If they dont know you, you should go somewhere else. They are obviously very busy. Friendly service devolves into a robotic effort to get the drinks delivered. The wait is not exceptionally long. You may not hear your name called out inside. New staff is obviously learning the job.With masks on, communication is adversely affected. Coffee shops should not be a high stress environment, but that is what has happened.
Its a Starbucks. Same as everywhere else which is why you come here. Good coffee, friendly service and good seating.
Got us out-of-towners in pretty darn quick.
The Southgate branch needs a new manager. She decided to think hiring a lot of people was a good idea, well it sounds great till you average under 12 hours a week. That manager needs replaced. Goes to show you women cant handle a power position.
This place is the only spot in town that managed to have AC when the whole town shut down due to record setting temps in June this year. They have what every SB has. They have better than average customer service and are happy to replace your order if theres a mix-up. I cant say that for most coffee shops, in general. The baristas are always smiling and seem happy to be there. There is a single-person use bathroom, right by the entry door. They entrance to the parking lot is on a slanted hill and the parking lot is uneven, so those with mobility issues may have problems with that. You can go through the drive-thru as well though.
They are so slow, they weren’t friendly, but either rude. When you see inside of the place people there were just disappointingly slow, I’m just emphasizing the timing cause of the length of the line (6 cars when I arrived). I’ve in Starbucks in other cities, with same amount of people, and not even the 3rd of time spent there.
On a road trip, tried and true SB comes through. Hey, they should pay me for that jingle .
Their iced black tea is the best in town
They gave me hot coffee early in the morning with no hassles
Very nice lady at the window awesome service thank you so much
Always tasty and friendly workers.
After today Im done going to this Starbucks. First world problem I know, but seriously tired of paying almost $6 for a drink and its never how I ask. I understand it happening here and there but EVERY SINGLE TIME? Over it.
Collin was incredible! There was a bit of a wait in the drive through, so they gave me my drink for free (without me even asking!) 🥺🥺 a sweet, unexpected bright spot in the midst of a tough week ✨ thank you!! wish there had been a way for me to tip!!
Bathroom was open & very clean. Employees were jolly & caring. My order was yummy!! I wish I had remembered to tip via the app before I got back on the road.
Have good customer service,and good drinks. Thank you for working during this pandemic that is going on.
Always a friendly staff when I pass through to get my morning espresso.
Quick, friendly, and on point.
Friendly staff but forgot sugar and a little confused at the register checking out.
Location is a bit sticky to get in and out of from a busy street. The staff are friendly, facilities are clean, the only down side is that there is more of a supply chain issue at this store for certain milk alternatives and food items.
Coffee was made wrong. I asked for a venti dark roast with cream and three Stevia. They got the cream but omitted the Stevia. I was on my way to Idaho so didnt have time to go back. I was very disappointed that they botched such a simple order.
Friendly baristas. Enjoyed fresh coffee and scones. Quick service.
This one had great service.I ordered a Caramel Brule Latte and a couple donuts. The coffee came out after the food, which means both were hot and fresh. The donuts were great. Highly suggest them.The location is easily accessible from the highway, and the place was clean. Big plus for me.Overall, a great place.
Where they will always get your drank, made the way your used to it! Long Lines, but the line moves quickly. Just odd parking vs line set up. Or Id give it 5 stars
Excellent service
I like Starbucks but the girl wasnt friendly. Kept asking, Is that all?
Great experience! Fast and friendly service! Amazing for a coffee place. The line wrapped around the building but moved so quickly!
Always fast and friendly.
Did have one error in our order however they did an excellent job getting us serviced and on our way quickly since or order arrived at the same time we did 😀 delicious drinks!
Loooooooooong lines and loooooooooong wait times!! Holiday drinks on Christmas day only!
We went inside to order, there were 6 staff members working and nobody acknowledged us for more than a minute. Took our order and made my husbands drink right away, but left my daughter and I waiting for 13 minutes for our pink drinks. When she gave them to me I mentioned they looked pretty white to be a pink drink and maybe it needed more tea, and she said since I ordered it no ice it didn’t get shaken and that’s why. I order this same drink 3X a week and it’s always pink... she added more tea and now it tastes great. Also, one of the employees making the drink had her masked pulled down so her nose was not covered. #wearamask
Jill was very nice and friendly! She gave us a couple suggestions for things to do in Oregon because it’s our first time visiting. Drinks were made correctly, and the store was clean.
Drinks were good. Service was an attitude of tolerating....they tolerated the customers. We are avid Starbucks fans, nearly daily consumers, I appreciate baristas who are outgoing and friendly.
Nice dedicated Starbucks, not a grocery store location. Easy exit off the highway. Staff was friendly and drinks were standard Starbucks. Restrooms were clean. Gas station available next door.
Great fast and friendly I love them and what they doKeep up the good work
Awesome as always!😊
The past few times ive been here the drive through has been taking 25-30 min. For like 6 cars
I LOVE the blended espresso drinks!! & i think you can make ANY coffee drink there blended!!! ... I THINK!!!! NOT 100% Sure on that statement though.
Workers are friendly. My only complaint is the drive thru can be slow.
We had sit in line for longer then expected and when we got to the window Collin was very apologetic and informed us why we had to wait so long. Collin also had great customer service and gave us some Starbucks cards to make up for the long wait we had to experience. Wish the Starbucks close to my house was this customer service oriented.
I love my Starbucks any time of the day! But for some reason the drive thru at this location cant seem to get an order right 😡. Three days in a row they botched our drinks and has to remake them.
Made both drinks way too sweet. I had a quad shot and all I could taste was sugar.
Kind of cool to go to a Starbucks in Eastern Oregon, they must have relaxed the normal requirement for nose piercings, lip rings and blue/pink dyed hair. The employees looked like nice farm kids for the most part. :) Nice to have a Starbucks before I started the long drive down 395 to CA.
Very disorganized store. Seemed understaff and chaotic. Waited 20minutes for one drink while one customer ordered and payed at register and then walks behind counter and grabs her stuff and leaves. Only thing giving this a 2-star rating is that my drink was good...considering the wait. Wish I couldve grabed my own drink and get 18 minutes of my time back.
Their coffee was decent but it took good 20 minutes for them to understand my order of caramel macchiato Auto no milk but substituted with Bravo and extra caramel in the end I ended up paying almost $8 for a large coffee I would normally pay about $5 for because they couldnt seem to get the order right during the process my husband got a ticket waiting on the side of the street for me due to the confusion of the employees at Starbucks so my almost $8 of coffee turned into $150 ticket
I stopped here real fast on my way back to Portland. The drinks were what you expect from Starbucks (not to say theyre bad - the Americano was great) the manager was very friendly. Fast service with nice staff.
Fast but a little expensive
The barista was great, getting the drinks out at a fast pace with precision! The guy at the register seemed detached, slow and a little grumpy. Hes the reason for 4 ⭐ not 5!
Fast service
Love this location. The people are fast and friendly. I recomend this location of the one is Safeway 🤷♀️
The seating area was nice, but the coffee has been sub-par. It always seems to taste stale when I go to this particular Starbucks.Update: Ive reduced it to two stars, as the drive through window wait times are pretty appalling and the baristas at the window are too distracted interacting amongst themselves to distribute my visible drink. Bad coffee+slow+poor customer service=lost customer. Sorbenots youve gained a new follower!
Quick service! Friendly, engaging staff! Clean facility!
Starbucks may be a huge corporation but for what they are...they are great. Of all the cities Ive been to (which is a lot) there are seldomly ever a rude or incompetent barista. Drinks are always consistent from the little kiosks in grocery stores to the actual stand alone shops in every city I can think of offhand. Starbucks is fantastic and when I travel, I definitely want to go here as they get it right the first time, with warmth and a smile.
✨ Starbucks 👍😋
Good coffee
Coffees good some of the other drinks are much better great staff
It was good and the people were friendly.
Quick and efficient, a decent latte too.
I am sad to say that while I have been a barista here and worked with extraordinary people [amazing regulars and even some of the new staff has been a blessing to know] the quality under new management has been less than its best. Dirty and kind of heavy in environment. The baristas are notably working hard and presenting their best hearts and smiles under what seems very different circumstances [which has only been in the last 2 months]. I still go in to support my girls and give some loves but I have to be honest when it comes to quality of store, management [the vibe of a place starts at the top], and consistency.
The barista actually totally filled my cup without asking! I was grateful as Ive usually had to ask for my cup to be filled after getting it at other locations.
What do ya need to know....its starbucks which means a good cup of Joe.
Great Starbucks, this is a fast a friendly stop always.
The furniture here is lighter colored than other starbucks. Also as I am here the google bars show it is half as busy as usual but there are lots and lots of people waiting; it seems very busy, at least at the counter.
Ive been here a few times driving from Boise to Portland. This time the gal upfront who took my order was really awesome. She really cared about where I was going and my weekend plans. She even yelled have a good weekend as I left. She was the only one there with dark hair and glasses. Give her a raise. The coffee is always good and the place is always clean. Great work Pendleton Starbucks
Tried the Nitro for the first time. Dosed up with mocha and raspberry sauce, and extra sweet cream it is very palatable, even without ice, lol 😄
Love Starbucks. Dont like changes they are making in points or how you get a birthday drink.
Yum! Breakfast Burrito is very good!
First time at this Starbucks. Comfy place just off I-84 freeway in Pendleton. Nice staff, great coffee, nice setup. Standard foods and treats, drinks and snacks. Ill be back again.
Best and worse coffee Ive ever had. I asked for 5 shots in my macchiato and she didnt disappoint. I drove from Pendleton to Moses Lake. My heart was pounding and my hands wher shaking. I was scared I would get pulled over because it looked like I smoked a bunch of crack. Maybe only 3 shots next time. :)
Its a good Starbucks, always gotten my order right. I just think there are better coffee shops in town.
Update Oct. 12, 2018Things have improved overall and Ive only had one incident in the three months where I was like, Seriously kid? It does not appear that individual works there anymore; so, its good.Its a fine Starbucks .Its a Starbucks. Nice decor inside, clean bathrooms. Lately (the last three months or so) the lines have been pretty slow, and the coffee inconsistent. I still find myself going once in a while.
This specific Starbucks has really good service its always fast and it always gets my orders right. if you are in need of a pick me up while in the area, do not hesitate to visit them.
I can always count on a flat white tasting good and theres usually someone I know working behind the counter. The staff are friendly m, the menu (and quality) are reliable, and its a great place to meet friends for a chat.
Coffee always HOTPlus they gave us pup cups of whip cream for our doggies. WOOF
My favorite stop in the morning or anytime
Great service, wonderful atmosphere, Pendleton roundup weekend and this team knocked it out. Excellant work, thankyou Pendleton Starbucks employees!!
Super looking wait, but the staff at the window were great.
Love the coffee here, staff is a plesent added benefit. Im thinking about just getting a coffee iv put in.
Lousy customer service. Made the wrong coffee then let it sit on counter until I asked about order, then didnt put lid on tight and spilled in car. Not going there again.
Pendelton Starbucks needs some improvement. We stop at this Starbucks occasionally. Today when we stopped, my husband said he received the worst americano hes ever had. It was extremely watered down. My drink which was a chi tea came out initially with no foam on top, luke warm, and tasted like it was a blend of chi and coffee. When I asked the staff at the counter to have it remade, she started to argue with me, stating its a latte. A chi tea latte doesnt have coffee in it. It struck me that possibly the batista just blended together the contents of whatever he had left over. As a side note, this Starbucks location is consistently out of different sandwiches. Today for instance I wanted to order the grilled cheese and they told me they had just sold the last one. Also the bathroom was out of toilet paper and paper towels.
One of the starbucks that still has cushy chairs and a nice physical environment. The employees were friendly and helpful.
I came in while driving to Idaho! This guy Jered just went above and beyond to treating all the customers like they were the president themselves! Especially friendly and amazing atmosphere created by this one individual!
Always excellent customer service!
Its good, the old stand by coffee place.
Great staff and atmosphere
Stopped at the starbucks in Pendleton, usually starbucks is an easy go to for a good dark, rich and robust cup of coffee. To my disappointment this particular store doesnt seem to have it down. This was my second time stopping here and it will be my last. My cappuchino was better described as watered down milk with a pump of coffee flavor.
I have been buying the same exact drink at Starbucks for 5 years... my drink includes an extra shot that I pay extra for. 3 times now in two weeks i have received watered down lattes that are nothing like the coffee I received at my Portland Starbucks. I will never pay for an extra shot again at this starbucks and I dont recommend you do either because they DONT give it to you.
Excellent Mocha. Made to order. Friendly help.
Consistently friendly, funny staff with good customer relations skills, asking about preferences during orders, offering alternatives. Seating layout comfortable for both solitary reading and also sitting/talking with friends. Overstuffed chairs and footrests especially comfortable - backs to windows and light sources. Staff forced to raise voice to communicate with drive-up customers, but doesnt overwhelm the background music nor intrude into a table conversation. Parking lines can be hard to see on rainy or dark days, and the layout is strange - aside from the 8 or so places near the store, there is no clear indication of more parking 20 feet further west - if you were a stranger and didnt see another car parked in the far lot you might not know it was there. Food too expensive but tasty.
Fast service. Great coffee. Good time.
Great service & nice sitting areas to enjoy coffee
Fast service, friendly staff,clean and comfortable to do business talks. Thank you to staff for a great experience.
It was Starbucks. What more can you say. They did somehow forget half our order, it wasnt busy. Then suddenly the place was busy as of its the place to be at 8am on Saturday.
Excellent service; and, super friendly faces! Everyone was very happy to assist you.
The coffee is good but it is way too much money for a cup when you can make several pots for the same price.
I know Starbucks has its detractorsd but I get good service and reliable quality. Staff is uniformly great.
A very nice location with adequate seating. What stood out to me were the two nice intersex bathrooms.