even offered solutions. He was patient and even followed-up on several occasions.

Great dealership, great service. Best place and best customer service I’ve experienced in my life with a lease. Thank you, will recommend. See Rossel Ulloa for all of your car needs. Stand up gentleman and businessman.

I had the pleasure to get my car serviced at AN Pembroke pines.For service and voluntary recalls.Mr Bill helped me out, he was very on point with the whole process he has exceptional customer service skills.Service was performed accurately so was the recalls. He took the time to explain the recall process to me. I will definitely come back for my cars service and repair needs.

Rob (the manager) and Mario (who serviced my car) were SO attentive and efficient in their service.I was greeted and helped immediately.My car had to be towed to this dealership and they took such good care of my baby!Rob even installed a new license plate frame for me.When my lease is up, I’m coming to NISSAN OF PINES!Thank you guys!!

One detail and everything will be perfect.Over all Im extremely happy with the car I got.Will write details of my experience after whats pending is resolved.

Steven and Oriana are wonderful sales associates !!! ❤️definitely will come back .., love the Nissan Leaf is definitely an electric experience !!!

Amazing service! Returned my leased car and they treated me like a king! If you ever in the need of getting a new car or used car I recommend Autonation Nissan Pembroke Pines and look for Rossell Ulloa the best!

Terry was our Sales Associate. He was absolutely amazing! Extremely professional!! He introduced me to Mark the GM that was eager to help and make me feel at home. Everything was transparent and a smooth process. It was an amazing experience unlike other dealerships!! I will be referring all my friends and family that are looking for a car!!

Everyone has a bad experience with any business every once in a while, but listen to this one: Robert Blaire, one of the service advisors there tried to charge $3000 to simply turn off the seat warmer on my sister’s car. Just because she couldn’t locate where to turn it off doesn’t mean she doesn’t have anyone who can. She bought the car there with a service plan, mind you. Bring them business if you want to but, that was our experience with Robert Blaire.

Manuel Gomes provided great service to me. I’m thankful to got to know him

The best experience so far in a dealership. Thanks to Raul, Ricardo and George, you guy made my leasing experience unforgettable. I highly recommend Nissan of Pembroke Pines, if you want to get the best service, best treatment and the best deal, don’t hesitate to contact Raul or Ricardo. I leased the Nissan Leaf, love the car, be back soon to get another Nissan... thanks again guys!

I have been in the USA so many years,I have been buying cars for long time I never ever received better service, better help than this time at Nissan AutoNation with a salesman so helpful,so long,so great and with the acknowledgement with cars like Rossel upload.please go and look for him for help .a hundred stars is not enough for him thanks Rossel.God bless you.

The person that receive my car misplace the cup of my coolant reservoir tank and the sales person Mr Manuel Gomes blain me of the problem and try to sale my the hole tank. I found the cup behind the tank and show it to Mr Manuel and he did not care. He put in the report that I refuse to replace the tank . He was mad because i did not order the tank He was more interested on may my pay more money Thant a good service. Very bad I being a loyal costumer for 30 years sad experience.

I had a great experience here yesterday. I had not anticipated buying a new car but my old vehicle was having too many issues and I couldn’t risk putting more money into an older car. Decided to stop into auto nation and they could not have been more professional. Alvaro was very well informed and really took the time to help me find a great deal on my Altima. I ended up walking away with a great deal and could not be happier!

Customer service is always great... lobby area always clean and bathroom....quick reception... service department not so sure...truck started giving me problem after 3 day after service... wasnt happy

Exceptional service by Steven in the service department. He has helped me numerous times. Great asset for the company. He helped me with my 2020 Nissan Altima. It’s always a pleasure to deal with great people. I will highly recommend him.

Bill Lynn is an asset to your company. If I were to purchase another vehicle, I would go to Autonation Nissan on Pembroke Pines again because of his customer service skills and professionalism. He made the whole experience pleasant… give him a raise!

My experience was just ok. The the things I didnt like is fact that the parts prices were outrageous! Also, the mechanic forgot to replace 2 valve caps from my AC line....they left the caps on the car, just below the windshield wipers. I had to replace them myself. I DID NOT appreciate that. I probably will not return to have my vehicle serviced there.

Best experience at a dealership ever! Rossel Ulloa is extremely helpful and professional.

I drop my car off early Saturday morning. It was a job that should have only taken a couple of hours to do, but it didn’t get finished until Monday. Leaving me without a car for a day and a half and I have elderly parents to take care of during that time without any wheels if an emergency occurred. ☹️*Replied: I never said that this review was negative. Just a disappointing occurrence of non-communication with the me, the client during the time that Nissan’s repair shop had my vehicle. The shop did do a good repair on the car. 🚘

I highly recommend this location! I had a great experience with John Louvaris my consultant, he was very professional and kind, listened to me and helped me find the perfect car! Everyone was very helpful and super attentive, love this place!

I have been dealing with AutoNation Nissan Pembroke Pines since I got my vehicle there in 2019. The service is usually great. In particular, I had an issue with my radio and I was not able to resolve it last week. My service advisor, Mr. Bill Lynn was extremely helpful and accommodating. He took the time to speak with me multiple times on Friday to set me up for Monday drop-off. He is pleasant to deal with and thus far has kept me posted on the status of my vehicle throughout the process. (Heres hoping I will get my car back soon - but thats up to the technicians.) As an added bonus, Mr. Rob Hassan is also a friendly employee. Both these employees make me feel like a valued customer and give AutoNation Nissan a positive name!

If I could rate 0 stars I would . I had an appointment for diagnostic at 3:40 pm 10/12/21. Didn’t speak with an advisor until 4:30 pm . Was told that our techs will be going home at 5 pm . I am not sure of the point of making an appointment . It’s been two days going onto three. My service advisor (Romario Cruz) does not answer the phone, even after leaving voicemails . The service desk is very rude. I’m always told, “ He is with a customer .” Very unprofessional

Excellent Customer Service. Quick transaction no dramas or unexpected last minute issue. Tony was very professional.

We leased a car from this dealership and decided to purchase the vehicle yesterday as the lease was set to expire. I have been a loyal Nissan owner since 1996 but never again. She was charged a dealer’s seller fee, charged for tags when she already had the car registered in her name and she was actually yelled at by a manager. I was unable to attend due to a death in the family and thank God I was not in attendance. I demand professionalism from a dealership but this was not the case. A clueless staff made it even more complicated. Stay away from Pembroke Pines Nissan. I will however return for a personal apology from George Lemus.

I was in desperate need of a new car. 2 years ago Terry Thompson helped my mother in purchasing a new car. She has enjoyed the car so much that when it came time for me to purchase a new vehicle I knew exactly who I needed to talk to. I called Terry up and explained what I was looking for. He quickly gave me several options for car leases and pricing. I saw a car that I loved and told him I was going to come to the dealership. He sent me some forms to fill out in advance to accelerate the purchasing process. When I got there all was needed was to confirm the car that I wanted and fill out the finance paperwork. I was out of the dealership in one hour and a half in my new beautiful Nissan Rogue. I’m telling everyone I know to go see him if they need a new car.

My tire had suffered a puncture from a nail randomly one day and I so rushed to Autonatio Nissan of Pembroke Pines. The second I got to the service center they had welcomed me and accommodated me with my issue. They made sure I was attended to as soon as possible and provided me with any updates as soon as they became available. I was also reminded of the amenities inside the service center such as drinks, snacks, etc. Once my service was finished they had explained to me thoroughly all the details of it and anything that stood out. They provided me with a complimentary disinfection and a check through if my vehicle. Afterwards, they brought my vehicle around to me and did a quick check through with me and I was on my way as a satisfied customer. I am very grateful for the service I was provided that day.

Services were completed very quickly and efficiently. I experienced exceptional customer service with my representative Steven. He was very friendly and frequently updated me with the status of the the services performed on my vehicle.

Go see Rossel Ulloa, you won’t be disappointed.

Good morning,I wanted to take this time to truly express the excellent experience that I received from purchasing my 2021 Nissan Marano with sales person Steven Suzan. Due to Covid and my fear of being in enclosed spaces for long periods of time I expressed those concerns to Steven and he honored and worked around my fears by truly conducting most of the car sales transaction online and in advance of me coming in to sign the final papers.Stevens, professionalism his patience and kind hearted spirit only increased my desire to not only purchase the Nissan Marano but to make sure that I purchased it from him.In addition to his salesmanship and customer service that he provided I will add that AutoNation did not haggle me, we did not go back-and-forth .I gave my budget and my list of wants and they met me at each need.In closing, on the day I went to pick up my car everyone that I came in contact with from the receptionist, to Raul in Finance and lastly, closing the deal with a very lovely young lady, Joanne Aqudelo, Customer Financial Service Manager, I definitely would give my experience and Auto Nation Nissan 5 STARS, from beginning to end.Buying a car is a very big purchase and a very big financial commitment that comes with a lot of stress and a lot of back-and-forth but I can honestly say overall my experience with AutoNation Nissan was nothing but a smooth professional transaction from my initial inquiry online to driving off the lot in my brand new 2021 Nissan Marano which I love.

Worst employee everLiar, manipulative, disrespectful and aggressive: Romario Cruz

The Service advisor was excellent at his work, very helpful and willing to assist. His name I believe was Steven. Thanks, God bless...

I had a wonderful experience. Everyone was courteous and friendly. I was able to get a courtesy vehicle so that I wouldnt lose time on very important business. For that that I was so grateful.

Very nice and helpful. Got me in and they serviced my car quickly. Will definitely be back.

That dealer service was great in the past. But right now is a disaster. My Nissan Rouge was 3 days for changing the Battery. I had to call them all the time to get an update in when my car will be ready. Terrible experience.

This dealership was very helpful, especially Rosell Ulloa, very professional. Thank you for all your help!

Excellent service, we received all the information we need to be sure we get the right car for my needs. Shout out to Rossel Ulloa who help me through the process.

Their financial supervisor doesnt know the difference between warranty, Gap coverage, and maintenance package. Warranty and extended warranty are completely different from maintenance package. and you really dont need Gap coverage on a financed car because you need full coverage insurance anyways. The warranty is $2300 the gap coverage is $700 and the maintenance package is only $550 warranty and gap coverage dont cover oil changes and tune ups things that in the long run cost way more then 550 bucks all we needed was the maintenance package. They will use cover words like service package and make you think it means maintenance but if they are giving you a service package any 1 of the 3 service packages warranty and gap or maintenance. I Know more about their policies then the financial supervisor.

The whole experience was great due to Romero Cruz. He had a sense of humor, listened to me, made sure I got everything to be covered in this visit and even went beyond when I mentioned my radio tuner. Kind, intelligent, knowledgeable and customer oriented Who could ask for more? As far as the service part, I have to have faith that all was done and it seems so as my radio tuner now works! Hopefully, he is made aware of his great performance.

From the Minute Ive stepped on location. I was greeted amicably. Everybody Ive interacted was super helpful and nice. Made me feel comfortable and confident that I would be well taken cared of

Save yourself a headache and time, do not do business with this location, management has bad level of service, finance is only willing to work out a deal if they can screw you financially. Please don’t reply with the general manager information because I already sent a complaint and I received a basic copy and paste generic answer from the general manager. Palmetto57 Nissan and Bill Seidles Nissan, have way better service then this autonation location this place is a joke all the way up to the general manager

Steven Suazo my consultant was very pleasant & informed.All was taken care of exactly as he explained.Im very happy with my visit experience and will always be taking my carin for service at this location.

Thank you to Terry for making the experience of leasing a car so painless. His professionalism and respectfulness are refreshing and very much appreciated.

MY REP (STEVEN A SUAZO) WAS AMAZING.HIS PROFESSIONALISM IS OUT OF THIS WORLD.I AM VERY GRATEFUL. THANK YOU STEVEN FOR MAKING ME FEEL WELCOME.

Great service. Carlos was incredible, very helpful and very kind and understanding

I had an excellent experience with Terry and Raul. The car buying process was efficient and Terry worked hard to find the right vehicle for my needs. I would recommend AN Nissan for anyone looking to buy a Nissan or used car/truck.

EXCELLENT CUSTOMER SERVICE, WAS TREATED WITH RESPECT AND BILL HELPED A LOT AND VERY TENTIVE TO MY NEEDS.

My service advisor was Robert Blair and he was very helpful, friendly, and very knowledgeable as usual. Makes my service day go smooth and easy.The customer service all around there is 5 stars. I Def recommend this place to all my friends who actually go there as well.

I have never dealt with car dealer so unprofessional in my life. This dealer gives autonation a bad name. If you like to be treated like a dollar sign by all means this place would be great for you

Beware of this shop when taking your car in for service! I took my Rouge in for an oil change and tire rotation and they didnt do the tire rotation. Even after I told Bill the service tech to make sure they rotate the tires, he says you paid for it, it will get done. I come out to my car after he says it was ready and ask him again, did they rotate the tires he again says yes. Well, I had marked the tires before I drove in and guess what, tires were not rotated. I hope they changed the oil?Response: Ive called Zane who I was told was the service manager 3 times and left 3 messages and Im still waiting to hear from him.Update 8/3/21 1:00 PMIm calling the number provided and cant reach a live person, only a prerecorded message that plays over and over saying that Auto Nation is #1.

Great place to buy a car good service and prices

Alvaro was an excellent salesman. Very professional & courteous! As well with the financing department. This is our 7th lease in the same dealership.

I cant understand their receptionist on the phone. No one available to switch the call to. Call disconnected.

Rossell was very helpful 👌sales person

I loved the work, the employees are very respectful and have attended to all my cars needs. Definitely will always go back.

Everyone was super nice. Got there on time for my appointment and was called in less than 5 minutes. Waited an additional 45mins until my car situation was handled. Overall great experience.

Mr. William provided us with excellent service, we had just came from Palmeto Nissan were we previously leased 2019 Nissan Altima and was not satisfied with the delay in response to replacing our car. Mr William did an excellent job recommending different car options and pricing. The service was excellent

I was quoted a price for something Nissan found during a regular oil change, Nissan service wanted $800 more than a couple of mechanics I asked for an estimate. I had the mechanic fix it, the car is running smooth, and added coolant. Nissan refused to look at my a/c without charging me $175 service charge just to look at it. I brought a coupon and did not honor it. Sorry, but not taking my car to your dealership anymore. When its time to buy, Ill go somewhere else. Shame on you!

I went in to turn in a lease that I got from the same location. I received accommodations to what I was in need of and staff was great.

Awesome customer service. Manager Raul Borrego went above and beyond. Sales person Rossel Ulloa was very knowledgeable, friendly and answer every question. Same as the manager Raul. Both of them with a HUGE smile in their faces all the time, dedicating all the time possible to us. If you definetly want to buy a car, go to Autonation Nissan Pembroke Pines and ask for both of them.

The service rep was very efficient. The place is ok. I like the coffee machine.

Jerrick Warren was professional and helpful. Walk me through the entire process. Very patience and courteous with all my questions. He explain the process and what’s needed next on my vehicle where’s I understand Machanic talk. I will definitely be back for all my automobile needs. Jerrick you are truly the definition of great awesome customer service. Thank you

The representative who take care of me has excellent manners explained everything to me clearly got everything I needed to get done addressing any other issues I had with my Nissan Rouge sports suv as my safety comes first he has a very bright future with Nissan .

Very nice customer service.

Zain is the best! He needs to be paid more or promoted. He showed love and compassion and always was there for my needs. Thanks Zain for everything !

This place deserves a zero they keep deleting my comments so people don’t see what really happens here, this place from the top including the general manager are all not done the interest of the customer. Greedy salesman and are using this car shortage to screw you over financially

Oriana my sales rep was very informative and has great customer service. The dealership was kind and understanding I was not able to drive the car home and they sent it in a flat bed to my home 3 days later and the car had 10 to 12 miles more than what showed on my paperwork with less gas than a full tank. There was no explanation why this happened.

Very easy, very quick, helpful courteous, answer all my questions, etc. very professional staff.

Always a poor experience. Latest: took car in for complimentary oil change. Brake fluid is low. Only told me as I was shoved out the door at the end - they were busy and had to get rid of me. My complaint: REFILL THE BRAKE FLUID! I know its not included in the complimentary oil change, but tell me when the car is still in the service bay and give me the choice of correcting it! Id pay for this. Nothing like being delivered an unsafe car immediately AFTER having it in for service!

Great service! I dealt with an associate named Jerick, he was extremely helpful from the moment I called with tons of questions until I came and got my vehicle fixed. He was pleasant and went above and beyond to ensure I got through with everything okay while I was there. Being pregnant AND traveling with a toddler, I really appreciated the exceptional service.

Our salesman was Alvaro was very pleasant.And the finance office was a great guy. Everything was smooth and we were in and out.1000% recommend this dealer.

Abby was wonderful! I’m so happy with the 2 new cars we purchased.

Walked in and met Luis and he explained to me very well and professionally, the options i had and the inner workings of the vechicle. The manager was very friendly as well. Good job Nissan!!!

The last visit was quick and I was satisfied but at least 4 visits in the past I WAS VERY VERY DISAPPOINTED !!!I have 3 NISSANS cars and not once came home nerves after visit at Autonation Nissan Pembroke Pines.Not all the agents were honest and only after the manager involvement Ivegot my rights.SHAME OF YOU Nissan Pembroke Pines!

Great attentionGreat cars and good prices

I had the best experience in this place. First, a very clean and friendly welcome. At this time very safe place. Second, Mr. Steve Suazo was awesome. I saw he was cover some co-work and consulting his customers. He explained the process and introduced me to Mr. Rob Hassan, who help me with a loaner, it very clean and new vehicle.They were a very polite, educated, cooperative, and helpful team.Mr. Steven gave me updates. The work was perfect, and he also waited until I had time to picked up my car.Guys, you made my Day!Thank you.

Steven Suazo has been my service advisor for a few months now and it’s been a wonderful experience. I’ve been coming to this Nissan location for a few years, and I’ve never had a service advisor this thorough, attentive, and a pleasure to speak to.I’m not dreading taking my car in for servicing because I know that Steven will make sure I’m good. He calls me to update the status on my car, and is clear about pricing. My car is driving like it did when I first got it and it’s all because Steven listened to me.Steven is a huge asset to your team! He deserves a raise for all he does to ensure Nissan customers are happy. I think the biggest thing is I dont feel like a number when I work with him. Looking forward to my next service appt.