We went into the T-Mobile store today and Nigel and Blake were extremely helpful in solving our issue with why our name and phone number were not showing on our contact phones when we called them. It was coming up unavailable. They were able to get that fixed for us. Ask for Nigel or Blake when you go into 75th Ave & Thunderbird location.
We are returning T Mobile customers. We were at another store in the area and did not have a good experience so we did not make purchase there. Glad we waited to come to this location. Nigel took care of us. He was so polite, knowledgable and friendly. The manager, sorry he had a name tag on, was also great. Shout out to 75th and Thunderbird location. Nice doing business with you.
Phillip was excellent. Very professional & friendly. He was so nice & gave me an extra float! Good service! Phil also helped me setup to get the new home internet x 2! He was very patient working through the call. Highly recommend this location & hopefully you will get him when you come to the store.
This store was very helpful! An employee, Phil, helped me get set up with a new phone. He was very friendly and had a great personality which made the phone buying experience even better. Transferring over data from my old phone to my new one was quick and easy and he took care of everything. I am very happy with my service here!
Amazing service!!!! Thank you so much for staying in the store late for me. I walked in right as they were closing (jerk customer move but I had to secure the Mother’s Day deal) and they were still so professional when processing my purchase. Super super amazing staff. Thank you!!! Happy Mother’s Day
This location is honest and helpful! Phil, for the second time, exceeded my expectations! He fitted me with a new LG Velvet that i wasnt even looking for. This guy has great customer service, he is good at multi-tasking and friendly. I highly recommend this place for your phone needs, been coming here for years!
For great costumer service, ask for Phillip Cano! He made sure my family and I got the best deal and made the process really easy.
Nigel and Philip were awesome ! They were so helpful and patient with me I recommend this place anytime.
Nigel was great. So detailed and patient. Helped me so much.
I had best customer service experience by Caito. Made the process easy and friendly! Definitely need to come to this store the whole team was great!
Great customer service here helped me out with a lot and I would advise everyone to come the the 75th and thunderbird location
Terrible service. Went in to try and add an additional 4th plan. Was told that the additional line would be about $10-20. After everything was done, we paid a $60 down payment then 5 days later our bill jumped up $60. How does adding a 4th line jump up $60. Having 3 lines was cheaper than adding that extra line. When i asked the T-Mobile so called expert about why the price is so expensive. The Represenative said oh the price adds in, Im not sure why its that price. Why is she a T-Mobile expert if she doesnt know the answer. Ive been a member for 10 years and was not satisfied.
Cassandra was amazing! She was very helpful and never made me pressured to get accessories or anything extra that wasn’t absolutely necessary. I highly recommend going through her for anything you may need from their T-Mobile store!
I love this T-mobil office. They all are so very professional an they look out for your best interests. Especially CAITO gotta love her
Nigel was very patient with me. Explained everything so well. He was very professional and kind. Help me keep my apots. Very good service.
GO HERE!!!Blake is so patient and the entire team is helpful. They have the answers
Polly was a great help. She went over our options with our plan. We didnt upgrade our phone today but we know what is available to us. Thanks! Great customer service.
I had a wonderful experience at the Tmibole store. Cassandra was very knowledgeable and was so pleasant to work with. I enjoyed my visit .and came away with a new phone.
I love ❤ the people phill and his buddy it was a good experience.....
Phillip was so helpful getting me into my new phone. It was pretty much seamless. I love the customer service here. 10/10
Phil was so helpful to figure out the best option for getting my husband a phone for his birthday. Lots of info and answered all my questions. He was great!
The staff at this location was awesome! Kudos to Will and Caito. Will was especially patient and knowledgeable.
Cassandra was extremely helpful and had that midwestern hospitality you cant find anymore. Recommend highly
Excellent service; Excellent Mobile Expert who is INDEED an expert at what she does and thoroughly knowledgeable about her subject matter! HER NAME IS Casandra!!! DO NOT FORGET HER—AND HER COURAGE DURING THE PANDEMIC!!D. Sonek, CUSTOMER.
Best service in town Caito got me a free tablet and helped transfer my information!
Phil & Assistant were amazingly fast, knowledgeable and friendly! I would definitely be using the Thunderbird T-Mobile location from now on. Thank you guys for your awesome customer service 😀
T-mobile has just gotten worse over the years. I go in there originally to update my debit card cause I got a new card, the rep at the time told me “you only have $30 balance and your paid off” so of course $30 so I paid it thinking I’m paid off. WRONG I still have a balance of $130. So I’m given wrong information because the rep doesn’t know how to read. I go back for a 2nd trip to update my card. Well apparently they couldn’t help me update my card. Long story short they don’t do anything to help you. So I called in and waited an hour almost 2 hours to update a simple debit card.Horrible horribleIf you want help make sure you’re tech savy and know what your dealing with cause they won’t help you.
Will and Phil definitely helped me out getting into new service. I appreciate everything they have done.
Good experience. Cato was very helpful switching over my plan. And staff was friendly!
Polly, Caito and Steven were very friendly and efficient and trustworthy. Love polly she is very nice!! 10/10 recommend! You did great! Keep it up! I got three phones a tablet and a watch for a really good deal!
Caito was great! Helped answer all my questions and I appreciate her help on getting a phone setup. Thank you
Caito helped out swap out our old sprint simcard for a tmobile sim!
I had an excellent experience with Cassandra today. Very pleased with her service and knowledge
Phillip and Will were rhe best. They helped me get into my new phones with ease. Definitely making this store my home-store
Phil and Will were a delight to be with. They helped so much with my issues. I eish more people would be like them. T-Mobile is the best!
William was so knowledgeable of the equipment and what would suit my needs best. He is truly an asset to the company.
Nigel was great, and very helpful! Made this process so easy!
They were super nice and they had great service. Caito was very nice and explained everything very nicely and throughly. We were there for a while and they made sure we were receiving the best possible service :)
Came in to get a new iPhone and the experience was amazing!! Caito was extremely helpful and knowledgeable. Everything was quick and simple!
I love this t-mobile cartoon provides the best customer service!
Unbelievably super helpful people that love their job. Very AMAZING experience. Will be my store for life@
Phillip was so helpful transferring my information. It was worth coming into the store. Everyone was so nice.
Caito did an excellent job helping me and my family get new phones with no issues. Great customer service would recommend.
Cairo was Super Helpful here in getting my new line set up, Thank you!
Cassandra worked diligently and patiently for a very lengthy time to assist me with a transfer for all my data she was very wonderful, sweet and gave me the best experience very great employee
This was a great visit. Will was most helpful. I only come yo this store cuz the service is awesome.
Phil was always helpful when it came to fixing my phone. I love this store.
Awesome service from Cassandra. Very knowledgeable!
Cassandra was amazing and she helped me with everything I needed she’s a keeper for sure
Caito did an excellent job. Helped me fix my sons tabletWonderful customer service.
Tmobile was very clean caito provides the best service
Kasanda was very helpful and great at clearing things up for me!
Caito was amazing and very helpful. I was in and out within minutes. Would recommend this location.
Cassandra was the person who helped me. She is the best. Great personality and very courteous.
Activated two lines and two watches with Caito, she gave us a great deal!
Went to several different stores to try and get my phone to start working properly. Caito and Cassanda spent some time with me and after a while they ended up helping me get a new phone and solved my issue! 5/5!!
Polly K, Caito, and Cassandra were outstanding and showed us everything on our new phone + answer EVERY question. Give them a raise :) !!!!Came back and got So much more h, we are thrilled with t-mobile!!!!
Great customer service! They were super friendly and helped us so well!!
Had a good time getting my phone today! Will is tue funniest person on the planet
Polly K. and ALL the staff are always PROFESSIONAL, HELPFUL, and have always gone over and beyond in meeting my needs with my very much appreciated TMobil Phone and service!
Good information. Very helpful. Phil was great.
Great service and very, very helpful. Took all of my worries away. Phillip was so wonderful!!!!
Phillip was extremely helpful with transferring my info. I appreciate him taking the time.
You dont have enough time or space...Most helpful and patient.A great lesson in proficiecy and knowledge!!!An extremly stress free expierence. Thanks Phil
Paully and the rest of the staff were amazing friendly and professional. Best T mobile staff thank you
Great customer service, offered promotions and helped me get set up with my new devices
I just want to say how fantastic Phil and Sandy are at the T-Mobile on 75th and Thunderbird. All their help and assistance is appreciated from the entire team.
Phill was amazing and helpful answered all my questions and he knows exactly what he’s doing best experience and great customer service!!
Coming to this store is always a fun experience. Phil is always good to me.
Caito was so helpful and knew all the answers to my questions! Will be coming back to this store again :) Thank you, Caito!!
I went in expecting the worse. Caito quickly changed that. I was completely satisfied with the help I received. Thank you!
Cassandra was great she got everything transferred over and was so patient
Phillip was a great help. Always helpful over here.
Caito provided wonderful service and I truly appreciated the customer service experience from them. Will be going back to this location!
I love this store! Caito is very helpful, professional and friendly. Only T-Mobile I’ll be at :)
Cass was very helpful.so knowledgeable and very patient. It was a pleasure working with her
I had help doing my new phone infobtransfer.Phil helped.me out. Very pleasent and knowledgeable person to talk to.
They are great. Caito and Phil!
Best of the best T-Mobile! Only phone store I’ll shop at!
Awesome service. Caito was super helpful and knowledgeable 😊
POLLY WAS SO GREAT, SHE WAS VERY HELPFUL, FRIENDLY AND PROFESSIONAL. GREAT EXPERIENCE !
Caito was amazing! Very quick service
I just purchased a LG K51 for my Mother for Mothers Day. Polly helped me make the transition from Sprint to TMobile. Highly recommend Polly!!!
This is my home store and every time I come in they are so helpful, polly and Caito always take care of me!
Phil was very professional in how handled the purchase of my new phone. The whole process was fast and easy.
Caito helped me todah and I cant say enough good things about her!
Caito and polly are the best! Got us set up with two new s21s! Definitely should be your go to tmobile!
Polly K So helpful All I can say is Asome highly recommend
Caito and Will are awesome helped me with everything I needed and left happy with a new phone!
Outstanding Service and friendly staff. A pleasure to deal with.
Caito is very helpful and awesome thanks you for all your help 😀
I can’t say enough great things about this location. Caito was so helpful and made my experience effortless!
Pollyanna did a great job in ordering a new screen for my wife and installing it.
Excellent service and CassandraWas very kind and helpful!
Phil and Blake are really helpful
Man o man, these guys are great. The beeze knees
Thank you Nigal and Blake, great service!!!
Highly recommended if you want nice people who are efficient and are super knowledgeable!