Brad quickly identified the problem with the thermostat and reprogrammed it. He also checked the system over ensuring it was in good condition. He was very professional and knowledgeable, and provided EXCELLENT customer service. I hope my warranty company continues to use Family Heating and Air!

Asa was the best! He communicated everything from our initial conversation. He was empathetic towards not being able to help due to something completely out of his control with our home warranty company. He was prompt the next morning communicating what was going on with my work order. His knowledge and professionalism was unmatched. They were able to fix our problem promptly and I would highly recommend them!

Im Extremely happy that I chose Family Heating and Air Conditioning! From the first point of contact, the customer service was great. I contacted them on a Wednesday received a call back that Thursday morning from MR. TIM NATIONS. After speaking with him on the phone he was able to fit me into his schedule and met with me that same day. He was very helpful and got things done faster than I expected. Friday morning I received a text from Mr. TIM NATIONS that a team would be out to replace and install a new unit. TYLER and HENRY showed up they also had great customer service skills and were very professional! I highly recommend Family Heating and Air Conditioning if youre looking for a company with great prices, great customer service, and prompt!

Matt was able to quickly identify the problem with my gas heater. He took the time to demonstrate how to properly clean and prevent any future problems with the heater. Family Heating & Air is fast, professional and pleasant to work with. I appreciate them.

We had a fantastic experience with Family Heating and Air! They came out to us early and got a new geothermal unit installed within 48 hours. The crew worked hard and made everything look even better & sturdier than before. They were very professional and knowledgeable. Would highly recommend!

Our AC cut out on us and they were able to come out and get it fixed fairly quickly. The technician was very professional in explaining to us what exactly caused the issue and what he had to do to repair it. He also explained to us some maintenance we could do ourselves to keep the AC running right. The repair price was pretty expensive and I don’t really have much to compare it to but we went through our home warranty and didn’t have to pay out of pocket. Would definitely recommend this company though.

They were a great company to work with. They communicated very professional. I would recommend and use them again

I thoroughly enjoyed speaking to my technician Asa here in MS. He explained everything to me in a way that I can understand as far as what was going on with my appliance. The customer service for this company was top notch and was refreshing to see as its rare these days to get professional, quality service, affordable pricing!! I must also add Asa went above and beyond to accommodate me with scheduling as I work in New Orleans but live in Gulfport that meant so much to me!!! I will definitely refer them to anyone I know on the Gulf Coast!

I have now used this business 3 times with my Home Warranty and they are wonderful every time they come out. First couple of times it was Asa that came out and today was Kirk. They are both wonderful workers who know what they are doing. Thank you both for your kindness and professionalism. I highly recommend this company and will continue to use them.

Repairman came out first visit on time. I called because I have 2 rooms that hardly have any air coming out of vents. I thought maybe a duct had a hole or something. He didnt agree with what I thought was wrong. He inspected the unit and said the coil was blocked and not letting air flow through. I wasnt sure about that because rest of house gets icy cold. I ask if he was sure it wasnt the duct? And could he please check. He opened the ceiling door and peeked his head in and saying it was ok. But Im not a repairman, so.... He told me he would order the part and call me when it was in to come back and install it.4 weeks later still no call. I call and get a receptionist (I guess). She says shell have him call me. 3 days later I call back because no one called. Same girl, same message. 3 days later, I call. Same girl, same message but says shell email a copy to the owner. So a few days later, we do this all again. Next she says shell check with parts guy to see if its here. She comes back and says shell let me speak with the parts guy. She transfers me, he wont pick up. We go through this game for about 2 weeks. Now its been over 6 weeks and I get a call from a manager saying that my warranty wont covering because we did the damage ourselves. BS!!!I wont ever call or use them again. Terrible customer service.

We have used Family Heating and Air for almost 4 years for our bi-annual inspection on our unit! I have always been satisfied with their work and feel very informed after their visit. I give 5 stars to this company AND 5 stars to Derek Thomas who was our inspector today. He was very personable, very thorough and detail oriented, took his time making sure everything was in working order, put up with my questions and answered them and also very professional to boot! He is an awesome asset to your company.

Our AC decided to die on the hottest day of the year AND on a Friday. I contacted the office and they sent our info to Tim Nations. He managed to squeeze us in that day! He was very friendly and informative. We got financing in minutes and was on the schedule for next day installation.The installation team of Dakota & Henry came out as scheduled and were very professional. They worked diligently in the heat to get our new system installed. We were very pleased with their work and appreciated how nice they were to our needy dogs that felt they came to the house to visit/pet them.Overall we had a great experience and will recommend them to everyone we know in the area.

Very quick to come out and assess the problem. Enjoyed taking the time to explain what all our options were in detail. Major A/C work is always expensive but they make it easy to finance. Even have options for no interest for 12 months. They are now the only A/C business we will be using. That is largely due to the friendly service we received from Matt, Dakota, Henry, and Dane. They were all very professional and respectful.

Very professional. Tried to schedule service with another company. They couldn’t come out for an evaluation until mid November. Called Family Heating and Air on a Monday. Tim came out on Wed to evaluate our needs. This was an urgent need since my wife has lung cancer and has been coughing a lot. Tim saw the need for vent cleaning as well as seeing mold spores in A/C unit. Explained what they would do and install a UV light to handle the mold. On Friday of the same week Dakota and Aaron were here and did a complete cleaning of our system and installed the U V light fixtures. I would highly recommend this company and appreciate very much their quick response to our needs. Thank you Family Heating and Air.

Technician Matthew Jenkins arrived this afternoon to repair my American Standard central air which had not been cooling for several days. He was courteous, friendly and knowledgeable and went right to work checking the system out. After only a few minutes he determined the problem was a faulty capacitor and replaced the part and thoroughly explained the issue to my satisfaction. I would rate Matts work as professional. and efficient. If I were the company HR manager I would hire Matthew with our hesitation.I highly recommend Family Heating and Air Conditioning of Pensacola.

Kaine was very professional and kind when servicing my a/c unit that was not working. He was able to get my unit back working to cool my house even though my unit needed to be replaced and explained everything that was needed. I will definitely recommend the service that I received from Family Heating &Air.I would like to thank the team of Curtis, Antonio and Henry who installed my new a/c unit. They were so hardworking, professional and very courteous. They got my unit installed in a timely manner, answered all my questions and walked me through on the unit and how to use the new thermostat. They also cleaned up the area inside and outside the house. They gave excellent customer service.

Overall, very satisfied with this job. After an evening AC failure, the next morning I was able to schedule a service visit later in the day. I appreciated the clear communication on when a tech should arrive and getting updated as tech neared our job. Service visit quickly IDed our malfunction and completed the repair quickly and efficiently. A solid performance all around, appreciate it.

Had a scheduled appointment for later, got a call of an earlier appointment. Technician Tom and an a new hire called before coming and checked out the system within 30 minutes. No problem.

Annual service by Joe and Cameron. Knowledgeable with their trade and offered good suggestions for extending life of my system. Very responsive and highly reliable. I recommend this company to anyone seeking a good value HVAC service provider.

Derek was very professional and knowledgeable. He is an asset to your company. I want him to do service on my A/C every time I have an issue. Thanks for such an awesome employee.

Our heat pumps compressor bit the dust and Family Heating and Air came out yesterday to diagnose, and they returned today to install a new system. Damon and Frank worked as a team (one outside and one inside) and completed the install very quickly and professionally. I appreciate the Family Heating and Air making my repair a priority.

They came out and diagnosed the problem, gave me a lot of options and installed the new units. The men that did the installation were wonderful too! They were very kind & professional, talked to me throughout the day, explaining things as they went. Being without AC is never good but I was very impressed and appreciative of their work!

I used them several years ago and got good service. But on Sunday I called them to do a repair and they said the technician would call me back. I waited 4 hours and never heard back.So I called again and they took my information again and told me once again that theyd have a technician call me. They never did, so I wasted the whole day waiting to hear from them - by the time I realized they werent going to call me back it was too late to call anyone else to do the repair that day either.Finally I called them again first thing the next morning. They didnt seem to know about my previous calls at all, and they said they wouldnt be able to get to me Monday either and that they couldnt give me a timeframe for the repair.I get that theyre busy, but they need to just let people know that up front so they can make other plans. Dont repeatedly promise to call them back and just ignore them.I gave up on them and called Express Air Conditioning & Heating, they immediately gave me a time window that the technician would come by the same day, and they had someone out and my A/C fixed within 4 hours. Much better experience.

The technician was professional and courteous. He explained and showed me everything that was serviced. He gave me some pointers to help my unit run efficiently with no pressure. I respected his honesty and will definitely use them again.

I bought my unit from this company one year and five months ago.. I followed the original maintenance plan with two maintenance visits per year.. I then enrolled in the maintenance plan the company offered.. on a Tuesday night my unit quit cooling… I called at 6:45 am the next morning (Wednesday) and reached an answering service and she assured me my info would be sent to a tech.. two hours later I called back and was told they could not come out until Friday, with no guaranteed time. That would be almost three full days without air, my unit is just over a year old.. that same afternoon I called and requested a sooner time, the lady said she could have someone out tomorrow.. (Thursday) online the maintenance package information states if the tech is not at my door within 24 hours of the report of the issue the service fee is waived.. I was in fact charged. When I called to inquire, the office manager was placed on my call and was very condescending, she told me that I had an appt made within 24 hours, I then again tried to read the info from the website.. she cut me off and said “I have it here in front of me”.. I again read from the website.. she then started talking over me, telling me that the $79 wasn’t worth losing a customer.. then I told her I wanted more details of the plan to make sure it was beneficial to me.. she then said “I’ll tell you why it’s beneficial to you” her attitude was SO ugly, I cut her off and told her that due to her attitude I’d call and cancel tomorrow.. and I ended the call.. I haven’t been this angry in a LONG time.. one star for that ladies customer service.. and apparently $79 is with losing a customer !

Ian Clark came to the house and did a amazing job. He was very thorough. He was communicative. He made sure I was aware of everything he did during his visit. I was impressed with his knowledge and professionalism. I would highly recommend both family hearing and air and Ian Clark to anyone and I would definitely use them again in the future.

Very professional and quick to respond. Joe was amaizing. He helped me figure out a few things on my own and was able to get my AC working. Highly recommend!!!

I wasn’t home but my mom was. She said great guy and very friendly. She also said he went above and beyond to make sure the AC get fixed. Thank you so much for everything.

Derek, the technician who came out today, is professional, attentive and meticulous in his maintenance approach. Showed me the inside of my ducts with photos to show how clean they were still from 2 years ago when we had our last duct cleaning with a new system install. Would recommend this company again and again.

Asa and the other tech were there early, very friendly, and gave me a few minutes to get there even though I was running a little behind. They worked quick and even told me about the maintenance plans to help keep my units up and running. Very happy with them.

We experienced exceptional service as usual, from prompt communications on service scheduling and when the service professional is on the way. You have always sent knowledgeable and courteous service personnel. However, I was extremely impressed with Kaine Dalton. A very impressionable young man that knew what he was doing and made the A/C maintenance experience an enjoyable event. Your staff and work ethics keeps us as loyal customers, but Kaine Dalton is truly an asset to your Family Heating & Air business! We want to thank Kaine again for his can do attitude!

I had Ian Clark and I so appreciated having such a dynamic young man. He was respectful, tidy, courteous, and very knowledgeable. Ian really impressed me with his professionalism. He sold me on a new unit and the halo light. Please let him know what a fine asset he is to your company. I will happily share your good name.Respectfully,Patricia Henson

We have used this company for three years. We live in Nashville and this is our retirement home. We always schedule when we are in town and the office has always accommodated us until now! It’s a new person I’ve been dealing with and she doesn’t understand we are on a limited time frame. We have either a Friday or Saturday to be maintained. I was told we would be an early morning service today. It is now three o’clock and haven’t heard a word. I told the office worker that we have a four o’clock appointment as we try to get our business done in the short time we have. I guess it will be a few more months that we put this service off to as we will leave on Sunday. Very, very disappointed with the young lady that displayed little concern. She is not an asset to your company.

I appreciate the prompt response to my issue. My home was almost 20 degrees hotter inside than the outside temperature. 🤬😰I live in Florida. Thank God a front came through. Justin was prompt, professional and informative. Thanks to Family Heating & Air for baling me out of a hot situation. #10starservice #happywifehappylife 😄💯👍✌

Visit was quick and easy. Would give a 5-star rating if they provided a time window for service visits in advance. But since they dont, you have to have your entire day free. And thats difficult for working people. Otherwise, service was excellent!

Derek came out and took care of the problem we were having with our AC and made recommendations on what we need to do next so we will not keep having trouble with it. He was so knowledgeable and personable and we want him to take care of all of our HVAC needs as we feel we can trust him and the company he works for. No wonder they come highly recommended!

Joe Carney performed routine maintenance and did an excellent job of explaining everything and giving our system a thorough check. Really appreciate the great service!

Joe was great, he went beyond the call of duty, kept me in the loop every step of the way. I was impressed! Promote immediately!

Next day service was exceptionally quick. This AC unit has been breaking down frequently and the last company claimed many things were broken and it needed more coolant. It did not sound legit. Asa Powers was quickly able to discover a connection that needed a minor repair, proving the other company wrong or worse. Very glad to have found an honest and reliable company to work with going forward.

Justin Bush was courteous and professional. He worked efficiently and gave me tips on how to better care for my system. Tequila (sp) was also very courteous and a pleasure to speak with to set up the appt. We will use them again and would recommend them highly!

We have used Family Heating and Air for several years now. Its easy to make appointments online. They have reminder options which I love to take advantage of. Their employees are knowledgeable and have Integrity. It takes a good business owner/manager to keep good employees so Im guessing this ethic comes from the top down. Ian Clark just did my Spring maintenance. A new face for us but as friendly and thorough as everyone that has come before him. We stay with what works!

They charge $79 for an estimate to clean your air handler.Originally I had one star but I got a phone call from a manager and she waived the estimate fee. I was able to schedule an estimate appointment the same day with Bob. I had a very nice conversation with Bob and am waiting for my estimate. I will update again after I get it.

Joe was excellent - gave me a bunch of tips on AC maintenance and things I can do to keep our older unit running until its time replace. Thanks for the great service.

Justin came out in a timely manner and was super nice! He was up front with us and let us know everything that needed to be done. I would recommend them to anyone!! Great company and super nice! If I could give more that 5 stars I would!

Our first experience with Family Heating & Air was outstanding! Our technician, Derek Thomas, was very informative and personable during the AC maintenance appointment. He provided clear details about our current unit, needed updates and what to lookout for. First impressions are the most important aspect in customer interactions and Derek sets the bar very high! We will continue to use FHA for the foreseeable future!

I have used this company for install, repairs, and maintenance. They are very professional, knowledgeable, and provide excellent value. Most recently, I had Derek come out with a an exceptionally tough issue. He did everything he could to include calling their resident expert to make sure I wasnt left without a working unit. Highly recommend!

Excellent care! Extremely responsive. Ian Clark was our tech and he was awesome. He was helpful, courteous and knowledgeable. He explained all what he was doing and testing and the results. Recommend this business

This year I called three times to set an appointment, was told they’d call me back each time, no response. Set an appointment for 8-5 Saturday, received a call after 5 that service would be late, called later to let me know he couldn’t make it. He was very polite and professional.

Ive changed my review to reflect a positive note. The company reached out to me and the misunderstanding was corrected.

The service was phenomenal. They came when they said they would. Justin Bush was amazing. He was calm, competent and just a lovely person to be around in a stressful situation. I will recommend this company to everyone I know and will continue to use your service . I can’t thank you enoughA very satisfied customerCynthia Weber

Professional and competent. Explained in laymans terms (not technical) what he was doing and why. Very personable, would like to have him service my system in the future.

I am very pleased with the service I received from Family Heating and Air. From beginning to end, Justin, Tyler and Chris were fantastic. Justin provided me with all my options and helped my choose a great unit. Tyler and Chris came the very next day to complete the installation. They were all very knowledgeable and professional and I couldn’t have asked for a better team to complete this work. I highly recommend you contact this company if you are looking for reliable and professional work.

Great value and professional quick service. My wife shopped 7 other companies. I am so glad she did. They were the best and one of the least expensive.

Joe & Rick were on time! Called to let me know that they were on their way. Rick & Joe were very knowledgeable and had my A/C back up and running like there was never a problem. I highly recommend Family Heating & Air. They came out the very same day that I called. What a blessing these two gentlemen were! If I have any AC problems in the future, they will be the first company that I call. Thank you for your help and hard work!Titus & Maria Stone

The company was super responsive. Our tech, Justin, was a pleasure. Friendly, professional, competent and quick. From the first phone call to completion of the repair, everyone was on top of it. A very good experience all around.

DEREK is amazing. I wish every business was run as well as this business and every tech as excellent as Derek. Thank you.

Getting a technician to our home was super frustrating. We had our appointment changed and canceled several times. The customer service agents that I spoke with were friendly on the phone, just NOT helpful, or empathic. We had to wait over a week, before a technician came to our house. A week, with no AC. In July. During a heatwave. Our tech was also nice. Very helpful. He performed his job duties and answered all of our questions.

Weve been doing business with Family Heating and Air for years! Always give excellent service. The last service with Ian Clark was excellent. He even changed my battery in my thermostat and the filter. Thanks Ian!!

Ian was pretty awesome and answered questions I had as well as explained things thoroughly. Really thankful for his knowledge and expertise! We already notice a difference in our AC unit pumping out air more effectively since he left the house!

Derek Thomas did an awesome job. He was on time, thorough and explained everything he was doing to me. Gave me additional information about other services offered by Family Heating and Air. He represented your company well. Please give him a pat on the back.

Brad was professional, polite, and explained that we can calibrate our thermostat on our app. I would have him back again without hesitation.

Family Heating and Air communicates well to set and confirm service calls. The technician (Ricky) was very thorough and knowledgeable about our system. He arrived on time, worked steadily, was neat and courteous, and finished promptly. Annual maintenance contract is an excellent value with this company. 5-star outfit!Called late on a Friday for a-c repair service. Matt got there around 8pm and fixed my unit. Excellent communication and response. More 5-star performance.

Justin is number one, the Best in our eyes! Only use and Love Family.Thank you Justin

Called this company (Family heating and air)for second opinion on broken AC that first company said needed a new $800(our cost) condenser. In reality it was an easy fix, broken connection on outside panel. Highly recommend family hearing and air.

What a weekend. We were without AC for the long 3 day weekend. We have AHS and contacted them and they assigned our issue to Family Heating and Air. I called to schedule the appt today. They were able to fit me in today. Our tech Brad was professional and efficient! I had questions about replacing the unit and he was able to give me great info on the possibilities for what we could do. Thank you for getting us cool again!

They are the ONLY company I called that would come out same day. Quick and professional! Dont hesitate to call the best.

Technician Matt Jenkins was knowledgeable and professional. He did an outstanding job. Thank you for the great service.

I’ve been using Family Heating and Air for 6 years. They installed my system and I’ve continued using them for regular servicing and any maintenance needs that arise. Recently we had an issue with our system that required me to go through my home warranty company and a different company was sent out to do the work. I should have known better. 4 visits and several months later I have the same issue. I contacted my home warranty company and insisted that they send Family Heating and Air out to take a look at my problem. As expected the tech, Ian Clark, was super professional and did a thorough job evaluating the issue. He took the time to actually identify and fix the issue instead of changing parts to run up a bill. Exactly why I trust them with my preventative maintenance and why I will never allow my warranty company to assign a random company again.

We called after hours for a emergency help. Ian Clark called me back right away and responded within 15-20 minutes. He was awesome! Explained everything he was doing, troubleshot/diagnosed and fixed the issue. I would recommend this company and especially Ian to anyone.

We had a power surge that struck our ac unit. Our technician quickly diagnosed the main issue was a blown transformer. But as our luck would have it the blower motor was also bad. He had the parts to make the repairs and we are back to enjoying the cool air. Kaine, our technician, explained everything as he was working on it and was very polite and informative.

Im under the impression that the installation went ok. There was a lot of loud pressure clunking when it was left unattended after the initial installation so Im hoping that it didntcreate an underlying wear and tear problem waiting to happen. It makes me suspicious as the maintenance program is just easy money for them and they failed to show up to simply change out the filter for six months of effort after it became a year old. Ive moved on to another company for my maintenance now but Im baffled because they sold me on being honest responsible reliable people. Only time will tell.

Great customer service. Fionn was very knowledgeable and had excellent customer service. Thank you.

(Update following below) For years I used another AC company and when I called they said they no longer serve my neighborhood because of parking. I had no idea who to call. Family Heating & Air came to mind so I checked reviews and gave them a call. They came out the same day and got my AC running. However, it was a temporary fix because the unit is old and needs replacing. Justin was my tech and he is very professional and friendly. It was a pleasure having him in my home. I had to call him back today because it stopped working again. Needless to say, he will be installing a new unit in a few days. I received communication frequently on status updates, etc. I am very pleased with the service I received from Family Heating & Air and look forward to using them in the future.UPDATE: I tried to write a new review but I couldnt so decided to update here. On June 21st an new heating and air unit was installed in my home by Dakota and Antonio. They were a wonderful team working together, friendly and professional. They persevered when there was a difficulty in getting lines through the tubing in the foundation from the inside unit to the outside. They stayed calm and kept working until it was done and part of the time that was in the pouring rain. They worked well into the evening to complete the job. I was impressed with how hard working they were. It was a long day for them. When I thanked them for their hard work, they in turn thanked me for keeping them employed by needing a new unit. Antonio mentioned this to me several times. Family H&A are blessed to have Dakota, Antonio and Justin working for them.

Joe came to my house and did a great job. Very knowledgeable and helpful. Even scheduled a twice a year maintenance I was so impressed. Thanks again Joe.

This company was on two separate occasions selected by American Home Shield to service an air conditioning unit. On both occasions, the company scheduled an appointment without speaking with me at all. I was unaware of the appointment until I received a call from the technician stating he was on his way. The most recent time (after I canceled with AHS) it happened again. The tech called to let me know he was in route…. The tech was very apologetic and kind, and I’m sure the company itself is probably amazing, BUT their communication is horribly lacking.

After a few weeks of waiting for service and repair because of a home warranty company our upstairs AC was finally fixed by two great individuals, Dakota and Dane. Dakota made it his personal mission to fix our ACs drain pipe and went over and beyond to run a new one in the July Florida heat. He and Dane were very professional and helpful. Couldn’t ask for a better set to assist my family. Thanks!!

The entire process for purchasing and installing our new AC was seamless. Starting with Tim, the salesman, he was thorough, patient, and gave us several options. Tim is the salesman you always want. He goes above and beyond to make sure his customers are satisfied.The installation crew, Tyler, Damond and Chris were so professional. Our house was a difficult install and these guys worked extra hours to make sure it was perfect. All were determined to get the job completed so our home would be cool during our hot Florida days.Fantastic company. Fast, efficient, quality service.

Thank you Ian for fixing our AC last night and being on call after hours! So happy you came and got the AC up & running!You where a professional and very nice !Glade we bought our AC unit from your company!

I attempted to get a quote for a new ac unit and was told Bob would call me twice. I have yet to receive a call or voicemail. I opted to reach out to them based on their google reviews and am bummed that I was never able to get a customer care rep to come out.Update: A customer care rep contacted me right after this post so I have changed it to 4 stars and hope to give 5 after meeting with them.

New A/C and heat pump installed 2 July. Paid more for Family campared to other quotes based on recommendations and promise of great service. Two workers did the instal- Tyler and Antonio. Both were good workers, Tyler complained a lot but in a friendly way, Antonio was very nice and friendly. They did not finish the drain line, the company said they would finish it right away- two months later after several emails and phone calls it finally got done- they left a bit of a mess outside the house with drain parts. I was also promised a one month follow up to check on everything, but heard nothing back after a month and had to call/email/text a couple times to make that happen.Unit working as advertised, but didnt get the special treatment I was promised up front.

Our A/C had been on it last leg for about 5 years and the heating system wasnt to far behind. Then they decided to die together while we had guests staying with us. After getting 6 estimates we decided to go with Family Heating & Air Conditioning. Pricing and Brands/products were similar from other HVAC companies but Justin seemed genuinely interested in getting the best pricing for us and arranged to have next day installation (not in a week or 2).The next morning Taylor and Damon arrived. Throughout the day they were professional, personable and respected my family and my property. They accommodated and acknowledged me whenever I had questions and took the time to explain what was going on. They worked hard and long to make sure my family and I would not be without heat and air for another night. I was amazed that only 2 guys did all this work in one day. Every house is different, so each installation is a custom retrofit, these guys made it look easy.Should you choose Family Heating and Air you would be lucky to get Tyler or Damon as your installers and Justin as your estimator.So yeah, my wife and I would definitely recommend this company based on our experience so far.

My tech, Derrick, was very professional and knowledgeable. He took time to explain what caused my AC fan to stop working and what I could do in the future help my AC to run effectively.I would recommend this company for your AC needs.

Derek is the best service technician Ive had so far. I have been a customer for 2 years. Please send Derek every time. His professionalism, knowledge and attitude are unsurpassed. Thank you very much, Derek.

I have developed quite a relationship with this company over the last few months. What a long story. But the story ends with this company stands behind its word and makes sure their customers are satisfied.

Derek was here to do a maintenance check on our unit. He was very courteous and prompt. The office texted me several times to remind me of our appointment and that a service technician would be in touch when we were next.Derek arrived and introduced himself and went straight to work. When he was finished, he went over his findings and recommendations. We were very pleased with how well the appointment went, starting when the office called to say we were due for our maintenance check, to making the appointment, then providing updates on the day of the appointment.This is a wonderful, caring business.snd we are so happy our son recommended them to us.

I highly recommend my technician, Derek Thomas, as he arrived promptly, and immediately began work in my A/C. He was kind, considerate, and was very helpful in answering my questions on how to keep my A/C running well. I feel he did a great job, and hope that when I do get a new unit, he will come and help install it! Thanks again for a job well done!

May be an ok company for residential, but from a commercial standpoint this company wasted much time and money. I received service from a company with seemingly more experience and have not had any issues with my system. Id recommend customer service training for the entire group. They handle escalated scenarios perhaps worse than any other company Ive ever done business with.

Duct and vent cleaning today by Joe and Ian and semi-annual inspection and system cleaning earlier this week by Jeff (and another tech whose name I didnt catch) were prompt, thorough, and well explained. All the techs were friendly, courteous and respectful, and cleaned up the work areas. FH&A has earned my trust.Later in the same month, an installation of a new heat pump system done by Tyler and Damon was another positive experience. They communicated about their arrival, worked through the day in a professional and personable manner, and were eager to make us, as customers, happy with their service. The Bryant system appears to be state-of-the-art, and a good value.

After hours technician came out to check our unit which had stopped cooling. He was unable to to a repair at the time because of the nature of the problem. Tech was knowledgeable and friendly.

Derek was extremely thorough, professional and explained the process completely. Ensured that all our air conditioning needs were met. Great job!

Joseph Carney was friendly and professional and answered all my questions. He called because he was able to be at my early which worked better for me.

Very efficient and knowledgeable. They checked all necessary parts of my outside and inside unit. I was provided with several pieces of information that would keep my unit running smoothly.

Did a great job fixing the problem but charged an outrageous amount for labor when I have warranty on the parts. The part was $1200 which was covered so then I get charged $325 for labor that took less than 30 minutes to fix not to mention $80 just for them to show up. Customer service or whoever I talked to her a slight attitude when I questioned the charge and then told me thats what you get comparing it to getting Tylenol at the hospital and the up charge you cause you got from the hospital. Plenty of better companies out there that dont charge unnecessary amounts. There scamming customers out of there money be careful with this company.

Our technician, Derek Thomas, was amazing! He was prompt, courteous and professional. He looked to find the problem and communicated with us every step of the way. We will definitely use Family Heating & Air for all of our HVAC needs.

Awesome experience called on a Sunday, and they still came out that day. Definitely would recommend this business.

Asa Powers provided friendly and professional service. He was able to diagnose the issue quickly and resolve it. Great technician will use again in the future.

Changed from great service and five stars to one star (zero if able) and a “would absolutely not recommend” to any- and everyone I know. Waited for over two weeks for an A/C issue to get fixed with a rep cancelling the night prior or plain out not even calling or showing up. Horrible customer service and zero professionalism.

Derek is the best service technician we have ever had. He worked meticulously and accomplished everything in a timely but not rushed manner. We believe he is a genuine credit to your company.Eloise and Richard Brandon

Price was reasonable and the service was fast. Joe and Chris did an awesome job installing my new AC unit. Very friendly company

First appointment they canceled and rescheduled, then never showed up. I called them and they never returned my call.The following day they were apologitec and followed up in a most professional and courtes manner. Highly recommend them.