Went to this Verizon to upgrade my phone. Stephanie Jones was very helpful. She let me know the price of everything in advance so there was no surprises. She setup everything and made sure I had the best plan for me. Stephanie even charged the phone while she was transferring everything over. Stephanie was a real pleasure to work with she is very knowledgeable and answered all my questions. This is where I will go for my next upgrade. So stop by and ask for Stephanie you will be glad you did.

Got a iPhone 11at a good price. Service from Stephanie and Molly was outstanding. They stayed an hour and a half past closing to assure our new phone was set up right. I would recommend Verizon based on this awesome experience.

Folks running the store were very polite and helpful If they can help you they will Good people running that store

Awesome associate. Very helpful

They wanted me to pay $29.99 for a $9 Apple Lightning to Headphone adapter. Literally $9 on Apple’s website and at every store since the iPhone 7. These folks have absolutely lost their minds and a customer!

Our wait was short. Great service. I was pleased to see that they were using COVID-19 safety measures. Hand sanitizer available, distancing clearly marked, shields at work stations, and everyone wearing masks. They were patient with me and another client as we worked through our individual glitches. Highly recommend.

Always a community feel at this location. Helpful, honest sales staff. I will only use this location.

Had to go and buy a SIMs card to activate a device. I expected to pay for it, but when he charged $40.00, I thought I would fall out. I had to have the card this evening or I would have waited to get it sent for free. When I called Verizon to activate the device, I thought he was going to suck the blinds off the wall when I told him what I paid for it. I paid $10.00 for one less than a year ago. Between COVID and Hurricane Sally, store hours are limited so store choices are also.

Stephanie Jones is the best rep ever she has helped me several times and I am always happy with the care she provided.

We were on vacation and my daughters phone suddenly froze and would respond to nothing. We brought it to this Verizon store on a Saturday morning and owe a big Thank You! to Stephanie Jones for her friendly customer service and going above and beyond to troubleshoot the phone and get it up and running before we left the next day.

Slowest service possible. Found that it was faster to leave this location and drive to a different one.

Horrible experience, horrible customer service, not a single ounce of proffessionalism.Do not come here looking for help, as the employees are clearly showing they do not care for Verizon or their customers.

The lady was helping a couple in front of me forever and didn’t even acknowledge me and my mother being there to get helped. She was talking about going to parties and showing the customer her boyfriend and taking forever to get her job done. Do not come here for your phone. Unless you want to wait for hours upon hours.

Family owned place. Very helpful

Been a customer for almost 4 years...only deal with them. Fabulous people!

The kindest, most knowledgeable owners I have found. They go extra lengths to find out what is wrong with a phone if it isnt working properly. They find the best phone that suits your age, your income, and your lifestyle. I have gone to other Verizon locations in Pensacola and come out very unhappy. I always come out happy and know I was treated right at this location. I would recommend it to anyone!

Two stars for the condescending way the owner treated me but the girls who worked there were friendly and helpful. I was told by Verizon to go to the nearest store to get a new sim card. The guy said it would be 35 dollars even though Verizon said it was free. The guy was very condescending and said that they were affiliated with Verizon but not an official Verizon store. I looked up at the sign which happens to say Verizon and said, I am confused. He smirked and said he didnt understand why I was confused. He told me to go to a corporate store or go home and call Verizon. He finally let me call Verizon from his store since my phone didnt work and they agreed to give me a credit and I bought the sim card. He could have simply suggested that from the beginning instead of being dismissive. I used to own three shops and its not that hard to be helpful and just be nice. He marched out and luckily the girls who worked there were very nice. Wouldnt go back though.

Very happy with my new phone purchase and the young lady that helped me get set up was outstanding.

I went to buy a phone and get service with Verizon. The staff members were extremely helpful and made everything I wanted to know clear. I had no problems and was treated like a human - not as if I was a waste of their time or just another sale.

Great! Customer service!! Bought a Samsung s10 there. Staff is very knowledgeable and very nice.

Completely incompetent... its May, military appreciation month. I purchased 4 new phones from a different store, an obviously more competent store, yesterday. I failed to bring a printed LES with me yesterday. So I present it to him, Im the only customer in the store, and he doesnt know any military discounts, 2 miles from the main gate of NAS Pensacola.This old guy, then starts helping everyone else as they enter, hoping to sell a phone case... he struggles to answer simple questions, and 3 out of 4 state they are going to go back to the 9th Street store. He failed to tell anyone about the accessory bundle discount... complete incompetence. Stay away from this store!

The Verizon store on Navy Blvd is the best Verizon store I have ever dealt with. They were wonderful to me & helped me to get the best phone for me. Will always go back to this store. Thanks to Jerry

Every time I visit, Im greeted within seconds. Very nice and helpful crew. Customer service is well delivered. Very friendly staff...Im a customer for life. Keep up the good work!!!

Great customer service! Honestly I had one of the best experiences Ive ever had with Verizon at this branch. The ladies here were so helpful.

Went to this store and they were able to help me save $30/month on my cell phone bill. Shaketa was very knowledgeable and helpful. I would recommend her service to anyone!

Very nice staff

They helped me out so much. The staff there was extremely nice and helpful! Highly recommended coming in for help or for an upgrade on your current phone!

I had great service from this Verizon location. I was here from out of state and the employees were outstanding to help me out! I highly recommend this Verizon location! - Leah

This establishment has absolutely no idea how to manage customer accounts, how to properly change plans, how to do an assumption of liability, transfer upgrades, etc. The only thing the staff is semi-competent at is ringing up a phone for purchase and activation. Even then, the service when they only attempt a device sale is horrendous.Edit: Please take note of the recent 5 star reviews this store has gotten. Said reviews are generalized, and almost certainly made by fake accounts or friends of the owners, as a result of the many HONEST 1 star reviews theyve received. Dont be fooled.Edit 2: The fake five star reviews just keep coming... When my review was first posted, there were fewer than ten other reviews. I disliked this establishment for their poor service initially. Now I *detest* it for their dishonest practices. Please, avoid at all costs.

This is the best store to shop for your cellular needs! They helped me through the entire process with ease. Thanks!

Good staff and great location

THE BEST CUSTOMER SERVICE!!!! Everyone at this location is awesome! They always help me with everything I need from getting a NEW PHONE! To changing my plan!!!!!

Very friendly and helpful. Stay later after shift to make sure I was taking care of. I recommend them highly

The gentleman was the rudest person in the customer service industry Ive ever encountered. I love Verizon, but avoid this store if you want any kind of respect or a diverse selection. I had an absolutely horrible experience.

Excellent Service

Awesome experience! Very polite, professional staff! Shaketa, was very knowledgeable and solved my issue where others could not! Thank you!

Jerry was EXTREMELY helpful and is going above and beyond to help get the phone I need. Thank you Jerry!

Worst VERIZON customer service, from the moment I entered the empty store. The Verizon representative looked up saw me and then answered her phone as I approached for assistance and ignored me while she talked on the phone (strike 1)Then I explained that I had visited the store a few days prior and asked about removing the SIM card from my old iphone so that I could place it in the new iphone and could she put the SIM card back in my new phone? Yes, for $35.00 I explained that I had an account with Verizon and just wanted to get my new phone up and running with my current account and it was back to the $35.00. (strike 2)I requested to speak with the store supervisor, and she said she WAS the store supervisor! I replied then I would like to speak with YOUR supervisor and received the reply that they are unavailable. (strike 3)If this is an example of how Verizon treats its customers perhaps WE all need to be looking for a company that has a bit more compassion for their customers.

Do not waste your time going to this place. This is a mom and pop retailer, that has nothing to offer. You will be disappointed the moment you walk in and see their displays and limited selection. The customer service was terrible. None of my questions were answered, he avoided them and beat around the bush then led into a topic completely different. Then told me he didnt care about what I had to say and said that all it comes down to is how much jingle i have in my pocket to be on the nations best network. I went to the Verizon store on 9th by the mall and they were professional, answered all of my questions directly. It was a night and day experience. Because the professional service at the 9th ave. store I am a Verizon wireless customer. The service at the retailer on navy blvd. gave Verizon a bad name to me. I will never go back in that store again.

Just came in and bought a new phone and the service was excellent and they really helped me and Im very grateful just awesome very grateful and thankful

The people here at the store need a pay raise they did a real good job and stores clean and and if very good people so make sure you give them a pay raise thank you I give him six stars not a five star

I love the Verizon store on Navy Boulevard I had an issue with my phone and they fixed it right up no charge if I were you Id go there to the Navy Boulevard Verizon this is Frankie Jay and I approve this message

Its the best! The best help, the best customer service and etc! Would highly recommend!(:

Experience at Verizon in Pensacola with phenomenal on the very best possible products and Personnel everything I need and helpful I give you a hundred percent A+

Jerry is a great representative. He is fun to work with and will take really good care of you.

*****PLEASE DONT BE FOOLED*****(Read their REVIEWS, all of them: Please take note of the recent 5 star reviews this store has gotten. Said reviews are generalized, and almost certainly made by fake accounts or friends of the owners, as a result of the many HONEST 1 star reviews theyve received(Saw this review on someone elses, decided to re-post it on my review. I rated this place a 1, simply because they are contradicting. They say one thing, an do a complete other. I went into the facility and spoke with Miss Debby(very sweet)/Jerry(also very sweet); until you question their billing process. I was persuaded yesterday(8/22/2017) to get with Verizon, by a friend. Maybe I am wrong to expect what I was told of, rather than all thes hidden fees (Left n Right). How does one call them trying to get help (with their SLOW DATA SERVICE/ Not High Speed at all)!!!!! Jerry rudely says, You know what, just bring the phone back. Rather than him be like *sorry about this maam, bring it in an lets see what we cant do*. He goes to being unprofessional and rude. Im not trying to be a pest, but heck I thought calling would be okay to get my issue solved; Boy was I wrong. I WOULD NOT RECOMMEND THEM OR VERIZON TO ANYONE!!!!! Sorry to be bias, I really dont know much about Verizon, but they for sure gave them a bad name. DONt BE SCAMMED!

They helped me switch my old phone to new Samsung A10e phone. Had problems understanding new upgrade and they were very patient explaining to me on how things changed.

Breanna was such a great help and was so patient with me! Definitely the right company to go to!

Had a wonderful experience with the folks at wireless Zone! Very helpful staff and owners are an absolute gem!

Great couple, took real good care of me

Agree with other review. I didnt buy my phone at this store so was grilled on how this man has to pay bills, rent...etc. Who does business like this? The sign says Verizon...dont be fooled. I will not go back. If he would have helped me with my tech problem, I would have likely bought something else from the store. Im always a fan of mom and pop run stores but they blew it.

Excellent service answered every question I had patients can ask for more thank you

The staff year are wonderful and really get things done

Super friendly and fast! Great customer service and very helpful.

Shaketa ..did an excellent job serving my USBb cord. I was pretty upset that the primary Verizon store stop carrying the cord. Good thing the Verizon store was here for my needs.

Great service! Extremely helpful and I think that the customer service was spectacular.

I was desperate. I pulled in to Verizon. Breanna and Shaketa solved all my problems and were friendly on top of all my complaining. Plus I had an appointment and they had me out the door with extra time. Yay. Wonderful experience!!!!!

Nice people but is kinda slow to process

Joshua was very patient and helpful in aiding us to make the right purchase.

The people are nice enough. The accessories are $5 knockoffs that you can get at the flea market that they are retailing at $35 to 50. I purchased because I was super desperate. Dont make the same mistake.

Terrible customer service. They dont understand the process of fixing accounts, only offer Samsung products because the owner likes to go off on political tangents about how Apple supports terrorists and since I own a Macbook he cant stand me, and was completely disrespectful towards the military. Super pushy and rude, I would suggest going to another Verizon store. Dont waste your time here.

Really friendly and knowledgeable staff.

I appreciate this stores knowledge and hospitality. They are very helpful.

They were so very helpful. I was having all kinda of issues with my phone and they helped me no questions asked.

Very helpful salesperson helped me really a lot in helping me with my phone.

Hey they came in today and opened up specially for me great store and great people

Store manager/owner failed to honor a previously lifetime warranty of his own stores purchased goods. But he did give a 10$ gift card for next time to soften the blow of his business unethical practices.

They have always been so much help highly recommended.

It was good service do not go to the people on base because they will rip you off. Im telling this to all of you boots, devil puppies, and nuggets.

Great customer service! These guys know what they are doing!

Great service, everyone was very helpful with our transition from Japanese to American phones.

Great staff, very friendly and professional. They set up my new phone for me and made sure all my apps, email and contacts transferred.

Fast and great service and explained everything very well

Not a huge selection but the staff is friendly, helpful, and kind when I have to bring in my kids which I appreciate more than anything else!

Great customer service with thorough explanation of associated costs. Will return in future to purchase another phone

Excellent customer service! Very knowledgeable and friendly staff!

I have never had a problem with this store or the sweet folks that run it.

Everyone was so nice! Great customer service!

Great service. Helped immediately .nice staff

Very helpful! Thanks for the good service.

They accommodated my need for transfer. Quick and efficient.

Great service. 4th phone I have bought here.

I love this store, Debbie has helped me more than one time solve problems and help with new phones. Every time its been a joy and I thank her every single time .Q

Horrible would not even answer the phone after 5 tries to call them during normal business hours

Very satisfying very cordial folks lots of help!

Service was great really like the store .Very friendly.

Had trouble finding applications on phone since new updates. Thanks for the customer Support at the Verizon Store Wiress Zone Naby Blvd Pensacola Fl

Extremely rude. I will go elsewhere.

Very helpful staff. Answered all of my questions.

I am happy I am back up on my cloud !!!! :) highly recommend, thanks!

These folks dont know what promotions Verizon are running.

Very knowledgeable and helpful. Josh really knew what he is doing.

Great customer service,everyone in the store was great and helped!

After finding myself in need of a new phone, I made a trip down to this store. There was almost no wait time and I was taken care of relatively quickly. The only complaints I have is that only one employee was working which I find a safety issue for the employees and a problem if multiple customers are coming in. The other problem is that they didnt have any iPhone displays, which can let a customer miss an opportunity to find which phone fits their needs.

Been a great help! Highly recommended!

Great customer and I highly recommend them!

Super service. Customer for life

Please get an in store phone. Crazy to call for over an hour and get unavailable, but when you give up and go to the PHONE STORE and find it empty.... then call to get same busy side beep. Lmao!

Great store customer service is outstanding.

Fast and provided excellent customer service.