PATSY KENNEDY! I walked in looking for 2 twin mattresses for my out-of-town visitors. Patsy is one of the most amazing customer service people I have ever met. She was very attentive and willing to help me find just what I needed in a short amount of time. She has such a calm about her that you do not feel like you are dealing with your traditional/push sales person that just wants to make a quick sale. She also is super personable that you forget why you are even at the store to begin with. She represents an amazing example of how to work with people.

I was helped understand in every aspect of buying a new bed. Comfort, satisfaction, endurance and warrantys that apply. I am very satisfied in my decision to come to mattress firm and the manager was very pleasing and understanding in our search for new bed. She didnt rush us and showed us the best bed for our money.

The help was excellent and the help was very kind and willing to what i had to say!!I love the service here

We loved our old bed so much that we may have waited too long to buy another one. There are so many new options with material and how each type can do this or that. It made our decision VERY difficult. The fact we had such a knowledgeable and patient salesman made our selection easier. He listened to our wants and pointed us to the most appropriate bed, enlightening us with tons of info about the construction, lifespan and benefits. It was a surprise to me that we we directed not to the most expensive purchase, but to the bed that best fit our needs. It wa snice to be taken care of with respect and consideration. The tension we carried to find a suitable replacement was relieved with solid information delivered in a charming, no pressure presentation. Hopefully the bed works as well as our salesmen... we wont wait 15 years to return.

Darin was great to work with, didn’t really push me out of my comfort zone with budget and was transparent. We ordered the mattress through the Eden Prairie location and picked it up in Arizona. The bed is fantastic and worth the expense. The only negativity was the long wait on the mattress protector, then receiving a king instead of a queen… which is whatever.. until the sales lady down here called me at 10:00pm to ask if i wanted to order the correct size… nope! I’ve definitely spent enough! Who calls that late anyways? Glad the commission went to my man back in Minnesota.Also you can find way cheaper mattresses in their wall section all wrapped up, sometimes goodwill has brand new mattresses all plastic protected you can try out, not sure if quality will be comparable, which is why I personally wouldn’t cheap one on a bed but not everyone is picky as me! Save on your other furniture through Facebook market or other local listing sites. The entirety of our apartment was furnished for less than the mattress itself….

My husband and I went into the store a bit nervous and unsure of the mattress we needed. We each suffer from different things and thought it would be challenging to find a new mattress we both liked. But, as soon as we walked through the door the sales representative, Patsy K., put us at ease. Patsy made us feel right at home. She asked all the right questions and really understood our needs. She was very friendly, knowledgeable, empathetic, and patient. We purchased an amazing mattress at a great price. Both my husband and I were impressed with the customer service and shopping experience. We highly recommend this store, ask for Patsy she’ll take care of you, she’s absolutely fantastic!!

Great service. Will be back in 10 years.

I recommend this mattress firm in Peoria sales person she was very helpful and nice they delivered my mattress on time delivery guys was very nice and helpful I am very happy with my purchase with mattress firm.

Patsy was amazing. She made sure I had options to choose from and got me the best affordable options for my budget. Would 10/10 recommend to anybody who is looking to buy a mattress!

Patsy was the best sales person i ever dealt with while buying a mattress. She was very knowledgeable on every mattress. She gave me a really good deal. I left the store a happy customer. I will be sending my family and friends her way.

Shanikka in AZ is a fabulous person to help you with picking out your perfect needs to sleep at Mattress Firm. Great beds to pick from even those with bad backs and all sleep needs. Please see her she is amazing

Easy purchase of a bed and base jacob was really helpful while we were shopping yesterday and we are Joe awaiting our new bed and base Wednesday!

This was our third stop searching for a mattress and thankfully our last! Patsy greeted us right away and made us feel comfortable. She was extremely knowledgeable and answered all of our questions. We didnt know exactly what wanted so we looked around quite a bit but werent rushed. Patsy was able to help us narrow it down and we found our perfect mattress! Thank you so much for making a stressful search not so stressful.

I had the most wonderful experience shopping for a new bed/mattress: Patsy took extensive time with me explaining sleep studies, much to my dismay, I was not aware that all of the gathered factors that taken into consideration. I can’t wait for my new Mattress Firm bed to arrive!

Great experience!!! Very professional and helpful. Tom was wonderful with me and wife and took the time to explain everything to us. Any concern we had he was sure to answer. Not pushy at all. If you are looking for a bed please make sure and try them out.

Great staff, all helped each other and were not trying to hustle a sale. Thanks Jacob, Joey, and Dominic!

Patty was great and had great customer skills and very personable. I would recommend this store to my family and friends. Great prices as well!

Patsy was very helpful and answered all my questions. There were a few other people in there shopping and she took care of us all in a timely manner. She was very pleasant and even walked me to the door after my transaction.

Patsy was extremely helpful!! From the moment my girlfriend and I walked in we were greeted with the biggest smile. She was super knowledgeable about each mattress and took all of our needs into consideration to helping us find our dream mattress!! She is a doll and we will recommend Mattress firm to all of our friends and family.

We have been shopping for a new mattress se for some time now. When we entered Mattress Firm we were greeted immediately and treated with good humor and respect. We also got the best deal on what we had been looking for. Jason, our salesman, was knowledgeable, friendly and willing to do his best to meet our particular needs. We highly recommend this store and this salesman.

My wife and I came here to buy a mattress luckily it was on sale and our salesperson was Patsy. She was absolutely wonderful and very knowledgeable about every product down to the pillows. She wasnt pushy and took her time to make sure we understood everything. We decided to get the red carpet treatment but unfortunately our mattress wasnt made in time and throughout the whole process they updated us accordingly even dropped off a very nice same quality loner mattress meanwhile ours was made. Would definitely recommend and would definitely return to the store for our future needs.

Great customer service! Patsy very friendly, answered all my questions!

Great experience! Walked in expecting a boring one, Patsy took care of us an our 100 questions quick an easy! Thanks Patsy

This is the second mattress I have purchased from mattress firm location 101 and Northern. They are always so friendly. They are not pushy at all and will work hard to get you the best mattress for your budget. Patsy was sweetheart!

Shanika was very knowledgeable, helpful, professional and fun to work with. She took the time to help us find our perfect mattress. My partner and I have different sleep needs, so this was no easy task. I would highly recommend going here for all your mattress needs. Thanks Shanika!

We went in to just shop around for a mattress for my sister since she wasnt really sure what she wanted. Josue Agundez helped her find the perfect bed and even helped us get a deal on top of the holiday weekend deal they were already promoting. We were very pleased with our experience.

This mattress firm store was extremely small and wasnt very clean. I was with my parents looking at beds for them when i noticed 2 flies on a mattress 1 was dead and the other was sitting on the mattress,the dead one they could of removed. Then looking around and came across a mattress and noticed there was a dead cricket and some other kind of bug that was dead in the same spot as the cricket, they also could of gotten rid of it instead of leaving it on the floor

Great experience! Patsy was very helpful but not overbearing. She showed us a wide variety of mattresses but gave us space to make the decision that was right for us. She made it a painless, enjoyable process.

Patsy was very helpful finding the perfect mattress for me. She really listened to my needs and preference and found the perfect mattress for me. She made the process very easy. 10/10 recommended seeing her at the northern location.

I had the privilege on meeting patsy today and she was amazing.! High spirited made me feel comfortable didn’t try to upsell me. She listened to my concerns and we found the perfect mattress within my budget. Will be recommending my family and friends to her for their mattress needs.

Fast & Beyond friendly service. Never felt like I was being up sold. Patsy just kept asking us questions until we realized what kind of bed we wanted LOL really expected prices to be higher but they were very reasonable for a specialty store. Again, best customer service

Aaron at the 91st and Northern location was wonderful! Gave us great deals for memorial days. We got a king and a queen with adjustable mattress base for such a good price! I would recommend this place.

Shanika Washington’s is a very attentive store manager. She made our experience a breeze and broke down each product so we could find the perfect mattress for us. Awesome experience, I will be recommending friends to her stores.

My experience was wonderfulSleep Expert Patsy Kennedy was very knowledgeable about the product. She took time to explain the product. Encouraging me to try different mattress based on what I was looking. She very and patient.

So wonderful! Patsy was so helpful, and listened to what I wanted! Will definitely come back to this store.

Went with my daughter today to get our first good quality mattress right in time for our new home. Aaron the manager at the location was very helpful, gave us quite a good deal. I would recommend this location for their great for service and quality mattresses. Came out happy!

Patsy was extremely helpful in finding me the best bed, within my budget. I appreciate her working with me.

Patsy was amazing salesperson and the installation was smooth neat and very Professional

Patsy was amazing! Prior to mattress shopping, I was quite apprehensive of heading in to a brick and mortar store and almost decided to go the mattress in a box route. I decided to go in to the 101 and Northern location and could not have been more satisfied.Patsy was friendly and also provided me with space to explore and see what mattress I liked without the constant pressure. Once I had made a choice, she provided me with information about the mattress I had chosen and what other bedding options were available to me.I will definitely be coming to this store or recommend it whenever I or someone I know needs a mattress!!!

Rachel S. gave us the best customer service that we have had in a long while. She was patient with our multiple visits and was happy to help us with picking the best mattress match for us. We will be back to buy our next mattress from Rachel.

Shanika really hooked me up. 😭 I saw a bed that I fell in love with and she helped me fit it into my budget. It was a little more than I was hoping to spend, but that’s just because I didn’t know how much “worth-it” mattresses would cost. I also thought I wouldn’t be able to afford it but she made it happen. I’m very happy that I got one that I actually like for my first apartment by myself. It’s the best mattress I’ve ever bought.

Patsy K was helpful in showing us a variety of matress in our price range and gave us time to try each one while explaining the features and benefits. I wanted an firm mattress and this mattress met my expectations. We enjoyed our experience with Patsy. We will be back!

Shanika was amazing! She was extremely helpful and very knowledgeable

My husband and I came here to purchase our first “real” bed. We went in and were helped by Patsy, the Sleep Expert.We told her what we were looking for and she was very helpful and knowledgeable. We picked out our mattress and it’ll be delivered on Friday! We will refer friends here!

Patsy was awesome and extremely friendly she helped me with my selection please go see her she will take care of you . THANK YOU PATSY

Rachel was very helpful and got me what I needed at a fair price and smiling at the same time.

Th only reason it did not get a 5 star was the total cluster of the online ordering. I finally, after 4 hours, called the nearest store and Rachael Smith took care of all the problems. Her patience and good humor kept a customer for mattress firm. After the run around I experienced on line she found the problem, corrected it and made it easy to purchase. Rachael should be praised for her great work.

Being that it was our first time here [never purchased a TEMPUR mattress], we had no clue what it was that we were looking for, but being that Patsy is a true Sleep Expert she had us feeling knowledgeable and at ease about the bed WE chose. She helped us find the right bed that we NEEDED [back problems] and would enjoy. Thank you so much Patsy for all the help.

Both Henry in the store and Lance and the rest of the crew at the were fantastic to work with. I needed a mattress that same day and not only did I get a great price but the customer service level was amazing. I would definitely recommend this store and company to anyone looking to get a new mattress. Fast, friendly and looking out for the customer even in the midst of our countries crisis. Thats how a real business really operates. Five stars!

What a great experience! Patsy provided exceptional customer service, allowing us as much time as we needed to try out mattresses, making sure to take our budget into consideration, and was not pushy at all. We had originally purchased a mattress at another company which was a nightmare so Mattress Firm’s selection and service were refreshing. And they were able to get a mattress delivered in 2 days (instead of the month it took the other company). Will buy all our mattresses in the future from Mattress Firm!

Jason c evans was a such a great help I showed him the mattress I was looking for he found exactly what I was looking for great customer service thank you so much

My experience with the mattress firm in was awesome. The gentleman that helped us was so knowledgeable about each single mattress we had a question on. He checked for us if they had any available mattresses or which location did. There was nobody in the store and both employees were wearing masks. The seats and beds were nicely spaced out. Both employees had a really good sense of humor and were helping each other out. They informed us very about the warranty. They were not pushy or tried to sell us a pricy mattress. Really good experience! Got more than just a king mattress for the price of one queen mattress.

Im a Marine Combat Veteran, with major back problems. I stopped in to look around and was greeted by Jason. His customer service and patience in answering or finding the answers was above and beyond. I salute this gentleman, and to say I walked away with two beds not one lol Thankyou Jason for your hospitality and professionalism.

Pasty was very patient, kind and helpful. I needed a bed quickly and she took the time to share with me options that were available so I could stay within my budget. She even helped me carry a box of sheets to my car. While I was in the store, I also heard Patsy speaking with a customer on the phone who was having difficulty with an online order. Patsy offered to call her back as soon as she was done with me and said everything would be okay and that she would help her figure it out. I would highly recommend the Mattress Firm store on Northern. Ask for Patsy 😃

Found an amazing and comfortable bed for a great deal. Tamara was super helpful, she went above and beyond and was extremely friendly. I normally don’t do reviews but had to for the best customer service I’ve ever received. Definitely recommend buying a bed here! :)

The sales person was very helpful and polite, she made sure that I left happy and was comfortable with my selection.

Enjoyable atmosphere within the store the lady that I talked to I didnt get her name but was very nice and helpful and help me very much with the directions to get to the warehouse once the warehouse that was an enjoyable experience the gentleman that you have working at the office is an employee that you dont want to loLose actually both employees were very very nice to me and I will recommend it to my friends if they need anything in the bedroom department thank you very much

Manager very knowledgeable about subject matter and product line

Patsy helped us out and she was incredibly friendly and helpful and genuinely wanted to help us find a mattress we loved.

Amazing experience! I walked in not knowing exactly what I wanted. Andreas took his time and showed me all my options, 15 MINUTES LATER I left, having purchased my dream mattress and delivery set up quickly! Thanks for not wasting my time and for showing me all my options. HIGHLY RECOMMEND!! Fast, easy, professional!!

Patsy was amazing! She was knowledgeable & very professional. She helped us find the perfect mattress.

Agent very well trained as to products, options and finding my 10 old receipt.

We had great service,Thanks to Patsy.

Patsy is very knowledgeable and actually listens to what you are wanting or needing. I came in with a price point and she was able to work with me. She gave me information so I could be an informed consumer, I never felt pressured to buy or buy more than I could afford. I was absolutely Ecstatic that they had what I wanted in stock! I will pick up my new mattress later today. I spent ALOT of time researching and looking at other stores just to be told they were not going to have anything in stock until November! Thank you Patsy and Mattress Firm for solving my sleep problem! You were a breath of fresh air during this pandemic mess.

Excellent customer service. Went above and beyond to help us get a bed. Made sure it was in our budget, comfortable and size we needed. Sale price from July 4th was honored. Made it possible to order it in Arizona but, have it delivered in Tennessee by the time we get there. Location in Peoria at Peoria crossing next to Village Inn, manager Patty is the best. She was knowledgeable and made it easy to get what we needed. Highly recommend visiting Patty.

Really good experience. Salesman was excellent and let me try several brands. I told him what I was looking for when I came in and how much I wanted to spend. He didnt hover or pressure and I think I will be very happy with my selection. The sale price didnt hurt anything either.

Great customer service they let me take my time and Helped me find what I needed within my budget Shanika was so nice and professional. 100% recommend this place.

Rachael was a huge help and very attentive to showing me many different items - I would strongly recommend her

They were very friendly and helpful. I was in and out with exactly what I was looking for within 45 minutes!!

Didn’t help tie mattress to car just threw me two beds a rope and shut the door.

Excellent service, quality and price.

Rachel was really great she helped me pick which mattress by body would best like and also was very understanding with what I want and what I didn’t, thank you so much me and my dog will sleep good tonight!

I highly recommend this store employee was able to help me out with excellent customer service !!!

Thank you for your help you guys! You were very patient with me and helped me find a great mattress with the adjustable frame! So excited to use it!

The store manager Tomato was a fantastic assistance especially from an online sales. Tomatos efficient and knowledge assistance stopped me from searching for other mattes sources like Warfare and AFW Phoenix. Many thanks to Tomato assistance. I an now a New and happy Matters Firm customer.

Im moving in mid-September for a job, and Im in need of a new mattress (I want to get everything early - thats just how I operate). I dont know how I lucked out with Jason, but Im so glad I visited this store.It was actually a fluke. I had planned on visiting at a later time, but noticed that Mattress Firm was having a sale online. I figured that itd be the same in-store and I wanted to take advantage of the deal. I walked in thinking a mattress I saw online would be perfect (spoiler alert: it wasnt), and Jason helped me work through what I actually wanted in a mattress. He had me communicate, to tell him my thoughts (whether they were positive or negative about the mattresses we were looking at), so he could better help me. He couldnt read my mind, so it makes sense. He went above and beyond - even looked up the mattress I currently use that will stay in Arizona (that was NOT bought at Mattress Firm), so he could best choose a mattress based on what I know I already like!I walked out (not literally, it will be delivered to my house) with a super comfortable mattress for half the cost of the current one Im using. Im so incredibly happy with my purchase! If you want someone who has your best interests at heart, Jason is the person you should see.Plus, the British accent is pretty cool!

I went to Mattress Firm for a couple of questions and Patsy K. Was the best. She was very helpful in selecting the perfect bed for me. If I ever need a new bed set or mattress, Im coming to Mattress Firm. Thanks again Patsy!

They were very friendly.and very knowledgable about mattress types.No pressure shopping.Got a great deal on a TempurPedic mattress

We worked with Rachel. I would say that we would have been better off on our own without her and would have had a far better experience. She blew the sale for us and we wont be going back to this location. We were up front with her that we dont know what we want and we just need to try the beds to see what we like, but instead she wanted us to try every bed she thought would be good, but I honestly felt like she had no clue what she was doing and was throwing out random shots. There were beds we were curious at looking at and she was trying to steer us away from those beds to the beds she thought would be good. What was interesting was that all the beds she pointed to were the most expensive and the ones we liked the most were cheaper. I had to entertain the sales person Rachel just so my wife could go off and try the other beds. She also used a tone that was pretty negative towards my wife and that was exactly when I knew we were done. It was really an irritating experience for the both of us. I need a very hands off experience and need to have some space with limited contact. If I have questions I want them answered. Rachel was quick to try and give me all her information she Knew rather than just the information I needed. At one point we were laying on an adjustable bed and I told her what I already knew about them and she reiterated everything I said while we were laying there just thinking Ok get on with it, either give me the remote or start posting buttons. Wish I wouldve at least gotten to try all the mattresses to have a better idea of what I wanted. Overall, had a bad experience and I think Rachel knows the materials but doesnt know what people need or how to effectively work with people.

Tamara at the northern store was amazing! My husband and I went in with a budget and she was beyond helpful and friendly! I would highly recommend anyone looking for a bed to please go see her! She is at the West Northern store in Peoria ! I couldn’t be happier with this service!

I had the best interaction with Tamara. She was the best. She gave me all the places to go to get all things unrelated to mattresses. I will be going back. Thanks for the amazing customer service.

Patsy was so kind and helpful. It was a joy working with her!

Tamera had a great spirit about her self very helpful polite, generous, understanding. Just overall a wonderful person I couldn’t ask for a better person to help me at Mattress firm. Make sure you ask for Tamera!!!

Tamara Flores was a really great and knowledgeable person to work with she really helped me in getting the best mattress that fits me. She made the sale process really fast and easy I was in and out of the store with in less than 15 minutes if you need a mattress go in and ask for Tamara. I had had my mattress for a week and she definitely was right I got a great mattress at a great price.

Shanika was super helpful, friendly and informative. This is our second time purchasing a mattress from Mattress firm and this time around our experience was great! Thank you again Shanika!

Patsy was absolutely amazing! So friendly, welcoming and knowledgable. Assisted me in person, as well as over the phone and I couldnt have been more satisfied with the service my family and I received. Give that woman a raise please! 😊

Ive been a Mattress Firm customer for several years but the customer service I received yesterday from Patsy was amazing. She was very knowledgeable, friendly, asked questions to meet our needs and was able to answer all our question.

Vince and Tamara were very helpful in helping us find our bed. I would recommend them again and will return if I need to replace any other beds in the house. Thank you again for reassuring us about cleaning procedures during this covid19 time.

Great customer service friendly attitude and informational. No pressure to buy but because of her great customer service and attitude it made our decision to purchase much easier

My daughter is beside her self, and my wife fell asleep while my daughter spoke on the phone. We are totally in awe with the results. Thank you vety much! We are extremely grateful !!!

Patsy was amazing I am sending family and friends her way she really made my experience enjoyable I felt no pressure and that’s important when making a purchase big or a small thank you for your respect, knowledge and patience. Lu

ASK FOR TAMARA THE MANAGER!!! She is located on Mattress Firm Clearance on Bell Rd and 83rd. Easy to work with, takes great care of you, answers all your questions, very patient and kind. Amazing experience with Tamara and I hope you do too.

Excellent salesperson. Very knowledgable. Got us just what ar were looking for in our price range.

I was very happy with the customer service at this store, we bought a bed that I felt was right for us at a reasonable price and the manager/salesperson left us alone till we had questions. She was very knowledgeable about the different mattresses.

Patsy was amazing and very competent. Fun to work with.

Tamera is extraordinary person. Helpful and knowledgable about what the company offers and sales that customer can take advantage of. She wholeheartedly personable and someone that can distinguish between giving a customer the best deal available for their money.

We had such an amazing experience ! We were helped by Tamara Flores & she was such a big help. She gave us information about the mattresses we were interested in, let us know about the best deals, & even gave her thoughts on what kind of accessories were the best for our needs. She was also a great person & easy to talk to. I would most def recommend family & friends to go to this location.

Tamara flores was amazing!! She was very helpful and informative. She made the process very easy and effortless. I cant see myself doing business with anyone else!!

Tamara Flores was amazing! Great personality and very very kind! Helped me make a decision in less than a hour! Great great great store manager.

Incredibly clean, friendly, and fast! Staff is very knowledgeable and professional. Definitely recommend.