A friend recommended us this store, and Im happy he did. My husband and I came here to open a business account. Vee (I think that was his name, please correct me) was very helpful is opening the account and ordering iPhone 13 Pro Maxs for us. We received the phones without a problem. Verizon coverage and speed has been very good so far, I have better and faster service than I had with T-Mobile in some locations, and dont get me started on the monthly data plan and hot spot. Its amazing. We did have to go back to the store to process our trade-ins and fix a small issue with the transferring from T-Mobile to Verizon process and Gilles was very knowledgeable, quick and helpful, we were in and out within minutes. The store does get quite busy and I saw a customer get real rude and nasty real fast towards one of the store associates. Our experience with Verizon and this location has been excellent. I give them 5 stars.

Loved this store! Ernesto was new at the job and he did a great job greeting us and getting our quote. Jose L. Got us all the details on the deals and was able to get both my husband and I exactly what we wanted with accessories and a new speaker! Best service I’ve had in a long time of owning cell phones 🤙

HORRIBLE!!!!!I AM TIRED OF TAKING CALLS IN MY PARKING LOT!I AM TIRED OF SEARCHING FOR SIGNAL WHEN TRYING TO USE THE INTERNET!I AM TIRED OF PEOPLE CALLING ME AND SAYING THE CALL WENT STRAIGHT TO VOICEMAIL!I AM TIRED OF LOOSING CUSTOMERS BECAUSE OF POOR COMMUNICATION!I AM TIRED OF HAVING TO SIT ON THE PHONE WITH CUSTOMER SERVICE!I AM TIRED OF TRYING TO GET A HOLD OF THE PERSON WHO SIGNED US UP FOR THIS HORRIBLE EXPERIENCE!I AM TIRED OF SCREAMING HELLO, HELLO, HELLO, HELLO FOR 3 MINUTES BEFORE THE CALL DROPPING!IF NO ONE CAN TAKE MY CALL AT THE STORE BECAUSE THEY ARE TOO BUSY ALL THE TIME, ALL DAY, EVERY DAY THEN MAYBE SOMEONE READS MY REQUEST!I NEED THE FULL $1600 REFUND FOR THE TWO PHONES I TRADED IN SO THAT I CAN SWITCH PROVIDER AND RUN!!STOP TRYING TO HOLD ME ONTO THIS HORRIBLE SERVICE BY NOT GIVING ME MY MONEY!THANKS, HOPEFULLY SOMEONE FROM CUSTOMER SERVICE CAN REACH OUT SOMEDAY!

I stopped by the store last night to purchase a gizmo watch for my son. I was promptly greeted by Adria (hope this is how you spell it) and helped by Jared. I witnessed the manager Christina (I believe that was her name) handle a very hard situation that another customer had experienced over the phone and from other stores. She was patient and kind and very skilled! I had to return today to finish the set up (issues on my end not theirs) and Stephanie was just as delightful! It was a pleasure dealing with every employee in this store!! Great job at customer service and being personable. Also, Adria should be permanently added to the team! She seems eager to learn and has a great attitude!

Good location, service depends on the representative. Jose from Guayaquil was great. He gave us a few options to add new lines to our family plan. We will be able to upgrade our phones for the cheapest price. Will return soon.

What Customer service?? Smh, The pregnant manager was no help. She didn’t even greet us when she walked by, nor did the staff. No one greeted us at the door and we waited so long to be seen. We were finally assisted by a nice young lady named Adria. She was so helpful, friendly, and nice. I will not be going back to this location. I’ve never had an issue at any Verizon store smh. No one seemed to care about the customers except for the nice lady that helped us out. Overall, go to the location in North Miami. They’re really nice there and greet you right away.

The store manager Charlotte Dacosta has very poor managerial skills. I signed in and she told me the wait would be 30 minutes. However, other people who walked in the door who signed in after me she took ahead of me leaving me to wait on the only other representative Mr. Gilles. She is very unprofessional and did not apologize. Because Mr. Gilles was very thorough in explaining the sale so she came over to disrupt as if she was to find a problem but nothing was wrong.. Verizon needs to provide more customer service training to her or I strongly suggest people take their money and business to a different store where they will be treated with courtesy and their business is appreciated. She chastised Mr. Gilles for taking to long with me but forgot how long she took with the person she took walking through the door after me having wait longer than 30 minutes. Makes you wonder how many other customers have she treated this way??? Mr. Gilles was very patient and explained everything to my understanding which lead to me purchasing a $1800 phone. Thank You Mr. Gilles for your professionalism. What she dont know because of Mr. Gilles continously apologies for his store manager is why I stayed and continued my purchase with him. I am writing a letter to Verizon corporate office regarding the treatment from Charlotte Dacosta bad customer service and I definitely wont be doing business there again unless its with Mr. Gilles.

I love this store, only bad thing for me, its always too busy, for them its good (lol) Ive deslt with Roger and Jose, the nicest men, professional and knowledgeable, they make you want to buy the whole store, highly recommended.

We experienced the best service ever from Juan. He was exceptional, knowledgeable and service driven. You are checked in when you enter so you fall into a virtual line and you are free to roam the shop. We were 3rd in line and it probably took about 15min with 2 attendants servicing clients.

Was suppose to be curbside pickup. The slots were taken. Park in a non curbside spot and put on blinkers. The sales person came out and called my name and proceeded to go back inside without waiting for me to answer. Had to go inside to get package. 🤨

They have such a poor customer services 😢 we waited for 1h thrn she told you can go to the car and we call you after waiting thier like and ediott. Not again im sure other locations will gave a better service i hope.

We didnt go to Verizon we were trying to go to the breakfast place. Parking is awful

Charlotte, who boasted of her managerial status, was amazingly rude and unhelpful when I came in to return my FiOS equipment. I was looked at and spoken to like a fool when I told her the information I was told over the phone by Customer Service. She basically told me to leave the store after Id been assured by SEVERAL customer service representatives (after several hours on hold over the phone) that I could return my equipment to any Verizon location, and she refused to help me. I called customer service again, and I was guaranteed local Verizon stores are supposed to take equipment back.This store needs better corporate training to support customers who are told one thing over the phone and experience a different thing in person.Update: Been 2 months since I replied to Verizon’s response…and no response. Shockingly on par for their customer service experience.

Unless a Verizon rep approved an exchange or anything related to your service. Please do not show up to this location. They will make you call customer service and kick you out the door. Made 4 different trips to this location for a SIM card. When i could’ve been given to me the 1st time.

Horrible customer service. Waited for half an hour to be waited on while they took care of every other customer came in after us. Then when they finally waited on us, they said they had NO PHONES except a couple iPhone 12 minis. What a joke. Definitely fond another location.

I dont like the changes that was done inside but I do like the customer service.

It took over TWO HOURS of waiting in the store just to order a Gizmo watch for my granddaughter. First I tried to call and order, but all phone calls to the store were routed to an automated service regarding my account; there was no option to speak to a sales person. Verizon makes it difficult to purchase their products - not a smart business move. 🙄

Pleasant, safe and knowledgeable service. Helpful and always with a smile

Was given wrong information. Bad service and forgets customers after the purchase is done

BAD, stay away!!The worst customer service ever.I am currently a Verizon customer and it is horrible. Stay away!!Currently on hold for over 1:30 minutes waiting to talk to the right department.Representative Andrea #WINSN6 does not care.

I can’t overstate how awesome my experience with this Verizon location was. The assistant manager, Kristina, went above and beyond in resolving a problem (of my own doing) over the course of multiple days. She didn’t give up on my case until it was resolved amicably. Thank you!

Came to this location on Saturday afternoon, was told I “needed” an appointment to be seen, the representative set my appointment for 2pm the very next day (Sunday), the morning of said appointment I received an e-mail stating the appointment was canceled, no explanation why. I’m not going to go through all this trouble to give Verizon my business, this is ridiculous!!!!

The waiting time is unreal but it was worth it. I was helped by Jill who took care of all my concerns and fixed all the issues.

Not enough associates working.

DO NOT GO THERE ! Is been close for the City because corona!I active 4 lines in here and what you pay is free money you are giving away! The network and the connections from VERIZON is really really slow, you call customer service and you wait 3hour online and they do nothing to fix the problem... and the first bill you will get is like you are paying for a Ferrari ... company really suck ! Cancel all and get AT&T...network is fast. VERIZON is 3 place company .

The worst experience ever this store has a very unprofessional staff, e.ry rude. Dont ever go to this store. They think they are doing you a favor by going in a buy there. This place is full we people of low customer services skill.

Stephanie is extremely profressional and helpful and does what she can to follow protocol and procedures that promotes safety for all persons. Despite customers being completely disrespectful and rude to her for keeping safety measures in check she handles it with grace and dignity. Shame on those people for acting they way they did for such simple matters but regardless Stephanie was a pleasure to work with and should get a raise

Where is Chad and the team that used to be at this location?! We need them back!! I have been to this location at least three times over the past couple of months and they have the worst customer service ever now. The first visit(s) had to do with exchanging an item that was purchased at that location and was under warranty. The store employee claimed that their policy changed and that they no longer did exchanges and that we should go to the Apple store, even though they are under warranty. The manager at that location quickly agreed. Out of curiosity I called Verizon to ask when that had changed and was told that it had not and that they should have exchanged them as long as they were under warranty. I did reach out to the manager to discuss what I had learned from Verizon and she said she would do it for me as a courtesy this time, but how is this a courtesy when its Verizons policy? Moving on, fast forward a couple of months and I went to this location to upgrade two of my lines to the iPhone 11 Max Pro... Everyone was waiting on other customers so we patiently waited. As people were finishing up, none of the employees had still not come over to put us on the waiting list. As I was getting ready to walk up to the desk to ask, a couple of people walked in and were immediately approached and put on the waiting list. I dont know where the old team went, but the customer service at that location has truly gone downhill. Very disappointing considering how much money weve paid to Verizon, especially with that specific location over the years.

Welcome to the new Verizon 2020:-One hour to get attention at *611-No signal when the customers are using gps.

Great customer service

Horrible. Blocked my line twice in 3 days and was not able to connect my phone because they don’t listen to what you need before hitting “connect and disconnect line”Three trips, three plus hours on the phone, 3 days and still no phone. They are more focused on texting on their own phone and trying to sell you phones than actually taking care of customers. Don’t waste your time at this store.

If you want help buying a phone or upgrading a phone go to Chad. He is very helpful and patient. I have had other people help me but I prefer to wait for Chad. I have over 10 devices with Verizon and been with Verizon 15years. By far out of all the sales associates I have seen, Chad has great customer service and knows the products he sells you.

I went to the store to inquire about updating my phone. I’ve been a Verizon customer for over 20 years. I know they’re more expensive than some competitors, but you pay for what you get. They usually have great service. There were five employees standing behind the counter and two other customers. I was greeted and was told someone would be with me shortly. After approximately 10 minutes, none of the three employees who were standing around offered me any help. About five minutes later, one of the employees left the store and entered a neighboring business. Finally, after being ignored for about twenty minutes, I decided to leave since no one was willing to help me. I felt like I was bothering the employees and they did not want anything to do with me.

Employees are very professional here, no doubt about it. They were helpful, efficient, and pleasant. Waiting outside in the heat with my mask on did not improve my attitude for certain but what really got me was their attitude. I was sold a bundle including a screen protector, a pop up button, and a wireless charger for my ProMax 11 I-phone. They did not mention the wireless charger does not work with the pop up as it interferes with the connection, unless you are willing to take the phone out of the case to charge it. Had they mentioned it, I might have been able to put the pop up on the phones case in such a way to avoid that problem! DO NOT BUY THEIR BUNDLE because they are more interested in selling these bundles than helping the customer. Obviously, they get an incentive to sell you this bundle. The fact I had to go return it during coronavirus means I needed another appointment and to make a second trip is super annoying! The fact they refused to take back the wireless charger at the bundle price of $34.99 saying I would then have to pay more for the ALREADY OVER-PRICED screen protector and the case as a result is straight JERK BAD ATTITUDE. No exceptions. Noticeably, they dont mind making me come back to their store and inconveniencing me. They said I would just have to take back all three items instead, which I was very tempted to do! This is very bad customer service as its about them, not the customer. Now I liked the employees personally but I didnt come her to make friends. These items can be obtained elsewhere for less in every case. I resolved it by swapping it out with a back up battery for travel which is fine, but still, no bueno! DO NOT BUY THEIR BUNDLES.

Customer service was great, store is nice, very open layout, with a friendly staff. Especially salesperson Andrew, hes super helpful and well stay late to get the job done no matter what it.

Excellent demeanor, professional treatment, and quick resolve.

Sooo bad. Waiting time we’ll more then an hour. Avoid this place.

Andrea was so nice. She took the time to show us our options and helped us choose what was right for us. She also made sure we got cases and a brand new iPad!!She was knowledgable & fantastic!!!

Great service. Fast and friendly. The location in Davie offers horrible costumer service but this one is great.

Went to this store August 21, I was having great difficulty with my my ASUS pad with the SD card and SIM placement (I have bad eye sight and recently got injection into right eye). The very nice gentlemen fixed it for me, my SD was shot. Anyway, I couldnt get close enough to see his badge. The group in general were quite entertaining as we were having a fruitful conversation on current events and movies while this process took place. I certainly will recommend this store.

I was a fan, but their customer service just reflects the corporate snobbery vision. “We have best service, so your lucky to have us” type of attitude. I left for tmobile which embraces a more humble and transparent business model.

Good service from employees

They have a great customer service. Sometimes the wait is a little longer because of other customers in the store, but that only makes sense because when I was helped I wasnt rushed either.

Very friendly team - Andrew was chilled and courteous. A great shopping experience!

Four days ago Julian Zuluaga wrote a bad review about the long time of waiting when he call *611.And the problem of his frozen gps using Verizon net.I have exactly the same problems with long waiting using *611 and the terrible service using Google maps that worked perfectly in the past.I think the owner of this place didnt read his review because when he answered just talked about his store. :(

Great efficient service. Knowledgeable and courteous staff. A pleasure doing business there.

Staff awesome but phone plans and phones almost double for what I pay for unlimited everything at metro pcs.

Need more staff. All I want to is get my phone working right. Updated my phone now it doesnt work properly. I was told 5 ppl ahead after being rushed of trying to explain whats wrong with my phone after updating it. Waited a hour no one asked if Im ok or keep me updated if Im next. Just sitting there. I just left. Will try another store with better customer service and more staff. Especially during the holidays.

Just visited the store and was lucky enough to get Doug to assist us. He went above and beyond to make sure we received the very best in customer service. Thank you Doug for patience.

Bought the note7 on Sept 22nd for $300 and renewed my contract for.2 years. As everyone knows the 7 is being recalled. Went to buy the Note5. The store manager admitted Verizon raised the price $100 since the recall. So they want $400 now for the old model. Isnt that some B.S.

I visited this location for the first time The store was empty but now I know why. It has the worst customer service I have ever encounter in year . We just decided to walk away!!!

I went in looking for a Fitbit for my wife for Mothers Day. I saw some at other stores at a really good price and asked if they offered the same discount. They didnt look up my account to see that I am a 20 year Verizon customer, laughed at the price I said I saw them at another retailer, then brilliantly instructed me to go across the street to the AT&T store and buy it there. I did and sent my brother and sister in law over also for 3 more. This is not the first time the staff at this store treats me like this. I thought I would give them an opportunity to redeem themselves...epic fail guys. No wonder youre a 2.7 Star store.

Everthing was great fixed my phone in about 5 minutes.

Each time I visit this location the staff is over eager to help you I love that when shopping for phone this is the place to go Excellent excellent service

If I could rate this 0 stars I would. I walked in to this Corporate Verizon store in need of replacing my bluetooth headset. I was told that my Federal Government discount no longer applied to accessories and that Verizon changed their policies about 2 months prior. Now, sounds good except I had purchased this EXACT headset at another store less than 20 days prior and simply needed a replacement. They told me there was nothing they could do and Verizon would not honor my FED GOV discount at all. I asked them to call Verizon and they told me to have a good day.I called Verizon and they said there was no policy in place and sold me the accessory at the appropriate price with my discount. They confirmed that this should not have happened.

If I could have given less than 1 star, I would. This is the worst store. Rude, uncaring sales people. Unknowledgeable and they dont give a flip if you buy something or not. No greeting when you walk in and if they feel like getting up, they might help you before you walk over and ask for help from them. I HATE this store and have complained to corporate several times.

We have a business account that runs our mobile lines through Verizon. I had a user traveling overseas and needed a SIM card so she could use the international feature. The user went to this Verizon Wireless store to pick up a SIM card, and apparently they gave her the wrong SIM card! She needed a Global SIM card and instead they gave her something else that did not work for where she was going. The store associate also forgot to activate the SIM.This store is a mess when it comes to true customer service. They are quick to sale you the latest iPhone or Android but fail to provide service.

Took my unlocked iPad Pro to activate a data plan, no questions asked or bullshit how i got on the Miramar/i75 store. Got out in less than 10 minutes. Doug was friendly and knowledgeable. Thank you. edit: i was enrolled in the prepaid data plan, therefore it was paying a bit more, not what i was looking for, but will fix it once the cycle runs out.

Okay so I had no idea what kind of phone I was looking for, I knew what I wanted in a phone but didnt know which one was the best fit. They were so informative and patient with my indecisiveness!! Best location! I dont know how there are bad reviews for this location. Will go here for anything.

Its clean and the staff is friendly

I exchanged a Samsung Note 4 for a new one since it malfunctioned under warranty. The man who assisted me transferred some of my information but didnt know how to insert the SIM chip correctly, since I watched him put it in one way then another. I had a few questions about the replacement phone. The man just walked away! Without a word, and turned attention to another customer, ignoring me. The only was I got attention was to get loud and only then did I get a manager. Just one bad apple in customer service.

Love their service and quality devices.

This is the worst experience I have had a any cellphone company ever. I was in this store on yesterday I walked in and patiently awaited for help. The first available rep was Gil, I proceeded to tell him my issue and he instantly became annoyed. I had purchased a hotspot device a week prior right after hurricane Irma when I was without power, the same day I purchased the device the power came on I never even took the device out the bag the entire week. I paid 31.74 for the device and was told I could return it in 14 days thats it period. Gil told me I would have to pay Verizon $35 to restock the unused item. I told him I was never told that and for that reason, the company needed to reimburse me. He was unapologetic, face angry Shrugging his shoulders and blatantly anoid. I ask for a district manager number he said he was not authorized to give me and he walked away while I was talking to him in mid sentence. I spoke with the general manager Charlotte who made excuses for his bad behavior mentioned that he was the top Verizon salesman in Florida. I told her countless times how offended I was and she basically said oh well I had to pay and she didnt believe her employer could act in such a manor. Once I ask for her district manager she offered half the amount but I declined took her manager number and told her I was going to call, email, and review the store. I left the store, called her manager and instantly now Charlotte decided she could help me. I have never felt so disrespected by any company ever, I was sold something without all the information and then insulted instead of them accepting their part in the situation. PLEASE AVOID THIS STORE! THESE PEOPLE ARE VERY NASTY ESPECIALLY GIL

Wow, I had to wait about 10 minutes for someone to help me but they gave me a replacement SIM card for free! Super helpful, thank you!

Customer service was great, keep doing a great job!!

Excellent experience stephanie was awesome!

Excelente atención... Great costumer service!!! Five Stars. Roberto is the best. We were there only 20 minutes. New lines. Another two years agreement with the best wireless company. Pregunten por Robertico...

Awesome store! Great service.

Horrible customer service from the manager, Jim. We took a little extended vacation and since we came back my wifes phone has been loosing signal, mostly saying No Service. So we went to the Verizon store for some help. After waiting 13 minutes for someone to ask us if we had been helped, finally someone started helping us. The associate asked for our information, and then asked for my Driver License, well I had left my wallet home, but my wife has hers and I have a picture of my license on my phone. Nope, not good enough, since I am the main person on the account (4 phones), I need to have my driver license. So he asked the manager Jim, who said that it was Florida law that they had to ask for a driver license (wrong Jim), I mentioned to him that it might be store policy, but its not Florida law, I also told him that I had a picture of my driver license and could give him any account information he wanted, and that my wife also had her driver license with her. Manager Jim refused to help us. I mentioned to him that we had just gotten back and that it might be something simple with the settings or location, yet he still refused to help. Jim, very poor customer service, specially for a so-called store manager, and in front of several other customer who were there.

Chad was great and helped me make the real right choice on a plan

Great service. Beyond my expectations

The service at this store is a discredit to Verizon. From management to staff the attitude is that theyre doing you a favor when addressing any of your issues or concerns. Instead of showing gratitude for your business they neglect it.

Excellent service and expert advice

Everytime I go here I get no HELP..this is the worst verizon store..

Rip off for good service.

During my visit I overheard a sales representative Gill repeatedly talk down to a senior because she was having difficulty using her phone. People like this should not be working in customer service.

Worst service than metropcs.Verizon should be ashamed of their employees and have prices according the bad service they provide to customers.

Price for plans to high

This store is a joke, I have been a Verizon customer for quite sometimes now, I was at work today and got an alert that someone made a purchase on my credit card for $54.00. I went by the store because theyre not far from my job. I complained they insisted somebody presented an ID, the simple question I kept asking them was whether they matched the face with the identity presented to them. Because I was not there to present them my ID, I did not authorize a purchase on my account but some hungry salesperson wanted to make a sale sold a phone under my identity to someone else. Rather than admitting their mistakes and apologize for it all they were doing was laughing me to scorn. This is a total violation of my privacy, my civil rights was violated and theyre making a joke out of it. I sure think Verizon can do better than these folks and I will make sure I follow up to the extent allowed by law to make sure justice is done. I never knew or thought they could flagrantly violate ones privacy just like this.

They can be wishy washy here. Depends on who youre working with but if you call Verizon from your phone before reaching this location, youll have faster service.

Terrible... A salesman name Michael gave my family and I total scumbag service. Ive been using this store for 3 years now and it seems as of recent that the customer service has gone down the toilet. Michael lied to me about discounts that I was supposed to receive. I had to call Verizon directly to have my discounts applied even though I was told that there was absolutely no way I could receive them. This guy, who was backed up by his manager, should be selling used cars off of 441. I hope he gets two flat tires in the rain on the way home.

How long do we have to wait for service? 😭

My friends got 2 new iPhones and they love them way more data and awesome focus on pictures and videos bottom line me and my friends love our iphones our parents dont pay to much we can send pictures videos even face chat we can make YouTube videos and we get our favorite colors i got rose gold my friends got space grey and regular gold under $100 at version also cut there bills in half we also got wireless Bluetooth and our favorite case and youtube without wifi now at school we walk the halls like a boss

I walked in for assistance with my phone and to purchase a memory card for space usage, however, I waited for almost 30mins with no help. Another customer walked in and a rep took care of them inmediately. Poor Poor customer service. I walked out unhappy and still not serviced after waiting and additional 10mins after someone said I will be next

Great, friendly staff and management. Will go above and beyond to assist you

Horrible rude customer service Solutions Specialist named Gil is extremely unprofessional I was totally disgusted with my service will NEVER EVER go there again!!!! Also Brian who deals with business accounts very very very rude they both are unprofessional!!! They lack customer service skills!!! If I could give NO Stars I would!!

This was my 4th time at this location and they still do not have enough associates working.

Super awesome customer service

Verizon words company ever my bill is $1050.09 this is ridiculous I call them to fixing the say the problem is on the store then I call the headquarters they say cant be fixed so bottom line. I am tired pay to much money their services .Verizon its just the words company ever in the USA to much Advertising for get u on upside-down with the estuped cell phones and services lied to the people on different ways people stay away from them no good! !!!!#

Bad customer service, Chad was awful, arrogant, disrespectful and useless. I walked out of the store with the same problem I came in. :/

I went to the store today and was treated in a appalling manner by both sales rep Mike and store manager Cesar after 16 years with verizon I was talked to as some common criminal being I was in shorts and T-shirt instead of my business attire and was racially profile by Mike a new Sales rep,If not for the customer care demonstrated by the Dm Sergio and the other staff members like Gary, Chad and Roberto I was seriously considering closing my account of 16 years with Verizon

Always good enthusiastic service

See the guys at the Verizon in Pines. Awesome Service!

Wow, it is so sad that these associates are allowed to provide such terrible customer service. I went in there to purchase a phone and they were annoyed with me asking questions about the difference between one phone and another. I did not buy a phone and will not return.

Overpriced. You pay for their marketing and some times Verizon can even make you feel good that youre spending more for no reason.

Representatives are friendly and knowledgeable, but the wait time for assistance can be excessive.

Beware of a sales man name Gary very unprofessional and doesnt like black people was no help at all and was the reason a 48 hour hold was place on my application has no idea what hes is doing or what his job is avoid this person if you want customer service

Excellent customer service

Crowded!!once you get a staff member to assist they are pretty knowledgeable so that makes up for the chaos..

Great service